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Crowne Plaza London - Kingston by IHG

4.0 star property

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Photo gallery for Crowne Plaza London - Kingston by IHG

Suite, 1 King Bed, Balcony | Terrace/patio
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Suite, 1 King Bed, Balcony | Living area | Flat-screen TV
Point of interest
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Air conditioning
  • Parking available
  • Gym
  • Pet-friendly
  • Bar

Explore the area

View in a map
Portsmouth Road, Kingston Tower, Surbiton, England, KT6 5QQ
  • Hampton Court
    ‪17 min walk‬
  • Hampton Court Palace
    ‪4 min drive‬
  • Chessington World of Adventures
    ‪7 min drive‬
  • London (LHR-Heathrow)
    ‪26 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, River View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Premium Room, 1 King Bed, River View

8.0 out of 10
Very good
(1 review)
  • 13 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds, River View

Premium Room, 2 Single Beds, River View | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Premium Room, 2 Single Beds, River View

  • River view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Single Beds

  • 10 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Accessible Bathtub

Standard Room, 1 Double Bed, Accessible Bathtub | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Double Bed, Accessible Bathtub

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Double Bed

8.0 out of 10
Very good
(8 reviews)
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed, River View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Premium Room, 1 Double Bed, River View

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 2 Bedrooms

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Suite, 2 Bedrooms

  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Balcony

  • 16 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Premium Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Standard Room

  • Sleeps 2
  • 1 Single Bed

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About this property

Crowne Plaza London - Kingston by IHG

Riverfront hotel with 24-hour fitness centre and 24-hour business centre
Along with a restaurant, this hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business centre and self parking.
Crowne Plaza London - Kingston by IHG offers 121 accommodations with a safe and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Surbiton hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Crowne Plaza London - Kingston by IHG, you'll be close to Hampton Court Palace. Free WiFi in public areas, a restaurant and a 24-hour gym are available.
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Just a 1-minute drive from Thames River and a few minutes from Hampton Court Palace
  • Pets welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 4004 square feet (372 square metres) and includes conference space. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza London - Kingston by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Surbiton hotel.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 9:30 AM.
Three Sixty – On-site restaurant. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (GBP 10 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 9:30 AM for a fee: GBP 18 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Three Sixty

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 4,004 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 18 per person
  • Covered self-parking fee: GBP 10 per day
  • Pet fee: GBP 30 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Kingston South
Holiday Inn Kingston South London
Holiday Inn London Kingston
Holiday Inn London Kingston South Hotel
Holiday Inn London Kingston South Hotel Surbiton
Holiday Inn London Kingston South Surbiton
Holiday Inn South Kingston London
Kingston South Holiday Inn
Kingston South London
London Kingston South
Holiday Inn London-Kingston South Hotel Surbiton
Holiday Inn London-Kingston South Surbiton, Surrey
Crowne Plaza London Kingston
Holiday Inn London Kingston South
Crowne Plaza London Kingston an IHG Hotel
Crowne Plaza London - Kingston by IHG Hotel
Crowne Plaza London - Kingston by IHG Surbiton
Crowne Plaza London - Kingston by IHG Hotel Surbiton

Crowne Plaza London - Kingston by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 197 out of 490 reviews
Rating 8 - Good. 198 out of 490 reviews
Rating 6 - Okay. 64 out of 490 reviews
Rating 4 - Poor. 17 out of 490 reviews
Rating 2 - Terrible. 14 out of 490 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Chris

Convenient
Stayed 1 night in Jun 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
John on reception was exemplary, so helpful, professional and greeted us with a huge warm smile. He is a credit to the company. Our room was spotless. The bed was fabulous- did not want to get up as soooo comfortable. Great, powerful shower. Quiet surroundings.
Stayed 1 night in Jun 2025

10/10 Excellent

Lawrence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room with a balcony and river view which was very nice. Good breakfast. Parking a little walk away from hotel lobby. Rooms clean, comfy beds.
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities

No frills, no silver linings

The hotel was fine, but nothing spectacular. I was given a room on a low floor next to the garbage and a busy street, so was woken up when the trash was collected early in the morning or a loud car drove by. One day, housekeeping cleaned my room but left no towels. When I inquired, I got a shrug and a, “we ran out.” Air drying, I guess. Bed was comfortable, room well appointed otherwise.
Stayed 3 nights in May 2025

6/10 Okay

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and affordable accommodation, Nice river views. Staff are friendly and accommodating.
Stayed 1 night in May 2025

10/10 Excellent

Rosanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Lee

Stayed 1 night in Mar 2025

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Cherie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic - icing on the cake!
Stayed 1 night in Mar 2025

10/10 Excellent

Nokulunga

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking is too far from the building. Breakfast on Sundays 730-930 is excessively early!!
Stayed 1 night in Mar 2025

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Gillian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem of a hotel in Kingston

Very friendly and helpful staff and a very comfortable room. Excellent value.
Stayed 1 night in Jan 2025

10/10 Excellent

David

Stayed 2 nights in Aug 2021

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, great to have air con and parking. Also a great location for walking into Kingston along the river, or to Hampton Court Palace. Surbiton also a great place to go for a drink and something to eat. Hearty breakfast with everything you could want, and bar offered cocktails.
Stayed 2 nights in Sep 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Excellent 4 night stay.
Stayed 4 nights in Aug 2021

4/10 Poor

Jayne

Disliked: Staff & service, room comfort

Disappointing

Bed was shocking! Sunk in the middle, no shower gel, room service was a joke and overall very disappointing and NO I would not recommend
Stayed 2 nights in Aug 2021

10/10 Excellent

Des

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location is great, the rooms are fine and a/c is a definite plus over budget hotels. Was quite surprised to find the bar closed very early and there are no vending machines for bottled water or snacks when everything else is closed. The staff were using the pandemic excuse. But I have no idea why the pandemic would affect the opening hours of the bar. Breakfast was buffet style with a good selection and freshly cooked.
Stayed 1 night in Aug 2021

4/10 Poor

Daniel

Liked: Room comfort
Parking - not good. And thats the first impression you get of the hotel
Stayed 1 night in Aug 2021

8/10 Good

Nigel

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good breakfast!
Stayed 2 nights in Aug 2021

8/10 Good

Mark, Alexandria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine the only things I was not happy with it was parking because was behind the hotel.
Stayed 1 night in Aug 2021

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

We only stayed one night but our room was lovely very clean and had everything you could ask for in a room . If I had to stay anything negative it would be that we had a balcony but nothing to sit on, other rooms had tables and chairs but for some reason ours didn't, it was a lovely morning would have been nice to sit out with a coffee and watch the boats on the river
Stayed 1 night in Aug 2021

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff fabulous
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, very friendly, great breakfast !! Rooms were lovely and a proper hotel !
Stayed 1 night in Aug 2021