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Novotel London Brentford

4.0 star property

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Photo gallery for Novotel London Brentford

Daily buffet breakfast for a fee
Exterior
Spa
TV
Indoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
Great West Road, Brentford, England, TW80GP
  • Place, Thames River
    ‪10 min walk‬
  • Place, Royal Botanic Gardens, Kew
    ‪14 min walk‬
  • Place, Syon Park
    ‪15 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪24 min drive‬

Room options

View all photos for Superior Room, Multiple Beds (Premium)

Minibar, in-room safe, desk, soundproofing

Superior Room, Multiple Beds (Premium)

9.0 out of 10
Wonderful
(19 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Sofa Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, soundproofing

Superior Room, 1 Queen Bed with Sofa bed

9.4 out of 10
Exceptional
(51 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds | Minibar, in-room safe, desk, soundproofing

Superior Twin Room, 2 Single Beds

8.0 out of 10
Very good
(14 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 Queen Bed (Executive)

Minibar, in-room safe, desk, soundproofing

Premium Room, 1 Queen Bed (Executive)

8.8 out of 10
Excellent
(5 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Novotel London Brentford

An indoor pool, a restaurant and a fitness centre are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Housekeeping is available on request.
Novotel London Brentford offers 202 accommodations with minibars and a safe. Televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Our customers tell us they can't get enough of Novotel London Brentford's great location. During your stay, you're just a quick walk from Thames River. Free WiFi in public areas, an indoor pool and a restaurant are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym and a sauna
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Within a 15-minute walk of Gtech Community Stadium and The Musical Museum
  • Pets welcome for a fee
Novotel London Brentford offers its guests an indoor pool, a sauna, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 2960 square feet (275 square metres) and includes a conference centre. A terrace, multilingual staff, and a garden are also featured at the business-friendly Novotel London Brentford. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Brentford hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Elements – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 15 per night)
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 21 to 21 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Elements

Things to do

  • Gym
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (2,960 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Friday, Saturday and Sunday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 21 to 21 per person
  • Self-parking fee: GBP 15 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Brentford Novotel
London Brentford
Novotel Brentford
Novotel Brentford London
Novotel London Brentford
Novotel London Brentford opening June 2014
Novotel London opening June 2014
Novotel London opening June 2014 Hotel
Novotel London opening June 2014 Hotel Brentford
Novotel London Brentford Hotel
Novotel London Brentford Hotel
Novotel London Brentford Brentford
Novotel London Brentford Hotel Brentford

Novotel London Brentford Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 616 out of 1001 reviews
Rating 8 - Good. 236 out of 1001 reviews
Rating 6 - Okay. 72 out of 1001 reviews
Rating 4 - Poor. 33 out of 1001 reviews
Rating 2 - Terrible. 44 out of 1001 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

4/10 Poor

Julia Dunbar

Stayed 2 nights in Nov 2025

10/10 Excellent

Phil

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room spacious and well laid out. Great bathroom. Use of Pool and gym brilliant. Parking reasonable and secure. Food was outstanding! Seriously recommend staying here if you dont need to stay in the centre
Stayed 1 night in Nov 2025

8/10 Good

William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The shower was amazing, I still miss it! It was conveniently located next to 2 bus stops so getting around was very easy. Rada coffee house next door is amazing and several good dining options nearby. Beds were comfortable and staff is friendly. I would stay here again.
Stayed 6 nights in Nov 2025

4/10 Poor

Raymond Paul

My wife and I are both in our early sixties and was really looking forward to our stay, especially with the pool facilities. Unfortunately our stay was ruined beyond belief when my wife went swimming as usual around 7.00am in the morning, my wife wears glasses and removed them when doing her regular lengths in the pool, to her horror when she left the pool and replaced them to find that a male was swimming naked in the pool, a pool that was often frequented by children. On reporting this to reception, the receptionist did go down to the pool to action. I sent an email to the management and spoke with the manager that night to raise my concerns, it was taken lightly in my opinion and the manager was very evasive to answering questions about the individual and how he actioned the event, I will not be staying again.
Stayed 6 nights in Nov 2025

4/10 Poor

david

Disliked: Staff & service, room comfort
Dreadful service, no information volunteered about timings or amenities and no info in the room. Parking is £3 a day cheaper in the same carpark if you pay direct. Fitness and pool very basic. Weird window between bedroom and bathroom
Stayed 2 nights in Nov 2025

10/10 Excellent

James

Stayed 1 night in Nov 2025

8/10 Good

Baranee

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Main reception staff could be a bit courteous. Dining staff were excellent.
Stayed 4 nights in Nov 2025

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service, amenities
Great staff, they dealt with a very inconsiderate neighbouring room making a lot of noise in the early hours quickly and professionally
Stayed 2 nights in Oct 2025

4/10 Poor

Tarun

Stayed 1 night in Nov 2025

10/10 Excellent

Charlotte

Stayed 1 night in Nov 2025

8/10 Good

Sanya

Liked: Staff & service, amenities
It was to a standard I expect and the staff are always friendly, courteous, and eager to help. Staying with a pet (little dog in our case), however, meant we got assigned rooms designated for visitors with pets and the room we got assigned to initially was horrendous! Very visible dirt from previous pet stays with the room resembling a barn. That part we didn’t like at all. We ask for a room change and that was granted without hesitation. It was an improvement, a major one, but it wasn’t up to scratch. We had to make do. If an established going to be accommodating of guests with pets, please grant people with the same level of service where room cleanliness is concerned. I appreciate that there is shared responsibility here and that there are some pet owners who are not quite on top of things where their pets are concerned, but so are some humans who have no regard for how they leave a room on checking out - but you still get a cleaned room at the end of it as a new guest. Other than that, the stay was otherwise a pleasant one.
Stayed 2 nights in Nov 2025

10/10 Excellent

Edward, Auckland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was cleaned daily.
Stayed 1 night in Nov 2025

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff were great and very welcoming. Rooms were really nice and clean. Health and wellness facilities were decent. Onsite parking was very convenient.
Stayed 1 night in Nov 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was excellent but the wait for
Stayed 1 night in Nov 2025

10/10 Excellent

Edward, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2025

8/10 Good

Theresa

Liked: Cleanliness, staff & service, amenities
Reception staff really friendly
Stayed 1 night in Nov 2025

10/10 Excellent

Ben

Stayed 1 night in Nov 2025

10/10 Excellent

Sanya

Liked: Cleanliness, staff & service, amenities
The style of room, friendly and helpful staff, and that the rooms have a mini fridge in it! Very indispensable
Stayed 3 nights in Oct 2025

10/10 Excellent

diya

great breakfast and wonderful amenities
Stayed 1 night in Nov 2025

8/10 Good

Iain

Business traveller
Liked: Cleanliness, staff & service, amenities
Really nice modern hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities
Room was perfect for our needs, staff were very helpful, pool was lovely.
Stayed 1 night in Nov 2025

4/10 Poor

Barry

Travelled with partner
Disliked: Amenities, property conditions & facilities
We stayed at Novotel London Brentford for a week. The hotel was clean enough and the rooms were reasonably comfortable, but our experience was overshadowed by repeated maintenance failures and poor management follow-up. From the first night, we had no hot water. We reported the issue several times and were assured three times it had been fixed, yet even after 15 minutes the shower still ran cold. To add to the frustration, the television stopped working. To the night staff’s credit, they moved us to another room at about 10 p.m., and thankfully that one had hot water. While we appreciated their help, it was frustrating to have to pack up and move rooms so late in the evening during a week-long stay. We repeatedly asked for the manager to contact us, both to compliment the staff who helped us and to discuss the ongoing hot-water problem. We even suggested the manager could either come and speak with us directly or, alternatively, read a rather snotty review online, which we doubted his superiors would appreciate. Sadly, he chose the latter — no response ever came. The location isn’t ideal either: it’s about a 15-minute walk to Brentford or Kew Bridge station, and you do hear motorway noise at times. Overall, while the hotel is clean and the staff tried their best, the lack of management accountability and the need to move rooms mid-stay make this a disappointing experience. We wouldn’t stay here again
Stayed 6 nights in Nov 2025

6/10 Okay

Anthony

Stayed 4 nights in Oct 2025

10/10 Excellent

Jack

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and had lots of amenities e.g. bluetooth speaker, chromecast capable TV, fridge, coffee, tea etc. Staff were really friendly, great location and dog friendly!
Stayed 3 nights in Oct 2025

4/10 Poor

Orlando

Liked: Cleanliness
Disliked: Staff & service, amenities
To use a swimming pool after book booked for a swimming pool for 7pm after waiting for two hours to use it it was like hanging out at a leisure Centre. It was a full of kids. The room that we booked it was the room with a bath in the room we got a room with with a shower when I questioned it the reception was a bit rude so I just end up staying in the room with the shower that’s not what I’ve book for I paid for a room with the private bath inside And then this morning from early in the morning the cleaning cupboard was opposite my room so there was a banging noise all morning so I could not sleep. I stayed in room 625 right opposite the cleaning cupboard.
Stayed 1 night in Oct 2025