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Staybridge Suites London by IHG

3.0 star property

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Property amenity
Restaurant
Suite, 1 Bedroom, Kitchen | Desk, laptop workspace, blackout curtains, iron/ironing board
Desk, laptop workspace, blackout curtains, iron/ironing board
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
824 Exeter Road, London, ON, N6E1L5
  • Place, White Oaks Mall
    ‪13 min walk‬
  • Place, Forest City Velodrome
    ‪2 min drive‬
  • Place, Landmark Cinemas 8 London
    ‪6 min drive‬
  • Airport, London, ON (YXU-London Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Kitchen

Room amenity

Suite, 2 Bedrooms, Kitchen

8.6 out of 10
Excellent
(24 reviews)
  • City view
  • 65 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 1 Bedroom, Kitchen

Suite, 1 Bedroom, Kitchen | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Kitchen

7.6 out of 10
Good
(5 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchen

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Kitchen

8.8 out of 10
Excellent
(38 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Jetted Tub (Full Kitchen)

Combined shower/bathtub, free toiletries, hair dryer, towels

Studio Suite, 1 King Bed with Sofa bed, Jetted Tub (Full Kitchen)

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Kitchen

Suite, 1 Bedroom, Kitchen | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Kitchen

8.4 out of 10
Very good
(14 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds

View all photos for Studio Suite, Kitchen

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, Kitchen

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Roll-in Shower, Kitchen (Mobility)

Suite, 2 Bedrooms, Roll-in Shower, Kitchen (Mobility) | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Roll-in Shower, Kitchen (Mobility)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

Studio Suite, 1 King Bed, Kitchen

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

Studio Suite, 1 King Bed, Refrigerator (Full Kitchen)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

Studio Suite, 1 King Bed, Kitchen

  • Sleeps 2
  • 1 King Bed

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About this property

Staybridge Suites London by IHG

This smoke-free hotel features an indoor pool, a 24-hour fitness centre and a 24-hour business centre. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Additionally, coffee/tea in a common area, a microwave in a common area and a business centre are on-site. Limited housekeeping is available.
Staybridge Suites London by IHG offers 117 accommodations with coffee/tea makers and a hairdryer. 55-inch LCD televisions come with cable channels. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in January 2025.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the free breakfast at Staybridge Suites London by IHG. During your stay, you'll be within walking distance of White Oaks Mall. Features include free WiFi in public areas, free self-parking and a free manager's reception.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a 24-hour gym and mini golf
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from White Oaks Mall and a few minutes from Forest City Velodrome
  • Cats and dogs welcome for a fee (restrictions apply)
Staybridge Suites London by IHG offers its guests an indoor pool and a 24-hour fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and a meeting room are available. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Event space at this hotel measures 226 square feet (21 square metres) and includes conference space. Barbecue grills, multilingual staff, and a picnic area are also featured at the business-friendly Staybridge Suites London by IHG. Self parking is free.

This 3-star London hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception on selected days.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Indoor pool
  • Mini golf
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 226 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2007
  • Double-glazed windows
  • Fireplace in lobby
  • Renovated guestrooms - January 2025
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property enforces quiet hours from 11:00 PM to 8:00 AM
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
A deposit will be applied when reservations are made with a debit card.

Access methods

Staffed front desk

Pets

  • Pets: CAD 75 per accommodation, per stay (maximum CAD 75 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 17 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 75 per accommodation, per stay (maximum CAD75 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. At the property, quiet hours are enforced between 11:00 PM and 8:00 AM. For any questions, please contact the property using the information on the booking confirmation.
Prepaid credit cards and Visa debit cards are not accepted methods of payment to reserve a guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:30 AM to 11:00 PM
  • One child aged 17 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London Staybridge Suites
Staybridge Suites London Hotel
Staybridge Suites Hotel London
Staybridge Suites London
Staybridge Suites London-Stratford City England
Staybridge Suites London - Vauxhall England

Staybridge Suites London by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 526 out of 1007 reviews
Rating 8 - Good. 251 out of 1007 reviews
Rating 6 - Okay. 107 out of 1007 reviews
Rating 4 - Poor. 67 out of 1007 reviews
Rating 2 - Terrible. 56 out of 1007 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
everything was good
Stayed 1 night in Jan 2026

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean staff are amazing really enjoying our stay here 😀
Stayed 1 night in Jan 2026

10/10 Excellent

Tracy

Stayed 1 night in Sep 2025

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities
Front desk staff was super friendly and helpful.
Stayed 1 night in Jan 2026

8/10 Good

Jennifer

Stayed 2 nights in Jan 2026

10/10 Excellent

Mildred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes A young gentleman really helped my husband who is partial blind to pick out his food . I wasn't there I was feeling a lot off . . Thank you to the staff
Stayed 1 night in Jan 2026

8/10 Good

Becky

Stayed 2 nights in Jan 2026

4/10 Poor

Zhiping

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
There were no clear or proper instructions provided for connecting to the Wi-Fi. At around 10:00 p.m., I tried calling the front desk multiple times but no one answered. On the same night, several hockey teams were staying at the hotel and were partying until 2–3 a.m., and the noise seriously disrupted our rest.
Stayed 1 night in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The double room was clean and very spacious.
Stayed 1 night in Jan 2026

10/10 Excellent

Jenn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check in was very friendly. Clean room and comfortable bed. All good!
Stayed 1 night in Jan 2026

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Fast and easy check-in. We had a 2 room suite which offered plenty of room for 4 adults.
Stayed 2 nights in Jan 2026

8/10 Good

Ashley

Both mornings we went down at least 30 minutes before breakfast ended only to find there's nothing left. We asked them to give us some more batter so we could at least make a waffle and they said that the person who's in charge of breakfast leaves 30 minutes before breakfast ends. So whatever is out there is out there and basically fend for ourselves. Not impressed.
Stayed 2 nights in Dec 2025

2/10 Terrible

Tyler

Stayed 1 night in Jan 2026

10/10 Excellent

Tiffany

Stayed 3 nights in Dec 2025

2/10 Terrible

Gina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Front walkway not shovelled, garbage overflowing, complimentary coffee had zero cream or milk. Numerous dirty cups and spills on the counter. One operational elevator, no towels at the pool. No bedding for the pull-out. Breakfast was weak.
Stayed 2 nights in Dec 2025

6/10 Okay

Rachel

Liked: Cleanliness
The staff was great; very accommodating, friendly, and professional. The room was very clean except there were a few suspicious leftover hairs around the tub. Unfortunately, the jetted tub’s jets didn’t work and it had a leaky faucet when I was filling the tub and it didn’t stop. Therefore, it was quite noisy through the night and they didn’t have maintenance working to fix it. Also, the stove top isn’t straightforward to use so I just ended up using the microwave. The pool isn’t very big, so if families are using it, be prepared to share your space. The pool water isn’t warm either so don’t expected a heated pool. Overall, the stay was good, but be careful booking a room with a jetted tub and don’t expect an amazing pool or super easy stove top.
Stayed 1 night in Dec 2025

6/10 Okay

Amelia

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room was messy. Under the bed/couch were absolutely disgusting. Dirty dishes in the dishwasher. There was a gross cucumber piece in the elevator for two days.
Stayed 2 nights in Dec 2025

8/10 Good

Susan

Stayed 1 night in Dec 2025

6/10 Okay

Laith

Stayed 1 night in Dec 2025

8/10 Good

Kay

Stayed 1 night in Nov 2025

10/10 Excellent

Dan

Room was clean staff are excellent We will be booking next time we are back in town
Stayed 5 nights in Dec 2025

10/10 Excellent

Angie, Toronto

Stayed 1 night in Dec 2025

10/10 Excellent

Amelia

Stayed 1 night in Dec 2025

2/10 Terrible

Brad

Disliked: Staff & service, amenities
Support lacking from staff
Stayed 1 night in Dec 2025

4/10 Poor

Brad

Liked: Cleanliness
Disliked: Staff & service, amenities
Check in was terrible staff at front desk change policy’s by the minute had breakfast got sick last night car broken into lost hundreds told staff they really did not care
Stayed 1 night in Dec 2025

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