4/10 Poor
Jecoliah
Travelled with group
1 Sept 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We booked this room and were threatened to be kicked out for being "too loud" at 2 in the morning on a Saturday night during the holiday weekend, when all we were doing was talking in our own room. Apparently, the man who came upstairs to press us said he had addressed us once before coming up a 2nd time, although I honestly never spoke to this man before. Maybe he addressed our other room guest who had already left earlier due to a family emergency. He claimed it was "quiet hours," although we weren't told there were quiet hours upon check in, and for $295 a night we should be allowed to talk in our room regardless of the time.I called the front desk who explained they put us a conjoined room so the people next door could hear us talk through the shared door in the room. They said would've moved us but they were sold out and booking through Expedia makes us last priority for a room that doesn't share a door with other people.
1. We didn't book a conjoined room.
2. We paid A LOT of money for 1 night, just like everyone else.
3. It isn't illegal to speak in our room; we were not screaming, just talking.
4. No quiet hours were posted on the reservation, so having a man come up threatening to kick out a group of women at 2am in not the most amazing area is NOT ok.
I am an IHG Platinum Member and was hesitant about brand changing. Needless to say, I will be sticking to the IHG brand. Holiday Inn, although seen as lower tier than Hilton brands, has much better service.
Jecoliah
Stayed 1 night in Aug 2025