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Sonesta Maho Beach All Inclusive Resort Casino & Spa

4.0 star property

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Photo gallery for Sonesta Maho Beach All Inclusive Resort Casino & Spa

On the beach, sun-loungers, beach umbrellas, beach towels
2 outdoor pools, pool umbrellas, pool loungers
Lobby
Exterior
Suite, 1 King Bed with Sofa bed (1 Bedroom Ocean View Suite) | Frette Italian sheets, premium bedding, free minibar, in-room safe

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • Pool

Explore the area

View in a map
1 Rhine Road, Maho Bay, Lowlands
  • Place, Casino Royale
    ‪1 min walk‬
  • Place, Maho Beach
  • Place, Mullet Bay Beach
  • Airport, Philipsburg (SXM-Princess Juliana Intl.)
    ‪2 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Pool View (1 Bedroom Garden View Suite)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Suite, 1 King Bed with Sofa bed, Pool View (1 Bedroom Garden View Suite)

8.0 out of 10
Very good
(1 review)
  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (1 Bedroom Ocean View Suite)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Suite, 1 King Bed with Sofa bed (1 Bedroom Ocean View Suite)

  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds (Garden View Double)

Deluxe Room, 2 Double Beds (Garden View Double) | Frette Italian sheets, premium bedding, free minibar, in-room safe

Deluxe Room, 2 Double Beds (Garden View Double)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View (Garden View Room King)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Deluxe Room, 1 King Bed, Garden View (Garden View Room King)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Oasis Pool View Double)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Deluxe Room, 2 Double Beds (Oasis Pool View Double)

9.0 out of 10
Wonderful
(2 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Pool View (Oasis Pool View King)

View from room

Deluxe Room, 1 King Bed, Pool View (Oasis Pool View King)

8.4 out of 10
Very good
(7 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Signature Island View Double)

View from room

Deluxe Room, 2 Double Beds (Signature Island View Double)

8.0 out of 10
Very good
(21 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Signature Island View King)

View from room

Deluxe Room, 1 King Bed (Signature Island View King)

8.4 out of 10
Very good
(12 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Signature Ocean View Double)

Deluxe Room, 2 Double Beds (Signature Ocean View Double) | Room amenity

Deluxe Room, 2 Double Beds (Signature Ocean View Double)

8.6 out of 10
Excellent
(4 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Pool View (Signature Ocean View King)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Deluxe Room, 1 King Bed, Pool View (Signature Ocean View King)

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Pool View (Sky Loft Suite)

View from room

Executive Suite, 1 King Bed with Sofa bed, Pool View (Sky Loft Suite)

  • 67 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds (Superior Room Double)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Standard Room, 2 Double Beds (Superior Room Double)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Superior Room King)

Standard Room, 1 King Bed (Superior Room King) | Frette Italian sheets, premium bedding, free minibar, in-room safe

Standard Room, 1 King Bed (Superior Room King)

8.6 out of 10
Excellent
(12 reviews)
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Ultimate Adults-Only Club Bay View Do)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Deluxe Room, 2 Double Beds (Ultimate Adults-Only Club Bay View Do)

  • 40 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Ultimate Adults-Only Ocean View King)

Deluxe Room, 1 King Bed, Ocean View (Ultimate Adults-Only Ocean View King) | View from room

Deluxe Room, 1 King Bed, Ocean View (Ultimate Adults-Only Ocean View King)

  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Ocean View (Ultimate Adults-Only Loft Suite)

View from room

Executive Suite, 1 King Bed with Sofa bed, Ocean View (Ultimate Adults-Only Loft Suite)

  • 67 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed (Ultimate Adults-Only Bay View King)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Deluxe Room, 1 King Bed (Ultimate Adults-Only Bay View King)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Ocean View (Ultimate Adults-Only One Bedroom Ocea)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Executive Suite, 1 King Bed with Sofa bed, Ocean View (Ultimate Adults-Only One Bedroom Ocea)

  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 1 King Bed

  • 44 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Sonesta Maho Beach All Inclusive Resort Casino & Spa

Family-friendly beachfront location with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Sonesta Maho Beach All Inclusive Resort Casino & Spa's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Sonesta Maho Beach All Inclusive Resort Casino & Spa offers 420 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Beds feature Frette Italian sheets and premium bedding. 43-inch LCD televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

The shopping around Sonesta Maho Beach All Inclusive Resort Casino & Spa gets high marks from our customers. During your stay, you're just a quick walk from Maho Beach. Free WiFi in public areas, 2 outdoor pools and 5 restaurants are available.
  • Free WiFi
  • Enjoy American cuisine at The Village Tavern, one of the property's 5 restaurants and 5 bars/lounges
  • Self-parking available for a fee
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Indulge with facials, Swedish massages or aromatherapy at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym, volleyball and fitness classes
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Maho Beach and 9 minutes on foot from Mullet Bay Beach
Sonesta Maho Beach All Inclusive Resort Casino & Spa is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sonesta Maho Beach All Inclusive Resort Casino & Spa, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Lowlands property.

The Village Tavern – This pub specialises in American cuisine and only serves dinner.
La Fontana – This fine-dining restaurant overlooks the ocean and specialises in Italian cuisine. Guests can enjoy drinks at the bar. Open selected days.
Palms Grill & La Cantina – Overlooking the ocean, this restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.
Ocean Terrace Buffet – Overlooking the ocean, this buffet restaurant serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Pizzeria Napoli – Overlooking the ocean, this restaurant specialises in pizza and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Snorkelling

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 10 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • La Fontana
  • Ocean Terrace Buffet
  • Palms Grill & La Cantina
  • Pizzeria Napoli
  • The Village Tavern

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 21 gaming tables
  • 300 slot machines
  • Beach volleyball
  • Bingo
  • Casino (21,000 square foot of space)
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Karaoke
  • Piano
  • Playground
  • Shopping
  • Snorkelling
  • Sportsbook
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • High chair
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre (7,858 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 10 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2018
  • Designated smoking areas
  • Double-glazed windows
  • Locally-owned and organised tours and activities
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 10 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property does not have a Sint Maarten Tourist Board rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

All Inclusive Sonesta Maho Beach
Maho Beach Resort & Casino
Maho Beach Sonesta
Sonesta All Inclusive
Sonesta All Inclusive Resort
Sonesta Maho Beach All Inclusive
Sonesta Maho Beach All Inclusive Resort Casino Lowlands
Sonesta Maho Beach All Inclusive Resort & Casino
Sonesta Maho Beach Resort & Casino
Sonesta Maho Beach Resort & Casino All Inclusive
Sonesta Maho Beach All Inclusive Resort & Casino Lowlands
Sonesta Maho Beach All Inclusive Lowlands
Sonesta Maho Beach All Inclusive Casino Lowlands
Sonesta Maho Beach All Inclusive Resort Casino & Spa Lowlands

Sonesta Maho Beach All Inclusive Resort Casino & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1218 out of 2704 reviews
Rating 8 - Good. 679 out of 2704 reviews
Rating 6 - Okay. 432 out of 2704 reviews
Rating 4 - Poor. 180 out of 2704 reviews
Rating 2 - Terrible. 195 out of 2704 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Valeria, Rosemount

Stayed 3 nights in Aug 2025

2/10 Terrible

Melyssa

Disliked: Amenities
Overpriced. Food not good. Lost hot water
Stayed 6 nights in Aug 2025

2/10 Terrible

Nicole

Stayed 5 nights in Aug 2025

8/10 Good

Alethea

Travelled with family
Disliked: Staff & service, property conditions & facilities
The hotel was over crowded. Rooms need renovation. Mold is visible in the bathrooms and in the room corners, walls and ceilings. When it was windy and rained heavily, a lot of water came in through the patio doors along with a loud whirling whistling noise because the door seal is worn off and they said there was nothing they could do about it. The air conditioning was inconsistent, did not work properly and lots of humidity and condensation dripping from the ceiling and walls of the room. The dining options need major improvement. Buffet and La Fontana restaurant food was ok, however the Palm grill, the Mexican restaurant and the Asian restaurant food were not good… you can tell the food was left over, pre-prepared, dry, reheated, and very overcooked. The staff at La Fontana were rude as if they were unhappy with their jobs, no smiles, very unwelcoming. The spa was wonderful, I did have a great massage and the staff at the spa were very courteous. Also, the check-in was very slow although they did greet you with a welcome drink and cold cloth. I will say that Sonijka at the front desk was very pleasant, courteous and accommodating. Overall experience was not great and I would not stay here again. I rate this place a 3/10 and I do not recommend it.
Stayed 5 nights in Aug 2025

8/10 Good

Andre Marcel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibes .Air conditioning didn't work for two days though
Stayed 3 nights in Jul 2025

10/10 Excellent

daniel j

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience!
Stayed 3 nights in Aug 2025

10/10 Excellent

Bellenfant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not far to the airport and good food
Stayed 5 nights in Aug 2025

2/10 Terrible

Dana

Stayed 2 nights in Aug 2025

6/10 Okay

Dasheena

Travelled with family
Liked: Cleanliness, property conditions & facilities
Food was ok need better options. Also check in was longer than expected we waited one hour and thirty minutes extra before we could check in
Stayed 5 nights in Aug 2025

4/10 Poor

KEVIN

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Attire was not explained ahead of time for dining areas. No hot water for 4 days. Some staff friendly but others not friendly at all. Got 100 credit to be used on resoet only for 2 days of no hot water but was promised 50 a day. Couldn't use all credit because gift shops were closed most of the time. Spoke to hotel.manager ask3d for 55 credit towards stay was told no. So how was someone to use resort credit when shops were cl8sed even on last day. Also, our flight out was canceled so we asked for one extended night but was denied becase desk clerk said NO open rooms available. However, it was observed another coyole was allowed to check out and check back in due to their flight be canceled as well. Would never return or recommend this resort to anyone. Not very accommodating and friendly at all.
Stayed 5 nights in Aug 2025

6/10 Okay

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room No hot water for 4 days and only received 100$ resort credit for it Due to hurricane, flight cancelled and they were not accommodating or helpful. Otherwise food was average.
Stayed 5 nights in Aug 2025

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Planes. Did not like attitude of the pool bar tender
Stayed 4 nights in Aug 2025

6/10 Okay

ROSALIE, STRATFORD

Stayed 3 nights in Aug 2025

6/10 Okay

ROSALIE, STRATFORD

Travelled with family, Travelled with partner
Disliked: Staff & service
Im not sure why but some of the staff members seemed upset or annoyed to serve even though I treated them with respect. The water was cold the last two days there and one day it was missing water
Stayed 3 nights in Aug 2025

10/10 Excellent

Nicholas

Stayed 1 night in Aug 2025

2/10 Terrible

Bridget

Liked: Cleanliness
Disliked: Staff & service, amenities
There was no hot water for a full day, The majority of the staff was rude, unwelcoming and made it seem they were inconvenienced by guests. Our flight going home was cancelled due to hurricane Erin and there was no offer for extended checkout or attempt to appease the guests that were now forced to wait in the lobby potentially overnight or before going to another hotel. The food (except for the Italian restaurant) was also subpar at best. Put your $ toward another resort.
Stayed 5 nights in Aug 2025

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible no air in resort couldn’t sleep
Stayed 3 nights in Jul 2025

2/10 Terrible

Rosalba

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Avoid This Resort – Disrespect, Stereotyping, and Blame-Shifting Our family of 20+ booked Sonesta Maho Beach Resort for my sister’s 40th birthday. We brought elderly parents, kids, and couples, expecting a fun celebration. Instead, we got public disrespect from staff, offensive comments from a manager, broken A/C for days, and a follow-up response that blamed us. The biggest incident happened when a staff member near the pool bathrooms insulted my brother-in-law, telling him “he’s not his slave to clean after him” — in front of his wife and 9-year-old. When we calmly brought this to Angela Monroy (a manager), she told us they “could kick us all out,” accused me of drinking (I hadn’t), and said to my brother-in-law “us Latinos are hot-blooded.” To my white partner, her tone was completely different, but she still made a bizarre remark about “drunks and drugs.” Instead of apologizing and taking responsibility, management later sent us a message doubling down — claiming my brother-in-law was aggressive and threatening, based on their own staff’s accounts and footage we were never allowed to see. We were never contacted directly by upper management, even after requesting it. Other problems: A/C didn’t work for three nights in multiple rooms. Food was consistently below average. Many staff acted irritated or unapproachable. We left feeling disrespected, unheard, and misrepresented. If you value being treated professionally and respectfully, choose another resort. Th
Stayed 4 nights in Jul 2025

8/10 Good

Heather Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Sonesta was very good. The property and the beach were nice. The staff were very friendly and were pleasant for the most part. There was plenty to eat and drink. I thought the food was tasty especially at the Italian restaurant. The one downfall (and it’s not really the hotel’s fault) is the crowd at the pool. People were very intoxicated late in the afternoon. They could get a little rowdy and inappropriate ( if you have children it may be too much for them to see). Overall the hotel was nice and I would recommend it.
Stayed 5 nights in Aug 2025

2/10 Terrible

Marisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities
This was the most horrendous hotel my family has ever stayed at. Rude and nasty staff. Disgusting food and drinks. Room smelled like mildew. Flood after every shower. Stay away!
Stayed 5 nights in Aug 2025

6/10 Okay

Kevin

Stayed 1 night in Aug 2025

2/10 Terrible

Dawn, McDonough

Stayed 4 nights in Jul 2025

8/10 Good

Vielka

Travelled with family and small children
Liked: Cleanliness, amenities
Muy buena la estadía pero la comida no tienen mucha variedad y el personal algunos no son muy sociables
Stayed 3 nights in Aug 2025

10/10 Excellent

yolonda

Stayed 5 nights in Aug 2025

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were lots of food options. Rooms were clean and comfortable
Stayed 4 nights in Aug 2025

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