i loved the daily breakfast (yummy coffee & freshly baked goods), safe location/very walkable, 2 metro stations near by, wonderful staff, extras such an electrical outlet for UK and small fans. i appreciated the pre-stay email with helpful info. i wish the room had more shelves, wall hooks & clothes hangers bc there was NO closet. also, there were no wash cloths or facial tissues. i had to buy some from Tesco across the street. no phone in the room, so had to go downstairs each time i needed something. i think guests can IM the front desk from an app. i didn’t want another app on my phone. lastly, an extra touch would have been 2 free bottled waters per day. with no closet and a tiny room, a nice touch would have been the waters.