2/10 Terrible
Brian
Travelled with family and small children
18 Aug 2025
Disliked: Staff & service, amenities, property conditions & facilities
After staying there multiple times with intentions to stay there many more times due to traveling in frequently for racing events, we experienced one of the worst stays at a hotel ever. We typically use the washer and dryer to wash our clothes between racing days and this time was no different except the dryer malfunctioned and it used our money but would not start. We reported this to the front office staff and her exact words were “I don’t know anything about those machines and I can’t give you money out of the drawer. My manager has been up here twice and probably won’t come up here again.” I went and found more quarters in hopes it would work because all of our clothes were wet and our son needed his racing gear the next day. This took several minutes and the lady seemed as though she wasn’t going to be of any help. We did get the dryer to go the second time and it wasn’t until after we did that the lady said she could “try to insert money to see if it works”. We informed her we got it to work but asked could we just get the money that we lost. She said she was told not to give us the money from her manager and refused to give us the money despite the fact she was about to try it in the dryer. She was completely unprofessional and while it’s only a small amount it’s the principal of the situation. No professionalism. The washer and dryer did not have signs stating they were operated by someone else and there wasn’t a number to call. We will not be going back.
Brian
Stayed 1 night in Aug 2025