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Hotel Puerta América

5.0 star property
VIP Access

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Photo gallery for Hotel Puerta América

Porch
2 bars/lounges, poolside bar
Seasonal outdoor pool
2 restaurants, breakfast served
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Room service
  • Housekeeping

Explore the area

View in a map
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002
  • Place, Movistar Arena
    ‪3 min drive‬
  • Place, Bernabéu Stadium
    ‪4 min drive‬
  • Place, Gran Via
    ‪5 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪9 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Zaha Hadid Space Club

In-room safe, desk, blackout curtains, soundproofing

Zaha Hadid Space Club

9.8 out of 10
Exceptional
(9 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, blackout curtains, soundproofing

Deluxe Room

8.8 out of 10
Excellent
(56 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Junior Suite

Junior Suite | In-room safe, desk, blackout curtains, soundproofing

Junior Suite

8.0 out of 10
Very good
(1 review)
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Executive Suite

Executive Suite | City view

Executive Suite

  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

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About this property

Hotel Puerta América

Luxury hotel with 2 restaurants and bars/lounges
Along with 2 restaurants, this hotel has 2 bars/lounges and a fitness centre. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli and a rooftop terrace are on-site.
Hotel Puerta América offers 315 accommodations with a safe and a hairdryer. A pillow menu is available. Digital televisions are provided.

Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

Children aged under 18 years old are not allowed in the fitness facility without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Hotel Puerta América. During your stay, you'll be within walking distance of Paseo de la Castellana. Enjoy features like free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free WiFi and wired Internet
  • Drinking and dining options include 2 restaurants, a coffee shop, a poolside bar and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Just a 5-minute drive from Bernabéu Stadium and a few minutes from Paseo de la Castellana
Hotel Puerta América offers its guests a fitness centre and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

A business centre and 5 meeting rooms are available. A rooftop terrace, a library, and multilingual staff are also featured at the luxury Hotel Puerta América. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Madrid hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:30 AM to 11:00 AM.
The Observatory – This fine-dining restaurant only serves dinner. Reservations are required.
Karrara Terrace – This restaurant serves breakfast, lunch and dinner. Reservations are required. Open daily.
Lobby Bistro – This bistro serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 30 per day)
  • Extended parking on site (EUR 30 per night)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 30 for adults and EUR 12.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Karrara Terrace
  • Lobby Bistro
  • The Observatory

Things to do

  • Gym
  • Library
  • Seasonal outdoor pool

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Digital channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 September to 15 June:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 60.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 30 for adults and from EUR 12.50 for children
  • Self-parking fee: EUR 30.00 per day
  • Extended parking fee: EUR 30.00 per night
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 23 June and close on 15 September.
  • Pool access available from 11:00 AM to 8:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Reviews

Hotel Puerta América Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 525 out of 960 reviews
Rating 8 - Good. 278 out of 960 reviews
Rating 6 - Okay. 90 out of 960 reviews
Rating 4 - Poor. 48 out of 960 reviews
Rating 2 - Terrible. 19 out of 960 reviews

Reviews

10/10 Excellent

Geethani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great reception/ concierge service. But restaurant staff can be bit friendly and helpful. They are quite arrogant and unfriendly to non Spanish speakers.
Stayed 3 nights in Aug 2025

10/10 Excellent

Robert

Stayed 2 nights in Jun 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, property conditions & facilities
The hotel is situated in a residential neighborhood with a Metro stop just 2 blocks away so it was very easy to get around. The staff is very professional and the rooms were well appointed.
Stayed 2 nights in Jun 2025

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A really unique hotel with designer rooms and ver friendly and helpful reception staff. A really comfy bed, great shower and very quiet.
Stayed 1 night in Jun 2025

6/10 Okay

Darren

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, room comfort
Property needs some maintenance/renovations. Carpets were very stained in first room. We went back down to the desk and they moved us to a different room. Carpets in that room were frayed and bleached (the carpet was black-so no visible stains). Housekeeping and staff were excellent. We stay there every year when we go to Spain, so we were disappointed.
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
The hotel is well situated with many transportation options. The Categema metro stop is 2 blocks away so it was very easy to go into the city center within a few minutes. The neighborhood is over for travelers as there is a supermarket around the corner and many finding options available outside the hotel. The guest rooms are modern, and the hotel staff was very professional.
Stayed 2 nights in Jun 2025

8/10 Good

Michael W

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Maria Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, friendly staff, good amenities
Stayed 2 nights in Jun 2025

4/10 Poor

Mark

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Was given a room in this space age white floor and the carpet in the room was disgusting - so dirty that I did not even want to stand on it in my bare feet. Hotel needs to get some fundamentals right like providing a clean room to its valuable guests. Should have offered compensation for 3 out of 4 nights I was in the room and not tried to make out they had no idea the floor was like that!
Stayed 4 nights in Jun 2025

6/10 Okay

CAROL

Travelled with partner
Disliked: Property conditions & facilities
Rooms were nice, broken shower, broken bidet, refrigerator broken, shower floor broken. The trash can in the bathroom was also broken. They should consider fixing or replacing the amenities . We had to relocate to another room. Things were still not in good shape.
Stayed 6 nights in May 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good.

It was good. Not spectacular. Value for money, less than expected.
Stayed 1 night in May 2025

10/10 Excellent

Tyler

Liked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Ernesto Paul

Stayed 1 night in May 2025

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was very futuristic. Everything worked and the bed was comfortable and the staff were really nice and accomodatinf especially the room service people. Many thanks for everything
Stayed 2 nights in May 2025

8/10 Good

Lai In

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

JAIME

Stayed 1 night in May 2025

4/10 Poor

amalio

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Andrew

Stayed 3 nights in May 2025

6/10 Okay

Laurie

Liked: Staff & service
Stayed 2 nights in May 2025

8/10 Good

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to the metro, room wasnt great.
Stayed 3 nights in Apr 2025

8/10 Good

keith, wigan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a few times now. Be careful on room choice, as some are a little "out there" but overall a great hotel, with great staff
Stayed 2 nights in Mar 2025

8/10 Good

keith, wigan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, a little quirky but overall a great hotel. You do need an instruction manual to operate the lights in the room :)
Stayed 2 nights in Apr 2025

8/10 Good

Adrianna

Travelled with partner
Liked: Cleanliness, staff & service
Very friendly staff at the reception
Stayed 2 nights in Apr 2025

10/10 Excellent

Josue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property!!!!!
Stayed 3 nights in Apr 2025