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voco Madrid Retiro by IHG

4.0 star property
VIP Access

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Photo gallery for voco Madrid Retiro by IHG

2 restaurants, breakfast served
2 restaurants, breakfast served
2 restaurants, breakfast served
Exterior
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Calle Pez Volador 11, Madrid, Madrid, 28007
  • Place, Hospital Gregorio Maranon
    ‪8 min walk‬
  • Place, El Retiro Park
    ‪14 min walk‬
  • Place, Movistar Arena
    ‪16 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

9.6 out of 10
Exceptional
(7 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 Single Bed (Madrid)

Suite, 1 Single Bed (Madrid) | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Single Bed (Madrid)

  • 35 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

9.2 out of 10
Wonderful
(31 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed

8.0 out of 10
Very good
(5 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed

7.6 out of 10
Good
(4 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

voco Madrid Retiro by IHG

2 restaurants, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and self parking.
Voco Madrid Retiro by IHG offers 361 accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at voco Madrid Retiro by IHG. During your stay, you'll be within walking distance of El Retiro Park. Enjoy features like free WiFi in public areas, plus 2 restaurants and a 24-hour gym.
  • Free WiFi
  • For dining with garden views, stop by The Garden Restaurant, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute drive from El Retiro Park and a few minutes from Prado Museum
  • Pets welcome for a fee
There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

WiFi is free in public spaces. A 24-hour fitness centre, a terrace, and a vending machine are also featured at the business-friendly voco Madrid Retiro by IHG. For a fee, parking is available.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.
The Garden Restaurant – Overlooking the garden, this restaurant serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 26 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 23 for adults and EUR 23 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • The Garden Restaurant

Things to do

  • 24-hour gym
  • TV in common areas
  • Winery release events

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Built in 1970
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 40

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: EUR 40 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 23 for adults and from EUR 23 for children
  • Self-parking fee: EUR 26 per day
  • Pet fee: EUR 40 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40 (subject to availability)
  • Rollaway bed fee: EUR 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

voco Madrid Retiro by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 528 out of 1001 reviews
Rating 8 - Good. 363 out of 1001 reviews
Rating 6 - Okay. 73 out of 1001 reviews
Rating 4 - Poor. 21 out of 1001 reviews
Rating 2 - Terrible. 16 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was wonderful and the bed was super comfortable!. Staff was friendly.
Stayed 1 night in Nov 2025

10/10 Excellent

Yuriy, Brookline

Stayed 2 nights in Oct 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay!! Everyone in the front desk was very helpful and friendly. One gentleman even helped me get soda out of the vending machine at 3am!! LUCIA allowed me to check in early after a long travel on plane and taxi- upgraded my room for free on top of that!!! The cleaning was immaculate. The cleaning service lady left the room spotless everyday, i would see her in the hallway and she would offer me towels, soap, waters whatever i needed additional. Ive stayed at tons of hotels in the past but this one was perfect to say the least
Stayed 1 night in Nov 2025

10/10 Excellent

Nuda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was amazing! very clean and friendly staff
Stayed 7 nights in Nov 2025

2/10 Terrible

Janelle

Stayed 1 night in Nov 2025

8/10 Good

Idoya Fernandez de

Travelled with partner
Liked: Cleanliness, staff & service, amenities
For breakfast , I have the following Suggestion : in case of having the small porcelain cups for marmalades and honey , other hotels in Europe use biscuit cups like the ones for ice creams. You can have big quantities and you don’t have to replace all the time the plate which in many cases it was empty. Other suggestion is about the air conditioning, it was too noisy in the room so I had it off . The smell in the hotel , I miss some nice smell not only in the reception area but also in the rooms. The fist perception of an arrival into the hotel is also the smell . Our room was ok I liked the bed but I don’t like the rooms to be so close to the elevators, too much noise.
Stayed 3 nights in Nov 2025

10/10 Excellent

Nicholas

Stayed 4 nights in Oct 2025

10/10 Excellent

Alla

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean rooms, attentive staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Bianca

Stayed 1 night in Oct 2025

10/10 Excellent

anne-marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay away from city center but close enough to walk to sights
Stayed 2 nights in Oct 2025

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
did not eat breakfast The place was great location, kindness, friendly staff, all of it top
Stayed 2 nights in Oct 2025

10/10 Excellent

Hrafnkell

Liked: Cleanliness, staff & service, amenities
yes
Stayed 1 night in Oct 2025

10/10 Excellent

Hrafnkell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 3 nights in Oct 2025

10/10 Excellent

Mr Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel with easy access to city centre
Stayed 2 nights in Oct 2025

8/10 Good

Roger, Victoria

Travelled with family
Liked: Cleanliness, staff & service
Enjoyed our stay.
Stayed 7 nights in Oct 2025

10/10 Excellent

Pontus, Monte Estoril

Stayed 2 nights in Oct 2025

6/10 Okay

Alfred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, location good, staff excellent. My objection was the absolute horrific smell in the lobby, sewer smell that permeated the building. Our stay was 7 nights and never once was there relief from smell.
Stayed 6 nights in Sep 2025

8/10 Good

Hani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Zara

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2025

10/10 Excellent

Nan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was perfect. Much less expensive than in the old town, but either a 15 minute walk or 10 euro cab to old town. Well worth it!
Stayed 3 nights in Jul 2025

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely throughout my stay - helpful, efficient, and friendly. Everywhere was clean and well-run, and the breakfasts were excellent! The hotel is in a quiet road, so no trouble getting a good night's sleep. I look forward to returning for another stay.
Stayed 4 nights in Sep 2025

8/10 Good

Juan Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel overall satisfied me being honest. The elevators were insufficient for the needs
Stayed 3 nights in Sep 2025

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Very nice hotel. Well kept. Room was larger than your average hotel room. Big bathroom. Bath towel where big and very soft. The toiletries where high quality.
Stayed 1 night in Sep 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally a comfortable hotel but isolated from amenities. The food quality through affiliated Crown Plaza was not of a good quality.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ramon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025