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JAZ Neo Saraya Palms - All inclusive

Property class: 4

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Photo gallery for JAZ Neo Saraya Palms - All inclusive

A beach with rows of sun umbrellas and lounge chairs.
A golf course with multiple bunkers, a clubhouse, and a parking area.
A resort with a central swimming pool, palm trees, and a large building complex.
An outdoor dining area with thatched roofs, wooden tables, and chairs, surrounded by lush greenery and flowering plants.
A lobby with a round seating area, a reception desk, and a chandelier.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • All-inclusive
  • Parking included
  • Air-conditioning

Explore the area

View in a map
Madinat Makadi, Safaga Road, P.O. Box 178, Makadi Bay
  • Place, Makadi Bay Beach
    ‪10 min walk‬
  • Place, Makadi Water World
    ‪5 min drive‬
  • Place, Desert Rose Aqua Park
    ‪30 min drive‬
  • Airport, Hurghada (HRG-Hurghada Intl.)
    ‪48 min drive‬

Room options

View all photos for Studio

A hotel room with a large bed, a sofa, a dining table, and a balcony with chairs.

Studio

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

A hotel room with a bed, a dining table, two chairs, a balcony with a table and chairs, and a view of the city.

Suite, 1 Bedroom

9.6 out of 10
Exceptional
(4 reviews)
  • 83 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms

A hotel room with a large window, a balcony, a bed, two wicker chairs, a small table with a plant, and a lamp.

Suite, 2 Bedrooms

8.0 out of 10
Very good
(3 reviews)
  • 160 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Suite, 3 Bedrooms

A hotel room with a bed, a small table, a chair, and a view of a garden through large windows.

Suite, 3 Bedrooms

9.0 out of 10
Wonderful
(2 reviews)
  • 275 sq m
  • 3 bedrooms
  • Sleeps 6
  • 4 Queen Beds

Room

  • Sleeps 10

Room

  • Sleeps 10

Room

  • Sleeps 1

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About this property

JAZ Neo Saraya Palms - All inclusive

Along with free water park access, this property has an outdoor pool and a restaurant. Free buffet breakfast and free self parking are also provided. Additionally, 4 bars/lounges, a poolside bar and a snack bar/deli are on-site. Housekeeping is available on request.
JAZ Neo Saraya Palms - All inclusive offers 102 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. Televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor tennis court and a complimentary water park are featured at the property. An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at JAZ Neo Saraya Palms - All inclusive, you'll be within walking distance of Makadi Bay Beach. You'll find features such as free breakfast and free self-parking, plus 4 bars.
  • Free buffet breakfast served daily
  • Free self-parking
  • Enjoy a bite to eat at Shams main Restaurant, a buffet restaurant that serves international cuisine
  • Splash around at the free water park or swim in the outdoor pool
  • Services include a free children's club, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, basketball and a playground
  • 12 minutes on foot from Makadi Bay Beach and a 5-minute drive from Makadi Water World
  • Airport and local-area shuttle service available for a fee
JAZ Neo Saraya Palms - All inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

A private beach is featured. JAZ Neo Saraya Palms - All inclusive offers its guests a complimentary water park, an outdoor tennis court, and an outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available daily.

A children's pool, a terrace, and a complimentary children's club are also featured at the family-friendly JAZ Neo Saraya Palms - All inclusive. A round-trip airport shuttle and an area shuttle are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Makadi Bay property.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
Shams main Restaurant – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Manzar Bar – On-site lobby lounge. Open daily.
Al Gezira Bar – On-site bar. Open daily.
Coco Pool Bar – On-site bar. Open daily.
Beach Bar – On-site bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

Buffet meals, snacks and select beverages included

Land activities

Fitness facilities

Property amenities

Internet

  • Available in some public areas: High-speed internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 4 bars/lounges
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Al Gezira Bar
  • Beach Bar
  • Coco Pool Bar
  • Manzar Bar
  • Shams main Restaurant

Things to do

  • 18-hole adjacent golf course
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Volleyball

Family friendly

  • Children's pool
  • Free children's club
  • Free water park access
  • In-room cot
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note that as per the regulations of the Egyptian Ministry of Tourism, travelers who are not citizens of Egypt must pay in non-Egyptian currency. Non-citizens with proof of residency in Egypt may pay in local currency with a money exchange receipt from a local registered bank or FX exchange route.
A birth certificate should be presented for children younger than age 12.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JAZ Neo Saraya Palms - All inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property advises that proper swim attire is required to access the pool and the beach.
This property enforces a smart-casual dress code at its restaurants.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Iberotel Makadi Saraya Palms
Iberotel Saraya Palms
Iberotel Saraya Palms Aparthotel
Iberotel Saraya Palms Aparthotel Makadi
Jaz Makadi Saraya Palms Hotel
Jaz Saraya Palms Hotel
Jaz Makadi Saraya Palms
Jaz Saraya Palms
Jaz Saraya Palms Resort
Jaz Makadi Saraya Palms All Inclusive All-inclusive property
Jaz Saraya Palms All Inclusive All-inclusive property
Jaz Makadi Saraya Palms All Inclusive
Jaz Saraya Palms All Inclusive
All-inclusive property Jaz Makadi Saraya Palms - All Inclusive
Jaz Makadi Saraya Palms - All Inclusive Makadi Bay
Jaz Makadi Saraya Palms
Iberotel Makadi Saraya Palms
Jaz Neo Saraya Palms Inclusive
JAZ Neo Saraya Palms Makadi Bay
Jaz Makadi Saraya Palms All Inclusive
JAZ Neo Saraya Palms All-inclusive property
JAZ Neo Saraya Palms All-inclusive property Makadi Bay

JAZ Neo Saraya Palms - All inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 64 out of 104 reviews
Rating 8 - Good. 30 out of 104 reviews
Rating 6 - Okay. 5 out of 104 reviews
Rating 4 - Poor. 3 out of 104 reviews
Rating 2 - Terrible. 2 out of 104 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect stay
Stayed 3 nights in Feb 2023
Verified review

10/10 Excellent

Dalia

Liked: Cleanliness, amenities, property conditions & facilities
The hotel offered exactly the calm and quiet environment that we were looking for. The staff was very polite and helpful especially Mr Ghareeb at the front desk. The room was spacious and very clean. Definitely worth it to come back.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lot of fun, thanks Jaz Sarayat palms
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Wael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent support from staff
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

bhanu

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional service by staff
Verified review

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was really nice and clean but the outside the area was not too clean.
Stayed 6 nights in Jan 2025
Verified review

10/10 Excellent

Naghme

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds! 10 min walk to the beach but there were shuttles all day. All around a wonderful stay! The staff was very accommodating and went out of their way to make sure you had everything you need! Thank you!
Stayed 5 nights in Mar 2023
Verified review

8/10 Good

Assad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service but too intimate for me

Smaller complex than we are use to pool area also small Service was excellent just depends whether your prefer this more quieter intimate setting
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Arkadiusz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This four-star hotel exceeded our expectations. With amazing location among greenery next to a golf course, excellent food in all-inclusive restaurants, high cleaning standards and professional staff (including very helpful and friendly Negm at the reception desk), you cannot go wrong with this choice. It's an excellent value for money. Highly recommended.
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 3 nights in Oct 2024
Verified review

6/10 Okay

Verified traveller

They had no swimming pool onsite
Stayed 9 nights in Aug 2024
Verified review

8/10 Good

Erika

Liked: Staff & service, amenities, property conditions & facilities
The one problem we had that stopped an excellent was that we had birds nesting over our patio so it was filthy and smelly - I reported this every day but it was only jetwashed a few times so we couldn’t use the patio area - felt this problem wasn’t taken seriously and it was too dirty for the room cleaner to tackle with a mop
Stayed 10 nights in Jul 2025
Verified review

8/10 Good

Jacques

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
To much problems with the technical equipment of the rooms.
Stayed 9 nights in Nov 2023
Verified review

4/10 Poor

Ekaterina Cruz

Liked: Staff & service
Disliked: Cleanliness
Preis/Leistung war unterdurchschnittlich, nicht adäquat. Unterhaltung wenig, oft verspätet. Kinderunterhaltung keine. Kein Spa, kein Fitness im Hotel(war in einem anderem Hotel). Das Essen war okay, Dessert am besten. Für Kinder gabs ein Wasserpark, aber auch nicht im Hotel, 6 min mit dem Bus entfernt. 2 kleine Pools mit Mittagspause dazwischen. Kinder durften nicht reinspringen. Strand sehr weit entfernt von Hotel, Bus zeitlich angebunden. Zimmer waren gut von der Grösse, aber Technik, Facilities veraltet. Flecken auf dem Sofa und Vorhängen, das einte WC hat gestunken und Klimaanlage hat Geräusche gemacht (haben wir gemeldet, aber konnte nicht repariert werden). Wir waren 2 Wochen da. Zimmer ringhörig. Personal bekommt 5 Sterne, freundlich und hilfsbereit. Nicht empfehlenswert als Familie.
Stayed 15 nights in Jul 2026
Verified review

8/10 Good

karine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon séjour, malgré un accueil désagréable. Pour voir les poissons et les coraux, il faut aller à l'embarcadère ou carrément faire une excursion snorkling.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Joachim

Liked: Cleanliness, staff & service, room comfort
Bra hotell med alla bekvämligheter och säbra service
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Færre retter end de store hoteller men maden var mere velsmagende. Meget roligt hotel med flotte grønne omgivelser. Værelserne er meget store og alt er rent med god service. Personalet er meget venligt og service minded. Gode udendørsområder. Adgang til gode tennisbaner og en god tennis træner med rimelige priser. .
Stayed 7 nights in Dec 2025
Verified review

8/10 Good

A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal von den Reinigungskräften bis hin zu den Gärtnern, den Köchen und den Kellnern alle sehr freundlich, zuvorkommend und hilfsbereit
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Martin Lykke

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastisk pool, og super service ved poolen. Værelserne er meget normale men på ingen måde negativt. Strandområdet er lidt arealmæssige lidt presset, til gengæld er strand fin og der er mindre end 50 meter til snorkling med koraller. Kan bestemt anbefale Ala carte restaurant, men ikke de øvrige
Stayed 7 nights in Oct 2025
Verified review

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
E’ una struttura davvero molto bella, enorme e ha tutto ciò di cui una persona in vacanza dovrebbe avere. Io ci ritornerei molto volentieri
Stayed 10 nights in Aug 2025
Verified review

10/10 Excellent

Per

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mycket trevlig personal och Wfi på hela området. Bra mat och väldigt säkert område
Stayed 9 nights in Feb 2025
Verified review

8/10 Good

Michel

Liked: Cleanliness, staff & service, amenities
Schönes Resort, toller Strand
Stayed 5 nights in Oct 2024
Verified review

10/10 Excellent

Yasmina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super a conseiller
Stayed 13 nights in Jul 2024
Verified review

8/10 Good

Louisa Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten eine sehr entspannte Zeit. Das Hotel bietet einen guten Service in allen Bereichen. Wir wurden jeden Tag nach der Zimmerreinigung mit einer schönen Figur aus Handtüchern von Mohamed überrascht. Die Poolanlage ist sehr schön und ruhig. Das Zimmer war sehr groß, wir hatten genügend Platz und einen schönen Ausblick auf Palmen und den Pool. Das Einzige was uns gestört hat, ist dass das Kartenschloss an der Zimmertüre nicht immer funktioniert hat und die Cocktails in der Bar waren nicht wirklich gut und lieblos angerichtet. Ansonsten alles top. Wir würden wieder kommen!
Stayed 5 nights in Oct 2023
Verified review

8/10 Good

Marlen

Liked: Cleanliness, staff & service, property conditions & facilities
Wir waren als Familie (2 Erwachsene / 2 Kinder 3 7 Jahre) im Saraya Palms. Wer Ruhe sucht ist hier absolut richtig. Die Anlage verfügt über einen Ruhe und einen Aktiv Pool welche je ein kleines Kinderbecken haben. Das Hotel liegt ausserdem neben dem Golf Platz der Madinat Makadi, was zum Vorteil hat das neben an kein weiteres Hotel angrenzt . Die Zimmer sind recht großzügig, wir hatten eins direkt am Pool mit 2 Schlafzimmer. Die Einrichtung ist schon etwas in die Jahre gekommen aber sauber. Es gibt ein Restaurant welches nicht die Masse an Auswahl hat, dennoch Geschmacklich alles sehr gut. Personal sehr zuvorkommend und freundlich. Ich würde dieses Hotel an Paare und Gäste empfehlen die wirklich Ruhe suchen. Mit zwei Kids im Alter von unseren würde ich aber das nächste Mal ein Hotel wählen welches entweder direkt am Strand liegt oder mehr Rutschen hat. Da wir aber diesmal wirklich nur 2 Tage ausspannen wollten, war die Entscheidung fürs das Palms absolut richtig.
Stayed 2 nights in Jun 2023