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Makati Shangri-La, Manila

5.0 star property

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Photo gallery for Makati Shangri-La, Manila

Lobby
Meeting facility
3 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Ayala Street and Makati Avenue, Makati, Manila, 1200
  • Place, Ayala Center
    ‪1 min walk‬
  • Place, Greenbelt Shopping Mall
    ‪2 min walk‬
  • Place, Glorietta Mall
    ‪3 min walk‬
  • Airport, Manila (MNL-Ninoy Aquino Intl.)
    ‪10 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(53 reviews)
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Room, 2 Single Beds

9.4 out of 10
Exceptional
(33 reviews)
  • 42 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Suite

Deluxe Suite | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Suite

9.8 out of 10
Exceptional
(6 reviews)
  • 74 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Executive Room, 1 King Bed

10.0 out of 10
Exceptional
(7 reviews)
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon, Deluxe Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Horizon, Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon, Deluxe Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Horizon, Deluxe Room, 2 Single Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 41 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe King Room

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe King Room

  • Sleeps 3

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Twin Room

  • Sleeps 3

View all photos for Horizon Club Deluxe King Room

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Horizon Club Deluxe King Room

  • Sleeps 3

View all photos for Horizon Club Deluxe Twin Room

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Horizon Club Deluxe Twin Room

  • Sleeps 3

View all photos for Executive King Room

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Executive King Room

  • Sleeps 3

View all photos for Deluxe Suite

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Suite

  • Sleeps 3

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About this property

Makati Shangri-La, Manila

Luxury hotel with 3 restaurants and full-service spa
Along with 3 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site.
Makati Shangri-La, Manila offers 696 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Each accommodation is individually furnished. A pillow menu is available. 55-inch LED televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.
The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. The spa is equipped with a sauna. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Makati Shangri-La, Manila. During your stay, you're just a quick walk from Greenbelt Shopping Mall. You'll find features such as free WiFi in public areas and free valet parking, plus 3 restaurants.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free valet parking and self-parking
  • Enjoy Chinese cuisine while dining at Shang Palace
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to body treatments, massages or facials at the spa
  • Services include a lifeguard on-site, a concierge and a porter
  • On-site recreation includes a gym
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Just a 4-minute walk from Greenbelt Shopping Mall and a 5-minute drive from Bonifacio High Street
  • Airport shuttle service available for a fee
Makati Shangri-La, Manila offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

12 meeting rooms and limo/town car service are available. Event space at this hotel measures 15780 square feet (1466 square metres) and includes a conference centre. A children's pool, multilingual staff, and gift shops/newsstands are also featured at the luxury Makati Shangri-La, Manila. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Makati hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:30 AM.
Shang Palace – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Sage Grill – This restaurant serves lunch and dinner. Open selected days.
Circles Event Cafe – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Lobby Lounge – Overlooking the garden, this restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Open 24 hours. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Free secured, covered self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: PHP 1,800 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Circles Event Cafe
  • Lobby Lounge
  • Sage Grill
  • Shang Palace

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Conference centre (15,780 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Hospital bed
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 26 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Makati Shangri-La, Manila

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PHP 2206.80 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PHP 1800 per person
  • Airport shuttle fee: PHP 3900 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PHP 2206.80 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Makati Shangri-La, Manila offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Manila Makati
Makati Manila Hotel
Makati Shangri-la Hotel Manila
Makati Shangri-la Manila
Manila Makati Shangri-la
Manila Makati Shangri-la Hotel
Manila Shangri-la Makati
Shangri-la Hotel Manila
Shangri-la Makati Hotel
Shangri-la Manila
Makati Shangri La Hotel
Makati Shangri-La Manila Hotel Makati
Makati Shangri-La Manila Metro Manila
Shangri La Makati
Shangri La Manila Makati
Shangrila Makati
Makati Shangri La, Manila
Makati Shangri la Hotel Manila
Makati Shangri-La, Manila Hotel
Makati Shangri-La, Manila Makati
Makati Shangri-La, Manila Hotel Makati

Makati Shangri-La, Manila Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 745 out of 1014 reviews
Rating 8 - Good. 172 out of 1014 reviews
Rating 6 - Okay. 50 out of 1014 reviews
Rating 4 - Poor. 26 out of 1014 reviews
Rating 2 - Terrible. 21 out of 1014 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Bridgette, Fremont

Stayed 2 nights in Oct 2025

10/10 Excellent

Paul Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
As always it’s all about staff friendliness and training. The Shang staff always excels.
Stayed 3 nights in Oct 2025

10/10 Excellent

MIN SING

Stayed 1 night in Oct 2025

4/10 Poor

Dennis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful Grand Entrance Close to shopping. Very Selective who receives Hospitality Horrible Customer Service.
Stayed 1 night in Oct 2025

10/10 Excellent

Xao, Spring Valley

Stayed 3 nights in Jul 2025

10/10 Excellent

Juan Pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is great
Stayed 1 night in Sep 2025

8/10 Good

Benjamin

Stayed 2 nights in Sep 2025

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

8/10 Good

Ben

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I've stayed at this hitel every time I've visited the Philippines. This is the first I wasn't completely satisfied. This visit the TV never worked properly, the sink didn't drain right and the elevators were really slow. I love this property so this was disappointing because I've always rated it 5 star +.
Stayed 1 night in Sep 2025

10/10 Excellent

Ramin, Dallas

Stayed 4 nights in Sep 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff everywhere!
Stayed 1 night in Sep 2025

10/10 Excellent

Ramin, Dallas

Stayed 5 nights in Sep 2025

10/10 Excellent

Alan, Pensacola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smile Masters 😊 Every member of staff greets you with a warm smile and a nod The staff are the best Great central Makati location, so convenient Beaucoup security Will return
Stayed 3 nights in Sep 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, can hear other rooms but nonetheless its was a good stay
Stayed 3 nights in Jul 2025

10/10 Excellent

Jan

Stayed 2 nights in Sep 2025

10/10 Excellent

James Romanillos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL THE STAFF ARE Courteous and nice.
Stayed 5 nights in Sep 2025

10/10 Excellent

Maria Elizabeth

Liked: Staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Alan, Ozone Park

Travelled with family and small children
Liked: Cleanliness, amenities
We’ve been staying at the Makati Shang-La while in Makati because of its convenient location. This time, the staff provided us with all our requests with utmost friendly professional service.
Stayed 4 nights in Aug 2025

10/10 Excellent

christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
accommodating employees
Clean pool
Stayed 2 nights in Sep 2025

10/10 Excellent

Henny

Stayed 11 nights in Aug 2025

10/10 Excellent

George

Liked: Amenities, property conditions & facilities
Very convenient and affordable, friendly staff
Stayed 1 night in Aug 2025

10/10 Excellent

Konstantin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ShangriLa at its best
Stayed 1 night in May 2025

8/10 Good

Deren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited dining options near the property.
Stayed 2 nights in Aug 2025

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