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Heritage Inn

2.0 star property

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Photo gallery for Heritage Inn

Exterior
Standard Room, 2 Double Beds | Desk, free WiFi
Property entrance

Reviews

4.6 out of 10

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Parking included

Explore the area

Map
1024 Winchester Avenue, Martinsburg, WV, 25401
  • Martinsburg Mall
    ‪9 min walk‬
  • Belle Boyd House
    ‪4 min drive‬
  • For the Kids, By George Children's Museum
    ‪4 min drive‬
  • Martinsburg, WV (MRB-Eastern West Virginia Regional)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Desk, free WiFi

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

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About this property

Heritage Inn

Motel in Martinsburg with free parking
Along with a 24-hour front desk, this motel has free self-parking and free Wi-Fi in public areas.
Heritage Inn offers 19 accommodations with free toiletries. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit.

This Martinsburg motel provides complimentary wireless Internet access. Televisions come with premium satellite channels. Housekeeping is provided on a daily basis.

During your stay at Heritage Inn, you'll be within walking distance of Wurzburg Dog Park. You'll find features such as free WiFi in public areas and free self-parking.
  • Free WiFi
  • Free self-parking
  • Just a 1-minute drive from Wurzburg Dog Park and a few minutes from Wonderment Puppet Theater
  • Pets welcome for a fee (restrictions apply)
WiFi is free in public spaces. Self parking is free.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk

Policies

Check-in

Check-in time starts at noon
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 5 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 5 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Heritage Inn Martinsburg
Heritage Martinsburg

Heritage Inn Reviews

Reviews

4.6
Rating 10 - Excellent. 3 out of 25 reviews
Rating 8 - Good. 4 out of 25 reviews
Rating 6 - Okay. 3 out of 25 reviews
Rating 4 - Poor. 1 out of 25 reviews
Rating 2 - Terrible. 14 out of 25 reviews

5.2/10

Cleanliness

5.6/10

Staff & service

6.0/10

Amenities

4.6/10

Property conditions & facilities

Reviews

8/10 Good

Taofic

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I like that it was close to everything I needed within walking distance. Also, the no smoking 20 feet from the door.
Stayed 1 night in May 2019

8/10 Good

alan

Liked: Cleanliness, staff & service

This hotel is nice, very quiet,nice beds

Friendly service, nice room.
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2019

6/10 Okay

DIANE

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

so so

Linens were clean and heater worked, but the building is in poor shape. All we were there for was to sleep, and we did that.
Stayed 1 night in Dec 2018

6/10 Okay

Jean

Liked: Cleanliness
It was ok. It was not expensive, so you get what you pay for, but it was clean so we appreciate that. It was nice that we could park a few feet from our room so it didn't take much to bring our luggage in. There was no microwave but I noticed they did have one in the office, but only when we were leaving the next morning. We just needed a room to stay to stay over night so we wouldn't have to drive late at night, so it worked for us.
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

They gave our room away. No phone number to call and explain why we were late. Weather conditions were awful
Stayed 1 night in Nov 2018

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Ashley, Waynesboro

Was Only staying to sleep for a few hrs so it is was it is. So wasn’t even gonna be in room besides sleeping. The shower has no pressure an water didn’t stay warm.
Stayed 1 night in Jul 2018

2/10 Terrible

Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Next time I'll sleep in my truck...

Turn the bed down and it had body hair all in the bedding. The bed was extremely dirty as well as the shower. Went to use the towel and it smelled of old damp feet. I checked out a day early and requested a refund and was denied. I left anyway, I would have rather slept in my truck.
Stayed 3 nights in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Did not check in...

Room was not fit for a Dog...rooms are desperate in need of remolding not just the rooms but the Hotel itself
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consider the price. For that, the quality of the stay is excellent. My room was very clean (bathroom, floors, linens), the bed was comfortable, the lighting was better than a lot of hotels and the wifi was fast. As a business traveller, its location was convenient, and I felt perfectly safe for my entire stay.
Stayed 1 night in May 2018

8/10 Good

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No complaints, I had a very nice room clean and qu

Even though I read bad reviews about this place I stayed there because of location 10 minutes from my job
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Good y is this 123447664((5544(()55??((??)5(??grvv
Stayed 1 night in Mar 2018

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and great front desk staff.
Stayed 1 night in Dec 2017

2/10 Terrible

tammy, wv

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
holes in the walls. no hot water, booked room for 4 people had two towels asked for more didn't receive, the carpet was sticky, outlets missing covers, beds were split open, gap in the door that let bugs in, said there would be a microwave there wasn't one.
Stayed 4 nights in Sep 2017

2/10 Terrible

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty hair and dirt in bathtub floor wasn't vacuumed carpet is so sticky that your shoes stick to carpet very NASTY!!
Stayed 2 nights in Aug 2017

2/10 Terrible

renee

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

No phones in room, no ice machine (they give you a sandwich bag of ice when you check in if you ask for it--yes thats right, a SANDWICH bag). After 10:30 P.M. management does not open office door for any reason (there is a sign that lets you know). Bad part of town, locals informed us that this is known as the "Hooker Hotel".

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is horrible no hot water the heat did not work and it was 34 degrees out side we had to leave and check in to another hotel I would not recommend this place to anyone

4/10 Poor

Elizabeth, US

Disliked: Cleanliness, property conditions & facilities, room comfort

Dirty, loud, smelled of stale cigarettes

The doors are thin so you can hear everything happening outside. Like the angry dude who wanted to get into the room next door, banging and yelling for the guy inside to let him in at 4 am. Or the big tucks roaring by all night long. If that doesn't keep you up, maybe the noise of your neighbors will. The walls are super thin, so you can hear everything happening in the rooms around you (our neighbor's cell phone ringing at 5 am woke me up). The curtains hang away from the wall so light seeps in from the outside lamp over the windows. The carpet made my feet black. The bathroom tiles made my shoes sticky. Surfaces were questionable. The sheets seemed clean, but there were cigarette burns all over the synthetic blanket. Our non-smoking room smelled strongly of stale cigarettes. Bit of a language barrier with the owners - I spoke to a man with poor English about needing an 11pm check in, and then got a call during dinner the day of check in asking if I was coming. At least they did hold the room for me (since I'd already paid and all), but I didn't really sleep.

2/10 Terrible

anonymous , va

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smelly, disgusting, ghetto

We pulled into parking lot to first see a dumpster diver, the hotel attendant was hard to understand and couldn't even give us directions to the casino, the room was musty, extremely dusty, carpet filthy, my feet were black from walking on it, we ran out of toilet paper with no extra roll in the room, the extended stay residents were loud and obnoxious and had people knocking on their door all hours of the night, lots of cop cars patrolling area so it must be a bad part of town. Definitely will not be returning!

2/10 Terrible

Ricardo, Kenosha WI

Disliked: Cleanliness, property conditions & facilities, room comfort

You get what you pay for.

Had to get the manager to unlock the door every time I left-key card didn't work. Lock wasn't fixed until the last day of stay. Holes in bedcovers. Dirty walls, door, floor. Had a mouse get on the desk where it got into some crackers. Had to make sure food wasn't left out. Saw the mouse two days. Loud tenants in other rooms cussing all hours of the night.

2/10 Terrible

Donna, Aberdeen Md

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was horrible. Got there the first night and the man had to let us on the room as the door lock was broke....The ice machine was broke and the room was filthy... Holes in the walls, curtains, and linens. The beds were worn down. Moved to another room and was pretty much in the same condition. The outlets were so loose we were afraid to use them.