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SureStay Plus Hotel by Best Western Berkeley Springs

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Berkeley Springs

Suite, 2 Queen Beds, Non Smoking, Microwave | Desk, iron/ironing board, cots/infant beds, rollaway beds
Exterior
Lobby
Reception
Breakfast, lunch, dinner served; American cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
1776 Valley Rd, Berkeley Springs, WV, 25411
  • Frog Valley Artisans, LTD
    ‪2 min drive‬
  • Berkeley Springs State Park
    ‪4 min drive‬
  • Coolfont Spa and Wellness Center
    ‪5 min drive‬
  • Hagerstown, MD (HGR-Hagerstown Regional)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Desk, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

9.2 out of 10
Wonderful
(57 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, iron/ironing board, cots/infant beds, rollaway beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Free toiletries, hair dryer, bathrobes, towels

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Microwave

Suite, 2 Queen Beds, Non Smoking, Microwave | Desk, iron/ironing board, cots/infant beds, rollaway beds

Suite, 2 Queen Beds, Non Smoking, Microwave

9.4 out of 10
Exceptional
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Desk, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchen (with Sofabed)

Free toiletries, hair dryer, bathrobes, towels

Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchen (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave | Desk, iron/ironing board, cots/infant beds, rollaway beds

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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About this property

SureStay Plus Hotel by Best Western Berkeley Springs

Hotel in Berkeley Springs with free breakfast and seasonal outdoor pool
Along with a restaurant, this smoke-free hotel has a seasonal outdoor pool and a business centre. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include conference space, a 24-hour front desk and a computer station.
SureStay Plus Hotel by Best Western Berkeley Springs offers 57 air-conditioned accommodations with coffee/tea makers and complimentary bathrobes. Flat-screen televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Berkeley Springs hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.
The free breakfast at SureStay Plus Hotel by Best Western Berkeley Springs gets high marks from our customers. During your stay, you'll be within walking distance of Artists of Merrywoods. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy American cuisine while dining at Angus & Ale
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a business centre and conference space
  • Guests have great things to say about the breakfast and the helpful staff
  • 12 minutes on foot from Artists of Merrywoods and a 2-minute drive from Colonial Springs Spa
There's a restaurant on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. The business-friendly SureStay Plus Hotel by Best Western Berkeley Springs also features a seasonal outdoor pool and complimentary newspapers in the lobby. Self parking is free.

This Berkeley Springs hotel is smoke free.

Guests are served a free full breakfast daily.
Angus & Ale – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free full breakfast available daily
  • A restaurant

Restaurants on site

  • Angus & Ale

Things to do

  • Seasonal outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 8:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are available for USD 5.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 5.0 per stay
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Berkeley Springs BEST WESTERN
Berkeley Springs Inn
BEST WESTERN Berkeley Springs
SureStay Plus Hotel by Best Western Berkeley Springs Hotel

SureStay Plus Hotel by Best Western Berkeley Springs Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 424 out of 882 reviews
Rating 8 - Good. 285 out of 882 reviews
Rating 6 - Okay. 109 out of 882 reviews
Rating 4 - Poor. 41 out of 882 reviews
Rating 2 - Terrible. 23 out of 882 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Stayed 1 night in May 2025

10/10 Excellent

GARY

Stayed 1 night in May 2025

10/10 Excellent

Ruben

Stayed 1 night in May 2025

10/10 Excellent

Jose, Palmetto Bay

Liked: Cleanliness
Very Great
Stayed 1 night in Apr 2025

8/10 Good

Jean

Business traveller
Liked: Property conditions & facilities
Hotel was very clean. Check in person not very pleasant. Check out person very nice.. Walls are a little thin but otherwise a very nice hotel.
Stayed 1 night in May 2025

8/10 Good

Thomas

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Toilet was not clean at check in. Other than that, room was nice. AC worked well.
Stayed 3 nights in May 2025

6/10 Okay

Deborah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice and clean, but breakfast was the same both mornings. The fresh fruit was just oranges- could have used a banana or apple. Boring choices. Also, we were on the first floor and the people above us were very noisy. It’s really the only hotel in Berkeley Springs unless you want to go to the spa one.
Stayed 2 nights in May 2025

10/10 Excellent

Diane

Stayed 1 night in May 2025

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

CHALK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast is excellent! The rooms are clean and comfortable
Stayed 1 night in Apr 2025

10/10 Excellent

kurt

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Room was VERY clean and comfortable. Also very quiet. Dolores at the front desk was pleasant, friendly, and efficient. Restaurant right next to the hotel was great. Service was amazing and the food delicious. Can’t say enough about our stay. Highly recommend!
Stayed 1 night in May 2025

8/10 Good

Edwin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, room comfort

Okay but dated

The hotel was very clean but also very dated and in need of upgrades. Low toilets, dated furnishings, and basic televisions. So for one night it was okay but I would not use for an extended stay. Unfortunately it is the only hotel in the area!
Stayed 1 night in May 2025

6/10 Okay

Susan

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was clean and good for an overnight stay. Be aware there is no elevator in the hotel so take that into consideration when planning your stay. We arrived late in the evening and were met with what seemed to be annoyance & a judgmental demeanor. by the person at the desk. After traveling for many hours the last thing we needed was an unnecessary and unexpected attitude.
Stayed 1 night in May 2025

8/10 Good

Daryl

Stayed 2 nights in Apr 2025

8/10 Good

ERIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a tiny rural area the location was great. Not walkable to the cuter old downtown but close, ans restaurant on the property was good and a well priced. Grocery a minute drive.. a few other dining options within minutes. Service was very friendly and helpful. Room was not new but in good shape and clean. Bed comfortable and lots of pillow choices. Breakfast was better than average (US) hotel inclusive, with eggs, sausages, biscuits and waffles.. only negatives for me was chatty guests nextdoor up to the wee hours - but that could happen anywhere.. if I could have made the air unit run constantly it would have solved it. No movie channel options on tv either.. typical cable package only. But overall recommend !!
Stayed 1 night in Apr 2025

10/10 Excellent

Filomena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. The lady at the desk was very friendly and efficient. Breakfast was good.The only thing is the walls are very thin. You could hear talking from the other rooms and everything going on in the hallway. They were running the vacuum cleaner at 8 o’clock in the morning in the hallways. Also, the little shampoo and conditioner was impossible to use. I couldn’t even squeeze the bottles.
Stayed 1 night in Apr 2025

10/10 Excellent

Michele, Hedgesville

Stayed 1 night in Apr 2025

10/10 Excellent

qinyu

Liked: Cleanliness, staff & service, property conditions & facilities
Room is clean and spacious. Staff are friendly. Convenient location.
Stayed 1 night in Apr 2025

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised that this hotel featured a free, full breakfast (not just a continental one.) They had biscuits, sausage, eggs, waffles, etc. This was super nice and my eleven year old daughter loved all the food.
Stayed 2 nights in Apr 2025

8/10 Good

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was good, just some noisy neighbors.
Stayed 1 night in Apr 2025

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility and very pleasant employees. Rooms are a little, very little dated BUT very clean.
Stayed 2 nights in Apr 2025

10/10 Excellent

Karen

Stayed 1 night in Apr 2025