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Swissôtel Al Maqam Makkah

5.0 star property

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Photo gallery for Swissôtel Al Maqam Makkah

Room service – dining
55-inch Smart TV with satellite channels, TV
Miscellaneous
Restaurant
Free toiletries, hair dryer, towels, soap

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Laundry room

Explore the area

View in a map
King Abdul Aziz Endowment Tower F, Ibrahim Al Khaleel St 21955, Makkah, 21955
  • Place, Great Mosque of Makkah
    ‪3 min walk‬
  • Place, The Clock Towers
    ‪3 min walk‬
  • Place, Kaaba
    ‪6 min walk‬

Room options

View all photos for Classic Twin Room, 2 Single Beds

Premium bedding, memory-foam beds, in-room safe, desk

Classic Twin Room, 2 Single Beds

8.0 out of 10
Very good
(17 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Twin Room, 2 Single Beds, City View

Premium bedding, memory-foam beds, in-room safe, desk

Classic Twin Room, 2 Single Beds, City View

  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Twin Room, 2 Single Beds (Partial Kaaba View)

Premium bedding, memory-foam beds, in-room safe, desk

Classic Twin Room, 2 Single Beds (Partial Kaaba View)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Family Suite, 1 King Bed

City view

Family Suite, 1 King Bed

  • 94 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, City View

Premium bedding, memory-foam beds, in-room safe, desk

Junior Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, memory-foam beds, in-room safe, desk

Junior Suite, 1 King Bed

  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Kaaba View

Premium bedding, memory-foam beds, in-room safe, desk

Junior Suite Kaaba View

10.0 out of 10
Exceptional
(1 review)
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 2 Bedrooms (Haram)

Premium bedding, memory-foam beds, in-room safe, desk

Executive Suite, 2 Bedrooms (Haram)

  • 166 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds (Haram View)

Premium bedding, memory-foam beds, in-room safe, desk

Classic Room, 2 Single Beds (Haram View)

8.0 out of 10
Very good
(11 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Triple Room, 3 Single Beds (Haram View)

Premium bedding, memory-foam beds, in-room safe, desk

Classic Triple Room, 3 Single Beds (Haram View)

10.0 out of 10
Exceptional
(4 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 3 Single Beds

View all photos for Family Suite, 1 Double Bed

City view

Family Suite, 1 Double Bed

  • 94 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed

Premium bedding, memory-foam beds, in-room safe, desk

Junior Suite, 1 Double Bed with Sofa bed

  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite Partial Kaaba View

Premium bedding, memory-foam beds, in-room safe, desk

Junior Suite Partial Kaaba View

  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Triple Room, 3 Single Beds (Kaaba View)

Premium bedding, memory-foam beds, in-room safe, desk

Premier Triple Room, 3 Single Beds (Kaaba View)

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • Sleeps 4
  • 3 Single Beds

View all photos for Premier Twin Room, 2 Single Beds (Kaaba View)

Premium bedding, memory-foam beds, in-room safe, desk

Premier Twin Room, 2 Single Beds (Kaaba View)

8.0 out of 10
Very good
(6 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed (No View)

Executive Suite, 1 King Bed (No View) | Premium bedding, memory-foam beds, in-room safe, desk

Executive Suite, 1 King Bed (No View)

  • 177 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Classic Room, 3 Single Beds (Partial Kaaba view)

Premium bedding, memory-foam beds, in-room safe, desk

Classic Room, 3 Single Beds (Partial Kaaba view)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 4
  • 3 Single Beds

View all photos for Executive Suite, 2 Bedrooms, City View

Premium bedding, memory-foam beds, in-room safe, desk

Executive Suite, 2 Bedrooms, City View

  • 166 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed

View all photos for Classic Quadruple Room, City View

Classic Quadruple Room, City View | Premium bedding, memory-foam beds, in-room safe, desk

Classic Quadruple Room, City View

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Triple Room, City View

Classic Triple Room, City View | Premium bedding, memory-foam beds, in-room safe, desk

Classic Triple Room, City View

8.8 out of 10
Excellent
(3 reviews)
  • 32 sq m
  • Sleeps 4
  • 3 Single Beds

View all photos for Classic Quadruple Room (Haram View)

Premium bedding, memory-foam beds, in-room safe, desk

Classic Quadruple Room (Haram View)

  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Quadruple Room (No View)

Premium bedding, memory-foam beds, in-room safe, desk

Classic Quadruple Room (No View)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Classic Quadruple Room (Partial Kaaba View)

Classic Quadruple Room (Partial Kaaba View) | Premium bedding, memory-foam beds, in-room safe, desk

Classic Quadruple Room (Partial Kaaba View)

  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Premium bedding, memory-foam beds, in-room safe, desk

Classic Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Premium bedding, memory-foam beds, in-room safe, desk

Classic Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

Premium bedding, memory-foam beds, in-room safe, desk

Classic Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Premium bedding, memory-foam beds, in-room safe, desk

Classic Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 Queen Bed

Premium bedding, memory-foam beds, in-room safe, desk

Premier Room, 1 Queen Bed

  • Sleeps 3
  • 1 Queen Bed

Similar properties

Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Swissôtel Makkah
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 1,004 reviews
The price is €228
includes taxes & fees
10 Feb - 11 Feb
Swissôtel Makkah

About this property

Swissôtel Al Maqam Makkah

Luxury hotel with 24-hour front desk and coffee shop/cafe
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Other amenities include 24-hour room service, concierge services and dry cleaning. Housekeeping is available on request.
Swissôtel Al Maqam Makkah offers 1624 shared accommodations, which are air-conditioned, accessible via exterior corridors and feature a safe and coffee/tea makers. Memory foam beds feature premium bedding. 55-inch Smart televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

This Makkah hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us they can't get enough of Swissôtel Al Maqam Makkah's great location. During your stay, you're just a quick walk from Great Mosque of Makkah. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Steps from The Clock Towers and 5 minutes on foot from Great Mosque of Makkah
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A library, multilingual staff, and gift shops/newsstands are also featured at the luxury Swissôtel Al Maqam Makkah. The hotel can provide concierge services and wedding services.

This 5-star Makkah hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
Swissôtel Al Maqam Makkah has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: SAR 370 for adults and SAR 185 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Library
  • Shopping centre
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 47 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Day bed
  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Shared accommodation
  • Water-efficient showers

Policies

Check-in

Check-in start time: 6:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before 2:00 PM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
During Ramadan, the restaurant serves sahur (pre-dawn meal) and iftar (evening meal) according to local custom.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Swissôtel Al Maqam Makkah

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SAR 500.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SAR 370 for adults and from SAR 185 for children
  • Rollaway bed fee: SAR 500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 10007391
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Couples who want to share a room are obligated to provide proof of marriage.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Swissôtel Al Maqam Makkah.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Swissotel Al Maqam Makkah Hotel Mecca
Swissotel Al Maqam Makkah Hotel
Swissotel Al Maqam Makkah Mecca
Swissotel Al Maqam Makkah
Swissotel Al Maqam Makkah
Swissôtel Al Maqam Makkah Hotel
Swissôtel Al Maqam Makkah Makkah
Swissôtel Al Maqam Makkah Hotel Makkah

Swissôtel Al Maqam Makkah Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 608 out of 1001 reviews
Rating 8 - Good. 217 out of 1001 reviews
Rating 6 - Okay. 82 out of 1001 reviews
Rating 4 - Poor. 32 out of 1001 reviews
Rating 2 - Terrible. 62 out of 1001 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Samina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for Umrah, the location is unbeatable, and the lifts are fast, which makes everything so convenient. The breakfast was decent, and the staff were incredibly friendly and attentive. They provided me with gluten-free bread and cakes every morning, which was such a thoughtful gesture. They even surprised me with a gluten-free cake sent to my room! It’s the little things like this that truly make a difference. All be back 🙃
Stayed 7 nights in Sep 2025

2/10 Terrible

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a terrible experience checking in. With a booking of 2 rooms, upon check in only 1 room was available and second room was cancelled for no valid reason. We were in the lobby for over 7 hours with exhaustion and tired kids. Thank you to hotels.com which were very helpful but the hotel was not accepting to receive their calls so we felt lost. At the end we had to book a new second room with higher price because original room type was not available.
Stayed 3 nights in Oct 2025

10/10 Excellent

Zinet

Liked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

MOHAMMEDSAHAD

Stayed 2 nights in Oct 2025

2/10 Terrible

Asif

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible service on hotels.com and the hotel

Don’t book hotels.com didn’t help and hotel didn’t help wrong date was booked as a mistake of the hotels.coms part I’m in dispute and will claim indemnity for this do not book this hotel as they’re not helpful and not through hotels.com I’ve always been a loyal customer I was let down badly, when I did all I could in my power contacted them straight after booking upon realising wrong date was booked as an error on hotels.com part was for the date I was flying out. I got in contact straight away
Stayed 1 night in Oct 2025

10/10 Excellent

Nassar

Clean rooms fab food excellent location and friendly staff will be back again.varied breakfast and fab evening meal.. highly recommended.
Stayed 4 nights in Oct 2025

10/10 Excellent

Mohammed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent umrah trip
Stayed 4 nights in Oct 2025

10/10 Excellent

monica

Stayed 4 nights in Oct 2025

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice nice Good hotel
Stayed 4 nights in Sep 2025

6/10 Okay

Hassan

Stayed 4 nights in Oct 2025

10/10 Excellent

Ali

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Oct 2025

10/10 Excellent

Zakaria

Stayed 5 nights in Sep 2025

8/10 Good

Hamida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is excellent. Only problem is the disruption from the hotel staff for non existent reasons. Mid afternoon, i take a 45 min nap to be able to do asr prayers in the mosque. A staff barges into my room carrying a portable ac, this is a guise for workers accessing your room, possibly go through your staff if you are not in. And then again in the middle of the night my 3 hours of planned sleep again got disrupted by hose keeping at my door but luckily ihad locked it fully plus a call from reception saying something about my checkin like it could not wait till morning. The hotel must realise we choose them coz of the vicinity to the Kaaba and ability to take these power naps without interruption so can achieve our Ibaadah goals
Stayed 1 night in Sep 2025

10/10 Excellent

Mohanad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in … and service staff were very helpful and friendly.
Stayed 10 nights in Sep 2025

10/10 Excellent

Mohamed

Stayed 3 nights in Sep 2025

10/10 Excellent

Rameez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to Haram and I would recommend this hotel to anyone
Stayed 4 nights in Sep 2025

2/10 Terrible

Mohamedfaroek, Brampton

Travelled with partner
Disliked: Staff & service, amenities
Poor service by the maintenance staff. Each night was a problem, A/C was too cold, then too hot, then too much noise from the room next door with many children and cleaners cleaning at 3am etc.....no one come to help or solve the problem for hours. terrible experience!
Stayed 4 nights in Sep 2025

8/10 Good

Mohamed Amjad Khan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the centre of everything. It’s my 2nd time for a 4night stay to perform umrah with my family and aged parents. Convenient location and within 250yards to walking station only downside are the clock tower lifts.!
Stayed 3 nights in Sep 2025

8/10 Good

Asma

Stayed 5 nights in Sep 2025

10/10 Excellent

NURFADZLIA

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!
Stayed 6 nights in Sep 2025

10/10 Excellent

Jawad, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel
Stayed 3 nights in Sep 2025

10/10 Excellent

Anam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second visit to Macca at the same hotel. I liked it at the first time and decided to come back again
Stayed 1 night in Sep 2025

10/10 Excellent

Qaisra

Liked: Amenities, property conditions & facilities
Staff
Stayed 4 nights in Sep 2025

8/10 Good

Mostafa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast and wakable from mashjidul Haram
Stayed 5 nights in Sep 2025

10/10 Excellent

Shaban

Stayed 7 nights in Sep 2025

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