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Swissôtel Al Maqam Makkah

5.0 star property

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Photo gallery for Swissôtel Al Maqam Makkah

Interior
Restaurant
55-inch Smart TV with satellite channels, TV
Bar (on property)
2 bedrooms, premium bedding, memory-foam beds, in-room safe

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Free WiFi
  • 24/7 front desk
  • Air conditioning
  • Housekeeping

Explore the area

View in a map
King Abdul Aziz Endowment Tower F, Ibrahim Al Khaleel St 21955, Makkah, 21955
  • Place, Great Mosque of Makkah
    ‪3 min walk‬
  • Place, The Clock Towers
    ‪3 min walk‬
  • Place, Kaaba
    ‪6 min walk‬

Room options

View all photos for Classic Twin Room, 2 Single Beds

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Twin Room, 2 Single Beds

7.8 out of 10
Good
(16 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Twin Room, 2 Single Beds, City View

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Twin Room, 2 Single Beds, City View

  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Twin Room, 2 Single Beds (Partial Kaaba View)

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Twin Room, 2 Single Beds (Partial Kaaba View)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Family Suite, 1 King Bed

City view

Family Suite, 1 King Bed

  • 94 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, City View

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Junior Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Junior Suite, 1 King Bed

  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Kaaba View

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Junior Suite Kaaba View

10.0 out of 10
Exceptional
(1 review)
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 2 Bedrooms (Haram)

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Executive Suite, 2 Bedrooms (Haram)

  • 166 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds (Haram View)

Classic Room, 2 Single Beds (Haram View) | Miscellaneous

Classic Room, 2 Single Beds (Haram View)

8.0 out of 10
Very good
(11 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Triple Room, 3 Single Beds (Haram View)

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Triple Room, 3 Single Beds (Haram View)

10.0 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 3 Single Beds

View all photos for Family Suite, 1 Double Bed

City view

Family Suite, 1 Double Bed

  • 94 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Junior Suite, 1 Double Bed with Sofa bed

  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite Partial Kaaba View

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Junior Suite Partial Kaaba View

  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Triple Room, 3 Single Beds (Kaaba View)

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Premier Triple Room, 3 Single Beds (Kaaba View)

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • Sleeps 4
  • 3 Single Beds

View all photos for Premier Twin Room, 2 Single Beds (Kaaba View)

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Premier Twin Room, 2 Single Beds (Kaaba View)

8.0 out of 10
Very good
(6 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed (No View)

Executive Suite, 1 King Bed (No View) | 2 bedrooms, premium bedding, memory-foam beds, in-room safe

Executive Suite, 1 King Bed (No View)

  • 177 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Classic Room, 3 Single Beds (Partial Kaaba view)

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Room, 3 Single Beds (Partial Kaaba view)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 4
  • 3 Single Beds

View all photos for Executive Suite, 2 Bedrooms, City View

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Executive Suite, 2 Bedrooms, City View

  • 166 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed

View all photos for Classic Quadruple Room, City View

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Quadruple Room, City View

  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Triple Room, City View

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Triple Room, City View

  • 32 sq m
  • Sleeps 4
  • 3 Single Beds

View all photos for Classic Quadruple Room (Haram View)

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Quadruple Room (Haram View)

  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Quadruple Room (No View)

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Quadruple Room (No View)

  • 32 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Classic Quadruple Room (Partial Kaaba View)

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Quadruple Room (Partial Kaaba View)

  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 Queen Bed

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Premier Room, 1 Queen Bed

  • Sleeps 3
  • 1 Queen Bed

Similar properties

Buffet
Swissôtel Makkah
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 1,019 reviews
The price is €247
includes taxes & fees
1 Nov - 2 Nov
Swissôtel Makkah

About this property

Swissôtel Al Maqam Makkah

Luxury hotel with 24-hour front desk and coffee shop/cafe
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Other amenities include 24-hour room service, concierge services and dry cleaning. Housekeeping is available on request.
Swissôtel Al Maqam Makkah offers 1624 shared accommodations, which are air-conditioned, accessible via exterior corridors and feature a safe and coffee/tea makers. Memory foam beds feature premium bedding. 55-inch Smart televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

This Makkah hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us they can't get enough of Swissôtel Al Maqam Makkah's great location. During your stay, you're just a quick walk from Great Mosque of Makkah. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Steps from The Clock Towers and 3 minutes on foot from Great Mosque of Makkah
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A library, multilingual staff, and gift shops/newsstands are also featured at the luxury Swissôtel Al Maqam Makkah. The hotel can provide concierge services and wedding services.

This 5-star Makkah hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
Swissôtel Al Maqam Makkah has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: SAR 370 for adults and SAR 185 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Library
  • Shopping centre
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 47 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Day bed
  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Shared accommodation
  • Water-efficient showers

Policies

Check-in

Check-in start time: 6:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before 2:00 PM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
During Ramadan, the restaurant serves sahur (pre-dawn meal) and iftar (evening meal) according to local custom.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Swissôtel Al Maqam Makkah

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SAR 500.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SAR 370 for adults and from SAR 185 for children
  • Rollaway bed fee: SAR 500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 10007391
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Couples who want to share a room are obligated to provide proof of marriage.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Swissôtel Al Maqam Makkah.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Swissotel Al Maqam Makkah Hotel Mecca
Swissotel Al Maqam Makkah Hotel
Swissotel Al Maqam Makkah Mecca
Swissotel Al Maqam Makkah
Swissotel Al Maqam Makkah
Swissôtel Al Maqam Makkah Hotel
Swissôtel Al Maqam Makkah Makkah
Swissôtel Al Maqam Makkah Hotel Makkah

Reviews

Swissôtel Al Maqam Makkah Reviews

8.6

Excellent

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 531 out of 886 reviews
Rating 8 - Good. 200 out of 886 reviews
Rating 6 - Okay. 68 out of 886 reviews
Rating 4 - Poor. 27 out of 886 reviews
Rating 2 - Terrible. 60 out of 886 reviews

Reviews

10/10 Excellent

Zohaak

Stayed 4 nights in Jul 2025

10/10 Excellent

Yahya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing experience! The location is perfect—just s

Amazing experience! The location is perfect—just steps from the Haram with a stunning view. The rooms are clean and comfortable, and the service is excellent. Highly recommended for anyone visiting Makkah!
Stayed 2 nights in Jul 2025

10/10 Excellent

Yousef

Stayed 4 nights in Jul 2025

8/10 Good

Mona

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jul 2025

6/10 Okay

Ahmad

Travelled with family
Stayed 4 nights in Jun 2025

10/10 Excellent

Muhammad, Fremont

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swisotel Maqam Al Makkah will be my choice anytime I am visiting Mecca. That view has left made its place inside my heart
Stayed 5 nights in Apr 2025

2/10 Terrible

Aissata

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Terrible !!! they took my money by booking me a wrong date for the hotel and telling me my money is not refundable I will tell anyone to don’t go there for any stay .They are high way robbery with no shame .
Stayed 7 nights in Apr 2025

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

6/10 Okay

Umair, Leeds

Liked: Staff & service
Disliked: Property conditions & facilities
Shower needs a door not a curtain
Stayed 4 nights in Apr 2025

10/10 Excellent

Waquas, Putney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2025

10/10 Excellent

Tasnova

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience staying at Swisstel Al Maqam. Only if they provide a microwave in the room that will be a great options.
Stayed 5 nights in Apr 2025

10/10 Excellent

Jubran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Falik

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Danyal, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Turned out to be an excellent choice for a 5* near the haram. A lot of the service level was generally 5* standard. Dinner was very good (half board). House cleaning and room service were excellent. The dedicated lifts to the Haram make this a fairly fast choice for getting downstairs for prayer. Breakfast was just okay and there were not very many hotel facilities. Concierge was good.
Stayed 1 night in Apr 2025

8/10 Good

Md Sazzad

Liked: Cleanliness, staff & service, room comfort

Good

It was a good experience, clean, tidy but no taxi service
Stayed 3 nights in Apr 2025

10/10 Excellent

omar, Berlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
أحسن فندق بأحسن تجربة وأحسن طاقم عمل كلهم متعاونين جدًا وناس رائعة الاستقبال - خدمة الغرف - الكونسييرج، وبالذات عبد العزيز أنت أقل من ١٠٠ متر من الحرم الشريف الأوضة نضيفة جدًا ومرتبة، وأنصح بشدة إنك تاخد أوضة فيها ڤيو على الكعبة 🕋 راحة نفسية بمعنى الكلمة Best hotel with best experience and best staff All of them are super helpful and amazing Front desk - room service - concierge service especially Abdelaziz You are less than 100 meter away from Holy Haram Rooms are super clean and tidy , highly recommended to take the Kaaba 🕋 view rooms Such a peace of mind Das ist das beste Hotel mit der besten Erfahrung und dem besten Personal. Alle sind sehr hilfsbereit und toll. Rezeption – Zimmerservice – Concierge-Service, besonders Abdelaziz. Du bist weniger als 100 Meter von der Heiligen Moschee entfernt. Die Zimmer sind sehr sauber und ordentlich. Ich empfehle sehr, ein Zimmer mit Kaaba-Blick 🕋 zu nehmen. Es ist wirklich beruhigend für die Seele.
Stayed 3 nights in Apr 2025

10/10 Excellent

Fazal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2025

10/10 Excellent

Tufail

Liked: Staff & service, property conditions & facilities
InI restroom{washroom} need for older people more easy for wodo Thanks
Stayed 6 nights in Apr 2025

10/10 Excellent

Bakri Noorrisham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Guest Relation at the Reception was very polite and helpful ... The restaurant serve variety international buffet and the staff are polite and helpful... the housekeeping staff was make up the room to tip-top & excellent condition ... If i ever come to Makkah again i will definitely book this hotel ... Barakallah Feequm
Stayed 5 nights in Apr 2025

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A comfortable stay close to Haram

My stay was comfortable. Staff is friendly. Reception is attentive. Room amenetiea needs to be improved. Daily room swrvice is recmended
Stayed 2 nights in Apr 2025

10/10 Excellent

Parvez, Pepper Pike

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 6 nights in Mar 2025

6/10 Okay

Yaseer, Bolton

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

8/10 Good

Shahrzad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All together excellent and well maintained. Very walkable to Kaaba--the main reason why we stayed. However, there was a heavy chain smoker on our floor, evident by the constant cigarette smell in the lobby and hallways. I complained to the front desk twice, but the smell persisted :( We were not informed on the RSVP that this was a smoking floor--if there is such a thing at this hotel.
Stayed 4 nights in Apr 2025

6/10 Okay

Wiwien

Liked: Cleanliness, staff & service, amenities
Bathroom very tiny shower no curtain
Stayed 3 nights in Mar 2025

10/10 Excellent

Mohamed

Stayed 4 nights in Apr 2025