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Swissôtel Makkah

5.0 star property

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Photo gallery for Swissôtel Makkah

Buffet
Coffee shop
Lobby sitting area
Premier Room, 1 King Bed (Kaaba) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk
View from property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Free WiFi
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
King Abdul Aziz Endowment, Ajyad Street, Makkah, 21955
  • Place, Great Mosque of Makkah
    ‪3 min walk‬
  • Place, Kaaba
    ‪7 min walk‬
  • Place, The Clock Towers
    ‪7 min walk‬

Room options

View all photos for Classic Room, 1 King Bed (Haram Partial View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Room, 1 King Bed (Haram Partial View)

7.0 out of 10
Good
(10 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (Kaaba)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Room, 1 King Bed (Kaaba)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (Quad bed, City)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Room (Quad bed, City)

  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Room (Quad bed, Haram Partial View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Room (Quad bed, Haram Partial View)

8.0 out of 10
Very good
(3 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Room (Quad bed, Kaaba)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Room (Quad bed, Kaaba)

9.0 out of 10
Wonderful
(4 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Room, 3 Single Beds (City)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Room, 3 Single Beds (City)

9.2 out of 10
Wonderful
(9 reviews)
  • 32 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Classic Room, 3 Single Beds (Haram Partial View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Room, 3 Single Beds (Haram Partial View)

8.0 out of 10
Very good
(6 reviews)
  • 32 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Classic Room, 3 Single Beds (Kaaba)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Room, 3 Single Beds (Kaaba)

9.8 out of 10
Exceptional
(6 reviews)
  • 32 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Classic Room, 2 Single Beds (City)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Room, 2 Single Beds (City)

8.4 out of 10
Very good
(38 reviews)
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room, 2 Single Beds (Haram Partial View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Room, 2 Single Beds (Haram Partial View)

  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room, 2 Single Beds (Kaaba)

Classic Room, 2 Single Beds (Kaaba) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Room, 2 Single Beds (Kaaba)

8.6 out of 10
Excellent
(17 reviews)
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite (City)

Living area

Junior Suite (City)

  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Haram Partial View)

Junior Suite (Haram Partial View) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Suite (Haram Partial View)

  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Kaaba)

Living area

Junior Suite (Kaaba)

  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (Kaaba)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premier Room, 1 King Bed (Kaaba)

10.0 out of 10
Exceptional
(5 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (City)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Room, 1 King Bed (City)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (Kaaba)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premier Room, 1 King Bed (Kaaba)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite (Kaaba View)

Royal Suite (Kaaba View) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Royal Suite (Kaaba View)

  • 323 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

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About this property

Swissôtel Makkah

Art Deco hotel with 24-hour front desk and restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and 24-hour room service. WiFi in public areas is free. Additionally, a business centre, a meeting room and concierge services are on-site. Housekeeping is available on request.
Swissôtel Makkah offers 1487 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. This accommodation has separate dining areas and includes day beds and dining tables. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit with a hydromassage showerhead, bathrobes, slippers and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Our customers tell us they can't get enough of Swissôtel Makkah's great location. During your stay, you're just a quick walk from Great Mosque of Makkah. Free WiFi in public areas, a restaurant and a bar are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the breakfast
  • Just a 4-minute walk from Great Mosque of Makkah and 6 minutes on foot from The Clock Towers
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room.

A computer station is on site and WiFi is free in public spaces. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Swissôtel Makkah. An airport shuttle (available 24 hours) is available for a fee.

This 5-star Makkah hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:30 AM.
Swissôtel Makkah has a restaurant on site.
Cafe Swiss – On-site restaurant. Happy hour is offered. Reservations are required. Open daily.
Al Rowad Restaurant – This fine-dining restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. A children's menu is available. Reservations are required. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: SAR 90 for adults and SAR 45 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Al Rowad Restaurant
  • Cafe Swiss

Things to do

  • Shopping centre
  • TV in common areas

Family friendly

  • Dining table
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 43 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • HDTV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Dining table
  • Free bottled water
  • Refrigerator
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 16

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Swissôtel Makkah

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SAR 241.5 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SAR 90 for adults and from SAR 45 for children
  • Airport shuttle fee: SAR 800 per vehicle (return, maximum occupancy 3)
  • Rollaway bed fee: SAR 241.5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 10007391
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Swissôtel Makkah.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Makkah Swissotel
Swissotel Makkah
Swissotel Makkah Hotel
Swissotel Makkah Hotel Mecca
Swissotel Makkah Mecca
Swissotel Makkah
Swissôtel Makkah Hotel
Swissôtel Makkah Makkah
Swissôtel Makkah Hotel Makkah

Swissôtel Makkah Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 686 out of 1000 reviews
Rating 8 - Good. 174 out of 1000 reviews
Rating 6 - Okay. 61 out of 1000 reviews
Rating 4 - Poor. 26 out of 1000 reviews
Rating 2 - Terrible. 53 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

ALI, Sabah Alsalem kuwait

Disliked: Cleanliness, staff & service, property conditions & facilities
I will not stay in swissotel Macca again 1.some reception staff are playing big boss over the customer clearly they need training on stress managment . 2. Hotel corridors are too hot , AC are off !!!! 3. The only good about the hotel the location. 4. They claim the rooms on the HARAM but its a big joke its difficult to see. 5. Service of room service snd food quality are bad with late laundry service. 6. Porters are best in this hotel but waiting for the tip look like no salaries. 7. Very noisy old hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Luxury buildings very good I like it
Stayed 5 nights in Jun 2025

10/10 Excellent

Reda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great location,
Stayed 4 nights in Jul 2025

10/10 Excellent

Mohamed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place
Stayed 2 nights in Jul 2025

10/10 Excellent

Syeda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They used to have a 24/7 room cleaning service, but now, if you call after 6 pm, no one comes to clean the room, therefore, 4 stars in that category.
Stayed 6 nights in Jul 2025

10/10 Excellent

Mohamed, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

KHALID

Stayed 3 nights in Jun 2025

10/10 Excellent

MOUNIR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Will be back
Stayed 5 nights in Jul 2025

10/10 Excellent

Mohammad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service
Stayed 6 nights in Jul 2025

10/10 Excellent

Faheqa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Abdullah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a quick 1 day trip and the hotel served us well.
Stayed 1 night in Jul 2025

10/10 Excellent

Mubashar

Liked: Cleanliness, amenities, property conditions & facilities
The room was very big service was excellent and most important the Kaaba view was amazing
Stayed 3 nights in Jun 2025

10/10 Excellent

Ikhlaq

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice good for elderly people close to the kab

Stayed 5 nights in Jul 2025

10/10 Excellent

Babatunde

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel cleanliness, linen and bed spread and proximity to Masjeed Al haram. The staff were very accommodating.
Stayed 2 nights in Jun 2025

10/10 Excellent

HAITHAM, Shreveport

Liked: Cleanliness, amenities, property conditions & facilities
I got exactly what i booked
Stayed 2 nights in Jul 2025

10/10 Excellent

Fawziah

Stayed 2 nights in Apr 2025

8/10 Good

Mohamed

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
White noise from air condition HVAC from nearby building roof was so loud. It can be heard from 24th floor all day long
Stayed 2 nights in Jul 2025

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb Makkah Hotel

Exceptional food and service in this hotel. The location is also fantastic
Stayed 6 nights in Jun 2025

8/10 Good

ASIF

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast had lot of variety, but not done correctly, Yes there are many options to eat, but I was not able to eat or taste. EIther I did not have any taste or chef was not good. Secondly, there was no coffee, No good espresso machine ( 5 star hotel?). I was provided with instant Nescafé?? I did not see any tea either. Is this property 5 star? The room was extremely small compared to other hotel we had a room with 4 beds, bathroom was small as well The hotel was very good on concierge services, they were very helpful for loading our luggage to car to Airport and very efficient .
Stayed 2 nights in Jun 2025

10/10 Excellent

asma

Stayed 1 night in Mar 2025

10/10 Excellent

ziauddin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Perfect location friendly staff and the food was amazing
Stayed 9 nights in Jun 2025

10/10 Excellent

Humza

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent. The staff were friendly and incredibly helpful with everything we needed. The rooms were clean and the cleaning staff were very good too. The best location in Makkah with direct access to the clocktower and 5 minutes from Haram walking. No long elevator rides. 10/10. This will be the hotel I choose to stay in for all future visits.
Stayed 5 nights in Jun 2025

10/10 Excellent

Afsana

Liked: Amenities
No one cleaned our room even though I put the sign with request. So we were out of clean towel and room was a little messy.
Stayed 3 nights in Jun 2025

8/10 Good

Izzah Farhanah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything is good but check-in process can be improved
Stayed 1 night in Jun 2025

10/10 Excellent

Alhasan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money. Close to Haram + friendly staff.
Stayed 2 nights in Jun 2025