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Novotel Melbourne on Collins

4.5 star property

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Photo gallery for Novotel Melbourne on Collins

Experience the sleek, modern architecture of this hotel, featuring a curved facade and large windows.
Enjoy a drink at the bar, where a variety of bottles and glasses are neatly arranged.
Relax in a serene space with a large bed, sofa, and armchair, surrounded by a beautiful abstract painting.
Relax by the pool surrounded by comfortable lounge chairs and framed artwork.
Relax in a contemporary space with high ceilings, geometric framework, and a glass facade, featuring comfortable seating areas and light-colored tiles.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar

Explore the area

Map
270 Collins Street, Melbourne, VIC, 3000
  • Collins Street
    ‪1 min walk‬
  • Melbourne Central
    ‪7 min walk‬
  • Crown Casino
    ‪15 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪22 min drive‬

Room options

View all photos for Family Suite, Multiple Beds

1 bedroom, down duvets, in-room safe, desk

Family Suite, Multiple Beds

8.6 out of 10
Excellent
(16 reviews)
  • 49 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, down duvets, in-room safe, desk

Standard Room, 1 Queen Bed

8.2 out of 10
Very good
(29 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed (Spa Room)

1 bedroom, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed (Spa Room)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(34 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, down duvets, in-room safe, desk

Junior Suite, 1 King Bed

8.4 out of 10
Very good
(17 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Accessible Room, 1 King Bed

Accessible Room, 1 King Bed | 1 bedroom, down duvets, in-room safe, desk

Accessible Room, 1 King Bed

8.8 out of 10
Excellent
(9 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | 1 bedroom, down duvets, in-room safe, desk

Standard Room, 2 Single Beds

8.4 out of 10
Very good
(6 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | 1 bedroom, down duvets, in-room safe, desk

Deluxe Double Room, 2 Double Beds

7.8 out of 10
Good
(38 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Novotel Melbourne on Collins

Family-friendly hotel connected to a shopping centre in Melbourne with an indoor pool
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business centre and a conference centre are on-site. Housekeeping is available on request.
Novotel Melbourne on Collins offers 380 accommodations with a safe and coffee/tea makers. Beds feature down duvets. 32-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Novotel Melbourne on Collins's great location. During your stay, you'll be connected to a shopping centre and just a quick walk from Collins Street. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Enjoy local cuisine while dining at Lane Restaurant
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the pool and the location
  • Steps from Collins Street and 8 minutes on foot from Melbourne Central
Novotel Melbourne on Collins offers its guests an indoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 5 meeting rooms are available. Event space at this hotel measures 7018 square feet (652 square metres) and includes a conference centre. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the family-friendly Novotel Melbourne on Collins. For a fee, parking is available.

This Melbourne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.
Lane Restaurant – This restaurant specialises in local cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Lane Cafe and Bar – This café serves breakfast, brunch and lunch. Guests can enjoy drinks at the bar. Open daily.
Late-night fare is available from 24-hour room service.

Languages

Afrikaans, Chinese (Mandarin), English, French, German, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Free in-room WiFi has a 5-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 5-device limit

Parking and transport

  • Offsite parking available (AUD 42 per day)
  • Covered valet parking on site (AUD 64 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; AUD 39 to 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lane Cafe and Bar
  • Lane Restaurant

Things to do

  • Gym
  • Indoor pool
  • Shopping centre

Family friendly

  • Free cot
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station
  • Conference centre (7,018 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from June 23 2025 to June 27 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 80 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 39 to 39 for adults and AUD 0 to 39 for children
  • Valet parking fee: AUD 64 per day
  • Nearby parking fee: AUD 42 per day (2953 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80 per day
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6 AM to 10 PM
  • Children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 5-device limit. WiFi in public areas is also free and has a 5-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Melbourne Collins
Melbourne Novotel
Melbourne Novotel Collins
Novotel Collins
Novotel Collins Hotel
Novotel Collins Hotel Melbourne
Novotel Collins Melbourne
Novotel Melbourne
Novotel Melbourne Collins
Accor Melbourne On Collins
Novotel Melbourne On Collins Hotel Melbourne
Novotel Melbourne Collins Hotel
Novotel Melbourne on Collins Hotel
Novotel Melbourne on Collins Melbourne
Novotel Melbourne on Collins Hotel Melbourne

Novotel Melbourne on Collins Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 467 out of 1005 reviews
Rating 8 - Good. 325 out of 1005 reviews
Rating 6 - Okay. 134 out of 1005 reviews
Rating 4 - Poor. 50 out of 1005 reviews
Rating 2 - Terrible. 29 out of 1005 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kristin

Travelled with family
Liked: Amenities
This property is in a great location. It was a bit noisy with maintenance works going on
Stayed 2 nights in Apr 2025

8/10 Good

Liana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the pool was undercover so no sun protection was needed. Another good thing was how convenient the breakfast bar was even though we don’t love breakfast.One bad thing was the noise that the construction workers were making early in the morning.Another bad thing was the wifi was inconsistent and sometimes didn’t work.
Stayed 5 nights in Apr 2025

6/10 Okay

Sravya

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The breakfast was amazing . The hotel itself looked dull and the corridors were not vaccumed enough. Room was neat and clean but the service lacked effort. Dirty dining plates lying around and unattended to , on corridors. Not very impressed.
Stayed 4 nights in Apr 2025

4/10 Poor

Jie

Disliked: Cleanliness, property conditions & facilities
Location
Stayed 5 nights in Apr 2025

4/10 Poor

Anne-Marie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Poor hotel overall, maintenance not attended to. Lifts broken, fire alarm requiring evacuation in the middle of the night, and in the day. Busy reception phone just rings and long queues. Quite disappointing.
Stayed 6 nights in Apr 2025

8/10 Good

Emelita Rachel, Thousand Oaks

Travelled with family
Liked: Cleanliness, staff & service
Located right in the middle of the city. Very walkable and safe. Friendly and helpful staff. Needs some renovations but the location makes up for it.
Stayed 3 nights in Apr 2025

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Apr 2025

6/10 Okay

Pat

Travelled with partner
Liked: Staff & service
One of the lobby lifts was out of service. When we arrived at our room, there was a meal try outside our door from a previous guest. When we left the next day it was still there. On Saturday at about 08:00 construction work on the building centre started with accompanying noise. Other than that, OK.
Stayed 1 night in Apr 2025

6/10 Okay

Margaret Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Location perfect for Melbourne center
Stayed 4 nights in Mar 2025

2/10 Terrible

ANDREW

Travelled with family
Disliked: Staff & service, amenities
The hotel is in the centre of the city, only walking distance from all of the major attractions. The trams are free withing the commercial district. The hotel's lift didn;t work for most of or stay and we had to walk up to the reception area around 10 flights. there was no explanation from staff and no appology. We will never stay there again and probably never stay in another NOVA Hotel
Stayed 3 nights in Apr 2025

4/10 Poor

Larry

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The 2 lift to the lobby which was on the 3rd floor was broken for two days.
Stayed 5 nights in Apr 2025

2/10 Terrible

Don

Lift not working,waited 2 hrs for bags. Room service 2 hr delay bathroom floor filthy room not serviced until 5 pm after asking twice would not recommend or return
Stayed 2 nights in Apr 2025

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a comfortable stay. Great facilities including the under cover (part indoor) pool. Many bar and dining options withing walking distance. We will definitely return.
Stayed 2 nights in Apr 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service

Not that good

Bad wifi, room service not that good, didn't give new box of tissues paper even the one in my room was running out.
Stayed 2 nights in Mar 2025

8/10 Good

charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Grea
Stayed 3 nights in Mar 2025

8/10 Good

Robert Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay and loved the position. So easy to get to places, lots of eateries and shopping.
Stayed 5 nights in Mar 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Scott

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Great room, friendly staff!
Stayed 3 nights in Mar 2025

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, great location
Stayed 3 nights in Mar 2025

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t drink the water

Great location, secure and generous sized room. My only gripe is the unsealed bottle of water they put in the fridge under the guise of being environmentally friendly. No way would I use this as there are no assurances that the contents have been tampered with or the bottle itself was in fact hygienic. Terrible idea! Bring your own water!!!!
Stayed 4 nights in Mar 2025

8/10 Good

Stefanie

Business traveller
Liked: Staff & service, amenities
Staff were brilliant, very attentive and smooth check in process. Property is dated but comfy.
Stayed 2 nights in Mar 2025

4/10 Poor

Paula

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Location excellent. That's about it. 1) Noise from workmen from outside as soon as we arrived fri afternoon, all morning Sat. Needs to be stated and price reduced. Not worth $250 a nite. 2) Bar fridge not working 3) Plug for hairdryer in Bathroom not working. Staff siad the master switch needed to be on. Tried that, still nothing. If thats the case suggest a wriiten note claiming so. 4) Rang Sat am for milk as only one in bar fridge. Rang 3 times, with staff saying they would bring up. I ended up going downstairs to retieve. Very poor service. Just for milk in our coffee. 5) Concierge helpful when we were leaving. Woeful Disappointed.
Stayed 2 nights in Mar 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, pleasant stay

This is the only hotel I stay when I’m in Melbourne
Stayed 3 nights in Mar 2025

8/10 Good

Beshara

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 8 nights in Feb 2025