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Aparthotel

Quest Caroline Springs

4.5 star property
VIP Access

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Photo gallery for Quest Caroline Springs

Fridge, microwave, coffee/tea maker
Executive One Bedroom Apartment | 1 bedroom, minibar, in-room safe, desk
Executive One Bedroom Apartment | Living area | 32-inch LCD TV with digital channels, TV, Netflix
Lobby sitting area
Lobby lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Breakfast available
  • Room service
  • Pet-friendly
  • Housekeeping

Explore the area

View in a map
234 Caroline Springs Boulevard, Caroline Springs, VIC, 3023
  • Watergardens Town Centre
    ‪7 min drive‬
  • Sunshine Hospital
    ‪11 min drive‬
  • Highpoint Shopping Centre
    ‪18 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬
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Room options

View all photos for Two Bedroom Apartment

Two Bedroom Apartment | Living area | 32-inch LCD TV with digital channels, TV, Netflix

Two Bedroom Apartment

  • 86 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for Accessible One Bedroom Apartment

1 bedroom, minibar, in-room safe, desk

Accessible One Bedroom Apartment

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Two Bedroom Apartment

1 bedroom, minibar, in-room safe, desk

Accessible Two Bedroom Apartment

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe One Bedroom Spa Apartment

Deluxe One Bedroom Spa Apartment | Jetted bathtub

Deluxe One Bedroom Spa Apartment

  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Apartment

Studio Apartment | 1 bedroom, minibar, in-room safe, desk

Studio Apartment

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for One Bedroom Apartment

1 bedroom, minibar, in-room safe, desk

One Bedroom Apartment

  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive One Bedroom Apartment

Executive One Bedroom Apartment | Living area | 32-inch LCD TV with digital channels, TV, Netflix

Executive One Bedroom Apartment

  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for One-Bedroom Apartment

Private kitchen | Fridge, microwave, coffee/tea maker

One-Bedroom Apartment

  • Sleeps 3

View all photos for One Bedroom Deluxe Apartment

1 bedroom, minibar, in-room safe, desk

One Bedroom Deluxe Apartment

  • Sleeps 3

Accessible One-Bedroom Apartment

  • Sleeps 3

View all photos for Two-Bedroom Apartment

1 bedroom, minibar, in-room safe, desk

Two-Bedroom Apartment

  • Sleeps 4

View all photos for Studio

1 bedroom, minibar, in-room safe, desk

Studio

  • Sleeps 2

View all photos for One-Bedroom Executive Apartment

1 bedroom, minibar, in-room safe, desk

One-Bedroom Executive Apartment

  • Sleeps 3

Two-Bedroom Accessible Apartment

  • Sleeps 5

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  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 743 reviews
The price is €100
includes taxes & fees
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About this property

Quest Caroline Springs

Luxury aparthotel connected to a shopping centre in Melbourne with a conference centre
This smoke-free aparthotel features a snack bar/deli, a conference centre and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business centre and conference space are on-site. Each apartment features a kitchen with a fridge and a microwave, plus free WiFi and an LCD TV with digital channels. Guests can appreciate conveniences, such as a sitting area and a coffee/tea maker, and other amenities include Netflix and a minibar.
Quest Caroline Springs offers 80 accommodations with minibars and laptop-compatible safes. This accommodation offers separate sitting areas. 32-inch LCD televisions come with digital channels and Netflix. Accommodation at this 4.5-star aparthotel has kitchens with fridges, microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hairdryers.

This Melbourne aparthotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and complimentary newspapers. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Quest Caroline Springs. During your stay, you'll be connected to a shopping centre and close to Watergardens Town Centre. Enjoy features like free WiFi in public areas, plus a snack bar/deli and a conference centre. Built in 2009, this luxury aparthotel has 80 apartments. Each apartment includes amenities such as free WiFi and a kitchen.
  • Each apartment offers a kitchen, a sitting area and an LCD TV
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Self-service breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • 8 minutes by car from Watergardens Town Centre and 11 minutes from Sunshine Hospital
  • Pets welcome for a fee
There's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre, meeting rooms, and limo/town car service. Event space at this aparthotel measures 538 square feet (50 square metres) and includes a conference centre. A terrace, a vending machine, and tour/ticket assistance are also featured at the luxury Quest Caroline Springs. For a fee, parking is available.

This 4.5-star Melbourne aparthotel is smoke free.

For a fee, guests can enjoy a self-service breakfast daily from 7 AM to noon.
Room service is available.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Car not required
  • Secured, covered parking on site (AUD 10 per day)
  • Wheelchair-accessible parking available

Family friendly

  • Baby toys
  • Children stay free (see details)
  • Children's toys

Kitchen

  • Coffee/tea maker
  • Microwave
  • Refrigerator

Dining

  • Daily self-serve breakfast available 7 AM to noon for a fee: AUD 16.95 per person
  • Coffee and tea in common areas
  • Minibar
  • Room service
  • Snack bar/deli

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Rollaway/extra bed: AUD 65 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 32-inch LCD TV with digital channels
  • Netflix
  • Streaming services

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business centre
  • Computer station
  • Conference centre (538 square foot of space)
  • Desk
  • Meeting rooms

Climate control

  • Air conditioning

Pets

  • Pet friendly
  • Fee: AUD 350 per accommodation per stay (maximum AUD 350 per stay)
  • Service animals exempt from fees
  • One-time cleaning fee: AUD 350

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Free daily newspapers
  • Housekeeping (daily)
  • Iron/ironing board
  • Laptop-compatible safe
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • Connected to a shopping centre
  • In a business district
  • In a shopping district
  • In the suburbs

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 80 units
  • Banquet hall
  • Built in 2009
  • Connecting units available

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: AUD 45
Minimum check-in age - 21

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 45
Express check-out available

Special check-in instructions

The property charges 2.5 per cent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: AUD 350 per accommodation, per stay (maximum AUD 350 per stay), plus a one-time cleaning fee of AUD 350
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Cots (infant beds) are available for AUD 5.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-service breakfast: from approximately AUD 16.95 per person
  • Covered self-parking fee: AUD 10 per day
  • Pet fee: AUD 350 per accommodation, per stay (maximum AUD 350 per stay) plus a one-off AUD 350 cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: AUD 45 (subject to availability)
  • Late check-out fee: AUD 45 (subject to availability)
  • Crib (infant bed) fee: AUD 5.0 per night
  • Rollaway bed fee: AUD 65.0 per night
  • High chair fee: AUD 0.00 per day
  • Credit card charges are subject to a surcharge of 2.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property will place an authorization of AUD 250 for any bookings where payment for the stay will be made on site instead of at the time of booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caroline Springs Quest
Quest Apartment Caroline Springs
Quest Caroline Springs
Quest Caroline Springs Aparthotel
Quest Caroline Springs Aparthotel
Quest Caroline Springs Caroline Springs
Quest Caroline Springs Aparthotel Caroline Springs

Quest Caroline Springs Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 251 out of 584 reviews
Rating 8 - Good. 198 out of 584 reviews
Rating 6 - Okay. 86 out of 584 reviews
Rating 4 - Poor. 26 out of 584 reviews
Rating 2 - Terrible. 23 out of 584 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Margaret

Stayed 1 night in May 2025

6/10 Okay

Samantha

Travelled with family
We stayed at the back of the property opposite the back of the shopping centre. Loud trucks and cars passed at all hours of the night. Bathrooms are old and outdated. Floors were extremely slippery when wet. Due to lack of ventilation they were always wet. Mould in the showers. Rooms could do with an update.
Stayed 2 nights in May 2025

10/10 Excellent

Claire

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were very nice and spacious, views were stunning.
Stayed 3 nights in May 2025

10/10 Excellent

Vijayasri

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Denis

Travelled with family, Travelled with family and small children
Liked: Amenities
Very convenient location with heaps of local options for food, both groceries and restaurants.
Stayed 4 nights in Apr 2025

6/10 Okay

Wayne

Stayed over long weekend of ANZAC weekend, i understand cleaner may be away for weekend but we didnt have fresh towels, or more tea bags to enjoy our stay. Our room hasnt made since we arrived and then leave 3 nights later. Furthermore, having fancy big bedroom and big bathroom is lovely but night time we struggled to sleep too much light from street and frost door or thick curtains, doesnt help to make it darker because too many windows. The pathway outside lights are flicking all night, traffic light changing all night, are affecting our goid night sleep. Hence reason i give low reviews
Stayed 3 nights in Apr 2025

6/10 Okay

Saeje

Liked: Cleanliness, property conditions & facilities
On the day of stay I was challenged with my bank being down
Stayed 1 night in Apr 2025

10/10 Excellent

Rheimia

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The Quest Apartment is located on the main street of the cafes and restaurants in Caroline Springs. It is on the main road, with easy access to the car park. There is free parking at the front, but it is limited and can be busy. I paid $9 to park underground for convenience. The staff is friendly and communicates with you before and during your stay. What I love about it is that their communication is via apps and SMS. It’s great they check in and see how your stay is going and if you need anything. The lobby has a complimentary automated coffee and hot chocolate machine, perfect for quick fixes. There’s also a fridge full of dairy items and a small kiosk where you can purchase smaller items to take away. We hired the two-bedroom apartment, and it was spacious. Both rooms included a private bathroom, which we love. It has a dining room and a kitchenette that provides for most things. I have a few feedback. On our first day, the rooms weren't appropriately vacuumed, and the room felt a bit dusty, so I got hay fever. We turned on the split system in the main bedroom, which was similar there. In the second bedroom, there was hair in the drainage. I also found a bunch of bobby pins on the carpets and the main bathroom. Having a toddler around, I was a bit cautious. Overall, we were happy with our three-night stay. We will return, and I highly recommend this apartment for its location and restaurants.
Stayed 3 nights in Apr 2025

10/10 Excellent

Keroles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
perfect stay
Stayed 2 nights in Mar 2025

10/10 Excellent

Keroles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property and reasonable prices
Stayed 3 nights in Apr 2025

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good sized rooms
Stayed 3 nights in Mar 2025

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Team were extremely friendly and helpful.
Stayed 4 nights in Mar 2025

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

lynda

Liked: Cleanliness, property conditions & facilities
Great place
Stayed 2 nights in Mar 2025

10/10 Excellent

Ria

Stayed 1 night in Mar 2025

8/10 Good

Kym, Aintree

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property convenient for our needs. Apartment at rear of complex was nice and quiet.
Stayed 4 nights in Feb 2025

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff are amazing, room was clean, room was well equiped and comfy bed!
Stayed 3 nights in Feb 2025

10/10 Excellent

Emmanuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No parking received a ticket very upset
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Liked: Cleanliness
I booked because it advertivsed spa bath but when we got there they said this wasnt available was a bit disappointed
Stayed 1 night in Jan 2025

8/10 Good

Makoto

Travelled with partner
Liked: Cleanliness, amenities
Staff was very helpful
Stayed 1 night in Jan 2025

8/10 Good

Matthew

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and location
Stayed 1 night in Jan 2025

8/10 Good

Thang, Fort Wayne

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Sarah

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Syed

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was good
Stayed 1 night in Jan 2025

10/10 Excellent

Gurvinder

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024