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Sheraton Memphis Downtown Hotel

4.0 star property

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Photo gallery for Sheraton Memphis Downtown Hotel

Exterior
Lobby sitting area
Point of interest
Reception
Room, 1 King Bed, Corner | Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pet-friendly
  • Housekeeping
  • Breakfast available
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
250 N Main St, Memphis, TN, 38103
  • Renasant Convention Center
    ‪1 min walk‬
  • Beale Street
    ‪17 min walk‬
  • FedExForum
    ‪19 min walk‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪16 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Double Beds

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed with Sofa bed

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed

8.0 out of 10
Very good
(60 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds

8.4 out of 10
Very good
(34 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Corner

  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Crowne Plaza Memphis Downtown Hotel by IHG

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
3.9 out of 5, Good, 312 reviews
The price is €117
includes taxes & fees
14 Sept - 15 Sept
Crowne Plaza Memphis Downtown Hotel by IHG

About this property

Sheraton Memphis Downtown Hotel

Pet-friendly Memphis hotel connected to the convention centre, steps from Renasant Convention Center
Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking and a business centre. Housekeeping is available on request.
Sheraton Memphis Downtown Hotel offers 600 accommodations with a safe and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Sheraton Memphis Downtown Hotel. During your stay, you'll be connected to the convention centre and just a quick walk from Bass Pro Shops at the Pyramid. Free WiFi in public areas, a restaurant and a 24-hour gym are available.
  • Free WiFi
  • Enjoy southern cuisine while dining at Crossroads Tavern & Grill
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Steps from Renasant Convention Center and 6 minutes on foot from Fire Museum of Memphis
  • Dogs welcome free of charge
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

WiFi is free in public spaces. The business-friendly Sheraton Memphis Downtown Hotel also features a 24-hour fitness centre, dry cleaning/laundry services, and express check-out. For a fee, parking is available.

This Memphis hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6 AM to 10:00 AM.
Crossroads Tavern & Grill – This restaurant specialises in southern cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 32 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM to 10:00 AM for a fee: USD 24.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Crossroads Tavern & Grill

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Lever door handles
  • Lift (170 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (81 centimetre high)

More

  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk, smart lock

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 24.95 per person
  • Valet parking fee: USD 32 per day (in/out privileges)
  • Pet deposit: USD 50 per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and smart lock details. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Memphis Downtown Sheraton
Sheraton Hotel Memphis Downtown
Sheraton Memphis Downtown
Sheraton Memphis Downtown Hotel
Sheraton Memphis Hotel Memphis
Sheraton Memphis Downtown Hotel Hotel
Sheraton Memphis Downtown Hotel Memphis
Sheraton Memphis Downtown Hotel Hotel Memphis

Sheraton Memphis Downtown Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 437 out of 1007 reviews
Rating 8 - Good. 222 out of 1007 reviews
Rating 6 - Okay. 138 out of 1007 reviews
Rating 4 - Poor. 109 out of 1007 reviews
Rating 2 - Terrible. 101 out of 1007 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer, Long Beach

Stayed 1 night in May 2025

6/10 Okay

Dudley

Business traveller
Liked: Cleanliness
Disliked: Amenities
I liked the location in proximity to the convention center
Stayed 7 nights in May 2025

2/10 Terrible

Traci

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we got to our room there was blood in the bathroom on the wall and then something white on the vanity. At 5:30 in the morning they said our smoke alert button went off and charged us an extra 250.00 even though we do not and were not smoking.
Stayed 1 night in Jun 2025

10/10 Excellent

Richard W

Stayed 2 nights in May 2025

2/10 Terrible

Krystal

Stayed 2 nights in May 2025

8/10 Good

David, HOUSTON

Stayed 2 nights in May 2025

8/10 Good

David, HOUSTON

Liked: Cleanliness, amenities, property conditions & facilities
Good location. Convenient for getting around town and access to the convention center. Memphis' trolley is not running and that is a problem for getting to Beale St and other points on the Main St Mall. That diminishes the score from a 5 to a 4.
The north entrance to the Memphis Main St Mall from 10th floor of Sheraton. The Cannon Center for Performing Arts on the right.
Stayed 2 nights in May 2025

10/10 Excellent

Brea

Liked: Cleanliness, staff & service, amenities
N/a
Stayed 1 night in May 2025

8/10 Good

Georgene, Phoenix

Disliked: Amenities, property conditions & facilities
The property seemed very old and run down. The front desk was understaffed. The valet staff was well organized and very helpful.
Stayed 1 night in May 2025

4/10 Poor

Sandra

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Bianca Luz, George Town

Liked: Cleanliness, amenities, property conditions & facilities
Excellent place, nice area, amazing food around, I love this hotel We planning to coming back in few more months
Stayed 4 nights in May 2025

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I liked the staff the room but I didn't like they didn't make sure I received my breakfast card and the swimming pool was closed yet again that was very irritating but overall it was a comfortable stay
Stayed 3 nights in May 2025

10/10 Excellent

Kisha

Liked: Cleanliness
Stayed 2 nights in May 2025

8/10 Good

Alexis

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property was beautiful, quiet, and spacious. Rooms all on higher floors had nice views from either side. The staff attitudes vary by shift, now the two working 5/26 morning shift was very very nice.
Stayed 3 nights in May 2025

2/10 Terrible

Tiffany

Disliked: Amenities
The hotel smelled of urine every where
Stayed 3 nights in May 2025

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was shocked of the lobby -- it was gorgeous.. the bathroom is great... A little color is needed in the room but otherwise everything was great...
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Professional staff and hotel

The Sheridan Hotel came to my rescue in hospitality after Hotel Crown Plaza's frint desk clerk cancelled my reservation due to asking a question. All of The Sheridan employees were nice, helpful and professional. Thank you for honoring me Sheridan Hotel.
Stayed 2 nights in May 2025

10/10 Excellent

arkady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

DEVONNA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Mark

Stayed 2 nights in May 2025

2/10 Terrible

Abdulmalek

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel from Illinois to Memphis for family funeral arrived at the hotel at 12:30 AM. I was late tired exhausted. I already booked my room at Sheraton when I arrive at the hotel they ask for my ID and try to find my confirmation booking. They couldn’t they ask me if they have booked I showed them the receipt from ExpediaI have to wait so long for the hotel front desk confirmation I called Expedia agent and the agent put me on hold to called the hotel and he get back to me and said I called the hotel many times but they didn’t pick the phone no one answered I can’t fine your confirmation even after I have been charged and get Itinerary number after few minutes Expedia agent disconnected the called and never call me back . I have to wait over then 2 hours till the hotel staff find my booking.
Stayed 1 night in May 2025

4/10 Poor

Misty Marcelle

Business traveller
I had a bad experience. I had several flight delays. I called ahead of time to share that I had a late check in. It was around 1am that I arrived and I was told by the front desk that I no longer had a room. I had already prepaid through Expedia. They said it wasn't their fault. The building manager came to the line of people and said there was nothing he could do. I sat down to try and cancel and refund my stay through Expedia. I was so tired and frustrated. About 15 minutes later the building manager came over and tapped my shoulder and said he "found" a room for me. None of this made sense but I was able to get a room to sleep in. This created an incredibly poor customer experience.
Stayed 2 nights in May 2025

4/10 Poor

Heather

Travelled with group
Disliked: Amenities
No where to park
Stayed 2 nights in May 2025