2/10 Terrible
Barbara
27 Feb 2025
I had to cancel my reservation day of because of a snowstorm at Vail Pass/Eisenhower tunnel I couldn’t drive through Moab, I had to go through Albuquerque and purchase a different hotel for the night. I spoke with a nice guy that morning who said he would try and sell my room, and if it sold I would get a refund. I kept an eye on the room availability throughout the day and after 5 pm that day it said all single queen rooms were sold out, woohoo! The only problem; I have been trying to reach the hotel since via phone; their voicemail is full and via email; no response. It’s been 13 days and I cannot reach the hotel. Expedia has been zero help as well.
Barbara
Stayed 1 night in Feb 2025