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Hampton Inn & Suites Montgomery-Downtown

2.5 star property

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Photo gallery for Hampton Inn & Suites Montgomery-Downtown

Reception
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Reception
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Breakfast included
  • Pet-friendly
  • Gym
  • Housekeeping
  • Laundry

Explore the area

Map
100 Commerce St, Montgomery, AL, 36104
  • The Legacy Museum
    ‪5 min walk‬
  • Riverfront Park
    ‪6 min walk‬
  • Alabama State University
    ‪2 min drive‬
  • Montgomery, AL (MGM-Montgomery Regional)
    ‪14 min drive‬

Room options

View all photos for Studio, Accessible, Non Smoking

Premium bedding, minibar, in-room safe, desk

Studio, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Accessible, Non Smoking

Premium bedding, minibar, in-room safe, desk

Room, Accessible, Non Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, Accessible, Non Smoking

Premium bedding, minibar, in-room safe, desk

Studio, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Non Smoking

Premium bedding, minibar, in-room safe, desk

Studio, 1 King Bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for One king studio sofabed non smoking

Premium bedding, minibar, in-room safe, desk

One king studio sofabed non smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Non Smoking

Suite, Non Smoking | Living area | 49-inch LCD TV with cable channels, TV

Suite, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for One king deluxe room non smoking

One king deluxe room non smoking | Premium bedding, minibar, in-room safe, desk

One king deluxe room non smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for One king bed non smoking

Premium bedding, minibar, in-room safe, desk

One king bed non smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Two double studio sofabed non smoking

Premium bedding, minibar, in-room safe, desk

Two double studio sofabed non smoking

  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Two queen beds non smoking

Two queen beds non smoking | Premium bedding, minibar, in-room safe, desk

Two queen beds non smoking

  • Sleeps 5
  • 2 Queen Beds

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About this property

Hampton Inn & Suites Montgomery-Downtown

Hotel with free breakfast, steps from The Hank Williams Museum
Along with a 24-hour fitness centre, this smoke-free hotel has a snack bar/deli and a 24-hour business centre. Free full breakfast and free WiFi in public areas are also provided. Additionally, valet parking, coffee/tea in a common area and a business centre are on-site.
Hampton Inn & Suites Montgomery-Downtown offers 86 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 49-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hampton Inn & Suites Montgomery-Downtown. During your stay, you're just a quick walk from Riverfront Park. Features include free breakfast and free WiFi in public areas, plus a 24-hour gym.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Valet parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from The Hank Williams Museum and Montgomery Performing Arts Centre
  • Cats and dogs welcome for a fee
There's a snack bar/deli on site. Free breakfast is available daily. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 205 square feet (19 square metres) and includes conference space. A 24-hour fitness centre, a vending machine, and coffee/tea in common area are also featured at the business-friendly Hampton Inn & Suites Montgomery-Downtown. For a fee, parking is available.

This Montgomery hotel is smoke free.

Guests are served a free full breakfast daily from 6:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Covered valet parking on site (USD 29 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 205 square feet of conference space
  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 29 per day (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Hotel Montgomery-Downtown
Hampton Inn Montgomery-Downtown
Hampton Inn & Suites Montgomery-Downtown Hotel Montgomery
Hampton Inn And Suites Montgomery-Downtown
Hampton Inn Montgomery
Hampton Inn Montgomery-Downtown Hotel
Hampton Inn And Suites Montgomery-Downtown
Hampton Inn Montgomery
Hampton Inn Suites Montgomery Downtown
Hampton & Suites Montgomery
Hampton Inn & Suites Montgomery-Downtown Hotel
Hampton Inn & Suites Montgomery-Downtown Montgomery
Hampton Inn & Suites Montgomery-Downtown Hotel Montgomery

Hampton Inn & Suites Montgomery-Downtown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 443 out of 1000 reviews
Rating 8 - Good. 305 out of 1000 reviews
Rating 6 - Okay. 129 out of 1000 reviews
Rating 4 - Poor. 72 out of 1000 reviews
Rating 2 - Terrible. 51 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Samantha

Disliked: Cleanliness, amenities, property conditions & facilities
Very dusty, dated property. Poor choice for breakfast, found stales muffins for example. The concierge Andre, was very helpful. Room wasn’t the cleanest, housekeeping don’t know what a hoover is. Not worth staying more than 2 days.
Stayed 4 nights in Mar 2025

4/10 Poor

Neal

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First night only cold water in the Shower. I reported this the next morning and was assured that it would be taken care of. I called to make sure the water problem was taken care of. The lady at the front desk was not friendly and said she did not know but if I still had a problem they would try to move me to another room. The next morning lukewarm water. The Glass shower door was broken, handle was barely hanging on. no hand soap, toilet tissue was setting on the toilet due to the dispenser be in broke. No made service the two days I was there. They only had valet parking. The mattress was worn out. The door safety latch was broken. The room overall was a mess and appeared to have been neglected for a while. When I was leaving the lady at the front desk apologized for the horrible experience. I would not recommend anyone staying here until they make several changes
Stayed 2 nights in Feb 2025

8/10 Good

Gerald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2025 Conference

The only thing I can say poorly about the accommodation's was that there was NO microwave, refrigerator or working ice machine.
Stayed 4 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

2 night stay

This is an older hotel. It does have 10 floors but a smaller hotel. It had a wonderful complimentary breakfast and staff at front desk was wonderful. The room was clean and had a very comfortable bed. It could use some additional lighting and a mini fridge. Very convenient to several restaurants and walking distance to the convention center. Overall, it was a nice stay, and I would book again.
Stayed 2 nights in Feb 2025

6/10 Okay

Raymond

Travelled with family
Liked: Cleanliness, staff & service

Regret staying and spending the money.

Booked 3 rooms. Only one had a shower that worked. Light in bathroom didn’t work. Doors wouldn’t latch. Exhaust fans broke. Vanity lights inoperative. Front desk said wow they hadn’t heard all these problems before. Lady checking out next to me said my room was dirty and sink had beard shavings in it. Don’t think I was alone in my issues.
Stayed 1 night in Feb 2025

8/10 Good

Mary

Stayed 2 nights in Jan 2025

8/10 Good

Kerry

Liked: Cleanliness, staff & service
Location
Stayed 1 night in Feb 2025

2/10 Terrible

LeRoy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful experience!

This hotel was in awful condition for a Hampton Inn! Paint peeling, mildew on ceiling, false fire alarm, strobe light in room stayed on for 45 minutes after it was determined it was a false alarm, attendant refuse to give me a receipt, no control of room temperature, etc…
Stayed 5 nights in Jan 2025

10/10 Excellent

Misty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Customer service was excellent, valet was excellent, and breakfast was actually very good.
Stayed 2 nights in Jan 2025

2/10 Terrible

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Worn furniture, peeling paint, no maid service, broken light over mirror in bathroom. Lack of cold water made taking a shower a safety hazard. Parking was difficult. Only positive was the staff were friendly and attentive. By far the worst Hilton property I have ever stayed at.
Stayed 2 nights in Jan 2025

8/10 Good

Felita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minutes away from museums. Very convenient for me. What I did not like was that you cannot control your unit in the room you have to let them know at front desk and they will adjust it was very confusing in the beginning but got better at the end of my stay
Stayed 1 night in Jan 2025

6/10 Okay

Amanda

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
King room tiny, not like picture I selected. No fridge and ice machines not working. Cleaning staff extremely nice amd helpful. Front desk staff, some friendly, some not. Great location for conferences, but I doubt I will book again.
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Loved everything except the bathroom, it had a mold odor so strong I had to cover my nose.
Stayed 1 night in Dec 2024

6/10 Okay

Chris

Travelled with partner
Great location. Rooms need updating
Stayed 1 night in Dec 2024

2/10 Terrible

Destiny

Stayed 1 night in Dec 2024

8/10 Good

Rosalind

Travelled with family
Liked: Cleanliness, staff & service, amenities
When you pull the curtains back, the window panes need to be replaced
Stayed 1 night in Dec 2024

6/10 Okay

Eric

Disliked: Cleanliness, property conditions & facilities
This is a very old building which means it can’t always be in good shape. However, I was sadly disappointed in the cleanliness of the hotel. Both elevators had sticky stuff on the floor for all 24 hours of my stay and garbage in the ice room on the 3rd floor was overflowing and need changed. The room itself was very clean but the paint was peeling in the bathroom shower, hairdryer had been taken off the wall and not replaced, and the track in the bathroom shower wasn’t even there. Staff was nice enough and helpful. I’m just surprised how run down and dirty the hotel felt.
Stayed 1 night in Dec 2024

4/10 Poor

Rajesh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so dirty. Doors were broken and would not close., for both main door and bathroom. The roll out was disgusting and had to ask staff multiple times to bring an extra bed.. furniture in room was so poor quality. Mattress kept movibg while sleeping the head was not attached to bed frame so kept falling back. The telephone to call front desk had no wire. Room size was good
Stayed 1 night in Dec 2024

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Denice

Travelled with partner
Liked: Cleanliness
Quaint, lovely historical building. On edge of revitalized riverfront neighborhoods. Very limited parking without valet service.
Stayed 1 night in Dec 2024

2/10 Terrible

felicia

Disliked: Staff & service, room comfort
The door to my room did not lock when I left. I was never got offered a different room, but was told the door was fixed when it was not. The front desk clerk said that my room would be half price and I still paid full
Stayed 1 night in Dec 2024

10/10 Excellent

WILLIE

Travelled with family, Business traveller
Disliked: Cleanliness, amenities
The sofa sleeper needs to throne out. It’s broken, the mattress doesn’t look safe. Shower is HOT water only. Toll bars are rusted. It’s time for an upgrade. Not deserving of the Hampton name. Not happy
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close down now!

We checked in after 5 PM, it was a very cold night and our room did not have any heat. We called downstairs and were told that the central heating system location was downstairs? The front desk clerk said that he turned the heat on, but it took a long time before it actually did. This is a refurbished hotel, we knew that before we booked, but as Hilton Honors members we didn’t think it would be in such terrible condition. The lamp was missing a bulb, and no toilet paper. My husband had to purchase some because there wasn’t any available downstairs. The condition of the room was unacceptable for the Hilton brand. I included pictures to show the condition of the hotel and our room. We will not return.
Cracked lamp shade
Damaged lamp shade
Stained chair
Peeling paint
Stayed 2 nights in Dec 2024

8/10 Good

Brin

Liked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

Tina

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
The property is in a good central location.
Stayed 1 night in Dec 2024