2/10 Terrible
mi young
Travelled with family
23 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dear Beach Cove Management,
I am writing to express my deep disappointment with my recent stay at your property. Unfortunately, the experience fell far below my expectations, and I feel compelled to bring these issues to your attention.
• The check-in process was extremely slow and unorganized, with long waiting times.
• Basic amenities such as towels and tissues were not readily available and had to be requested.
• Despite my prior request for a thoroughly cleaned room, the condition of the room was unacceptable: dust everywhere, poor overall cleanliness, and even drainage problems where water pooled around my ankles while showering.
• The carpet in the bedroom emitted an unpleasant odor, the in-room safe was broken, and the sofa bed was in such poor condition that my husband developed back pain after sleeping on it.
• To make matters worse, the property charged a $12 per day parking fee, which had never been charged before and was not communicated in advance.
I have been a loyal guest at Beach Cove for many summers, always choosing your property for our family vacations. However, this time I was shocked and disappointed by the decline in standards. I no longer feel confident recommending Beach Cove to anyone, and unless these issues are addressed seriously, I will not be returning.
I urge you to take immediate action to correct these problems and restore the level of service and quality that guests rightfully expect.
Sincerely, customer
mi young
Stayed 2 nights in Aug 2025
