If you're traveling with kids or need a non-smoking room, avoid this place. All rooms allow smoking, regardless of what’s advertised. Management gives false assurances to get you through the door, but won’t issue refunds. Expedia won’t protect you either — they defer to the property’s policies. Our room wasn’t ready even by 5:30 PM, was dirty, smelled of smoke, and lacked the ocean view we paid for. We canceled upon arrival, as did other guests checking in at the same time. The front desk staff were polite but powerless — all decisions come from management and ownership. Extremely disappointing experience.