2/10 Terrible
Ross
Business traveller
28 Jan 2026
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Stayed at Homewood Suites by Hilton New Orleans (901 Poydras St) for a short business trip and was disappointed overall—especially as a long-time Hilton loyalist who expects more consistency from the brand.
Arrival was awkward: valet staff didn’t approach or offer help; I had to go find them and hand over my keys myself. The front desk clerk was friendly and efficient during check-in, which was a plus.
The room (1012) felt off from the start—slightly dirty with dust in places, and multiple holes/patches in the walls that looked like unfinished remodeling work. It just didn’t have the clean, comfortable, home-like feel I’m used to from other Homewood Suites properties. Disappointing for the price point.
Checkout was at 11 AM, and I had a noon meeting, so I asked the desk clerk if I could leave my car with valet and my luggage behind the counter briefly while I was gone. She said no problem and handled it graciously—appreciated that flexibility.
I returned around 1:09 PM (just over 2 hours later) to pick up my vehicle. The front desk assisted, but then an employee named Tonya approached and charged both me and my coworker a $25 late valet fee each—despite the prior agreement and the fact we were there less than 24 hours total (and already paying a high daily valet rate of $50+). This felt petty and unwelcoming, especially after they accommodated us without any mention of time limits or extra charges.
To top it off, when the valet finally brought the car around, he was drinking
Ross
Stayed 1 night in Jan 2026
