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The Pontchartrain Hotel

4.0 star property

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Photo gallery for The Pontchartrain Hotel

3 restaurants, breakfast, lunch, dinner served; American cuisine
Property entrance
Premium bedding, minibar, in-room safe, individually decorated
Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) | Premium bedding, minibar, in-room safe, individually decorated
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • Place, Magazine Street
    ‪8 min walk‬
  • Place, National World War II Museum
    ‪16 min walk‬
  • Place, Ernest N. Morial Convention Center
    ‪3 min drive‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪21 min drive‬

Room options

View all photos for Room (Product API Enablement)

Premium bedding, minibar, in-room safe, individually decorated

Room (Product API Enablement)

  • Sleeps 1
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King)

8.4 out of 10
Very good
(7 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (Calliope King Suite)

Superior Suite, 1 King Bed (Calliope King Suite) | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 King Bed (Calliope King Suite)

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Erato Double)

Standard Room, 2 Double Beds (Erato Double) | Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 2 Double Beds (Erato Double)

7.4 out of 10
Good
(3 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Clio King City View)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, City View (Clio King City View)

8.0 out of 10
Very good
(5 reviews)
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King Accessible)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Deluxe Room, 2 Queen Beds (Euterpe Two Queen) | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Multiple Beds (Thalia Family Suite)

Superior Suite, Multiple Beds (Thalia Family Suite) | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, Multiple Beds (Thalia Family Suite)

  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

  • 93 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

The Pontchartrain Hotel

Pet-friendly hotel connected to a railway/underground station in New Orleans with 3 restaurants
This smoke-free hotel features 3 restaurants, 2 bars/lounges and a coffee shop/cafe. WiFi in public areas is free. Other amenities include valet parking, dry cleaning and a 24-hour front desk.
The Pontchartrain Hotel offers 106 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Pontchartrain Hotel's great location gets high marks from our customers. During your stay, you'll be connected to a railway/underground station and just a quick walk from Magazine Street. Features include free WiFi in public areas, plus 3 restaurants and 2 bars.
  • Free WiFi
  • Enjoy American cuisine at Silver Whistle Cafe, one of the property's 3 restaurants and 2 bars/lounges
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • Guests have great things to say about the helpful staff and the comfortable guestrooms
  • 7 minutes by foot from Magazine Street and a 3-minute drive from Ernest N. Morial Convention Center
  • Dogs welcome for a fee
There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. The Pontchartrain Hotel also features dry cleaning/laundry services, complimentary use of a nearby fitness facility, and a porter. Parking is available for a fee.

This 4-star New Orleans hotel is smoke free.

Silver Whistle Cafe – This café specialises in American cuisine and serves breakfast, lunch and light fare.
Jack Rose – This fine-dining restaurant specialises in southern cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Bayou Bar – This restaurant specialises in American cuisine and serves lunch, dinner and light fare. Open daily.
Hot Tin – On-site rooftop bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bayou Bar
  • Hot Tin
  • Jack Rose
  • Silver Whistle Cafe

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 13 floors
  • Banquet hall
  • Built in 1927
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay
  • Resort fee: USD 23.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness centre access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

Reviews

The Pontchartrain Hotel Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 689 out of 1008 reviews
Rating 8 - Good. 181 out of 1008 reviews
Rating 6 - Okay. 72 out of 1008 reviews
Rating 4 - Poor. 37 out of 1008 reviews
Rating 2 - Terrible. 29 out of 1008 reviews

Reviews

8/10 Good

Erin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities
A very special hotel that is full of charm with a great location.
Stayed 2 nights in Aug 2025

6/10 Okay

Robert

The location is conveny and in a very good area in the Garden District. But the property feels tired and dated.
Stayed 2 nights in Aug 2025

8/10 Good

andrea, Carson

Liked: Cleanliness, staff & service, property conditions & facilities
Cute hotel. Staff are wonderful.
Stayed 7 nights in Aug 2025

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Ev
Stayed 1 night in Aug 2025

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Kristine, Waveland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, iconic, hotel with rooftop bar overlooking downtown NO. Delicious restaurant, excellent cocktails, tidy room.
From the Tin Roof bar
Jack Rose Restaurant. Ashley Longshore Art (Lil’ Wayne)
Stayed 1 night in Aug 2025

8/10 Good

Diego

Stayed 1 night in Aug 2025

10/10 Excellent

Aimee

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Super cute, well maintained and the coffee shop attached has the best coffee I have ever had.
Stayed 1 night in Aug 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in Aug 2025

6/10 Okay

Naomi

Business traveller, Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

Kevin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed at the Pontchartrain Hotel in New Orleans in August 2025 for my husband’s birthday, and the experience was extremely disappointing. When we checked in, we were told the previous guests had taken the only key. The hotel doesn’t use digital keys, so staff said an engineer would meet us at our room with a new one. After waiting in the hallway for 15 minutes, another staff member found out the engineer had never even been told to come. He also said he couldn’t make a key that night and we’d have to go to the front desk every time we needed to enter our room. We had no way to secure our belongings and ended up barricading the door with furniture to feel safe. The hotel felt old and a little dirty, and the only compensation offered was a single glass of wine. The next morning, they refused to adjust the bill because we booked through Expedia. Poor communication, lack of security, and the outdated, unkempt condition of the property made this stay one of the worst we’ve had.
Stayed 1 night in Aug 2025

8/10 Good

Christine

Stayed 1 night in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Cynthia

Stayed 1 night in Jul 2025

10/10 Excellent

Morgan

Stayed 2 nights in Aug 2025

2/10 Terrible

Michael

Travelled with family
Disliked: Property conditions & facilities
Rude desk clerk. When had complaint about property, she reacted by refusing to listen and flipped me managers card. Turned property complaint into a personal thing. Told to move out way. Detected not so subtle racism.
Stayed 2 nights in Aug 2025

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nicely furnished and comfortable. Staff was a little inattentive. Amenities (shampoo, coffee,etc.) were sparse. Great music in the downstairs bar, unfortunately didn’t get to go to the rooftop bc it was closed in the morning and only 21+ when open so my 18 year old son couldn’t go see the view. That was disappointing.
Stayed 2 nights in Jul 2025

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, room comfort
We LOVED The Pontchartrain! Service, bars… the Hot Tin was amazing. We will be back!
Stayed 2 nights in Jul 2025

2/10 Terrible

Rashad

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Ronaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

We've stayed at The Pontchartrain Hotel several times, and continue to come back! It's a great option if you want to be a little outside of the French Quarter and has great restaurants, bar, and central location!
Stayed 1 night in Jul 2025

8/10 Good

Cynthia

Stayed 2 nights in Jul 2025

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2025