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NH Collection New York Madison Avenue

4.5 star property
VIP Access

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Photo gallery for NH Collection New York Madison Avenue

Exterior
Penthouse Park Av. Jr. Suite with Terrace | 1 bedroom, minibar, in-room safe, desk
1 bedroom, minibar, in-room safe, desk
Exterior
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Gym
  • Laundry
  • Free WiFi

Explore the area

View in a map
22 East 38th Street, New York, NY, 10016
  • Empire State Building
    ‪5 min walk‬
  • Grand Central Terminal
    ‪6 min walk‬
  • Times Square
    ‪11 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Premium Room (Twin beds)

1 bedroom, minibar, in-room safe, desk

Premium Room (Twin beds)

  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite (Extra Bed 3 adults)

1 bedroom, minibar, in-room safe, desk

Junior Suite (Extra Bed 3 adults)

  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Room (View, Twin beds)

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Room, City View (Twin beds)

1 bedroom, minibar, in-room safe, desk

Premium Room, City View (Twin beds)

  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room (Empire State Views)

1 bedroom, minibar, in-room safe, desk

Premium Room (Empire State Views)

  • 22 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room

1 bedroom, minibar, in-room safe, desk

Superior Room

8.4 out of 10
Very good
(16 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

View all photos for Suite (Tower Suite)

Suite (Tower Suite) | 1 bedroom, minibar, in-room safe, desk

Suite (Tower Suite)

  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Terrace (View)

Premium Room, Terrace (View) | 1 bedroom, minibar, in-room safe, desk

Premium Room, Terrace (View)

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse Park Av. Jr. Suite with Terrace

Penthouse Park Av. Jr. Suite with Terrace | 1 bedroom, minibar, in-room safe, desk

Penthouse Park Av. Jr. Suite with Terrace

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, desk

Junior Suite

7.6 out of 10
Good
(4 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room (Accessible)

1 bedroom, minibar, in-room safe, desk

Superior Room (Accessible)

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, City View (Extra Bed 3 adults)

View from room

Premium Room, City View (Extra Bed 3 adults)

  • 22 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Room, City View (Extra Bed 2 adults + 1 child)

View from room

Premium Room, City View (Extra Bed 2 adults + 1 child)

  • 22 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Room

Premium Room | 1 bedroom, minibar, in-room safe, desk

Premium Room

7.2 out of 10
Good
(22 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Junior Suite (Extra Bed 2 adults + 1 child)

1 bedroom, minibar, in-room safe, desk

Junior Suite (Extra Bed 2 adults + 1 child)

  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Family Quadruple Room

Family Quadruple Room | 1 bedroom, minibar, in-room safe, desk

Family Quadruple Room

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed and 2 Single Beds

View all photos for Premium Room, City View

View from room

Premium Room, City View

8.8 out of 10
Excellent
(10 reviews)
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Room (View)

1 bedroom, minibar, in-room safe, desk

Superior Room (View)

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Premium Triple Room

Premium Triple Room | 1 bedroom, minibar, in-room safe, desk

Premium Triple Room

  • 22 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

NH Collection New York Madison Avenue

Luxury hotel with 24-hour fitness centre and 24-hour front desk
This smoke-free hotel features a 24-hour fitness centre, a bar/lounge and coffee/tea in a common area. WiFi in public areas is free. Other amenities include a meeting room, concierge services and dry cleaning. Housekeeping is available on request.
NH Collection New York Madison Avenue offers 288 accommodations with minibars and a safe. Smart televisions are featured in guestrooms.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at NH Collection New York Madison Avenue. During your stay, you're just a quick walk from 5th Avenue. Free WiFi in public areas, a 24-hour gym and a bar are available.
  • Free Wi-Fi in some public areas
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 3-minute walk from 5th Avenue and 6 minutes on foot from Grand Central Terminal
  • Cats and dogs welcome for a fee (restrictions apply)
WiFi is free in public spaces. A meeting room and limo/town car service are available. You can enjoy a drink at the bar/lounge. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury NH Collection New York Madison Avenue. A complete renovation of NH Collection New York Madison Avenue was completed in May 2021.

This 4.5-star New York hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 80 per day); discounts available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; USD 35 to 35 per person
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 100% renewable energy
  • 18 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1923
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - May 2021
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 250 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 80.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night
  • Resort fee: USD 40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 35 to 35 per person
  • Nearby parking fee: USD 80 per day (351 ft away)
  • Pet fee: USD 250 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Jolly Madison Towers
Jolly Hotel Madison
Jolly Hotel Madison Towers
Jolly Hotel Madison Towers New York
Jolly Madison
Jolly Madison Hotel
Jolly Madison Towers
Jolly Madison Towers New York
Madison Jolly Towers
Madison Towers Hotel
Hotel Jolly Madison New York
Jolly Hotel New York
Jolly Hotel Nyc
Jolly Madison Hotel New York
Jolly Madison New York
NH New York Jolly Madison Towers Hotel
Jolly Madison Towers Hotel
NH Collection New York Madison Avenue Hotel
Collection Madison Avenue Hotel
Hotel NH Collection New York Madison Avenue New York
New York NH Collection New York Madison Avenue Hotel
Hotel NH Collection New York Madison Avenue
NH Collection New York Madison Avenue New York
Collection Madison Avenue
Jolly Hotel Madison Towers
NH New York Jolly Madison Towers
Collection Madison Avenue
NH Collection New York Madison Avenue Hotel

NH Collection New York Madison Avenue Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 524 out of 824 reviews
Rating 8 - Good. 164 out of 824 reviews
Rating 6 - Okay. 74 out of 824 reviews
Rating 4 - Poor. 35 out of 824 reviews
Rating 2 - Terrible. 27 out of 824 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, Palm Coast

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel for brief trip to see museums.
Stayed 2 nights in Jun 2025

10/10 Excellent

Alison, Boca Raton

Liked: Cleanliness, amenities, property conditions & facilities
Such a lovely stay! Perfect location, friendly staff, nice rooms, fabulous bar and lounge with live music mon-fri with Serafina restaurant in the lobby!
Stayed 2 nights in Jun 2025

4/10 Poor

Kurt

Stayed 1 night in Jun 2025

10/10 Excellent

Basem

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff
Stayed 3 nights in May 2025

10/10 Excellent

Hoang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Aman

Travelled with partner
Liked: Cleanliness
I like the location and its clean and well maintained. I feel like the staff could be more flexible and nice to their guests. The women on front desk could rude sometimes
Stayed 3 nights in May 2025

10/10 Excellent

YAZMIN A

Stayed 3 nights in May 2025

10/10 Excellent

Amr, Vestal

Stayed 3 nights in May 2025

10/10 Excellent

maria

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very kind at all times. The cleanliness of the room, sheets and towels seemed like new.
Stayed 3 nights in May 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice clean hotel in convenient location Staff was super friendly Upgraded my room for minimal charge I suggest better pillows-too soft for my taste TV remote was challenging to use at times & had to get hotel staff to reprogram it
Stayed 3 nights in May 2025

10/10 Excellent

Samuel

Stayed 1 night in May 2025

6/10 Okay

James

Travelled with family
Stayed 3 nights in May 2025

8/10 Good

Tally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't clean the room everyday Bathroom very small so not much room for amenities
Stayed 4 nights in Apr 2025

10/10 Excellent

Dream

Stayed 3 nights in Apr 2025

10/10 Excellent

Longqi, Sheffield

Stayed 4 nights in Apr 2025

10/10 Excellent

Claudia

Stayed 1 night in Feb 2025

8/10 Good

sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived the service on the front desk, to the conceirge collecting the luggage and taking to our room was great. I like the seating area in the lobby, the Leche mocktails at the bar and the central location of the hotel was awesome. We enjoyed our NY trip.
Stayed 4 nights in Mar 2025

10/10 Excellent

Tara, Dorchester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone from the staff opened the door for me upon arrival, I received a bottle of wine, and my room was ready early. Everyone on staff was extremely helpful with recommendations and directions. I had a great stay and enjoyed the VIP treatment!
Stayed 2 nights in Apr 2025

8/10 Good

Yana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice but need more pillow opinions

The hotel is nice and has a great service but I wish they have more comfortable mattress and pillows (one was too small and soft, the other too big and hard). I may stay at this hotel next time if I bring my own pillow
Stayed 5 nights in Apr 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Ok, but very disappointing

For how nice this hotel was supposed to be, we were very disappointed. The service was very bad from the start. Out the gate, they got us confused with another guest and tried telling us our stay was not for the days we booked. Then, because of our Hotels.com status, we got a free bottle of wine. However, they forgot to give us a bottle opener and never brought one to us despite a call we made where they promised to do so. Our room was also never serviced by the maids, despite a call to the front desk where they promised to do so. The room itself was fine, but small (which is not unusual for NYC). The room had amazing black out shades, as promised. However, the room was not really soundproof as claimed and we woke up multiple times due to noise. Aside from the service complaints, the hotel itself is probably a high end 3/5 hotel. I do not agree with the ratings that rate it much higher.
Stayed 3 nights in Apr 2025

10/10 Excellent

Arthur

Stayed 2 nights in Mar 2025

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel. The staff was amazingly accommodating and super friendly with my son. They were very helpful, friendly and kind. It was a wonderful stay
Stayed 1 night in Mar 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Stay

I was impressed by the level of hospitality. The rooms are modern.
Stayed 3 nights in Mar 2025