"Our time in the Plaza was perfect ! Everything is in the highest standard: best location on the 5th, excellent service, nice room. We also liked the f ... " More
6 Jun 2019 by Aziza
Thank you for taking the time to rate us!
16 Mar 2018 by Allison K.
Thank you for taking a moment to share your kind comments following your recent stay at The Plaza! It is a pleasure to hear that your experience was enjoyable overall and that you especially enjoyed our service, location and dining options! We will ensure that your feedback is shared with all of our teams with great pride. Thank you for choosing The Plaza and we hope to have the pleasure of having you join us again soon!
1 Feb 2024 by Luigi Romaniello, Managing Director
Dear Guest,Thank you for taking the time to complete a survey regarding your recent experience at our hotel. Firstly, please accept our sincere apologies for the inconveniences you have faced during your recent stay. This is certainly not the image nor the experience we wish our guests to have. Your feedback has been shared with all of the concerned colleagues and we are already working to ensure that such issues are rectified and do not occur again.By evaluating our services and sharing your feedback with us, you are assisting us to continuously improve in order to exceed your expectations.Thank you for choosing The Plaza and we hope to be presented with an opportunity to better serve you soon.Sincerely,
13 Apr 2022 by Ted Selogie, General Manager
Dear Guest, We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge) , Internet access in public areas - high speed
Valet parking (surcharge)
For a fee, guests can enjoy a full breakfast daily.
24-hour room service is available.
Recreational amenities at the hotel include a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not allow photography in the lobby; photography may also be restricted in other areas of the building.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. On-site parties or group events are strictly prohibited.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
The property is a member of Historic Hotels of America.
