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Mercure Charlestown

4.0 star property

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Photo gallery for Mercure Charlestown

A breakfast table with croissants, a glass of orange juice, and a cup, set against a scenic view.
A table set for two with a bottle of champagne, two glasses, and a candle.
A garden with palm trees and a pathway.
Exterior
Breakfast, lunch, dinner and brunch served

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
109 Madison Drive, Adamstown Heights, NSW, 2290
  • Place, Charlestown Square
    ‪16 min walk‬
  • Place, Westfield Kotara
    ‪3 min drive‬
  • Place, Glenrock State Conervation
    ‪4 min drive‬
  • Airport, Newcastle, NSW (NTL-Williamtown)
    ‪36 min drive‬

Room options

View all photos for Standard Twin Room, Multiple Beds

A hotel room with two beds, a wooden headboard, white bedding, a nightstand with a lamp, and a framed picture on the wall.

Standard Twin Room, Multiple Beds

8.8 out of 10
Excellent
(14 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a chair, a nightstand, a lamp, and a painting on the wall.

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(33 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Privilege, Room, 1 King Bed

A neatly made bed with white and blue pillows, a rolled white towel, and a grey bedspread.

Privilege, Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 King Bed

8.0 out of 10
Very good
(6 reviews)
  • Garden view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | Premium bedding, minibar, desk, blackout curtains

Standard Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

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About this property

Mercure Charlestown

This smoke-free hotel features an outdoor pool, a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe and conference space. Housekeeping is available on request.
Mercure Charlestown offers 53 air-conditioned accommodations with minibars and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Mercure Charlestown. During your stay, you'll be within walking distance of Charlestown Square. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy Modern European cuisine and ocean views while dining at Madison Kitchen + Bar
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a meeting room, conference space and a computer
  • 8 minutes by car from John Hunter Hospital and 8 minutes from Lake Macquarie
  • Airport shuttle service available for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 538 square feet (50 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and a garden are also featured at the business-friendly Mercure Charlestown. Self parking is free.

This 4-star Newcastle hotel is smoke free.

For a fee, guests can enjoy a full breakfast on weekdays from 6:30 AM and 9:30 AM.
Madison Kitchen + Bar – Overlooking the ocean and pool, this restaurant specialises in Modern European cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7 AM to 10 AM on weekends; AUD 27 to 27 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Madison Kitchen + Bar

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 538 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1981
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 9 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.4 per cent for credit card payments
The front desk is open daily from 6:30 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 35 per night.
  • Cots (infant beds) are available for AUD 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 27 to 27 per person
  • Airport shuttle fee: AUD 95 per vehicle (one way)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 35 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses some solar energy
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Mercure Charlestown offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 6:30 AM - 10 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 5 children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Charlestown Mercure
Mercure Charlestown
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Hotel Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel Adamstown Heights

Mercure Charlestown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 365 out of 1000 reviews
Rating 8 - Good. 406 out of 1000 reviews
Rating 6 - Okay. 147 out of 1000 reviews
Rating 4 - Poor. 59 out of 1000 reviews
Rating 2 - Terrible. 23 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable clean room in great location
Stayed 1 night in Apr 2026
Verified

8/10 Good

stephen Charles

Liked: Cleanliness
Breakfast excellent
Stayed 1 night in Mar 2026
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service
out of town. but not too far. restaurant was good
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff clean room and amazing food
Stayed 1 night in Nov 2025
Verified

8/10 Good

Shelley

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, comfy beds, tv with foxtel. Staff were lovely and accomodating
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ivica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great both evening and breakfast the next day. Its quiet and comfortable.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property we stayed at was clean, the bed was comfortable and the breakfast we had was excellent.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Its a quiet location,good beds,staff a bit in different
Stayed 1 night in Aug 2025
Verified

8/10 Good

Chris

Nice and clean, perfect except for the aircon noise.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, easy parking, great breakfast. Would definitely stay again.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Lynne de

Reception staff very friendly and helpful
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food and facilities
Stayed 2 nights in Nov 2024
Verified

6/10 Okay

Sarah

Liked: Amenities
It was ok but badly needs a full refresh and deep clean
Stayed 1 night in Feb 2026
Verified

8/10 Good

Shailesh

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good. The noise exhaust fan makes in the bathroom is pretty bad, hope they wil look at it
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Diorne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasurable stay

A pleasure to stay at
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Taj K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet but within 5 minutes of Charlestown shopping. Fairly neat and tight hotel and it looks like our room was recently refurbished.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Brett

Liked: Cleanliness, property conditions & facilities
Very quiet and central to most of the area
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for one night for family get together Easy....
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Ken

Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff and good food at restaurant
Stayed 1 night in Dec 2024
Verified

4/10 Poor

carol

Disliked: Cleanliness, property conditions & facilities
Block out blinds didn't completely fit windows, so light streamed in at each end. Toothpaste on sink, no shower gel or shampoo in containers. Terrible smell coming from bathroom, the sink was blocked. Did not report at the time due to having to be at the hospital until very late, but reported at check out, was told that a note will be left for housekeeping. We would not stay again
Stayed 1 night in Apr 2026
Verified

8/10 Good

briony

Liked: Cleanliness, property conditions & facilities
Lovely rooms however the palm trees need trimming due to hitting our hire car on the sides. And the cobblestone pathway does not feel secure to walk on for an elderly person . These could all be rectified easily making me leave a 5 star rating . We will definitely return . Great location
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Brian William

Liked: Cleanliness, staff & service, property conditions & facilities
Stay there often .
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy parking, very clean and staff were great.
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely reasonable pricing for this property, definitely worth staying.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was fantastic, staff were great and facilities and rooms first class would definitely stay again
Stayed 3 nights in Nov 2023