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Hotel Express Newcastle Gateshead

2.5 star property

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Photo gallery for Hotel Express Newcastle Gateshead

Exterior
Exterior
Double Room, Ensuite | Individually decorated, individually furnished, laptop workspace
Lobby
Shower, free toiletries, hair dryer, bathrobes

Reviews

6.0 out of 10

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Parking available
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Cuthbert St, Gateshead, England, NE8 1AF
  • Place, Utilita Arena Newcastle
    ‪14 min walk‬
  • Place, The Glasshouse
    ‪18 min walk‬
  • Place, Quayside
    ‪4 min drive‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪14 min drive‬

Room options

View all photos for Double Room, Ensuite

Individually decorated, individually furnished, laptop workspace

Double Room, Ensuite

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, Ensuite

Individually decorated, individually furnished, laptop workspace

Twin Room, Ensuite

  • 36 sq m
  • 2 bedrooms
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, Ensuite

Family Room, Ensuite | Individually decorated, individually furnished, laptop workspace

Family Room, Ensuite

  • 17 sq m
  • 3 bedrooms
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Triple Room, Ensuite ( Room)

Individually decorated, individually furnished, laptop workspace

Triple Room, Ensuite ( Room)

  • 36 sq m
  • 3 bedrooms
  • Sleeps 3
  • 3 Single Beds

View all photos for Triple Room, Shared Bathroom

Individually decorated, individually furnished, laptop workspace

Triple Room, Shared Bathroom

  • 37 sq m
  • 3 bedrooms
  • Sleeps 3
  • 3 Single Beds

View all photos for Double Room, Shared Bathroom

Individually decorated, individually furnished, laptop workspace

Double Room, Shared Bathroom

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room, Shared Bathroom

Single Room, Shared Bathroom | Individually decorated, individually furnished, laptop workspace

Single Room, Shared Bathroom

  • 28 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room, Shared Bathroom (Triple 1 Double/1 Single)

Family Room, Shared Bathroom (Triple 1 Double/1 Single) | Individually decorated, individually furnished, laptop workspace

Family Room, Shared Bathroom (Triple 1 Double/1 Single)

  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Twin Room, Shared Bathroom

Individually decorated, individually furnished, laptop workspace

Twin Room, Shared Bathroom

  • 36 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Suite, Ensuite (Sleeps 6)

Executive Suite, Ensuite (Sleeps 6) | Individually decorated, individually furnished, laptop workspace

Executive Suite, Ensuite (Sleeps 6)

  • 46 sq m
  • City view
  • Sleeps 6
  • 6 Single Beds

Similar properties

Signature Double Room, 1 Double Bed, Non Smoking, Shared Bathroom | Individually decorated, desk, laptop workspace, free WiFi
Metro Inns Newcastle
  • Parking included
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk
3.4 out of 5, 280 reviews
The price is €40
includes taxes & fees
20 Jan - 21 Jan
Metro Inns Newcastle

About this property

Hotel Express Newcastle Gateshead

Hotel with a 24-hour front desk, near St. James' Park
Self parking, a microwave in a common area and a fridge in a common area are available at this hotel. WiFi in public areas is free. Additionally, concierge services, a 24-hour front desk and express check-out are on-site.
Hotel Express Newcastle Gateshead offers 19 accommodations with complimentary bottles of water and coffee/tea makers. This individually decorated and furnished accommodation includes desk chairs. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Hotel Express Newcastle Gateshead. During your stay, you'll be within walking distance of Quayside. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and concierge services.
  • Free WiFi
  • English breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 3-minute drive from St. James' Park and a few minutes from Quayside
Hotel Express Newcastle Gateshead offers its guests a vending machine, tour/ticket assistance, and a garden. WiFi is free in public spaces. Hotel Express Newcastle Gateshead also features concierge services, room service (during limited hours), and express check-out. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gateshead hotel.

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 9:00 AM and at the weekend from 7:30 AM to 9:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Secured, covered parking on site (GBP 3 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking

Food and drink

  • English breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 7:30 AM to 9:30 AM on weekends; GBP 7 per person

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for GBP 25.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 7 per person
  • Covered self-parking fee: GBP 3 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.
Property Registration Number 09475683
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Express Ltd. Gateshead
Express Ltd. Gateshead
Express Ltd.
Hotel Express Newcastle
Express Newcastle Gateshead
Hotel Hotel Express Newcastle Gateshead Gateshead
Gateshead Hotel Express Newcastle Gateshead Hotel
Hotel Hotel Express Newcastle Gateshead
Hotel Express Newcastle Gateshead Gateshead
Express Newcastle
Hotel Express Ltd.
Express Newcastle Gateshead
Hotel Express Newcastle Gateshead Hotel
Hotel Express Newcastle Gateshead Gateshead
Hotel Express Newcastle Gateshead Hotel Gateshead

Hotel Express Newcastle Gateshead Reviews

Reviews

6.0
Rating 10 - Excellent. 66 out of 362 reviews
Rating 8 - Good. 88 out of 362 reviews
Rating 6 - Okay. 56 out of 362 reviews
Rating 4 - Poor. 55 out of 362 reviews
Rating 2 - Terrible. 97 out of 362 reviews

6.2/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

Reviews

4/10 Poor

Lesley

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff were not very welcoming, almost dismissive but helpful in the end so that was good. Rooms are not as picturesque as shown or very clean but bedding was absolutely fine. Lacked towels, no bath mat for leaking shower tray but the water was hot! Plenty of toiletries etc. Could make a tea or coffee but no water, nothing in vending machine and nowhere around to buy anything so go prepared! You are in the middle of a heavy traffic area and no facilities. Beds / pillows are not comfortable unless you like it beyond firm and with the surrounding noise / from the roads etc. just forget getting any sleep. It’s fine for a pit stop but nothing more.
Stayed 1 night in Oct 2025

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Martin

Liked: Cleanliness, staff & service
Very small room, no hanging space Terrible breakfast
Stayed 1 night in Sep 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's was comfortable no problems.
Stayed 1 night in Sep 2025

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Mark

Disliked: Cleanliness
Ok……Where do i start….This isn’t a dig at the people that worked there but when we turned up it was obvious the painters had been in because of the smell. When we looked at our rooms they were uninhabitable & there was a crazy man wandering the corridor in just hes pants !! I had two of my daughter with me & both myself & Ruby have asthma ! We immediately booked somewhere else & I’ve been trying to get my money back on the two nights but nobody has got back to me other than this site to say everything was above board……Well it wasn’t !!! I wont be using this site or obviously the hotel again.
Stayed 2 nights in Sep 2025

2/10 Terrible

Nicola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

People using drugs in the car park Room very unclean and nothing like photos that are all false Room smelt of cigarette smoke . Refused to stay there
Stayed 3 nights in Sep 2025

6/10 Okay

Anthony

Disliked: Cleanliness, property conditions & facilities

Fixer up

The place is a little run down. Needs work to bring it up to a good standard
Stayed 3 nights in Sep 2025

4/10 Poor

Arif

Travelled with family
Liked: Staff & service

Bed bugs made us not stay

Came over to stay the night for GNR in the family room, as we were 5 people. * Bathroom stank, we even bought our own air freshener. * the bathroom didn't have a lock * At least one of the blankets was not clean with marks * nit pick: the bathroom did need some modernisation * to top it of there were loads of bed bugs, which resulted us in leaving the hotel and drop my family back home in a 2 hr drive, and ended not staying We're not fussy people but the bed bugs was the key issue that made us leave. But I listed all the issues we faced, so that if can help others. It was suggested that the manager would call, but nothing Nevertheless the staff were very good, and cooperative
Stayed 1 night in Sep 2025

6/10 Okay

Abdullahi Usman

Travelled with family
Stayed 1 night in Jul 2025

2/10 Terrible

Dilini

Disliked: Cleanliness, staff & service, property conditions & facilities
No room lights during my
Stayed 1 night in Aug 2025

6/10 Okay

Kim

Liked: Property conditions & facilities
The hotel was very basic but met our needs, no restaurant for evening meal and breakfast was not to our liking
Stayed 2 nights in Aug 2025

4/10 Poor

Donald, Rocky River

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dust on furniture and cabinets, shower rooms were in poor maintenance and had pools of standing water. Property needs some attention.
Stayed 1 night in Aug 2025

6/10 Okay

Joanne Alice

Disliked: Cleanliness, property conditions & facilities, room comfort

Bad sleep

To avoid abuse on a late night bus I stayed here and didn’t sleep a wink all night . Homeless people were given temporary accommodation and the room I was given was dated and had a funny smell . This hotel is like a can of cheap beans it does what it says on the tin .
Stayed 1 night in Jul 2025

2/10 Terrible

Gemma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

John

Stayed 3 nights in Jul 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Express Hotel, Express Service.

The room and en-suite were clean. The bed was firm and comfortable and the sheets were clean. The staff are first class and happy to help. Only one personal complaint, the area outside the window is the smoking area and with it being hot, I had to keep the window open which meant the smell of tobacco and weed would fill the room and the loud conversations were annoying. I am although happy to recommend the hotel.
Stayed 2 nights in Jul 2025

6/10 Okay

Muhammad Usama Tauqeer

Experience

Overall it was an average experience because hotel rooms are bit old and washrooms are small.
Stayed 2 nights in Jul 2025

10/10 Excellent

Shamsur

Stayed 2 nights in Jun 2025

8/10 Good

Nathan

Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Overall, the staff were nice but the room was in awful condition and genuinely couldn't stay here, felt very unsafe and felt uncomfortable
Stayed 1 night in Jun 2025

6/10 Okay

Gabs

Stayed 1 night in Jun 2025

6/10 Okay

Denise

Disliked: Cleanliness, property conditions & facilities, room comfort
When we booked a few weeks ago, we paid a surcharge to pay at the hotel. They took the payment before we arrived and then couldn’t find or reservation when we arrived. Then they told us that we had already checked in! How? The room was not great but then it was only a bed for 6 hrs before we needed to get up at 3am for an early flight. Convenient for Newcastle airport
Stayed 1 night in Jun 2025

8/10 Good

Rohan

Liked: Staff & service, property conditions & facilities, room comfort
It was good
Stayed 2 nights in May 2025

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