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Quality Hotel & Suites At The Falls

2.5 star property

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Photo gallery for Quality Hotel & Suites At The Falls

Exterior
Interior entrance
Property amenity
Indoor pool, open 8:00 AM to 10:00 PM, pool loungers
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Hot tub
  • Bar
  • Parking available
  • Pool
  • Pet-friendly
  • Breakfast included

Explore the area

View in a map
240 1st Street, Niagara Falls, NY, 14303
  • Place, Niagara Falls State Park
    ‪2 min walk‬
  • Place, Conference Center Niagara Falls
    ‪2 min walk‬
  • Place, Seneca Niagara Resort & Casino
    ‪5 min walk‬
  • Airport, Niagara Falls, NY (IAG-Niagara Falls Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 28 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 Queen Bed, Accessible, Non Smoking

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Suite, Multiple Beds, Accessible, Non Smoking

  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Single Sofa Bed

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includes taxes & fees
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About this property

Quality Hotel & Suites At The Falls

Hotel with 2 restaurants, steps from Old Falls Street
Along with 2 restaurants, this hotel has an indoor pool and a bar/lounge. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour business centre, Access to hot tub and self parking. Housekeeping is available on request.
Quality Hotel & Suites At The Falls offers 206 accommodations with laptop-compatible safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on request.

An indoor pool and Access to hot tub are on site.
Our customers tell us they can't get enough of Quality Hotel & Suites At The Falls's great location. During your stay, you're just a quick walk from Niagara Falls State Park. Free breakfast, free WiFi in public areas and 2 restaurants are available. This property offers pet-friendly amenities, such as an off-lead area.
  • Free continental breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Steps from Old Falls Street and Niagara Falls Culinary Institute
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including an off-lead area
Quality Hotel & Suites At The Falls offers its guests an indoor pool and Access to hot tub. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. A vending machine, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Quality Hotel & Suites At The Falls. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Niagara Falls hotel.

Guests are served a free continental breakfast daily from 7:00 AM to 10:00 AM.
Legends Bar – On-site bar. Guests can enjoy drinks at the bar.
Papa John's – This restaurant specialises in American cuisine. Open daily.
Old Falls St. Burgers – On-site bistro. Open daily.
We Proudly Brew – On-site coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 19.95 per night)
  • Covered parking on site (USD 19.95 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Legends Bar
  • Old Falls St. Burgers
  • Papa John's
  • We Proudly Brew

Things to do

  • Billiards/pool table
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting room

Outdoors

  • In a state park
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per accommodation, per day, plus a one-time cleaning fee of USD 100.00
  • Only dogs are allowed
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 200 per stay
  • Resort fee: USD 9.95 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Concierge service
  • Faxes
  • Housekeeping
  • In-room coffee
  • Laundry facilities
  • Newspaper
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 19.95 per night (in/out privileges)
  • Nearby parking fee: USD 19.95 per night (60 ft away)
  • Pet fee: USD 30 per accommodation, per day plus a one-off USD 100.00 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 1.50 per night
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quality Falls Niagara Falls
Quality & Suites At The Falls
Quality Hotel And Suites At The Falls
Quality Hotel & Suites At The Falls Hotel
Quality Hotel & Suites At The Falls Niagara Falls
Quality Hotel & Suites At The Falls Hotel Niagara Falls

Reviews

Quality Hotel & Suites At The Falls Reviews

6.8

6.4/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 427 out of 1602 reviews
Rating 8 - Good. 364 out of 1602 reviews
Rating 6 - Okay. 343 out of 1602 reviews
Rating 4 - Poor. 236 out of 1602 reviews
Rating 2 - Terrible. 232 out of 1602 reviews

Reviews

2/10 Terrible

CARMEN, Las Vegas

Disliked: Amenities, property conditions & facilities
1. Our room was filthy as hell. We walked in and knew immediately that they didn’t vacuum and we found dirty toenails near my bed! Plus other junk on floor. 2. I got early check in at 2 but one of the lady didn’t even let me in at 145!!!! She made me wait until the dot! 3. Some housekeeping / cleaning staff was loud, laughing and talking too much! 4. The next room to us was loud as hell! Around 8-11 pm. Called front desk and he said quiet hours starts at 11 so he couldn’t do anything !!! 5. Hotel smelled like marijuana and clean at the same time
Stayed 3 nights in Aug 2025

6/10 Okay

Carmen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was nice ,the breakfast was bad just bread and waffales ,the employees wanted to get everyone out and opening people door room ..
Stayed 1 night in Aug 2025

10/10 Excellent

Rita de Cassia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I didn't like the smell of the room or the bathroom curtain. It smelled bad, and the bathtub had dark stains. The window overlooking the city was stained and dirty. I cleaned it so I could take pictures. The breakfast was disorganized and, because it was self-service, it was left dirty by users. Other than that, the staff was polite and super helpful. The hotel is centrally located and offers easy access to food and tours.
Stayed 2 nights in Aug 2025

6/10 Okay

Sharmin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Perfect location and friendly staff. I didn't lilke the breakfast.
Stayed 1 night in Aug 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Aug 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great, nice service,staff was friendly. We will comeback again. Thank you, for the hospitality...
Stayed 2 nights in Aug 2025

10/10 Excellent

Areeya

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
AC never was never fixed
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities

Hotel Upgrade / Service Improvement Needed

The hotel's location is good, but the property needs to be upgraded / renovated: hallway carpet, wall paint, elevator, breakfast / dining area can do with some attention from the management. Likewise, breakfast service, including the breakfast offering, can do with a lot of improvement if management intends to attract customers. The breakfast line was always long and quite disorganized. Please pay special attention, too, to the cleanliness of your hotel premises: lobby, swimming pool, dining area. The hotel crew were helpful to us during our 3-day stay at the hotel, which we truly appreciate. However, except for a couple of employees, most appeared tired and showed lack of energy to extend service to guests, especially those assigned in the breakfast service.
Stayed 3 nights in Aug 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
I had to get a hotel when my Airbnb was canceled at the last minute. Now I understand why this hotel still had rooms. Don't expect to get a parking spot on the property. You will be directed to a parking garage down the street and if it is full, you're on your own. I definitely wouldn't stay here again. It desperately needs updating and cleaning! The staff was actually wonderful though.
Stayed 3 nights in Jun 2025

8/10 Good

Luke

Stayed 2 nights in Aug 2025

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service
The sink to wash your hands is outside of the bathroom, which would be ok BUT, there are no towels or towel racks to dry your hands! You have to walk back into the bathroom with wet hands in order to dry them! We had one small trash can, one roll of toilet paper and an empty box of kleenex for 3 adult women. We had to keep getting supplies from the front desk and we took clean towels from the pool area.
Stayed 3 nights in Aug 2025

2/10 Terrible

Victor

Disliked: Staff & service

Non-existing Costumer Service

If you have unforeseen problems that are totally out of your control, like airlines mechanical issues and flight cancelations, DO NOT EXPECT for this hotel to assist you. I had to cancel my reservation due to not being able to meet my dated reservation. This hotel refused to work with me and with Hotels.com in the effort to get a refund, not even a partial refund of my reservation, even though it was explained to them that I had no control due to airlines flight times and dates. My recommendation, try to stay in a different hotel that is more costumer oriented, this one, sad to say, is far from that. Safe travels.
Stayed 3 nights in Aug 2025

8/10 Good

Jacqualin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect little hotel with everything one needs to be comfortable and accommodating. Location is excellent!!! Could walk almost anyplace concerning the Falls. Great stay guys especially front desk operator Amaya👍Personality galore. Thanks
Stayed 3 nights in Aug 2025

2/10 Terrible

Yulia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled like pets urine, and the bathroom had hair in the corner
Stayed 1 night in Aug 2025

10/10 Excellent

Balkar, Jamaica, New York

Travelled with family
Liked: Amenities
Nice, excellent place near falls
Stayed 3 nights in Aug 2025

8/10 Good

Karen M.

Travelled with family
Liked: Staff & service
At first glance, the hotel seems to be older and a little run down (a little), but all things considered, it was a great hotel. It is centrally located to just about every activity you can do if you are not afraid to do a little bit of walking. The only real complaint I had was that like all hotels, the walls are paper thin which can be bad if you have noisy neighbors, but that can be taken care of too with some pounding on the walls 😉. All in all, a good hotel. 😊
Stayed 2 nights in Aug 2025

2/10 Terrible

SAILESH

Disliked: Staff & service
The worst
Stayed 1 night in Aug 2025

6/10 Okay

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Muzaffar

Disliked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 2 nights in Aug 2025

4/10 Poor

Kevin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not recommended

Glad it was a sleep and run cause this is not the place for comfort. Pictures on hotels.com are filtered like a crackhead on Snapchat. Corners and edges of everything are unclean as if they ran a mop quick and said good enough. Damage to the walls and ceiling, slap some plaster and paint on and call it fixed. Check in late, go to sleep and check out early. Place is one step away from being a motel. Oh and did I mention the only parking is a multilevel garage for you to hump your luggage a quarter mile to the building?
Stayed 1 night in Aug 2025

2/10 Terrible

Verónica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty, smell like cigarettes and wet dog plus there was not parking available.
Stayed 1 night in Aug 2025

8/10 Good

Adam

Liked: Cleanliness, staff & service
Yes
Stayed 1 night in Aug 2025

6/10 Okay

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We loved that the location was very close to Niagara Falls venues and within walkable distance to the Canadian border crossing at Rainbow Bridge. The free breakfast was a misnomer as they don't serve eggs or sausage except on weekends. The waffle machines are there every day as well as an assortment of muffins, pastries and breads. The fruit wasn't fresh and they ran out every day we were there. They booked us into an ADA room with a machine operated door, which wasn't a problem per se, but we didn't ask for it, so we had to wait about 30 seconds for the room door to close whenever we entered or exited the room. Because it was ADA, the bathroom had a pocket door (not a swing door). There was no moldings installed around the doorway so the track and hardware were exposed. The toilet was loose on its flange and made a loud thud every time it shifted. The shower dam wasn't caulked properly and leaked badly onto the bathroom floor. Also, the shower valve was plumbed incorrectly so that when hot was selected, the water ran cold and vise versa. We didn't complain as we spent most of the time outside in the beautiful Niagara Falls attractions, but a hotel with the word Quality in the name should not book rooms in which the bathrooms are in disrepair. We did enjoy our stay regardless of these issues and the staff was great, especially the folks working the impossibly busy breakfast every morning (they were constantly running out of waffle batter and fruit). Also the lighting was dim.
Stayed 3 nights in Aug 2025

8/10 Good

Jessica

Liked: Staff & service
Great place to stay for a quick stop at the falls.
Stayed 1 night in Aug 2025

4/10 Poor

nizan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025