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Residence Inn Norfolk Downtown

3.0 star property

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Photo gallery for Residence Inn Norfolk Downtown

Indoor pool
Lobby
Exterior
Lobby
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
227 West Brambleton Avenue, Norfolk, VA, 23510
  • Place, Norfolk Scope
    ‪5 min walk‬
  • Place, The NorVa
    ‪7 min walk‬
  • Place, Chrysler Hall
    ‪8 min walk‬
  • Airport, Norfolk, VA (ORF-Norfolk Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 Double Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 83 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

In-room safe, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

9.6 out of 10
Exceptional
(4 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

In-room safe, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

9.4 out of 10
Exceptional
(3 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

TV

Suite, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(9 reviews)
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

TV

Suite, 1 Bedroom

8.8 out of 10
Excellent
(9 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

In-room safe, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(64 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Residence Inn Norfolk Downtown

Hotel in Norfolk with free breakfast and fitness centre
An indoor pool, a fitness centre and a snack bar/deli are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business centre and a meeting room are on-site. Housekeeping is available on request.
Residence Inn Norfolk Downtown offers 160 accommodations with a safe and free newspapers. This accommodation has separate sitting areas and is furnished with double sofa beds. Premium cable televisions are provided. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit and hairdryers.

This Norfolk hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Residence Inn Norfolk Downtown. During your stay, you're just a quick walk from Chrysler Museum of Art. Enjoy features like free breakfast and free WiFi in public areas, plus an indoor pool.
  • Free continental breakfast offered
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a business centre and a meeting room
  • On-site recreation includes a gym
  • 13 minutes by car from Naval Station Norfolk and 5 minutes from Old Dominion University
  • Pets welcome for a fee
Residence Inn Norfolk Downtown offers its guests an indoor pool and a fitness centre. There's a snack bar/deli on site. Free breakfast is served. WiFi is free in public spaces.

A business centre and a meeting room are available. The business-friendly Residence Inn Norfolk Downtown also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. For a fee, parking is available.

This 3-star Norfolk hotel is smoke free.

Guests are served a free continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 18 per day)
  • Parking on site (USD 18 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Restaurant dining guides
  • Separate dining area
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay, plus a one-time cleaning fee of USD 125
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 18 per night
  • Nearby parking fee: USD 18 per day
  • Pet fee: USD 100 per accommodation, per stay plus a one-off USD 125 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Residence Inn Hotel Norfolk Downtown
Residence Inn Norfolk Downtown
Residence Inn Norfolk Downtown Hotel Norfolk
Residence Inn Norfolk Downtown Hotel
Resince Inn Norfolk Hotel
Norfolk Downtown Norfolk
Residence Inn Norfolk Downtown Hotel
Residence Inn Norfolk Downtown Norfolk
Residence Inn Norfolk Downtown Hotel Norfolk

Residence Inn Norfolk Downtown Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 504 out of 964 reviews
Rating 8 - Good. 270 out of 964 reviews
Rating 6 - Okay. 88 out of 964 reviews
Rating 4 - Poor. 53 out of 964 reviews
Rating 2 - Terrible. 49 out of 964 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Bryan Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Was ok for the price. The room had a strange odor and the hot water was only about 90 degrees. On the positive side it was very spacious and had a great location with a short walking distance to downtown.
Stayed 1 night in Oct 2025

10/10 Excellent

Cristina

Stayed 2 nights in Oct 2025

4/10 Poor

Danielle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was no hot water . I told the front desk, no one every came to fix it. The room was cleanish. It was pet-friendly and the staff was very nice But no hot water for a week was very unpleasant
Stayed 6 nights in Jul 2025

10/10 Excellent

Antoinette

Travelled with family, Business traveller
Liked: Amenities
Front desk was very friendly and informative about places to visit for dinner. Room was very clean.
Stayed 1 night in Oct 2025

10/10 Excellent

Kian Casey

Great!
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Stayed 1 night in Sep 2025

6/10 Okay

Dawn

Travelled with family
The upholstered furniture was soiled, the mattress pad was raggedy and didn’t fit the bed, some of the hard furniture had damage. The room smelled like old ramen noodles. The staff at the front desk were helpful. The garage across the street (the only parking for the hotel) was dirty and inconvenient.
Stayed 3 nights in Oct 2025

8/10 Good

Laurie

Stayed 3 nights in Sep 2025

10/10 Excellent

Sherry

Stayed 1 night in Sep 2025

10/10 Excellent

Wallace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. Parking availability could be better especially for handicap persons.
Stayed 1 night in Sep 2025

10/10 Excellent

Stephanie

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, easy check in and check out process. Parking was easy.
Stayed 1 night in Sep 2025

4/10 Poor

Erika

Stayed 6 nights in Aug 2025

8/10 Good

Tannetta

Liked: Cleanliness, staff & service, property conditions & facilities
Z
Stayed 1 night in Aug 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the mishandling of my daughter in law reservation. She was not notified of problems with her reservation until day of arrival which resulted in our family being separated and staying at different locations. I found that to be very unprofessional.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing to front desk (KAY) to the room great location would highly recommend
Stayed 2 nights in Aug 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good breakfast
Stayed 1 night in Aug 2025

6/10 Okay

Dagmara

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Disappointing condition of the room and pool area

We stayed in room 709, it was very clean, but several items were missing or damaged. Pull-out sofa was broken, which made it impossible to sleep on, TV remote was missing and TV in living room didn’t work even after asking to have it fixed, situation wasn’t resolved. There was no luggage stand to put the suitcase on, sink was clogged and carpet was damaged. The pool looked dirty and the hot tub condition was so poor that we didn’t risk using it. The bright star of the stay was our breakfast assistant DeeDee who was just amazing. Other than that, the hotel has a lot to catch up on.
Stayed 2 nights in Aug 2025

2/10 Terrible

Deborah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sorry stay!!

We had to come to Norfolk to visit my Dad who is in the process of passing. During my search for a place to stay, this was the closest. Our family consist of 2 adults and 1 small, well trained ShihTzu. I planned to stay for 2 days and paid for two days, but was not happy with this hotel so we left early on the second day. The room was lacking amenities' that we needed for my husbands health issues, No microwave being one, and I saw what i thought was a manager in the hall after the first night and ask about it. Was told we would have one delivered, however when I returned to the hotel that day, there was no microwave. The bed was not comfortable, the furniture was not comfortable. We left at like 5-6:00 on the second day. My husband and pet stayed in the hotel while I went to the hospital to be with my father. When i told the front clerk we were check out, he never even ask if there were any problems! But the hotel has charged me the full $691.70 for this sorry stay. Upon checking into this hotel, I told the lady I was usually a Hilton member, but did not find one close enough. She said "hopefully we can do better and your stay will be good" or something to that effect. The stay was not better, it was horrible!! And just for the record, our dog is well trained and left nothing behind in the room and does his bathroom breaks outside. Our trip home was 4 hours one way and after a stay in the hospital for 1&1/2 days, it was a ruff trip home!!
Stayed 2 nights in Aug 2025

10/10 Excellent

Denise N

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

vanessa

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The AC was broken on my first night, and the customer service was terrible, completely unattended. Every time we ask for a simple task it was a problem and attitude.
Stayed 3 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Amina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome! Wonderful breakfast spread
Stayed 5 nights in Aug 2025

6/10 Okay

Mark, San Antonio

Liked: Staff & service
Disliked: Property conditions & facilities
The beds were terrible -- too soft, saggy, and just worn out. We had to move rooms after 1 night because there was no hot water on the 2nd floor. The breakfast buffet was OK, but some hot food items were cold. You should add a microwave oven so guests can reheat cold food.
Stayed 1 night in Jul 2025