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Residence Inn Norfolk Downtown

3.0 star property

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Photo gallery for Residence Inn Norfolk Downtown

An indoor swimming pool with clear blue water, surrounded by large windows, and equipped with lounge chairs and a lifeguard chair.
A modern lobby with a seating area, a large screen, and a map on the wall.
A hotel lobby with a long reception desk, multiple seating areas, and a television displaying news.
A hotel lobby with a mix of seating options, including round tables and chairs, a long communal table, and a television mounted on the wall.
A multi-story hotel with a prominent 'Residence Inn' sign, located at a city intersection with traffic lights and street signs visible.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
227 West Brambleton Avenue, Norfolk, VA, 23510
  • Place, Norfolk Scope
    ‪5 min walk‬
  • Place, Chrysler Museum of Art
    ‪6 min walk‬
  • Place, Waterside District
    ‪15 min walk‬
  • Airport, Norfolk, VA (ORF-Norfolk Intl.)
    ‪17 min drive‬

Room options

View all photos for Suite, 1 Double Bed

A hotel room with a dining area, a sofa, a desk, and a bed.

Suite, 1 Double Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 83 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

A hotel room with a bed, a sofa, a desk, and a TV.

Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

9.0 out of 10
Wonderful
(6 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

A hotel room with a bed, a sofa, a desk, and a TV.

Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

9.4 out of 10
Exceptional
(3 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

A hotel room with a large bed, two bedside tables with lamps, a framed artwork above the bed, and a large window with sheer curtains.

Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

A hotel room with a bed, a sofa, a desk, and a TV.

Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed

A hotel room with a large window, a desk with a chair, a dining table with chairs, a television on a dresser, and a carpeted floor.

Suite, 1 King Bed with Sofa bed

8.4 out of 10
Very good
(11 reviews)
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

A hotel room with a large window, a desk with a chair, a dining table with chairs, a television on a dresser, and a carpeted floor.

Suite, 1 Bedroom

8.6 out of 10
Excellent
(10 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed with Sofa bed

A hotel room with a bed, a TV, a desk with a phone, and a sofa.

Studio Suite, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(71 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Residence Inn Norfolk Downtown

An indoor pool, a fitness centre and a snack bar/deli are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business centre and a meeting room are on-site. Housekeeping is available on request.
Residence Inn Norfolk Downtown offers 160 accommodations with a safe and free newspapers. This accommodation has separate sitting areas and is furnished with double sofa beds. Premium cable televisions are provided. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit and hairdryers.

This Norfolk hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Residence Inn Norfolk Downtown. During your stay, you're just a quick walk from Norfolk Scope. Enjoy features like free breakfast and free WiFi in public areas, plus an indoor pool.
  • Free continental breakfast offered
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a business centre and a meeting room
  • On-site recreation includes a gym
  • Within a 15-minute walk of Norfolk Scope and Sentara Norfolk General Hospital
  • Pets welcome for a fee
Residence Inn Norfolk Downtown offers its guests an indoor pool and a fitness centre. There's a snack bar/deli on site. Free breakfast is served. WiFi is free in public spaces.

A business centre and a meeting room are available. The business-friendly Residence Inn Norfolk Downtown also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. For a fee, parking is available.

This 3-star Norfolk hotel is smoke free.

Guests are served a free continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (USD 18 per day)
  • Parking on site (USD 18 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Restaurant dining guides
  • Separate dining area
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay, plus a one-time cleaning fee of USD 125
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 18 per night
  • Nearby parking fee: USD 18 per day
  • Pet fee: USD 100 per accommodation, per stay plus a one-off USD 125 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Residence Inn Hotel Norfolk Downtown
Residence Inn Norfolk Downtown
Residence Inn Norfolk Downtown Hotel Norfolk
Residence Inn Norfolk Downtown Hotel
Resince Inn Norfolk Hotel
Norfolk Downtown Norfolk
Residence Inn Norfolk Downtown Hotel
Residence Inn Norfolk Downtown Norfolk
Residence Inn Norfolk Downtown Hotel Norfolk

Residence Inn Norfolk Downtown Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 523 out of 1000 reviews
Rating 8 - Good. 277 out of 1000 reviews
Rating 6 - Okay. 94 out of 1000 reviews
Rating 4 - Poor. 55 out of 1000 reviews
Rating 2 - Terrible. 51 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and spacious hotel in an excellent area of downtown Norfolk. All the staff were very kind and courteous. We really enjoyed our stay there.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
Clean, great service, will stay again
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Michelle Jayne

Liked: Cleanliness, amenities, property conditions & facilities
It was nice and clean, staff and amenities were great
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best customer service we have ever had. The customer service by itself was far beyond what I’ve ever experienced in a hotel situation before definitely would recommend staying there anytime
Stayed 2 nights in Mar 2026
Verified

4/10 Poor

Evangeline

The place is good. Needs upgrade
Stayed 1 night in Dec 2025
Verified

8/10 Good

M

Liked: Cleanliness, staff & service, amenities
The hotel was clean, the staff were wonderful and very welcoming. And it was quiet!! Nobody running around, no yelling, no door slamming and no weed smells, loved it!
Stayed 1 night in Feb 2026
Verified

8/10 Good

Lynn

Liked: Cleanliness, staff & service, amenities
The breakfast was tasty, but not very hot. The bed was terrific, the sofa bed has really bad cushions. The bathroom doors does not close. The highlight was the front desk agents, especially Rachel. They were always smiling and helpful. Thanks.
Stayed 4 nights in Apr 2026
Verified

6/10 Okay

mirela

Liked: Cleanliness, staff & service, amenities
It was a comfortable stay close to everything with 5 minute walk to Granby street. The staff was wonderful and the lobby, halls and room were clean. The only reason I’m giving 3 stars is the oppressive chemical smell in the room (310). I got used to it in 5 minutes and was surprised that my asthma didn’t kick in…
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Roland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. Staff was friendly and service good. Did not use gym. Had no pet.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Ines

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed a couple of day in April 2026. Staff was amazing and very friendly. Hotel was clean one thing was only one elevator worked. Don’t know why the other was not working but we had to wait for the elevator more than necessary. Also the floor by the elevator in the main floor was peeling off, accident hazard. Rooms were above average. Parking lot is needed.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Hannah

Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and helpful and clean room
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, property conditions & facilities
Staff was great and friendly. (Front desk and breakfast attendants). Breakfast had gluten free muffins and oat milk.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Michael

Liked: Staff & service, amenities
Staff was great, as always, very helpful, very kind. But this trip, there was a lot of hair left in the bathroom sink. Not my hair.
Stayed 2 nights in Feb 2026
Verified

2/10 Terrible

James

Disliked: Staff & service, property conditions & facilities
The room price on your end wasn't the same as the one I agreed to, so the entire trip was a failure.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Marquell

Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Feb 2026
Verified

8/10 Good

Michael Wayne

Liked: Cleanliness, staff & service, amenities
The room was clean. Staff are very friendly and helpful. But this trip, the laundry room was out of order. The whole time and one elevator was out of service.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing to front desk (KAY) to the room great location would highly recommend
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, easy check in and check out process. Parking was easy.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Martin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was way too cold and unable to heat the room using thermostat. I froze every night.
Stayed 7 nights in Mar 2026
Verified

6/10 Okay

Dona

Liked: Cleanliness, staff & service
One elevator was not functioning. It was our understanding this has been going on for several weeks!
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Yennhi

Liked: Cleanliness, staff & service, amenities
Clean room. Cozy. Nice staffs.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Nena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay again
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

alan

Liked: Cleanliness, amenities, property conditions & facilities
Staff was excellent at check in
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Antoinette

Liked: Amenities
Front desk was very friendly and informative about places to visit for dinner. Room was very clean.
Stayed 1 night in Oct 2025