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Holiday Inn Express Union City (San Jose) by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Union City (San Jose) by IHG

Free buffet breakfast
Exterior
Exterior
Point of interest
In-room safe, desk, iron/ironing board, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Parking included
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
31140 Alvarado Niles Rd, Union City, CA, 94587
  • Union Landing
    ‪6 min walk‬
  • Chabot College
    ‪5 min drive‬
  • California State University East Bay
    ‪10 min drive‬
  • Oakland, CA (OAK-Oakland Intl.)
    ‪19 min drive‬

Room options

View all photos for Suite, 1 Queen Bed, Kitchenette

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Queen Bed, Kitchenette

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed (Extra Floor Space)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed

8.0 out of 10
Very good
(22 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(19 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free WiFi

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility, Accessible Tub)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility, Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Communications, Mobility)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Communications, Mobility)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express Union City (San Jose) by IHG

Hotel in Union City with free breakfast and 24-hour front desk
This smoke-free hotel features laundry facilities, a 24-hour front desk and express check-in. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, express check-out, a front desk safe and multilingual staff assistance are on-site.
Holiday Inn Express Union City (San Jose) by IHG offers 77 accommodations with a safe and coffee/tea makers. Flat-screen televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit.

This Union City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express Union City (San Jose) by IHG. During your stay, you're just a quick walk from Cinemark Century Union Landing 25. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, laundry facilities and multilingual staff
  • Steps from Cinemark Century Union Landing 25 and 11 minutes on foot from Union Landing
Free breakfast is available. WiFi is free in public spaces. The business-friendly Holiday Inn Express Union City (San Jose) by IHG also features multilingual staff, laundry facilities, and express check-in. Limited free parking is available on a first-come, first-served basis.

This Union City hotel is smoke free.

Guests are served a free buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from May 22 2024 to September 30 2025 (dates subject to change):
  • Meeting facilities
The property will be renovating from 26 June 2023 to 30 September 2025 (completion date subject to change). The following areas are affected:
  • Business centre
  • Lift
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Laundry facilities
  • Selected guestrooms
  • Hot tub
  • Swimming pool
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Jose Hotel Union City San
Holiday Inn Express Union City San Jose
Union City San Jose
Holiday Inn Express Union City San Jose Hotel

Holiday Inn Express Union City (San Jose) by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 451 out of 926 reviews
Rating 8 - Good. 315 out of 926 reviews
Rating 6 - Okay. 96 out of 926 reviews
Rating 4 - Poor. 38 out of 926 reviews
Rating 2 - Terrible. 26 out of 926 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Roxanne

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The price was comparable in the area BUT I was not notified the facility was under construction. I was forced to sign a form stating that I knew and was informed there was work being done on the facility and there was no access to the pool and other areas in the building. Access to the entrance was also very difficult.
Stayed 1 night in Jun 2025

6/10 Okay

Cindy

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2025

8/10 Good

Sophie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

4/10 Poor

Alex

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience. Toilet did not work
Stayed 2 nights in May 2025

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent

I was honestly surprised by the quality of the room considering i just picked the cheapest room.
Stayed 1 night in May 2025

10/10 Excellent

Dyjen

Stayed 2 nights in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was decent
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The construction was horrible
Stayed 3 nights in Apr 2025

6/10 Okay

Parris

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities

Thank you

The cable stopped working while I was watching the game. I went down to speak with front desk manager Maria. She came up to the room to see what the issue could be. She was very apologetic and also trying to resolve the issue as quickly as possible. She went and checked if the cable was working in a different room. She went down stairs to call comcast only to find out there was an outage in the area. She was very helpful and apologetic she even offered me an updated rook which I really appreciated.
Stayed 1 night in May 2025

8/10 Good

Parris

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
It was pleasant room cleaned very comfortable and peaceful
Stayed 1 night in May 2025

10/10 Excellent

Chris

Stayed 2 nights in Apr 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grocery store down the street. A short drive to dinning options..
Stayed 1 night in Apr 2025

8/10 Good

Seann

Business traveller
Liked: Staff & service, room comfort
Average hotel. Room was OK, but definitely time to start upgrading. Bathroom looks dated and worn. Carpet looks old. But, clean and good customer service. Parking is a bit tight.
Stayed 2 nights in Apr 2025

8/10 Good

Aleta

Stayed 1 night in Apr 2025

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Clean, excellent breakfast. We forgot tooth brushes and tooth paste and they had everything!
Stayed 1 night in Apr 2025

6/10 Okay

Amit, Portland

Travelled with family
Liked: Cleanliness, staff & service, amenities
If you have a room that faces the road, then there was a lot of noise, car engines rumbling thru the night. I asked them to get the room changed, they said they are completely sold out for the next 2 nights! which could be true I guess, but I was not able to sleep well. walls and glass is too thin. If you get a room which opens up in the back or towards the pool, then you should be ok. would not stay here again tho.
Stayed 1 night in Apr 2025

6/10 Okay

Rod

Stayed 1 night in Apr 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Dave

Stayed 2 nights in Mar 2025

6/10 Okay

Eve

Business traveller
Liked: Cleanliness, staff & service, room comfort

Poor wifi made my business trip quite frustrating.

The staff was very friendly, however, many things did not work here. The wifi connection was terrible and being here for a business trip that made it very difficult to do my work. The vending machines did not work, and the constant playing of Fox "News" in the breakfast room was very obnoxious. The workout room everything was sticky (I think due to the type of peroxide based cleaner they used which is not good for exercise equipment). The mattress felt a bit old. Positives: the rooms were very clean and the pillows were also very fluffy and there were four pillows which I loved. I would likely choose another hotel in future.
Stayed 3 nights in Mar 2025

6/10 Okay

Mario

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2025

8/10 Good

Duane

Liked: Cleanliness, staff & service, amenities
It was close to everything as far as dinning and the movie theater👍
Stayed 2 nights in Mar 2025

10/10 Excellent

ROSHLYNN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

J.GUADALUPE

Stayed 1 night in Mar 2025

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