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Hotel Casa del Sótano

3.5 star property
VIP Access

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Photo gallery for Hotel Casa del Sótano

Rooftop terrace
Exterior
Design Studio Suite, 1 Bedroom, Terrace, City View | 1 bedroom, laptop workspace, iron/ironing board, free WiFi
Courtyard
Rooftop terrace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Gym
  • Room service
  • Housekeeping

Explore the area

View in a map
Tinoco y Palacios 414, Col. Centro, Oaxaca, OAX, 68000
  • Auditorio Guelaguetza
    ‪7 min walk‬
  • Oaxaca Cathedral
    ‪7 min walk‬
  • Church of Santo Domingo de Guzmán
    ‪7 min walk‬
  • Oaxaca Intl. (OAX)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Panoramic Studio Suite, 1 Bedroom, Terrace, City View

Panoramic Studio Suite, 1 Bedroom, Terrace, City View | 1 bedroom, laptop workspace, iron/ironing board, free WiFi

Panoramic Studio Suite, 1 Bedroom, Terrace, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Apartment, 1 King Bed, Kitchenette, Mountain View

Junior Apartment, 1 King Bed, Kitchenette, Mountain View | 1 bedroom, laptop workspace, iron/ironing board, free WiFi

Junior Apartment, 1 King Bed, Kitchenette, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Double Room

Family Double Room | 1 bedroom, laptop workspace, iron/ironing board, free WiFi

Family Double Room

8.0 out of 10
Very good
(18 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room

Traditional Room | 1 bedroom, laptop workspace, iron/ironing board, free WiFi

Traditional Room

8.6 out of 10
Excellent
(31 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Studio

Comfort Studio | 1 bedroom, laptop workspace, iron/ironing board, free WiFi

Comfort Studio

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Design Studio Suite, 1 Bedroom, Terrace, City View

Design Studio Suite, 1 Bedroom, Terrace, City View | 1 bedroom, laptop workspace, iron/ironing board, free WiFi

Design Studio Suite, 1 Bedroom, Terrace, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Double Room, 1 King Bed

Comfort Double Room, 1 King Bed | 1 bedroom, laptop workspace, iron/ironing board, free WiFi

Comfort Double Room, 1 King Bed

9.2 out of 10
Wonderful
(40 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Casa del Sótano

Adults-only inn with fitness centre and spa services
A restaurant, a fitness centre and spa services are available at this smoke-free inn. WiFi in public areas is free. Additionally, concierge services, a 24-hour front desk and express check-out are on-site.
Hotel Casa del Sótano offers 25 air-conditioned accommodations with complimentary bottles of water and a hairdryer. 32-inch flat-screen televisions come with Netflix.

Bathrooms include a shower and complimentary toiletries. This Oaxaca inn provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the inn include a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Hotel Casa del Sótano's great location gets high marks from our customers. During your stay, you're just a quick walk from Church of Santo Domingo de Guzmán. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy Mexican cuisine while dining at Raíces Restaurante
  • English breakfast served daily for a fee
  • Amenities include a front desk safe, a gift shop and a terrace
  • On-site recreation includes a gym
  • Guests have great things to say about the overall condition of the property and the location
  • Just a 4-minute walk from Santo Domingo Square and 6 minutes on foot from Oaxaca Ethnobotanical Garden
There's a restaurant on site. WiFi is free in public spaces. A fitness centre, spa services, and a terrace are also featured at Hotel Casa del Sótano.

This 3.5-star Oaxaca inn is smoke free.

For a fee, guests can enjoy a English breakfast daily from 7:30 AM to 1:00 PM.
Raíces Restaurante – This restaurant specialises in Mexican cuisine.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 210 metres; reservations required
  • Offsite parking; reservations required

Food and drink

  • Daily English breakfast available 7:30 AM to 1:00 PM for a fee: MXN 350 per person
  • A restaurant

Restaurants on site

  • Raíces Restaurante

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • No lift

More

  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Casa del Sótano

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately MXN 350 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the inn before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't allowed at Hotel Casa del Sótano.

Property is also known as

Casa del Sótano
Casa Del Sotano Hotel
Casa Del Sotano Oaxaca
Casa del Sótano Oaxaca
Hotel Casa del Sótano
Hotel Casa del Sótano Oaxaca
Hotel Casa Sótano Oaxaca
Hotel Casa Sótano
Casa Sótano Oaxaca
Casa Sótano
Hotel Casa del Sótano Inn
Hotel Casa del Sótano Oaxaca
Hotel Casa del Sótano Inn Oaxaca

Reviews

Hotel Casa del Sótano Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 656 out of 1004 reviews
Rating 8 - Good. 218 out of 1004 reviews
Rating 6 - Okay. 86 out of 1004 reviews
Rating 4 - Poor. 32 out of 1004 reviews
Rating 2 - Terrible. 12 out of 1004 reviews

Reviews

10/10 Excellent

Foresta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was so beautiful with courtyard gardens and cafe, terraza and roof top Jacuzzi with panoramic views! It made the longer walk from the bus station worth it! It was only 10 minutes from the Zocolo in Centre and close to several nearby parks and churches and cafes and restaurants. I would highly recommend. The view alone is spectacular and not to be missed!
Stayed 1 night in Jun 2025

6/10 Okay

manuel, COLTON

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2025

10/10 Excellent

Debbie, South Gate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend
Stayed 3 nights in May 2025

8/10 Good

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Stay, Good Location and Fair Price!

Pretty property very close to the center of everything, quiet, no huge amenities but the small lounging pool has a beautiful view! Our room under the pool deck could be a little loud at times due to machinery but overall we really enjoyed it and was fair for the price. Staff were a plus, available 24/7 and helped us book our taxi transport to the airport when we left. Would return!
Stayed 5 nights in Feb 2025

8/10 Good

Sergio Saul Rodriguez

Stayed 1 night in May 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. The staff was excelente and the room was very clean. Recommended..
Stayed 5 nights in May 2025

10/10 Excellent

ZULEYMA

Stayed 9 nights in Jan 2025

8/10 Good

Adan

Travelled with family
Liked: Staff & service
Stayed 1 night in May 2025

8/10 Good

Oscar, Quincy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quite
Stayed 1 night in May 2025

10/10 Excellent

JOSE LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Was good
Stayed 6 nights in May 2025

2/10 Terrible

Todd

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property lists no cancellation policy in Expedia. None. I did not intend to book this property and accidentally tapped on it. At this point a "no cancellations" policy was made visible. Calls to Expedia to explain the error in booking were met with assurances that they would "sort it out" but in the end they failed to do this. Management at this property was unresponsive and generally unhelpful and the lack on onsite parking was a deal breaker. Overall, I'd call this a scam that is all about fleecing people out of money. Apparently hanging onto an accidental charge they didn't deserve was more important than making a potential future client and neighbor happy. Not even a partial refund for nights more than 24 hours out was possible despite attempting to cancel within ten minutes of making the booking by accident. They will never get my booking or recommendation with that kind of attitude.
Stayed 4 nights in May 2025

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to Oaxaca's centre yet just outside so the rate was great. The only issue I had is that the AC unit was blowing cold air all night directly to our bed, therefore, I got a cold. Other than that the Hotel is great.
Stayed 4 nights in Apr 2025

10/10 Excellent

Kwo Yan

Stayed 8 nights in Apr 2025

8/10 Good

Virginia Teresa Arce

Travelled with partner
Liked: Cleanliness, staff & service
The room we stayed in was modest but very comfortable. It was quiet (and surprisingly cool) at night and allowed for good sleep, which we desperately needed after some hectic and sleepless nights in CMDX. Staff was courteous and without prompt, honored our request to arrange a taxi back to the airport at the exact time we requested. The AC in the room worked wonders.
Stayed 4 nights in Apr 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Florice, orange

Travelled with family
Liked: Cleanliness, staff & service
Nice location. The breakfast was great. Needs some updating but good for the price and convenient location. Staff was friendly.
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Staff & service

Equal pros and cons

Rooms are a bit small. Bathroom seemed like it might have had some black mold on the wall and has mild smell that never goes away. Hotel restaurant wasn't good. No complimentary coffee or tea for the room. Staff is nice. Location is great. Terrace jacuzzi is great, but closing access at 7pm is way too early for people who want to do all the sightseeing.
Stayed 5 nights in Apr 2025

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Apolinar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place peaceful and short walk to Main Street
Stayed 5 nights in Apr 2025

6/10 Okay

Elizabeth

Liked: Staff & service
This was a decent stay. Staff were nice and the room was spacious. The walls and towels had minor stains on them, but nothing to complain about because I know the towels were clean. I didn’t use the restaurant on the property. Overall, it was a decent stay, but I don’t know that it was worth the price.
Stayed 4 nights in Apr 2025

10/10 Excellent

Rodrigo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sin duda volveré

Hotel sin pretenciones pero con instalaciones acogedoras, limpias y con muy buena ubicación. El mirador con jacuzzi es un gran plus para pasar un rato relajante admirando la vista.
Stayed 1 night in Apr 2025

10/10 Excellent

Pedro, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite is a great room! Highly recommend.
Stayed 3 nights in Apr 2025

8/10 Good

Lovely

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Casa del Sótano appears to be a well-regarded hotel in Oaxaca, praised for its excellent service, cleanliness, prime location, and charming Oaxacan character. While some minor issues like small bathrooms and hard bed, but nonetheless, the comfortable and convenient base for exploring Oaxaca indicates the reason I would stay there again.
Stayed 7 nights in Apr 2025

8/10 Good

Lucile

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked the fact that it was close to restaurants and shopping. The employees were very helpful and friendly. Room kept very clean. What I didn’t like was the location of the toilet bar. It was behind me instead of to the right or left of me. Hard to twist your body to get to the toilet paper. The room also didn’t have a bath or hand towel bar. It only had a hook.
Stayed 4 nights in Apr 2025

10/10 Excellent

JUAN F

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar por el precio
Stayed 3 nights in Mar 2025