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Holiday Inn & Suites Across From Universal Orlando by IHG

3.0 star property

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Photo gallery for Holiday Inn & Suites Across From Universal Orlando by IHG

Terrace/patio
Exterior
Outdoor pool, open 9 AM to 11 PM, pool umbrellas, pool loungers
Breakfast, lunch and dinner served
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
5916 Caravan Ct, Orlando, FL, 32819
  • Place, Universal Orlando Resort
    ‪3 min walk‬
  • Place, Orlando International Premium Outlets
    ‪8 min walk‬
  • Place, Universal Studios Florida
    ‪13 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪15 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

  • 67 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds

In-room safe, desk, laptop workspace, blackout curtains

Suite, Multiple Beds

  • 98 sq m
  • 2 bedrooms
  • Sleeps 10
  • 4 Double Beds

View all photos for Suite, Multiple Beds

Room amenity

Suite, Multiple Beds

  • 98 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)

Room amenity

Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Room

  • 33 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds

7.2 out of 10
Good
(57 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

8.0 out of 10
Very good
(3 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (High Floor)

Room amenity

Suite, 1 King Bed (High Floor)

9.8 out of 10
Exceptional
(7 reviews)
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Double Beds

8.8 out of 10
Excellent
(8 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds (High Floor)

Room amenity

Suite, 2 Double Beds (High Floor)

  • 67 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (High Floor)

Room amenity

Suite, 1 Bedroom (High Floor)

  • 67 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds (High Floor)

Room amenity

Suite, Multiple Beds (High Floor)

  • 98 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Premium Room

Premium Room | In-room safe, desk, laptop workspace, blackout curtains

Premium Room

  • 33 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite, Multiple Beds

In-room safe, desk, laptop workspace, blackout curtains

Suite, Multiple Beds

7.0 out of 10
Good
(29 reviews)
  • 67 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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In-room safe, desk, blackout curtains, iron/ironing board
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  • Breakfast included
  • Pet-friendly
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About this property

Holiday Inn & Suites Across From Universal Orlando by IHG

Family-friendly hotel with 24-hour fitness centre and free theme park shuttle
An outdoor pool, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. Free WiFi in public areas and a free theme park shuttle are also provided. Other amenities include a bar/lounge, a conference centre and self parking. Change of bedsheets is available on request
Holiday Inn & Suites Across From Universal Orlando by IHG offers 390 accommodations with video game consoles and a safe. A pillow menu is available. 55-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Orlando hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us they can't get enough of Holiday Inn & Suites Across From Universal Orlando by IHG's great location. During your stay, you're just a quick walk from Universal Orlando Resort. Free WiFi in public areas, a free theme park shuttle and an outdoor pool are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 10-minute walk of Universal Orlando Resort and Orlando International Premium Outlets
  • Free theme park shuttle service
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Holiday Inn & Suites Across From Universal Orlando by IHG offers its guests a kids' pool, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Event space at this hotel measures 12754 square feet (1185 square metres) and includes a conference centre. A terrace, a vending machine, and an arcade/games room are also featured at the family-friendly Holiday Inn & Suites Across From Universal Orlando by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Orlando hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
TGI Fridays – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge)
  • Free theme park shuttle
  • Parking on site (USD 28.50 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • TGI Fridays

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free theme park shuttle
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre (12,754 square foot of space)

Outdoors

  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (102 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from 31 October 2025 to 31 December 2025 (completion date subject to change). The following areas are affected:
  • Lift
  • Hallway
  • Lobby
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Maximum 2 (weight limit: 65 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.95 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25 per person
  • Self-parking fee: USD 28.50 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9 AM to 11 PM
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Orlando Universal
Holiday Inn Orlando Universal Hotel
Hotel Holiday Inn Orlando Universal
Holiday Inn Across Universal Orlando Hotel
Holiday Inn Across Universal Hotel
Holiday Inn Across Universal Orlando
Holiday Inn Across Universal
Holiday Inn Suites Across From Universal Orlando
Holiday Inn Suites Across From Universal Orlando an IHG Hotel
Holiday Inn & Suites Across From Universal Orlando by IHG Hotel

Holiday Inn & Suites Across From Universal Orlando by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 623 out of 1820 reviews
Rating 8 - Good. 337 out of 1820 reviews
Rating 6 - Okay. 325 out of 1820 reviews
Rating 4 - Poor. 221 out of 1820 reviews
Rating 2 - Terrible. 314 out of 1820 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kevin Lonergan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t come here! Wait until it is a Marriott property.
Stayed 1 night in Oct 2025

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were nice, the place was under construction which always means it’s going to be noisy. My biggest complaint was no vending machines even though the signage was all over. I walked the dumb halls looking for it.
Stayed 1 night in Oct 2025

8/10 Good

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Very convenient to Universal. Easy walk to and from the parks. Only negative is the size of the beds.
Stayed 3 nights in Oct 2025

2/10 Terrible

Meghan

Disliked: Cleanliness
Room was cantampinated with
Stayed 1 night in Oct 2025

6/10 Okay

Anamary

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Won't stay here again

Check-in was ok. She didn't tell us about parking. The 2nd day I asked about parking & the gentleman was nice & gave me the information. I didn't like that parking is not included in the total. It was $30+tax additional a night on site. The 1st night around 11:05pm, I called to let them know the TV wasn't working, they told me they'd send someone. I called back around 11:25pm to ask if they were still coming by to fix the TV & the guy said he would message the engineer again. At 11:58pm, I called again and a different person (shift change) told me that the engineers leave at 11:30pm and won't be back until morning. Finally, the next day we had a nice guy come help us with the TV to get it working. The bed (king size) pillows and A/C were amazing! It was weird that the door to the room had about a 1/2 inch gap from the floor. You could see the light from the hallway coming through and see the shadow of people walking by, and hear the voice of people in the hallway much louder. Checkout day from 8:30am-11:45am every 5-10 mins a door slams loud. Found out it was the cleaning lady down the hallway cleaning rooms/letting door slam. NO sleeping in on weekends. Last day, we needed a cart, front desk guy only pointed to where they "should" be. We went to breakfast & noticed a cart in the parking lot. We told the front desk where it was, all he did was motion with shoulder, like "OH", a few hours later the cart is still outside. NOT good customer service from that guy.
Stayed 2 nights in Oct 2025

10/10 Excellent

Julie

Stayed 3 nights in Oct 2025

6/10 Okay

Dora

Travelled with family
Liked: Staff & service
Disliked: Amenities
One of the showers on my suit was not working and there were ants on the sofa bed, no iron in the room. The only thing I liked was the location
Stayed 1 night in Oct 2025

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Oct 2025

6/10 Okay

Laressa

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was not a disclosure before I booked that it was being renovated. There were no vending or ice machines, no bar or food service unless you walked over to TGIFridays. There were also sugar ants in my room. They did try to help and sent housekeeping up to do a full cleaning however, the ants came back. The day I checked in the staff was great. The day I left, it was not. She had wrong information and when another guest tried to hand her an ice bucket, she literally said she deal with that and refused to take it. I took it to my room.
Stayed 2 nights in Oct 2025

8/10 Good

Ian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I figure most of my complaints are due to the renovations, which I refuse to find fault in. Overall, a wonderful experience.
Stayed 3 nights in Oct 2025

2/10 Terrible

Susan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was under construction, so everything was dirty and materials everywhere. The exit gates were hit and miss whether they’d work. The bathroom was dirty and the door wouldn’t shut. The room was humid. We got stuck in the parking lot because construction had half the lot blocked and the gate wouldn’t work. The workout room was in disrepair and only one of four machines worked. The pool and pool are were dirty. Expect to pay for parking since you’re close to Universal. We will not be staying here again.
Stayed 3 nights in Oct 2025

6/10 Okay

William

Stayed 1 night in Oct 2025

4/10 Poor

Lissette

Disliked: Cleanliness
Muggy smell
Stayed 1 night in Oct 2025

10/10 Excellent

Jordan

Stayed 2 nights in Oct 2025

2/10 Terrible

Lissette

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is undergoing renovations but it’s really inconvenient and does not provide proper instructions as to where to park or how to access front desk through all the construction. It’s dusty, hallways are not clean. Room was not ready when we arrived, it was 3:50pm because they had not serviced the rooms yet. however when we were checking out, a housekeeper knocked on the door at 9:25am asking if she could clean. Probably won’t stay here again. I’ll pay extra to stay somewhere else.
Stayed 1 night in Oct 2025

2/10 Terrible

Naomi

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good. Fees were expensive and no hot water. Left early
Stayed 2 nights in Oct 2025

2/10 Terrible

JOHN, Holtsville

Stayed 1 night in Oct 2025

10/10 Excellent

Tyiesha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic, everything was great I love the view.
Stayed 2 nights in Sep 2025

4/10 Poor

Rebecca

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is under renovation and at 7:20 am, we were awoken to the sound of drills and hammers. I understand the need to update facilities but you would think they would close off the area where construction was taking place but not in this instance. Disappointing
Stayed 1 night in Oct 2025

6/10 Okay

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities

Close to Universal

Walking distance to Universal Studios. Under renovation. Missing blackout curtains in room making it ungodly bright .
Stayed 2 nights in Sep 2025

8/10 Good

Elizabeth, Dallas

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Abby

Travelled with family
Disliked: Amenities, property conditions & facilities
Would rate excellent, but we were not notified prior to arrival that the hotel is under construction and many amenities were not available. Location was great, directly across from the main universal entrance.
Stayed 3 nights in Sep 2025

4/10 Poor

Stacy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities

Very frustrating stay

The hotel was a nightmare to stay in. It’s under construction which I understand and is fine but it made everything very difficult. The parking was ridiculous because the app they use wasn’t working properly. The rooms are pretty outdated, but overall with cleanliness OK. The breakfast was very overpriced and the overall experience was very frustrating. I will not be staying here again. There are many other hotels in the same price range that have many more updates and amenities.
Stayed 1 night in Sep 2025

8/10 Good

Lucia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very recommend it, Everything is fine, clean and very comfortable. Just Let you know to fix it, The toilet paper holder is broken and the shower handle is loose and the shower water standing, doesn’t go down fast.
Stayed 1 night in Sep 2025

10/10 Excellent

Kyle

Stayed 2 nights in Sep 2025