6/10 Okay
Jane, Kitchener
Travelled with family
27 Aug 2025
Kompose Hotel is in a great location close to lots of restaurants and right across from Walmart. The pool is a highlight, especially for kids, with a slide and saunas nearby. Breakfast is hot and tasty, though the paper voucher system feels outdated and inconvenient.
Our standard 2-bedroom was missing basics like a desk, chair, luggage rack, microwave, and closet space. We had to keep our things on the floor. There were no “do not disturb” signs, and housekeeping showed up daily without warning, even though they said it would be every three days. They didn’t clean much, just refilled supplies and accidentally threw away our reusable travel bags.
The front desk experience started off disappointing. One staff member didn’t know about VIP upgrades, even though our Expedia booking said they were available. But then we met **MATTHEW—Kompose’s star employee. He was kind, professional, and immediately upgraded us to a suite after recognizing our VIP Gold status. He truly made our stay better. I am truly grateful for his stellar service!!!! He should be promoted to lead the front desk staff!!
The hotel is new (opened April 2025) and still has a lot to improve. Some parts of the room were unfinished, with duct tape and small bathroom fixtures that didn’t work well. It tries to be fancy but misses standard features. Families may find it frustrating, but couples might be okay with the quirks. There is no bathtubs or laundry facilities, which may be important for families with kids.
Jane
Stayed 3 nights in Aug 2025























