See all properties

Universal's Cabana Bay Beach Resort

Property class: 3.5

Choose dates to view prices

Photo gallery for Universal's Cabana Bay Beach Resort

Poolside Family Suite - Exterior Entry (Includes Early Park Admission*) | View from room
Property video
Lobby
In-room safe, blackout curtains, iron/ironing board
Volcano Bay View 2-Bedroom Suite (Includes Early Park Admission*) | In-room safe, blackout curtains, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
6550 Adventure Way, Orlando, FL, 32819
  • Place, Universal Orlando Resort
    ‪1 min walk‬
  • Place, Universal’s Volcano Bay
    ‪6 min walk‬
  • Place, Universal’s Islands of Adventure
    ‪9 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪20 min drive‬

Room options

View all photos for Poolside Family Suite - Exterior Entry (Includes Early Park Admission*)

In-room safe, blackout curtains, iron/ironing board

Poolside Family Suite - Exterior Entry (Includes Early Park Admission*)

8.6 out of 10
Excellent
(108 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Suite - Exterior Entry (Includes Early Park Admission*)

In-room safe, blackout curtains, iron/ironing board

Family Suite - Exterior Entry (Includes Early Park Admission*)

8.4 out of 10
Very good
(157 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Poolside Standard Room (Includes Early Park Admission*)

In-room safe, blackout curtains, iron/ironing board

Poolside Standard Room (Includes Early Park Admission*)

8.8 out of 10
Excellent
(213 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room (Includes Early Park Admission*)

In-room safe, blackout curtains, iron/ironing board

Standard Room (Includes Early Park Admission*)

8.8 out of 10
Excellent
(643 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Poolside Family Suite - Interior Entry (Includes Early Park Admission*)

In-room safe, blackout curtains, iron/ironing board

Poolside Family Suite - Interior Entry (Includes Early Park Admission*)

8.6 out of 10
Excellent
(52 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Suite - Interior Entry (Includes Early Park Admission*)

In-room safe, blackout curtains, iron/ironing board

Family Suite - Interior Entry (Includes Early Park Admission*)

8.8 out of 10
Excellent
(66 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Volcano Bay View Standard Room (Includes Early Park Admission*)

View from room

Volcano Bay View Standard Room (Includes Early Park Admission*)

8.8 out of 10
Excellent
(179 reviews)
  • Park view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Volcano Bay View 2-Bedroom Suite (Includes Early Park Admission*)

In-room safe, blackout curtains, iron/ironing board

Volcano Bay View 2-Bedroom Suite (Includes Early Park Admission*)

  • Park view
  • 72 sq m
  • Sleeps 8
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Pool Side Standard Room

In-room safe, blackout curtains, iron/ironing board

Pool Side Standard Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • Free Wi-Fi

View all photos for Volcano Bay View Standard Room

In-room safe, blackout curtains, iron/ironing board

Volcano Bay View Standard Room

  • Sleeps 4
  • Free Wi-Fi

Family Suite – Exterior Entry

  • Sleeps 6
  • Free Wi-Fi

View all photos for Family Suite – Interior Entry

In-room safe, blackout curtains, iron/ironing board

Family Suite – Interior Entry

  • Sleeps 6
  • Free Wi-Fi

View all photos for Poolside Family Suite – Exterior Entry

In-room safe, blackout curtains, iron/ironing board

Poolside Family Suite – Exterior Entry

  • Sleeps 6
  • Free Wi-Fi

Poolside Family Suite – Interior Entry

  • Sleeps 6
  • Free Wi-Fi

View all photos for Volcano Bay View Two-Bedroom Suite

In-room safe, blackout curtains, iron/ironing board

Volcano Bay View Two-Bedroom Suite

  • Sleeps 8
  • Free Wi-Fi

View all photos for Family Suite, Bathtub (Mobility, Exterior Entry, Poolside) (Includes Early Park Admission*)

In-room safe, blackout curtains, iron/ironing board

Family Suite, Bathtub (Mobility, Exterior Entry, Poolside) (Includes Early Park Admission*)

  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Mobility Accessible Family Suite, w / ADA tub - Exterior Entry (Includes Early Park Admission*)

In-room safe, blackout curtains, iron/ironing board

Mobility Accessible Family Suite, w / ADA tub - Exterior Entry (Includes Early Park Admission*)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Mobility Accessible Poolside Standard Room, w/ADA tub (Includes Early Park Admission*)

In-room safe, blackout curtains, iron/ironing board

Mobility Accessible Poolside Standard Room, w/ADA tub (Includes Early Park Admission*)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Mobility Accessible Standard Room, w/ADA tub (Includes Early Park Admission*)

In-room safe, blackout curtains, iron/ironing board

Mobility Accessible Standard Room, w/ADA tub (Includes Early Park Admission*)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Mobility Accessible Family Suite, w/ADA tub - Interior Entry (Includes Early Park Admission*)

In-room safe, blackout curtains, iron/ironing board

Mobility Accessible Family Suite, w/ADA tub - Interior Entry (Includes Early Park Admission*)

  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Mobility Accessible Volcano Bay View Standard Room, w/ADA tub (Includes Early Park Admission*)

In-room safe, blackout curtains, iron/ironing board

Mobility Accessible Volcano Bay View Standard Room, w/ADA tub (Includes Early Park Admission*)

  • Park view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Hearing Accessible Poolside Family Suite - Exterior Entry (Includes Early Park Admission*)

In-room safe, blackout curtains, iron/ironing board

Hearing Accessible Poolside Family Suite - Exterior Entry (Includes Early Park Admission*)

  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Hearing Accessible Family Suite - Exterior Entry (Includes Early Park Admission*)

In-room safe, blackout curtains, iron/ironing board

Hearing Accessible Family Suite - Exterior Entry (Includes Early Park Admission*)

8.8 out of 10
Excellent
(5 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Hearing Accessible Poolside Standard Room (Includes Early Park Admission*)

In-room safe, blackout curtains, iron/ironing board

Hearing Accessible Poolside Standard Room (Includes Early Park Admission*)

9.8 out of 10
Exceptional
(6 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Hearing Accessible Standard Room (Includes Early Park Admission*)

In-room safe, blackout curtains, iron/ironing board

Hearing Accessible Standard Room (Includes Early Park Admission*)

8.6 out of 10
Excellent
(78 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Hearing Accessible Poolside Family Suite - Interior Entry (Includes Early Park Admission*)

In-room safe, blackout curtains, iron/ironing board

Hearing Accessible Poolside Family Suite - Interior Entry (Includes Early Park Admission*)

  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Hearing Accessible Family Suite - Interior Entry (Includes Early Park Admission*)

In-room safe, blackout curtains, iron/ironing board

Hearing Accessible Family Suite - Interior Entry (Includes Early Park Admission*)

  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Suite, Poolside (Mobility, Exterior Entry, Roll-in Shower) (Includes Early Park Admission*)

In-room safe, blackout curtains, iron/ironing board

Family Suite, Poolside (Mobility, Exterior Entry, Roll-in Shower) (Includes Early Park Admission*)

  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Mobility Accessible Standard Room, w/roll-in shower (Includes Early Park Admission*)

In-room safe, blackout curtains, iron/ironing board

Mobility Accessible Standard Room, w/roll-in shower (Includes Early Park Admission*)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Hearing Accessible Poolside Standard Room

  • Sleeps 4
  • Free Wi-Fi

Hearing Accessible Family Suite – Exterior Entry

  • Sleeps 6
  • Free Wi-Fi

Standard Room-Hearing Accessible

  • Sleeps 4
  • Free Wi-Fi

Hearing Accessible Poolside Family Suite – Exterior Entry

  • Sleeps 6
  • Free Wi-Fi

Hearing Accessible Poolside Family Suite – Interior Entry

  • Sleeps 6
  • Free Wi-Fi

Two-Bedroom Suite with Water Park View (Includes Early Park Admission)

  • Sleeps 8
  • Free Wi-Fi

Standard Room

  • Sleeps 4
  • Free Wi-Fi

Similar properties

2 outdoor pools, pool umbrellas, pool loungers
Universal's Endless Summer Resort - Dockside Inn and Suites
Florida Center
  • Pool
  • Kids’ pool
  • Free Wi-Fi
  • Restaurant
4.6 out of 5, Wonderful, 5,202 reviews
The price is €127
includes taxes & fees
5 May - 6 May
Universal's Endless Summer Resort - Dockside Inn and Suites

About this property

Universal's Cabana Bay Beach Resort

This smoke-free hotel features 2 restaurants, 2 outdoor pools and 2 poolside bars. Free WiFi in public areas and a free theme park shuttle are also provided. Additionally, a fitness centre, a bar/lounge and a lazy river are on-site.
Universal's Cabana Bay Beach Resort offers 2200 accommodations with a safe and coffee/tea makers. 40-inch flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. This Orlando hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

2 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a lazy river, a waterslide and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Universal's Cabana Bay Beach Resort's great beach location. During your stay, you're just a quick walk from Universal Orlando Resort. You'll find features such as free WiFi in public areas and a free theme park shuttle, plus 2 outdoor pools.
  • Free WiFi
  • Enjoy American cuisine while dining at Bayliner Diner
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Splash around at the lazy river or swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and 2 hot tubs -
  • Guests have great things to say about the location and the helpful staff
  • Just a 5-minute walk from Universal Orlando Resort and 7 minutes on foot from Universal’s Volcano Bay
  • Free theme park shuttle service
As a guest of Universal's Cabana Bay Beach Resort, you'll find 2 outdoor swimming pools and 2 hot tubs along with a lazy river, a waterslide, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. Public spaces have free WiFi and wired Internet.

A terrace, early theme park entry, and an arcade/games room are also featured at the family-friendly Universal's Cabana Bay Beach Resort. Parking is available for a fee.

This 3.5-star Orlando hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Bayliner Diner – This restaurant specialises in American cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.
Galaxy Bowl Restaurant – This restaurant specialises in American cuisine and serves lunch, dinner and light fare. Open daily.
Atomic Tonic – This poolside restaurant specialises in American cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Swizzle Lounge – On-site bar. Open daily.
Hideaway Bar and Grille – This poolside restaurant specialises in American cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free theme park shuttle
  • Covered parking on site (USD 26 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 25 for adults and USD 5 to 20 for children
  • 2 poolside bars
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Atomic Tonic
  • Bayliner Diner
  • Galaxy Bowl Restaurant
  • Hideaway Bar and Grille
  • Swizzle Lounge

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Arcade/game room
  • Bowling alley
  • Early theme park entry
  • Gym
  • Heated pool
  • Lazy river
  • Shopping
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Bowling alley
  • Early theme park entry
  • Free theme park shuttle
  • In-room cot
  • Laundry facilities
  • Lazy river
  • Mini-fridge
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
HARRY POTTER and all related characters and elements © & ™ Warner Bros. Entertainment Inc. Publishing Rights © J.K. Rowling. *Universal Orlando hotel guests must present hotel key card and valid theme park admission; all other guests must show theme park ticket stating Early Park Admission benefit. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to: (a) Universal Studios Florida and/or Universal Islands of Adventure as determined by Universal Orlando; (b) Universal Volcano Bay (weather permitting); and/or (c) Universal Epic Universe. Valid at select attractions at each park. Park-to-Park admission required to board the Hogwarts™ Express. Benefit is non-transferable. Parks, attractions, operational times, and offerings for the Early Park Admission benefit may vary and are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply. Separate theme park admission required for theme park entry and to enjoy park benefits. All prices, options and hotel amenities are subject to availability, capacity, and to change without notice and additional restrictions may apply. Cabana Bay Beach Resort TM & © 2026 UCF Hotel Venture II. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 25 for adults and USD 5 to 20 for children
  • Covered self-parking fee: USD 26 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Cabana Bay Beach Resort
Cabana Bay Resort
Cabana Beach Bay
Cabana Resort
Universal's Cabana Bay
Universal's Cabana Bay Beach
Universal's Cabana Bay Beach Resort
Universal's Cabana Bay Beach Resort Hotel
Universal's Cabana Bay Beach Resort Hotel Orlando
Universal's Cabana Bay Beach Resort Orlando
Universal's Cabana Bay Beach Orlando

Universal's Cabana Bay Beach Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 4456 out of 6727 reviews
Rating 8 - Good. 1295 out of 6727 reviews
Rating 6 - Okay. 591 out of 6727 reviews
Rating 4 - Poor. 197 out of 6727 reviews
Rating 2 - Terrible. 188 out of 6727 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

karlton

Liked: Cleanliness, property conditions & facilities
Great place
Stayed 2 nights in Jan 2026

8/10 Good

Lindsay

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, great pool area! Just didn’t expect it to be so crowded with groups of teens.
Stayed 2 nights in Jan 2026

10/10 Excellent

Alejandro

Stayed 3 nights in Jan 2026

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Absolutely loved the hotel, the vibe was great, price was so amazing, and proximity to Universal was exceptional. We would stay again!
Stayed 4 nights in Jan 2026

8/10 Good

Kara

Stayed 7 nights in Jan 2026

8/10 Good

Adele

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room was clean
Stayed 3 nights in Jan 2026

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great amenities! Loved the outdoor heated pools! The rooms were spacious and very clean. The staff were friendly.
Stayed 1 night in Jan 2026

6/10 Okay

Rick

Travelled with family
Room nice 8.00 for bottle of water . Not good for families
Stayed 4 nights in Jan 2026

8/10 Good

Anne

Stayed 2 nights in Jan 2026

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fun hotel! Great decor and comfy beds. Lovely pool and ‘beach’ Starbucks in house. Grieved staff. Cons- big lines at check in. Food was meh. Laundry machines all not working properly.
Stayed 3 nights in Jan 2026

10/10 Excellent

Victoria

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff are always friendly. Rooms are clean. (but we did notice the bathroom door didn’t properly close) The shuttle to Universal parks is the best! So convenient and easy to use. Would stay again.
Stayed 10 nights in Jan 2026

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great park transportation. Loved having the food court so conveniently located. Huge dining area. We had a great time here. Cute, kitschy decor!
Stayed 3 nights in Jan 2026

8/10 Good

John

Stayed 2 nights in Jan 2026

10/10 Excellent

Travis

Stayed 1 night in Nov 2025

10/10 Excellent

Rebecca Jill, CYPRESS

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff at check in was thorough and friendly. Shuttle busses were timely and efficient. Location and amenities are nice at a reasonable price.
Stayed 4 nights in Jan 2026

8/10 Good

Paula

Travelled with group
Liked: Cleanliness, staff & service
The room was clean. A little disappointed that there was no hand cream in the room. Beds were a little on the soft side, pillows were good.
Stayed 2 nights in Jan 2026

8/10 Good

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was clean. Glad hotel had a Starbucks
Stayed 1 night in Jan 2026

8/10 Good

Sarah

Travelled with family and small children
Liked: Cleanliness, amenities
The staff was nice. Our check-in took longer than expected so the man that was assisting us gave us vouchers for a free meal in the cafeteria.
Stayed 2 nights in Jan 2026

2/10 Terrible

Samantha

Travelled with family
Disliked: Cleanliness, amenities
The hotel was a dump. Peeling paint on the walls, peeling upholstery on the beds, tiny room, not particularly clean. They clean the rooms every other day (wipe down), but you need to request this. Same with fresh towels, coffee, etc. they can be provided but only upon request. Staff is polite, but needed to check in several times for requests to be accommodated. The hallways are filled with piles of laundry in the evening until mid-morning from guests putting out the old towels since housekeeping does not come. The perk of early park opening was nice, but we will go to another universal location next time. Left a lot to be desired. Highly dissatisfied.
Stayed 3 nights in Jan 2026

6/10 Okay

Bradley Graham

Travelled with family
Liked: Property conditions & facilities
Our Family Suite was very dated and the Kitchenette had no cutlery, dishes, dish soap or dish towels.. The hotel, park passes and food was incredibly expensive and over priced. Everything was at a cost.. Not at all like an all inclusive resort..
Stayed 6 nights in Jan 2026

10/10 Excellent

tina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great amenities, view of volcano bay, food choices were great! Staff was accommodating and helpful! Room decor was on point and beds were comfortable! Will stay again. Complimentary transportation and early entry were wonderdul added bonuses!
Stayed 1 night in Jan 2026

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amenities
Stayed 6 nights in Jan 2026

8/10 Good

Reinaldo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
pillows where not comfortable, bed cover was not nice, there was noise from other rooms
Stayed 6 nights in Jan 2026

10/10 Excellent

Maritzer Santaella

Liked: Cleanliness, amenities, property conditions & facilities
no
Stayed 5 nights in Nov 2025

10/10 Excellent

Gerrylis

Very close to the park , clean
Stayed 4 nights in Jan 2026