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The Ben West Palm, Autograph Collection

4.0 star property

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Photo gallery for The Ben West Palm, Autograph Collection

Relax by the pool with a view of the marina and its yachts.
Enjoy a drink at the bar with a view of the outdoor seating area.
Enter a stylish lobby with a wooden ceiling, plants, and a tiled floor.
Experience the grandeur of our lobby, featuring a high ceiling, textured stone walls, and a stunning chandelier.
Relax in a welcoming lobby with a unique black and white photograph, comfortable wicker chairs, and lush greenery.

Popular amenities

  • Breakfast available
  • Bar
  • Parking available
  • 24/7 front desk
  • Pet-friendly

Explore the area

Map
251 N NARCISSUS AVE, West Palm Beach, FL, 33401
  • Clematis Street
    ‪1 min walk‬
  • CityPlace
    ‪9 min walk‬
  • Palm Beach County Convention Center
    ‪2 min drive‬
  • West Palm Beach, FL (PBI-Palm Beach Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 1 King Bed (Mobility Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(13 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Tub)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 1 King Bed (Mobility Accessible, Tub)

  • 32 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 1 King Bed (Hearing Accessible)

  • 32 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 1 King Bed, Non Smoking (Hearing Accessible)

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (View)

Room, 1 King Bed (View) | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 1 King Bed (View)

9.6 out of 10
Exceptional
(9 reviews)
  • 32 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Junior Suite, 1 King Bed

  • 59 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

Room, 2 Queen Beds, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(7 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (View)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 2 Queen Beds (View)

9.6 out of 10
Exceptional
(7 reviews)
  • 32 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(23 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-In Shower)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, City View (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 2 Queen Beds, Non Smoking, City View (Hearing Accessible)

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About this property

The Ben West Palm, Autograph Collection

Hotel with 2 restaurants, a quick walk to Clematis Street
2 restaurants, an outdoor pool and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour fitness centre, a poolside bar and valet parking. Housekeeping is available on request.
The Ben West Palm, Autograph Collection offers 208 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Beds feature Egyptian cotton sheets and premium bedding. 55-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This West Palm Beach hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness centre and complimentary bicycles.
Our customers tell us that they can't get enough of the helpful staff at The Ben West Palm, Autograph Collection. During your stay, you're just a quick walk from Clematis Street. You'll find features such as free WiFi in public areas, plus 2 restaurants and 2 bars. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • The 2 restaurants, poolside bar and 2 bars/lounges offer choices for drinking and dining
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute walk from Clematis Street and 12 minutes on foot from CityPlace
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
The Ben West Palm, Autograph Collection offers its guests an outdoor pool, a 24-hour fitness centre, and complimentary bicycles. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

Event space at this hotel measures 7791 square feet (724 square metres) and includes conference space. A library, a terrace, and multilingual staff are also featured at the business-friendly The Ben West Palm, Autograph Collection. Parking is available for a fee.

This 4-star West Palm Beach hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 7:00 AM to 1:00 PM.
Proper Grit – This bistro serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Spruzzo – Overlooking the ocean and pool, this restaurant specialises in local and international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 57 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 1:00 PM on weekends; USD 20 to 40 for adults and USD 10 to 20 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Proper Grit
  • Spruzzo

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Library
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 3 meeting rooms
  • 7,791 square feet of conference space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2020
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 5:00 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 145 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 50 lb per pet
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 12 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20.00 to 40.00 for adults and USD 10.00 to 20.00 for children
  • Valet parking fee: USD 57 per night (in/out privileges)
  • Pet fee: USD 145 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 12 children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

The Ben West Palm, Autograph Collection Hotel
The Ben West Palm, Autograph Collection West Palm Beach
The Ben West Palm, Autograph Collection Hotel West Palm Beach

The Ben West Palm, Autograph Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 346 out of 446 reviews
Rating 8 - Good. 51 out of 446 reviews
Rating 6 - Okay. 22 out of 446 reviews
Rating 4 - Poor. 14 out of 446 reviews
Rating 2 - Terrible. 13 out of 446 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Will be back
Stayed 1 night in Apr 2025

10/10 Excellent

Nathan

Travelled with family
Liked: Amenities
My wife and my love coming to the Ben. Never disappoints. Highly recommend.
Stayed 1 night in Apr 2025

4/10 Poor

Edward

Travelled with family
Disliked: Cleanliness
Check in was delayed, very noisy and busy at the hotel. Car took 40 minutes to come when we texted the valet. Way over priced for what the hotel is.
Stayed 1 night in Apr 2025

10/10 Excellent

Lisa

Stayed 1 night in Apr 2025

10/10 Excellent

Abigail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great upscale experience
Stayed 1 night in Mar 2025

10/10 Excellent

ROBERT, Juno Beach

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great facility and staff.
Stayed 2 nights in Mar 2025

10/10 Excellent

Alcides

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place
Stayed 1 night in Mar 2025

10/10 Excellent

Szabolcs

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the unique charachter of the hote. Extravagant enteriour.
Stayed 2 nights in Dec 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Staff was exceptional. Lovely building with lots of amenities and experiences offered
Stayed 1 night in Jan 2025

10/10 Excellent

Linda

Beautiful property and wonderful staff!!
Stayed 2 nights in Jan 2025

6/10 Okay

john

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Dec 2024

8/10 Good

Harold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Diane

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire staff was excellent! Front desk, Whit, was amazing and attentive. Will return some day.
Stayed 5 nights in Dec 2024

6/10 Okay

yehudah

Stayed 1 night in Nov 2024

10/10 Excellent

Miguel

Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spectacular Trip

Was the holiday season. Had ice skating rink right outside the front door across the street and the “special” town tree was around the corner with holiday light show every 15 min
Stayed 3 nights in Dec 2024

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staycation for Winter wonderland

We had a great time at The Ben. We have attended work events here but decided to bring the kids and stay the night so we could go ice skating. It was a magical experience for all. The decorations were beautiful.
Stayed 1 night in Dec 2024

10/10 Excellent

Neer

Stayed 2 nights in Nov 2024

10/10 Excellent

James

Stayed 1 night in Nov 2024

4/10 Poor

brian

Stayed 1 night in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Caled

Stayed 2 nights in Oct 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024