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Sheraton Philadelphia University City Hotel

3.5 star property

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Photo gallery for Sheraton Philadelphia University City Hotel

Breakfast, lunch and dinner served
Reception
Exterior
Lobby lounge
Lounge

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
3549 Chestnut St., Philadelphia, PA, 19104
  • Place, University of Pennsylvania
    ‪1 min walk‬
  • Place, Drexel University
    ‪2 min walk‬
  • Place, Children's Hospital of Philadelphia
    ‪11 min walk‬
  • Airport, Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪15 min drive‬

Room options

View all photos for Traditional Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 2 Queen Beds

9.0 out of 10
Wonderful
(78 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed

8.4 out of 10
Very good
(46 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Lounge

Club Room, 1 King Bed

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 Double Bed

Lounge

Club Room, 1 Double Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 King Bed with Sofa bed

Lounge

Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Sheraton Philadelphia University City Hotel

This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business centre, a business centre and conference space. Housekeeping is available on request.
Sheraton Philadelphia University City Hotel offers 332 accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. 37-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Sheraton Philadelphia University City Hotel. During your stay, you're just a quick walk from University of Pennsylvania. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free Wi-Fi (speed: 50+ Mbps) and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests speak favourably about the overall condition of the property and the clean guestrooms
  • Steps from University of Pennsylvania and 3 minutes on foot from Drexel University
  • Dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and meeting rooms.

Public spaces have free WiFi and wired Internet. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Sheraton Philadelphia University City Hotel. Parking is available for a fee.

This 3.5-star Philadelphia hotel is smoke free.

Sang Kee Noodle House – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 40 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sang Kee Noodle House

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 20 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1974
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 5 August 2024 to 31 March 2026 (completion date subject to change). The following areas are affected:
  • Exterior
  • Fitness facilities
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 80 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 40.00 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 808699
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Philadelphia University City
Philadelphia University City Hotel
Philadelphia University City Sheraton
Sheraton Hotel Philadelphia University City
Sheraton Philadelphia University City
Sheraton Philadelphia University City Hotel
Philadelphia Sheraton
Sheraton Philadelphia University City Resort
Sheraton Philadelphia University City Hotel Hotel
Sheraton Philadelphia University City Hotel Philadelphia
Sheraton Philadelphia University City Hotel Hotel Philadelphia

Sheraton Philadelphia University City Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 542 out of 1008 reviews
Rating 8 - Good. 250 out of 1008 reviews
Rating 6 - Okay. 89 out of 1008 reviews
Rating 4 - Poor. 63 out of 1008 reviews
Rating 2 - Terrible. 64 out of 1008 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Anthony

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
You booked me in a hotel that was under construction below the 15th floor. I had no idea until we got there. Construction was heard at night. It was not a great experience to say the least
Stayed 2 nights in Nov 2025

10/10 Excellent

Katina

Stayed 4 nights in Nov 2025

10/10 Excellent

Kenneth

Stayed 3 nights in Nov 2025

10/10 Excellent

Tingli

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staffs
Stayed 2 nights in Nov 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
It is being renovated but that is not a hassle
Stayed 3 nights in Nov 2025

10/10 Excellent

deborah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tHE PARKING WAS GREAT
Stayed 1 night in Nov 2025

4/10 Poor

Hana

Stayed 1 night in Nov 2025

6/10 Okay

danielle

Stayed 1 night in Nov 2025

10/10 Excellent

Jennifer

Liked: Cleanliness
Courteous staff! Comfortable room! I had a great stay!
Stayed 3 nights in Oct 2025

6/10 Okay

benjamin

Liked: Cleanliness, staff & service
Disliked: Amenities
Room condition was great. Staff at front desk at check in were great. The $30 "breakfast" upstairs was really really bad. Not much of a sitting area. Not great food. Construction crews chatting loudly. I know there were renovations, but don't charge $30.... The staff were really nice. The meal.... not so great.
Stayed 1 night in Nov 2025

10/10 Excellent

elliot

Liked: Cleanliness, staff & service, amenities
We had an excellent stay. The staff at the hotel were all very friendly and helpful. Our room was very clean and comfortable. I highly recommend this hotel, especially if you're visiting UPenn. This hotel is in an excellent location, very close to campus.
Stayed 2 nights in Nov 2025

10/10 Excellent

Nieves, Lewes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Adrienne

Liked: Cleanliness, amenities, property conditions & facilities
Great location, parking is lifesaver . Nice rooms, friendly staff
Stayed 1 night in Nov 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptions were an AMAZING , that morning we decided to walk to Sabrina’s AMAZING breakfast place. I might say. We would not have made it back at 11 for checkout so we called and asked for a late check out. She said sure . We were so pleased we could enjoy our breakfast without rushing. I will definitely be back. Thank you Sheraton.
The view was gorgeous!!!
Stayed 1 night in Nov 2025

4/10 Poor

Rachel, Washington

Stayed 2 nights in Sep 2025

10/10 Excellent

Leonard

Stayed 2 nights in Oct 2025

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 2 nights in Oct 2025

8/10 Good

Bi Xia

Liked: Amenities
Friendly staffs
Stayed 1 night in Oct 2025

8/10 Good

Greg, west grove

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a king suite for several days while a relative was at CHOP. We were the first occupants to use the newly renovated rooms. Excellent breakfast on the 20th floor. The king bed was comfortable. Unfortunately, the large living room only had one standing lamp so the room was poorly lit and unfit for reading. Also, the single uncomfortable chair should be replaced by two chairs to accommodate watching TV. I switched to parking at CHOP since the 24 hr rate was less than 10% of the hotel rate ($50+). Excellent staff; room architect/designer not so much.
Stayed 5 nights in Oct 2025

8/10 Good

Marisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was still a lot of construction in the lobby so there were not typical amenities (ie coffee in the lobby) but the room was very nice and comfortable and staff was very gracious.
Stayed 2 nights in Oct 2025

8/10 Good

Dmitry, Santa Monica

Travelled with family
Liked: Cleanliness, staff & service
Great proximity to UPenn if you visiting. Property in middle or renovation. Our renovated room was very nice and comfortable. Location very walkable. Staff very attentive and helpful.
Stayed 2 nights in Oct 2025

10/10 Excellent

Zhiqi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Give 4 star only due to construction
Stayed 1 night in Oct 2025

4/10 Poor

Aamna

Disliked: Amenities, property conditions & facilities
The hotel was under renovation and no amenities were available - I was not informed prior to booking the room which was at a premium rate as well.
Stayed 1 night in Oct 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went there for a medical procedure close by. Very helpful and condiderate.
Stayed 1 night in Oct 2025

10/10 Excellent

Shelan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2025