2/10 Terrible
William
Travelled with family
13 Oct 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Stay Away!
Upon arrival at Mountain Vista Inn in Pigeon Forge, we were immediately appalled by the condition of the property. The parking lot and surrounding area were covered in trash, cigarette butts, and spilled liquids dripping from above onto parked cars. It looked completely neglected and dirty. When I went inside to check in, the front desk clerk rudely told me our room was not available even though we had arrived well after the posted check-in time. We accepted this and left to return later, but when we finally checked in, the experience was worse. The lobby was filthy, smelled terrible, and was cluttered with random items. The check-in process took far too long, and the staff was unfriendly and dismissive.
When we entered our room, we were horrified. There were cockroaches crawling around, blood stains on the walls and sheets, and cigarette burns across nearly every surface. The room reeked of smoke and mildew, and it was immediately clear this was not a safe or clean place to stay. I went back to the front desk to express concern and requested a different room. I was told there were no other options, but housekeeping would take care of the issues.
We left for several hours, hoping the problems would be resolved, but when we returned, nothing had been cleaned or replaced. We returned the keys, told the staff we would not be staying, and left. This hotel is filthy, unsafe, and should be avoided by anyone who values cleanliness or comfort.
William
Stayed 2 nights in Oct 2025
