4/10 Poor
Shaun
Travelled with group
9 Jun 2025
Overall, the front desk staff was friendly, quick and efficient. Our check in time was 4 and the room was ready by 3.
Once we went to the room, the room temp was at 77 degrees. We called the front desk and they said they would send someone up to fix it. We left for the baseball game. (Great proximity to both stadiums and North Shore bars and restaurants.
Once we returned two hours later, the room now at 78. We called again and were told the engineer would be up. Again nothing. So I went down and the man at the front desk informed me there were no rooms bc they were sold out. He said we would get a credit for the inconvenience. Just tell them in the morning before check out.
Finally, on checkout, I was told no credit. It was disappointing because we were very excited to stay on the north shore but moving forward, we will continue to stay downtown.
Positives- check in staff was very friendly. Clean. Breakfast. Convenience
Negatives- No ac on a warm and humid day.
Shaun
Stayed 1 night in Jun 2025