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Aparthotel

Playa Palms Beach Hotel

4.0 star property

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Photo gallery for Playa Palms Beach Hotel

View from property
1 bedroom, premium bedding, in-room safe, laptop workspace
Outdoor pool, pool umbrellas, pool loungers
Reception
View from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Kitchen
  • 24/7 front desk

Explore the area

View in a map
1st Avenue Bis, Between 12th and 14th North Street, Playa del Carmen, QROO, 77710
  • Place, Playa del Carmen Main Beach
    ‪1 min walk‬
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Mamitas Beach
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Studio, 1 Queen Bed, Garden View

Studio, 1 Queen Bed, Garden View | 1 bedroom, premium bedding, in-room safe, laptop workspace

Studio, 1 Queen Bed, Garden View

9.4 out of 10
Exceptional
(9 reviews)
  • 45 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Ocean Front Studio

1 bedroom, premium bedding, in-room safe, laptop workspace

Ocean Front Studio

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Apartment, 1 Bedroom, Garden View

Apartment, 1 Bedroom, Garden View | Private kitchen | Fridge, microwave, stovetop, espresso maker

Apartment, 1 Bedroom, Garden View

8.0 out of 10
Very good
(6 reviews)
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Room

Family Room | 1 bedroom, premium bedding, in-room safe, laptop workspace

Family Room

  • 67 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Penthouse

Penthouse | 1 bedroom, premium bedding, in-room safe, laptop workspace

Penthouse

  • 62 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Studio, Partial Ocean View

Studio, Partial Ocean View | 1 bedroom, premium bedding, in-room safe, laptop workspace

Studio, Partial Ocean View

8.4 out of 10
Very good
(19 reviews)
  • 51 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Room Standard with Garden View

1 bedroom, premium bedding, in-room safe, laptop workspace

Double Room Standard with Garden View

  • 23 sq m
  • Sleeps 3

View all photos for Double Room Standard with Partial Sea View

1 bedroom, premium bedding, in-room safe, laptop workspace

Double Room Standard with Partial Sea View

  • 25 sq m
  • Sleeps 3

View all photos for Double Room Standard with Sea View

1 bedroom, premium bedding, in-room safe, laptop workspace

Double Room Standard with Sea View

  • 33 sq m
  • Sleeps 3

View all photos for Quadruple Room Standard with Partial Sea View

1 bedroom, premium bedding, in-room safe, laptop workspace

Quadruple Room Standard with Partial Sea View

  • 38 sq m
  • Sleeps 4

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About this property

Playa Palms Beach Hotel

On private beach with outdoor pool, near Quinta Avenida
A private beach, an outdoor pool and concierge services are available at this aparthotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Each apartment provides a flat-screen TV with cable channels, plus a kitchenette with a fridge, a stovetop and a microwave. Added amenities include free WiFi, a furnished balcony and premium bedding.
Playa Palms Beach Hotel offers 39 air-conditioned accommodations with laptop-compatible safes and espresso makers. Rooms open to furnished balconies or patios. Beds feature premium bedding. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the aparthotel include a private beach and an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the pool at Playa Palms Beach Hotel. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Enjoy features like free WiFi in public areas, plus an outdoor pool and breakfast (surcharge). Built in 1997, this upmarket aparthotel has 39 apartments over 3 floors. Enjoy your stay with amenities like free WiFi and a kitchenette in each apartment.
  • Each apartment offers a kitchenette, a furnished balcony/patio and a flat-screen TV
  • Free WiFi
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a private beach
  • Guests have great things to say about the helpful staff and the pool
  • Steps from Playa del Carmen Main Beach and Quinta Avenida
  • Airport shuttle service available for a fee
Playa Palms Beach Hotel offers its guests a private beach and an outdoor pool. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. The boutique Playa Palms Beach Hotel also features tour/ticket assistance, a garden, and concierge services.

Smoking is allowed in designated areas at this 4-star Playa del Carmen aparthotel.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 11:00 AM.

Property amenities

Beach

  • On a private white sand beach
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Family friendly

  • Children stay free (see details)

Kitchenette

  • Cookware, dishware, and utensils
  • Espresso maker
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 for adults and USD 10 for children

Bedrooms

  • Bedroom
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Outdoor areas

  • Furnished balcony/patio
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Upper floors accessible by stairs only
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Luggage storage
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district
  • In the city centre
  • Near the sea
  • Next to a golf course
  • On the waterfront

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Theme park nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Mosquito nets
  • Security system

General

  • 2 buildings
  • 3 floors
  • 39 units
  • Built in 1997
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Playa Palms Beach Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 10 for adults and from USD 10 for children
  • Airport shuttle fee: USD 100 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Playa Palms Beach Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Playa Beach
Palms Boutique
Palms Boutique Beach
Palms Boutique Beach Hotel
Playa Beach Hotel
Playa Palms Boutique Beach
Playa Palms Boutique Beach Hotel
Playa Palms Beach Hotel Playa del Carmen
Playa Palms Beach Playa del Carmen
Playa Palms Beach
Playa Palms Beach Hotel Riviera Maya/Playa Del Carmen Mexico
Playa Palms Beach Hotel Del Carmen
Playa Palms Playa Del Carmen
Playa Palms Beach Hotel Aparthotel
Playa Palms Beach Hotel Playa del Carmen
Playa Palms Beach Hotel Aparthotel Playa del Carmen

Reviews

Playa Palms Beach Hotel Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 928 out of 1705 reviews
Rating 8 - Good. 475 out of 1705 reviews
Rating 6 - Okay. 163 out of 1705 reviews
Rating 4 - Poor. 61 out of 1705 reviews
Rating 2 - Terrible. 78 out of 1705 reviews

Reviews

10/10 Excellent

MIRIAM CECILIA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s a great place to stay so close to night life, restaurants, convenience stores, the personnel so helpful and nice, the cleaning lady did little animals with the towels that was cute. I would come back anytime. I love the room, it had a kitchen with microwave, utensils, water, toaster, refrigerator, coffee. 10 out of 10
Stayed 3 nights in Aug 2025

10/10 Excellent

Walter

Travelled with family
Liked: Room comfort
Alfredo and Karen did an excellent job! Alfredo went above and beyond! I mistakenly reserved for different dates and he helped me to fix it. He also help us to leave our luggage while we went on a tour. Karen did great as well. Definitely will go back to the place.
Stayed 1 night in Aug 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. We are truly happy with this hotel.
Stayed 6 nights in Aug 2025

10/10 Excellent

Jeffrey, EAST LANSING

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our 2nd time staying at the Palms. Very nice place to stay. The staff could not be nicer and more helpful. Very nice hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

MA NOEMI

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The view right next to beach
Stayed 5 nights in Jul 2025

8/10 Good

Robert

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I’m glad we chose to stay in this property to explore the beautiful country as it is our first time in Mexico. The staff, especially Carlos (concierge), Karen (receptionist) and Dahlia (housekeeper) are very helpful. Absolutely great customer service! We were in the family room, so it was very spacious for our family. I do believe it needs a little bit of an upgrade in the basement, as some of the floor and wall paint or coat starts to chip. Nevertheless, we still love the design of the rooms, very authentic. What we love best in this property: 1. The wonderful staff 2. Great air condition in the room 3. Very clean pool 4. Security
Stayed 2 nights in Aug 2025

10/10 Excellent

Christi

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great boutique hotel close to the famous Avenida Quinta (5th Avenue). We enjoyed drinks and appetizers at neighboring restaurant, and they served us on the beach chairs. We also had fantastic beach massages at the place right next door. This is not a "beach destination" hotel, as there is practically no beach, but that was not our purpose for the 2 nights stay. I would stay again!
Stayed 2 nights in Aug 2025

10/10 Excellent

Danielle Denise

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to visit but it can get pricy!!
Stayed 4 nights in Aug 2025

10/10 Excellent

Linda

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The woman in the daytime was very pleasant. The mail at night was a very pleasant.He kept forgetting who already had a room and who didn’t
Stayed 4 nights in Aug 2025

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
One of the few hotels in PDC that has a waterfront. It has a small beach area with lounge chairs and palm trees and I love the sound of the water crashing onto the shore. It adds to the serenity of the property. Although I did see a person or two in the water, its not really a swimming beach as the propertys beach is created woth a retaining wall of sandbags to prevent erosion. The water during the day gets murky with sediment, especially because of the local fishing charters that dock right off the water. My daighter even saw a 30" wide stingray cruising iff the coastline. There are friendly locals offering services inclduding fishing charters, massages and local trinkets. The property is located a block away from the clubs in downtown PDC but angled far enough away that the sound is barely noticable. Everything is walking distance. Loved the hitel. Everyone is so friendly and I would love to go again.
Stayed 6 nights in Aug 2025

8/10 Good

James

Stayed 7 nights in Jul 2025

10/10 Excellent

Eldiza

Liked: Cleanliness, amenities, property conditions & facilities
I like that it was small and quiet close to the beach
Stayed 3 nights in Jul 2025

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Me surpreendi o custo e benefício . A localização . Voltaria outras vezes com certeza . Todos os funcionários muito hospitaleiros. Sempre prontos a ajudar.
Stayed 4 nights in Jul 2025

6/10 Okay

Valarie Lynn

Disliked: Cleanliness, amenities, property conditions & facilities
Besides the bath towels being dirty the room was semi clean. The floors felt dirty like sand had never been swept up. Also, a little disappointed that this is a “beach” resort and although it is on a beach front you can’t swim in the ocean. Boats are parked on the area and it’s not accessible for swimming. We booked this resort because we thought we can swim in the beach on days where we didn’t have excursions. Unfortunately, you will have to travel to a public beach elsewhere.
Stayed 4 nights in Jul 2025

10/10 Excellent

Pete

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Clean rooms, pool, garden and ocean view. Amazing staff! One downside, no beach for swimming. Not sure if it's time of year, July, ocean water around resort was brown.
Stayed 5 nights in Jul 2025

10/10 Excellent

Dulce

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Nancy M

Travelled with family and small children
Disliked: Amenities
Pool only available until 8pm. Front desk personnel very rude. Will not be staying here again. Not very family friendly.
Stayed 6 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

Jonny

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property had ocean views snd close to all the shops and restaurants
Stayed 2 nights in Jul 2025

10/10 Excellent

Araceli

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, specially the traveling coordinator at the hotel, Carlos May. Thank you 🤗
Stayed 9 nights in Jul 2025

10/10 Excellent

Benzion

Liked: Cleanliness, property conditions & facilities
Clean, cozy, quiet. Great location
Stayed 3 nights in Jul 2025

10/10 Excellent

Rosa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Elbert

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
The property was great and the receptionist was a big help because there was a mix up with our room. So She managed to get us room that would accommodate my family and I. And the icing on the cake was not only was the room really nice but she move to a room with an awesome view. Great time
Stayed 4 nights in Jul 2025

10/10 Excellent

Benigno

Liked: Cleanliness, property conditions & facilities
Great location and quiet. AC ran cold as well
Stayed 1 night in Jun 2025