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Aparthotel

Playa Palms Beach Hotel

4.0 star property

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Photo gallery for Playa Palms Beach Hotel

View from property
1 bedroom, premium bedding, in-room safe, laptop workspace
Outdoor pool, pool umbrellas, pool loungers
View from property
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Housekeeping
  • Kitchen
  • 24/7 front desk

Explore the area

View in a map
1st Avenue Bis, Between 12th and 14th North Street, Playa del Carmen, QROO, 77710
  • Playa del Carmen Main Beach
    ‪1 min walk‬
  • Quinta Avenida
    ‪2 min walk‬
  • Mamitas Beach
    ‪5 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Family Room

Family Room | 1 bedroom, premium bedding, in-room safe, laptop workspace

Family Room

  • 67 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Studio, 1 Queen Bed, Garden View

Studio, 1 Queen Bed, Garden View | 1 bedroom, premium bedding, in-room safe, laptop workspace

Studio, 1 Queen Bed, Garden View

9.4 out of 10
Exceptional
(9 reviews)
  • 45 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, Partial Ocean View

Studio, Partial Ocean View | 1 bedroom, premium bedding, in-room safe, laptop workspace

Studio, Partial Ocean View

8.4 out of 10
Very good
(19 reviews)
  • 51 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Penthouse

Penthouse | 1 bedroom, premium bedding, in-room safe, laptop workspace

Penthouse

  • 62 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Apartment, 1 Bedroom, Garden View

Apartment, 1 Bedroom, Garden View | Private kitchen | Fridge, microwave, stovetop, espresso maker

Apartment, 1 Bedroom, Garden View

8.0 out of 10
Very good
(6 reviews)
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Ocean Front Studio

1 bedroom, premium bedding, in-room safe, laptop workspace

Ocean Front Studio

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Room Standard with Partial Sea View

1 bedroom, premium bedding, in-room safe, laptop workspace

Double Room Standard with Partial Sea View

  • 25 sq m
  • Partial sea view
  • Sleeps 3

View all photos for Double Room Standard with Garden View

1 bedroom, premium bedding, in-room safe, laptop workspace

Double Room Standard with Garden View

  • 23 sq m
  • Sleeps 3

View all photos for Quadruple Room Standard with Partial Sea View

1 bedroom, premium bedding, in-room safe, laptop workspace

Quadruple Room Standard with Partial Sea View

  • 38 sq m
  • Partial sea view
  • Sleeps 4

View all photos for Double Room Standard with Sea View

1 bedroom, premium bedding, in-room safe, laptop workspace

Double Room Standard with Sea View

  • 33 sq m
  • Sea view
  • Sleeps 3

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About this property

Playa Palms Beach Hotel

On private beach with outdoor pool, near Quinta Avenida
A private beach, an outdoor pool and concierge services are available at this aparthotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Each apartment provides a flat-screen TV with cable channels, plus a kitchenette with a fridge, a stovetop and a microwave. Added amenities include free WiFi, a furnished balcony and premium bedding.
Playa Palms Beach Hotel offers 39 air-conditioned accommodations with laptop-compatible safes and espresso makers. Rooms open to furnished balconies or patios. Beds feature premium bedding. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the aparthotel include a private beach and an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the pool at Playa Palms Beach Hotel. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Enjoy features like free WiFi in public areas, plus an outdoor pool and breakfast (surcharge). Built in 1997, this upmarket aparthotel has 39 apartments over 3 floors. Enjoy your stay with amenities like free WiFi and a kitchenette in each apartment.
  • Each apartment offers a kitchenette, a furnished balcony/patio and a flat-screen TV
  • Free WiFi
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a private beach
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Playa del Carmen Main Beach and Quinta Avenida
  • Airport shuttle service available for a fee
Playa Palms Beach Hotel offers its guests a private beach and an outdoor pool. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. The boutique Playa Palms Beach Hotel also features tour/ticket assistance, a garden, and concierge services.

Smoking is allowed in designated areas at this 4-star Playa del Carmen aparthotel.

For a fee, guests can enjoy a continental breakfast on weekdays from 7:00 AM and 11:00 AM.

Property amenities

Beach

  • On a private white sand beach
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Family friendly

  • Children stay free (see details)

Kitchenette

  • Cookware, dishware, and utensils
  • Espresso maker
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Continental breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 7 for adults and USD 7 for children

Bedrooms

  • Bedroom
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Outdoor areas

  • Furnished balcony/patio
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Upper floors accessible by stairs only
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Luggage storage
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district
  • In the city centre
  • Near the sea
  • Next to a golf course
  • On the waterfront

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Theme park nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Mosquito nets
  • Security system

General

  • 2 buildings
  • 3 floors
  • 39 units
  • Built in 1997
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Playa Palms Beach Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 7 for adults and from USD 7 for children
  • Airport shuttle fee: USD 100 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Playa Palms Beach Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Playa Beach
Palms Boutique
Palms Boutique Beach
Palms Boutique Beach Hotel
Playa Beach Hotel
Playa Palms Boutique Beach
Playa Palms Boutique Beach Hotel
Playa Palms Beach Hotel Playa del Carmen
Playa Palms Beach Playa del Carmen
Playa Palms Beach
Playa Palms Beach Hotel Riviera Maya/Playa Del Carmen Mexico
Playa Palms Beach Hotel Del Carmen
Playa Palms Playa Del Carmen
Playa Palms Beach Hotel Aparthotel
Playa Palms Beach Hotel Playa del Carmen
Playa Palms Beach Hotel Aparthotel Playa del Carmen

Playa Palms Beach Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 907 out of 1674 reviews
Rating 8 - Good. 468 out of 1674 reviews
Rating 6 - Okay. 160 out of 1674 reviews
Rating 4 - Poor. 61 out of 1674 reviews
Rating 2 - Terrible. 78 out of 1674 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Julia

Liked: Cleanliness, amenities
Likes: It was a beautiful property to watch the sunrise while having breakfast served; the beach was beautiful, the room was lovely, front desk service was GREAT, conveniently close to 5th Ave. Dislikes: the power boats anchored at the beachfront (which of course you'll notice they don't show pictures of the beachfront). A few property maintenance issues; had to have a room change.
Stayed 6 nights in Nov 2024

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and perfectly located to the restaurants, shopping, and nightlife.
Stayed 2 nights in Jun 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful !
Stayed 4 nights in May 2025

2/10 Terrible

Salvador

Travelled with family
Disliked: Cleanliness, room comfort
Propiedad muy sucia
Stayed 3 nights in May 2025

8/10 Good

Francois

Liked: Cleanliness, room comfort
Beaucoup d’algues Plage inaccessible Il y a des bateaux ancrés également
Stayed 5 nights in May 2025

10/10 Excellent

Jane

Business traveller
Liked: Cleanliness, room comfort
Lovely time
Stayed 3 nights in May 2025

2/10 Terrible

Adrian, Tampa

Disliked: Cleanliness
Property smells like sewer, I almost threw up every morning on walked out of the room.
Stayed 5 nights in May 2025

10/10 Excellent

Jennifer

Stayed 3 nights in May 2025

10/10 Excellent

natalie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This boutique hotel is in a prime location, and walkable to all you need- yet tucked away from Quinta Avenida - 5th ave. The staff was great!! Mariana at the reception was very helpful and the security at night made the space feel safe and welcoming. The rooms were as described, clean and it was nice to have the balcony area with hamock. The pool has specific times, so no early morning or night swims. Mexico is currently challenged with sargassum at all the beaches, including the beachfront of the hotel. There is no parking on site, although you can park on the street. I recommend downloading the app and you can add funds as needed. Paid parking is from 10am to 10pm. The street parking ia strictly enforced. So make sure and pay for parking! Overall, we enjoyed our stay and would return and also recommended.
Stayed 4 nights in May 2025

10/10 Excellent

Victoria's

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love the employees beautiful clean hotel. The sarcoso by the beach they should clean it everyday instead of letting it get overwhelming.
Stayed 8 nights in Apr 2025

10/10 Excellent

Uri

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in May 2025

10/10 Excellent

Iracema

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Jessica

Disliked: Cleanliness, property conditions & facilities
Smells like fish! The water is very muddy & you CANNOT get in. DO NOT BE TRICKED BY THESE Pictures. Locks to doors are sketchy. No chairs at the pool. The pool is shaded…no sun.
Stayed 3 nights in May 2025

10/10 Excellent

Nichole

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I did a video about this property on my Youtube channel: LaPawsBound. We stayed here for one night in April 2025. I talk about the hotel's proximity to 5th Ave, the staff, the room, ordering dinner in, the pool, and the beach. I give my honest feedback and if we would stay here again.
Stayed 1 night in Apr 2025

10/10 Excellent

Dolores

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place to stay at. enjoyed our time very much very friendly staff . Definitely recommend staying there
Stayed 3 nights in May 2025

10/10 Excellent

Sally

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel on the beach in Playa del Carmen. Easy walking distance to everything
Stayed 2 nights in Apr 2025

10/10 Excellent

candy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel overall was great, we were a block away from 5th Avenue and hotel has its own private beach. We went with children and the hotels beach tide was too strong for the kids to get in so we had to walk to the other side of the beach. The only down side was there’s only street parking and we got a ticket for supposedly not paying the meter. We didn’t want to go fight it, but we were wrongfully ticketed. Be careful it’s a scam, save every ticket once’s paid.
Stayed 2 nights in Apr 2025

10/10 Excellent

susy, Chicago

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful cozy place with spectacular view. Nice fresh breakfast
Stayed 2 nights in Apr 2025

8/10 Good

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
It was a charming property, and looks pretty much like the pictures. It was a good location, convenient to everything, and the staff was friendly and helpful. The rooms have a lot of charm and character. If you're looking for typical cookie cutter hotel, this is not the place for you. There isn't a restaurant or workout facility. Most rooms look out to the ocean and they all have a patio with a hammock. The hammock was difficult to sit in, i think it was hung incorrectly. It's an open courtyard atmosphere, and there was a family earth kids that had 4 rooms. They were a loud group. I asked someone to ask them to keep it down. They did, and they were quiet for a bit. I think it's the luck of the draw, everyone else there was quiet and respectful. The beach is erroded, but you can still walk along the beach. There is a fan or a/c, I prefer the fan with the screen door so I could hear the waves. That was wonderful. I would definitely return. If you have a big group, this could be a very fun place.
Stayed 2 nights in May 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love this place ; 3rd time staying there; landscaping is amazing as are the rooms. A lot of value. Quiet too despite being three blocks from main shopping / restaurant area. Beach is ok (small fishing boats parked in water) but sunning areas are fine. Some confusion using an Amex card through Expedia but that got resolved. Will definitely come back. Thnx for great stay
Stayed 3 nights in Apr 2025

10/10 Excellent

Oscar

Stayed 5 nights in Apr 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Reginald

Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place to stay. Will definitely stay here again. Top notch service.
Stayed 6 nights in Apr 2025

2/10 Terrible

Tanya

Stayed 14 nights in Mar 2025