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Aparthotel

Playa Palms Beach Hotel

4.0 star property

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Photo gallery for Playa Palms Beach Hotel

Outdoor pool, pool umbrellas, pool loungers
View from property
Premium bedding, in-room safe, laptop workspace, blackout curtains
View from property
Premium bedding, in-room safe, laptop workspace, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Laundry room
  • Outdoor space

Explore the area

View in a map
1st Avenue Bis, Between 12th and 14th North Street, Playa del Carmen, QROO, 77710
  • Place, Playa del Carmen Main Beach
    ‪1 min walk‬
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Central Square
    ‪6 min walk‬

Room options

View all photos for Studio, 1 Queen Bed, Garden View

Studio, 1 Queen Bed, Garden View | Premium bedding, in-room safe, laptop workspace, blackout curtains

Studio, 1 Queen Bed, Garden View

9.4 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Ocean Front Studio

Premium bedding, in-room safe, laptop workspace, blackout curtains

Ocean Front Studio

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Apartment, 1 Bedroom, Garden View

Apartment, 1 Bedroom, Garden View | Private kitchen | Fridge, microwave, stovetop, espresso maker

Apartment, 1 Bedroom, Garden View

8.0 out of 10
Very good
(6 reviews)
  • Garden view
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room | Premium bedding, in-room safe, laptop workspace, blackout curtains

Family Room

  • Ocean view
  • 67 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Penthouse

Penthouse | Premium bedding, in-room safe, laptop workspace, blackout curtains

Penthouse

  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Studio, Partial Ocean View

Studio, Partial Ocean View | Premium bedding, in-room safe, laptop workspace, blackout curtains

Studio, Partial Ocean View

8.4 out of 10
Very good
(19 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Double Room Standard with Garden View

Premium bedding, in-room safe, laptop workspace, blackout curtains

Double Room Standard with Garden View

  • Garden view
  • 23 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Double Room Standard with Partial Sea View

Premium bedding, in-room safe, laptop workspace, blackout curtains

Double Room Standard with Partial Sea View

  • Partial sea view
  • 25 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Double Room Standard with Sea View

Premium bedding, in-room safe, laptop workspace, blackout curtains

Double Room Standard with Sea View

  • Sea view
  • 33 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Quadruple Room Standard with Partial Sea View

Premium bedding, in-room safe, laptop workspace, blackout curtains

Quadruple Room Standard with Partial Sea View

  • Partial sea view
  • 38 sq m
  • Sleeps 4
  • Free Wi-Fi

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About this property

Playa Palms Beach Hotel

A private beach, an outdoor pool and concierge services are available at this aparthotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Each apartment provides a flat-screen TV with cable channels, plus a kitchenette with a fridge, a stovetop and a microwave. Added amenities include free WiFi, a furnished balcony and premium bedding.
Playa Palms Beach Hotel offers 39 air-conditioned accommodations with laptop-compatible safes and espresso makers. Rooms open to furnished balconies or patios. Beds feature premium bedding. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the aparthotel include a private beach and an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the pool at Playa Palms Beach Hotel. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Enjoy features like free WiFi in public areas, plus an outdoor pool and breakfast (surcharge). Built in 1997, this upmarket aparthotel has 39 apartments over 3 floors. Enjoy your stay with amenities like free WiFi and a kitchenette in each apartment.
  • Each apartment offers a kitchenette, a furnished balcony/patio and a flat-screen TV
  • Free WiFi
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a private beach
  • Guests have great things to say about the clean guestrooms and the location
  • Steps from Playa del Carmen Main Beach and Quinta Avenida
  • Airport shuttle service available for a fee
Playa Palms Beach Hotel offers its guests a private beach and an outdoor pool. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. The boutique Playa Palms Beach Hotel also features tour/ticket assistance, a garden, and concierge services.

Smoking is allowed in designated areas at this 4-star Playa del Carmen aparthotel.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 11:00 AM.

Property amenities

Beach

  • On a private white sand beach
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Family friendly

  • Children stay free (see details)

Kitchenette

  • Cookware, dishware, and utensils
  • Espresso maker
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 for adults and USD 10 for children

Bedrooms

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Outdoor areas

  • Furnished balcony/patio
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Upper floors accessible by stairs only
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Luggage storage
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district
  • In the city centre
  • Near the sea
  • On the waterfront

Things to do

  • Bicycle rentals nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Theme park nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Mosquito nets
  • Security system
  • Fire extinguisher

General

  • 2 buildings
  • 3 floors
  • 39 units
  • Built in 1997
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Playa Palms Beach Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 10 for adults and from USD 10 for children
  • Airport shuttle fee: USD 100 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Playa Palms Beach Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Playa Beach
Palms Boutique
Palms Boutique Beach
Palms Boutique Beach Hotel
Playa Beach Hotel
Playa Palms Boutique Beach
Playa Palms Boutique Beach Hotel
Playa Palms Beach Hotel Playa del Carmen
Playa Palms Beach Playa del Carmen
Playa Palms Beach
Playa Palms Beach Hotel Riviera Maya/Playa Del Carmen Mexico
Playa Palms Beach Hotel Del Carmen
Playa Palms Playa Del Carmen
Playa Palms Beach Hotel Aparthotel
Playa Palms Beach Hotel Playa del Carmen
Playa Palms Beach Hotel Aparthotel Playa del Carmen

Playa Palms Beach Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 999 out of 1814 reviews
Rating 8 - Good. 503 out of 1814 reviews
Rating 6 - Okay. 168 out of 1814 reviews
Rating 4 - Poor. 64 out of 1814 reviews
Rating 2 - Terrible. 80 out of 1814 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Bendhiba

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms could use a bit more of love. Great staff and perfect location though.
Stayed 2 nights in Dec 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, amenities
Amazing hotel and staff was super! Especially Alex and Alfredo. They assisted us and went above and beyond. We hope to be back as it’s a gem of place in Playa Del Carmen!
Stayed 1 night in Jan 2026

8/10 Good

Ashraf

Liked: Cleanliness
Disliked: Amenities
Good value for the price. The beach is pretty much gone in the back. The Toilet in my room was broken had get front desk up to the room twice.
Stayed 2 nights in Jan 2026

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and comfortable. Staff is very friendly.
Stayed 9 nights in Jan 2026

8/10 Good

Daniela

Stayed 2 nights in Jan 2026

10/10 Excellent

Steven

Liked: Cleanliness, room comfort
It’s a beautiful view to wake up to every morning from our room! Our room is nicely furnished with two burners and a refrigerator/freezer and the right amount of dishes, silverware etc. Carlos and all staff are so welcoming and helpful! The beach has plenty of chairs with sun or shade. We have stayed here many times through the years and will return! Highly recommend!
Stayed 3 nights in Jan 2026

8/10 Good

James

Business traveller
Liked: Amenities
Good
Stayed 4 nights in Dec 2025

10/10 Excellent

jorge

Liked: Cleanliness, amenities, property conditions & facilities
Un hotel pequeño, bonito en medio de la accion de playa del carmen, lo recomiendo
Stayed 4 nights in Jan 2026

10/10 Excellent

Carlinn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was extremely seemless. Breakfast was an additional cost but extremely refreshing. Our room was turned over every day, and our cleaning person did a wonderful job, even left us very cute animal theme towels on our bed. We had the Ocean Room 101. Super easy to get to and very quiet during this high season tourist time. Everyone was very friendly. We had a rental car and it was easy to find parking before 10pm. After 10pm its a bit dicey due to all the clubs around the area. Dont worry you cannot hear the clubs at all.
Stayed 4 nights in Jan 2026

2/10 Terrible

Adriana

Stayed 1 night in Jan 2026

10/10 Excellent

Cinthya

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I'm coming back to this place. The room had a decent size, nice bathroom that has that beachy, Mexican feel, the balcony view to the ocean was great and most balconies have a hammock. The staff was super friendly. The hotel doesn't have private parking, zou would have to use the parameters but make sure to have coins. The app doesn't work and it won't take touch less card payment. If you get a ticket it isnt a big deal but it is annoying to deal with the process of payment. They lock your wheel and you can't move the car until you pay it. Other than that , the hotel is beautiful, has a silence so tou can sleep and it is around the corner to the restaurants, clubs , etc. Highly recommend
Stayed 1 night in Jan 2026

10/10 Excellent

Carol, Wood Dale

Liked: Cleanliness, amenities, property conditions & facilities
The room was great. Clean. Plenty of hot water. View and balcony with the hammock were wonderful. It’s just sad to see how eroded the beach is now and how much algae there is. Great location. Very walkable. Staff friendly and helpful. Thank you. Would stay again.
Stayed 1 night in Jan 2026

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything about our little ocean front room was perfect for us. The room was cute and furnished with just enough for this chef to cook in the room and then relax with a movie. The restaurants nearby and on the beach were very good too. We ate a seafood platter right on our patio offsred to us by the place nwxt door. Room service! If you want to sit and stare at the ocean and hear the waves with some solitude this place is for you. Not a swimming beach necessarliy - you have to walk a little ways down, but the most beautiful picturesque scene and fishermen coming in with catches.The staff were very kind and helpful. This was our favorite little cove along our travels so far. Clean hotel, excellent location, everything you need to feel like a resort stay at a fraction of the cost.
From the patio chairs
Whole fish and lobster platter
Cute bathroom and kitchenette as well
Our beachfront patio
Stayed 3 nights in Jan 2026

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect place and very well maintained
Stayed 5 nights in Jan 2026

10/10 Excellent

Paul

Travelled with partner
Small clean property with great staff and safe
Stayed 5 nights in Dec 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, room comfort
Kitchen was clean and well equipped. Beach was small and rocky but nice to sit and relax.
Stayed 5 nights in Jan 2026

10/10 Excellent

Leslie, Elgin

Stayed 5 nights in Dec 2025

10/10 Excellent

Leelo

Stayed 1 night in Jan 2026

10/10 Excellent

Tejaswini

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Dec 2025

8/10 Good

Jonathan

Liked: Cleanliness
The resort was right in the middle of downtown Playa and allowed for easy access to everything you would want. The rooms were a little dated but nice. The only item I would comment on is a need for external pest control. There are a lot of ants in the sand and on the balcony making it hard to enjoy the outdoor space. Overall, a better than average experience as maid service was provided daily.
Stayed 4 nights in Dec 2025

8/10 Good

Albert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was a nice rustic room waterfront but no beach, all the fishing boats are parked there
Stayed 1 night in Dec 2025

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, room comfort
Beach view stunning from the room!
Stayed 4 nights in Dec 2025

10/10 Excellent

Kevin, Washington

Liked: Cleanliness, amenities, property conditions & facilities
This is my 3rd stay at the Playa Palms Beach Hotel. I love its boutique style, clean, ample sized rooms and its close proximity to the lively nightlife and restaurants but tucked away quietly on a "very" small beach. I also enjoyed having my daily breakfast, always delivered on time, on my private patio/balcony overlooking the ocean.
Stayed 3 nights in Dec 2025

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, amenities
Please give Freddie a huge bonus and raise. He is truly the best of the best.
Stayed 6 nights in Dec 2025

8/10 Good

Jesus

Stayed 8 nights in Dec 2025