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 Playa del Carmen •1 Room
 Playa del Carmen • 1 Room
Book online or call 09 725 22 184 Phone Number

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

4.5-star property
1 Ave. Norte y Calle 28 Norte, Playa del Carmen, QROO 09 725 22 184
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3.5 out of 5
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Deluxe Junior Suite - 2 Queen beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
€135* Per night/room 12 May - 13 May

Deluxe Master Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Junior Suite - 1 King Size Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the overall property condition at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive.

  • Free WiFi
  • Free valet parking and self-parking
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests really like the accommodation for the cleanliness and spaciousness

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Everyone (1) Couples (1)
3 out of 5
If you are looking for an hotel to party and be close to all the shops it’s a perfect match. However for us it was an hotel with a lot of noise. On the roof top there is a DJ playing music and in the hotel as well and even until 00h-1h00

Posted by on 23 Feb 2024

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Comment from Hotel Management

24 Feb 2024 by Lizeth Arratia /Hospitality Manager

Dear guest,Thank you for taking the time to share your review about your experience at The Reef 28.We appreciate reading about your experience, as it helps us to better understand the needs and preferences of our guests.We are pleased to know that you found our hotel to be a perfect match for those seeking a vibrant atmosphere and proximity to shops. However, we apologize for any inconvenience caused by noise disturbances during your stay. Thank you again for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and relaxing stay.Kind regards,Lizeth ArratiaHospitality Manager

4 out of 5

Posted by on 20 Nov 2021

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About the The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

Location 1 Ave. Norte y Calle 28 Norte, Playa del Carmen, QROO 77720

All-inclusive Details

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Not included

  • Motorised water sports
  • Surcharge for premium food items
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities
  • Gratuities

  • Buffet-style meals included
  • A la carte dining included
  • Service charge not included
  • Fitness facilities included
  • All meals included
  • Surcharge for premium food items
  • Motorised water sports not included
  • All available drinks included
  • Minibar (all drinks included)
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to offsite activities not included
  • Offsite tours not included

Property Features

  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Conference rooms
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Lift
  • Smoking in designated areas
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Nearby Activities

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Yoga classes/instruction on site

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

All guests, including children, are required to present a valid government-issued ID card at check-in.

Front desk staff will greet guests on arrival.

Payment types

Children and extra beds

  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash.

  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Reservations are required for on-site COVID-19 testing
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Inclusive Adults Playa del Carmen
  • Reef 28 All Inclusive Adults
  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Inclusive Adults Playa del Carmen
  • Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
  • All-inclusive property The Reef 28 All Inclusive - Adults Only
  • The Reef 28 All Inclusive - Adults Only Playa del Carmen
  • The Reef 28 All Inclusive Adults Only
  • Reef 28 All Suites Gourmet All Inclusive Adults
  • The Reef 28 All Inclusive Adults Only
  • The Reef 28 Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.