Palmaïa-The House of AïA: All Inclusive Wellness Resort

VIP Access

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Where to?

Dates

June 2025

July 2025

6 outdoor pools, open 8:00 AM to 8:00 PM, free pool cabanas

Body treatments, hydrotherapy, aromatherapy, hot stone massages

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar
Parking included

Explore the area

Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

Quinta Avenida
‪8 min drive‬
Playa del Carmen Maritime Terminal
‪8 min drive‬
Xcaret Eco Theme Park
‪13 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Family King Suite Ocean View

Sea view
50 sq m
Sleeps 4
1 King Bed and 1 Large Single Bunk Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Family Master Suite

66 sq m
Sleeps 4
1 King Bed and 1 Single Bunk Bed

King Suite Ocean View

Sea view
50 sq m
Sleeps 2
1 King Bed

Queen Suite Ocean View

Sea view
50 sq m
Sleeps 3
2 Queen Beds

King Suite with Bathtub Ocean view

Sea view
50 sq m
Sleeps 2
1 King Bed

King Suite with Bathtub

50 sq m
Sleeps 2
1 King Bed

Family King Suite

50 sq m
Sleeps 4
1 King Bed and 1 Large Single Bunk Bed

Queen Suite

50 sq m
Sleeps 3
2 Queen Beds

Designer toiletries, hair dryer, bathrobes, slippers

Family Master Suite Ocean View

Sea view
66 sq m
Sleeps 4
1 King Bed and 1 Single Bunk Bed

King Suite

50 sq m
Sleeps 2
1 King Bed

Quadruple Suite Master

Sleeps 2
1 Double Bunk Bed and 1 Queen Bed

Triple Suite Deluxe

Sleeps 3
2 Double Beds and 1 Single Sofa Bed

Quadruple Suite Deluxe

Sleeps 4
1 Double Bunk Bed and 1 Queen Bed

Double Suite Deluxe

Sleeps 2
1 Queen Bed

Bathroom | Designer toiletries, hair dryer, bathrobes, slippers

Double Suite Deluxe

Sleeps 2
1 Queen Bed

Triple Suite Deluxe With Ocean View

Ocean view
Sleeps 3
2 Double Beds and 1 Single Sofa Bed

Living area | 50-inch Smart TV with digital channels, TV

Double Suite Deluxe With Ocean View

Ocean view
Sleeps 2
1 Queen Bed

Double Suite Deluxe With Ocean View

Ocean view
Sleeps 2
1 Queen Bed

Quadruple Suite Deluxe With Ocean View

Ocean view
Sleeps 4
1 Queen Bed and 1 Double Bunk Bed

Quadruple Suite Master With Ocean View

Ocean view
Sleeps 2
1 Queen Bed and 1 Double Bunk Bed

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About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Luxury resort on the beach, with 6 outdoor pools

Catch some rays at the beach or spend the day relaxing at Palmaïa-The House of AïA: All Inclusive Wellness Resort's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Housekeeping is available on request.

Palmaïa-The House of AïA: All Inclusive Wellness Resort offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A health club and complimentary bicycles are featured at the resort. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Our customers tell us that they can't get enough of the helpful staff at Palmaïa-The House of AïA: All Inclusive Wellness Resort. During your stay, you're just a quick walk from Playacar Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 6 outdoor pools.

Free WiFi
Free self-parking
Enjoy Mediterranean cuisine with ocean views at MAR DE OLIVO, one of the property's 4 restaurants and 3 bars/lounges
Take a swim in the 6 outdoor pools
Treat yourself to facials, deep-tissue massages or body treatments at the spa
Services include a children's club, dry cleaning/laundry and a concierge
On-site recreation includes a gym, complimentary bicycles and yoga classes
Guests have great things to say about the helpful staff and the overall condition of the property
Just a 3-minute drive from Piste Cyclable sur Paseo Xaman-Ha and 7 minutes from Xaman Ha Aviary

Palmaïa-The House of AïA: All Inclusive Wellness Resort is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. At Palmaïa-The House of AïA: All Inclusive Wellness Resort, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 3 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool and a health club. Limited free parking is available on a first-come, first-served basis.

This 5-star Playa del Carmen resort is smoke free.

MAR DE OLIVO – Overlooking the ocean, this fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner.

LEK – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Open daily.

UME – This fine-dining restaurant specialises in Asian cuisine and only serves dinner. Open daily.

SU CASA – This beachfront restaurant specialises in vegan cuisine and serves breakfast, brunch and dinner. Open daily.

Eolo Beach Club – This bar is located on the beach. Open daily.

24-hour room service is available.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included

24-hour room service

In-room minibar (all beverages included)

Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities

On-site live performances

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Limited on-site parking

Food and drink

2 swim-up bars
3 bars/lounges
4 restaurants
A beach bar
A coffee shop/cafe
Snack bar/deli

Restaurants on site

Eolo Beach Club
LEK
MAR DE OLIVO
SU CASA
UME

Things to do

24-hour gym
6 outdoor pools
Beach yoga
Children's pool
Designer stores
Free beach club
Free bicycle rentals
Free children's club
Full-service spa
Paddleboard

Family friendly

6 outdoor pools
Art supplies
Baby bath
Children's pool
Free children's club
In-room babysitting
Snack bar/deli
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Hair salon
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Free pool cabanas
On the beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Smooth flooring in room
Wheelchair accessible (may have limitations)

4 floors
7 buildings
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Built in 2019
Locally-owned and organised tours and activities
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Pillow menu
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

50-inch smart TV with digital channels

Food and drink

24-hour room service
Electric kettle
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free international calls
Free local calls
Iron/ironing board
Laptop-compatible safe
Phone
Separate sitting area
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Children under 4 years old are not permitted.

This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve high chair

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

Children under 4 years old are not permitted.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property

Sandos Palm All Inclusive All-inclusive property

Sandos Palm All Inclusive

Palmaïa Riviera Maya All Inclusive All-inclusive property

Palmaïa Riviera Maya All Inclusive Playa del Carmen

All-inclusive property Palmaïa Riviera Maya - All Inclusive

Palmaïa Riviera Maya - All Inclusive Playa del Carmen

Palmaïa Riviera Maya All Inclusive

Sandos Palm Bay Playacar All Inclusive

Palmaia Riviera Maya Inclusive

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

10/10 Excellent

Anna, rancho palos verdes

Travelled with group

7 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The trip was amazing and I can’t wait to plan my next trip there

Stayed 3 nights in Feb 2025

10/10 Excellent

Kevin

5 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Feb 2025

10/10 Excellent

Charishma, Wilmington

3 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Feb 2025

10/10 Excellent

Sandy

26 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magical✨

This is my third time at Palmaïa in a year. Every single thing has been perfect every time. The classes, the food, the rooms, the energy at the resort and the entire staff has been absolutely incredible.

Stayed 5 nights in Feb 2025

10/10 Excellent

Kimberly

Travelled with family

23 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is an incredible place!

Stayed 5 nights in Feb 2025

10/10 Excellent

Gholam

21 Feb 2025

Stayed 5 nights in Feb 2025

10/10 Excellent

Nune

20 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Feb 2025

10/10 Excellent

melanie

18 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 9 nights in Feb 2025

8/10 Good

Dean

17 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Nice location, but not a great value

This was my second time here, and the same issues exist. For starters, there are A LOT of children and families. Which is fine, I suppose, but not what you would expect at a place that is a plant-based wellness resort. For me, it ruins the vibe. Second, the price value is not there, in my opinion. The restaurants are good, but not exceptional, and it's hard to justify the cost for restaurants I likely would visit if they were in my hometown. The staff is lovely, and the setting is beautiful. The resort is maintained and clean.

Stayed 3 nights in Feb 2025

10/10 Excellent

Palak

15 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful stay with beautiful staff!

Stayed 5 nights in Feb 2025

10/10 Excellent

Meghna

Travelled with group

14 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

An amazing piece of paradise. Outstanding service and food. We will most def be back

Stayed 3 nights in Jan 2025

10/10 Excellent

Swapnil

Travelled with family

11 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Absolutely love the experience and hospitality 10/10

Stayed 3 nights in Feb 2025

10/10 Excellent

Gwyn, Oak Hill

Travelled with group

10 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A beautiful modern facility carefully blended into the surroundings incorporating natural and interesting sinkholes, a long sandy beach, and winding walkways. Delicious food with five restaurant options to suit your mood of fine or casual dining with fresh, organic plant-based ingredients. Easy for both adults only as well as families with separate building to allow quiet space. I can’t wait to return!

Stayed 5 nights in Feb 2025

10/10 Excellent

Clementine

7 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing all-inclusive paradise

We had an amazing stay. Everything was perfect. Beautiful room. Beautiful amenities. Incredible food, including vegan and non-vegan. Great cocktails and mocktails, all included in the price of the stay. We can't wait to come back and will probably bring our kids next time. Special mention to Reyes at Charlie's Vegan Taco Truck and Danny at the beach bar.

Stayed 4 nights in Feb 2025

10/10 Excellent

Jessica

23 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is my third time visiting the property and it lived up to my previous wonderful experiences. The staff are truly amazing and seem to genuinely want their guests to have a lovely time. I had a very bad back during my stay - I tried to postpone my trip but sadly this was not possible. However, the staff and nomadics did their best to ensure I could join in as much as possible, providing a chair for the sessions and adapting so that I could join in. Charlie and his team also went out of their way to make sure that I felt comfortable eating as I am vegan and gluten free - constantly checking in and confirming what I could eat. Overall I had a wonderful stay at this truly special place. I will be back!

Stayed 6 nights in Jan 2025

10/10 Excellent

Dean

20 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place for a relaxing vacation. The ocean views and beach were amazing.

Stayed 10 nights in Jan 2025

10/10 Excellent

Sonja

19 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is a wonderful place. It is relaxed, quiet and high end. The staff are kind, funny and attentive for the most part. I loved the beach and how things were laid out- I do travel extensively and this place I will return to for sure. I highly recommend this to a couple, single person, a family, kids, ANYONE!

Stayed 7 nights in Jan 2025

10/10 Excellent

Robert

15 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jan 2025

10/10 Excellent

Paulina

Travelled with family and small children

12 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff were exceptionally pleasant. Food was delicious. All areas were peaceful and not overcrowded. Pools were pristine. Beach was wide and full of soft sand, and loungers and cabanas were plentiful.

Stayed 9 nights in Jan 2025

10/10 Excellent

jennifer

11 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

First of all the stay was life changing. Although of course this a for profit resort, after a day or two the kindness of the staff and the focus on physical emotional and spiritual well being is so healing, and you may not even really notice until you are back. The place is beautiful and the instructors for the daily classes are top notch. The food is also pretty good for an all inclusive resort as they clearly use nearly all home made ingredients. Also if you want quiet, upgrade to the adults only section. There were a few scheduling issues, so I would just recommend that you not only make your spa reservations ahead of time but also confirm again as soon as you get there. and if it rains reach out to your concierge ahead of time to see if any classes have changed. but also..just relax. I will definitely be going back either alone or with family - beautiful experience.

Stayed 5 nights in Dec 2024

10/10 Excellent

GERALD Columba

9 Jan 2025

Stayed 5 nights in Dec 2024

10/10 Excellent

Nasreen

8 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I couldn't have chosen a better place for my milestone birthday and first solo trip. Palmaia goes beyond luxury with life-changing workshops, personalized spa treatments at Atlantis, and incredible healthy cuisine that never feels like a compromise. The resort's welcoming and helpful team & the atmosphere makes solo travelers feel right at home, balancing private moments with genuine connections. Already planning my return – this was exactly the meaningful celebration I needed.

Stayed 3 nights in Dec 2024

8/10 Good

Kyle

6 Jan 2025

Liked: Cleanliness, property conditions & facilities, room comfort

So many positives, some negatives. Service not 5*

Writing a lengthy review since we struggled to commit to this property as it appears a little niche. We stayed for 6 nights and enjoyed it for the most part. The condition, cleanliness and style of the property are all excellent. UME was very good and some of the best sushi I've had. Yoga was great, gym facilities limited yet workable but no constant cleaning like other 5* we've stayed. The food was the single best thing and all credit to the kitchen staff for the constantly high level especially since the non-vegans would request many off-menu items or tweaks etc. Bar staff deserve a nod for their attentiveness on the few occasions we were there and the NYE was a credit to all involved, most enjoyable and well ran. On a general view point the service was patchy for this rating and price point... from missing towels, forgotten waters to multiple wrong orders, mainly in the main restaurant. The staff are super nice, friendly & helpful but could do with a few extra staff members and more training as do the middle manager we encountered who had no idea how to escalate and deal with issues when they occur. There are the tiresome sun-bed games, again a surprise for this level of hotel but we just located ourselves in the less attractive areas to avoid silly hogging that many others do.

Stayed 6 nights in Dec 2024

10/10 Excellent

Sebastian, Nassau

Travelled with family

5 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Spacious rooms, healthy food, super friendly and helpful staff, a variety of daily activities and all an around great experience!

Stayed 5 nights in Dec 2024

10/10 Excellent

Bradley

2 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely fantastic service and amenities.

Stayed 5 nights in Dec 2024

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Choose dates to view prices

Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

Reviews

Popular amenities

Explore the area

Room options

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Family King Suite Ocean View

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Family Master Suite

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King Suite Ocean View

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Queen Suite Ocean View

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King Suite with Bathtub Ocean view

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King Suite with Bathtub

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Family King Suite

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Queen Suite

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Family Master Suite Ocean View

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King Suite

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Quadruple Suite Master

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Triple Suite Deluxe

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Quadruple Suite Deluxe

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Double Suite Deluxe

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Double Suite Deluxe

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Triple Suite Deluxe With Ocean View

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Double Suite Deluxe With Ocean View

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Double Suite Deluxe With Ocean View

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Quadruple Suite Deluxe With Ocean View

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Quadruple Suite Master With Ocean View

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About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

All-inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Land activities

Lessons/classes/games

Entertainment

Awards and affiliations

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More