Palmaïa-The House of AïA: All Inclusive Wellness Resort

VIP Access

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Dates

November 2025

December 2025

Body treatments, hydrotherapy, aromatherapy, hot stone massages

Queen Suite Ocean View | Premium bedding, free minibar, in-room safe, blackout curtains

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar
Room service

Explore the area

Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

Place, Quinta Avenida
‪16 min drive‬
Place, Playa del Carmen Maritime Terminal
‪16 min drive‬
Place, Xcaret Eco Theme Park
‪18 min drive‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

King Suite with Bathtub

Exceptional

50 sq m
1 bedroom
Sleeps 2
1 King Bed

Queen Suite

Exceptional

50 sq m
1 bedroom
Sleeps 3
2 Queen Beds

Premium bedding, free minibar, in-room safe, blackout curtains

Family King Suite

Exceptional

50 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Large Single Bunk Bed

Family Master Suite

66 sq m
2 bedrooms
Sleeps 4
1 King Bed and 1 Single Bunk Bed

King Suite

Exceptional

50 sq m
1 bedroom
Sleeps 2
1 King Bed

Quadruple Suite Deluxe

60 sq m
Sleeps 4

Quadruple Suite Master

77 sq m
Sleeps 2

Double Suite Deluxe

60 sq m
Sleeps 2

Double Suite Deluxe

60 sq m
Sleeps 2

Triple Suite Deluxe

60 sq m
Sleeps 3

Family King Suite Ocean View

50 sq m
1 bedroom
Sea view
Sleeps 4
1 King Bed and 1 Large Single Bunk Bed

King Suite Ocean View

Exceptional

50 sq m
1 bedroom
Sea view
Sleeps 2
1 King Bed

King Suite with Bathtub Ocean view

Exceptional

50 sq m
1 bedroom
Sea view
Sleeps 2
1 King Bed

Queen Suite Ocean View

Exceptional

50 sq m
1 bedroom
Sea view
Sleeps 3
2 Queen Beds

Family Master Suite Ocean View

Exceptional

66 sq m
2 bedrooms
Sea view
Sleeps 4
1 King Bed and 1 Single Bunk Bed

Double Suite Deluxe with Ocean View

60 sq m
Sleeps 2

Quadruple Suite Deluxe with Ocean View

60 sq m
Sleeps 4

Bathroom | Designer toiletries, hair dryer, bathrobes, slippers

Double Suite Deluxe with Ocean View

60 sq m
Sleeps 2

Triple Suite Deluxe with Ocean View

60 sq m
Sleeps 3

Quadruple Suite Master with Ocean View

77 sq m
Sleeps 2

Similar properties

Pool
All-inclusive
Spa
Pet-friendly

includes taxes & fees

1 Dec - 2 Dec

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

All-inclusive property with 4 restaurants and 6 outdoor pools

Catch some rays at the beach or spend the day relaxing at Palmaïa-The House of AïA: All Inclusive Wellness Resort's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Housekeeping is available on request.

Palmaïa-The House of AïA: All Inclusive Wellness Resort offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A health club and complimentary bicycles are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Our customers tell us that they can't get enough of the helpful staff at Palmaïa-The House of AïA: All Inclusive Wellness Resort. During your stay, you're just a quick walk from Playacar Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 6 outdoor pools.

Free WiFi
Free self-parking
Enjoy Mediterranean cuisine with ocean views at MAR DE OLIVO, one of the property's 4 restaurants and 3 bars/lounges
Take a swim in the 6 outdoor pools
Treat yourself to deep-tissue massages, facials or body treatments at the spa
Services include a children's club, dry cleaning/laundry and a concierge
On-site recreation includes a gym, complimentary bicycles and yoga classes
Guests have great things to say about the overall condition of the property and the helpful staff
Just a 3-minute drive from Piste Cyclable sur Paseo Xaman-Ha and 7 minutes from Xaman Ha Aviary

Palmaïa-The House of AïA: All Inclusive Wellness Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. At Palmaïa-The House of AïA: All Inclusive Wellness Resort, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 3 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club. Limited free parking is available on a first-come, first-served basis.

This 5-star Playa del Carmen property is smoke free.

MAR DE OLIVO – Overlooking the ocean, this fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner.

LEK – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Open daily.

UME – This fine-dining restaurant specialises in Asian cuisine and only serves dinner. Open daily.

SU CASA – This beachfront restaurant specialises in vegan cuisine and serves breakfast, brunch and dinner. Open daily.

Eolo Beach Club – This bar is located on the beach. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included

24-hour room service

In-room minibar (all beverages included)

Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities

On-site live performances

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Limited on-site parking

Food and drink

2 swim-up bars
3 bars/lounges
4 restaurants
A beach bar
A coffee shop/cafe
Snack bar/deli

Restaurants on site

Eolo Beach Club
LEK
MAR DE OLIVO
SU CASA
UME

Things to do

24-hour gym
6 outdoor pools
Beach yoga
Children's pool
Designer stores
Free beach club
Free bicycle rentals
Free children's club
Full-service spa
Paddleboard

Family friendly

6 outdoor pools
Art supplies
Baby bath
Children's pool
Free children's club
In-room babysitting
Snack bar/deli
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Hair salon
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Free pool cabanas
On the beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Smooth flooring in room
Wheelchair accessible (may have limitations)

4 floors
7 buildings
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Built in 2019
Locally-owned and organised tours and activities
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Pillow menu
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

50-inch smart TV with digital channels

Food and drink

24-hour room service
Electric kettle
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free international calls
Free local calls
Iron/ironing board
Laptop-compatible safe
Phone
Separate sitting area
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Children under 4 years old are not permitted.

This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve high chair

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

Children under 4 years old are not permitted.

Property Registration Number 0123008e230fa

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

10/10 Excellent

Edward

Travelled with partner

2 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Palmaia staff go above and beyond to ensure guests have the best experience. I’ve stayed twice, and I’m already looking to return.

Stayed 3 nights in Jul 2025

10/10 Excellent

Nune

Travelled with group

28 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was my second time at Palmaïa. It’s peaceful, wellness-focused, and full of positive energy. There was a small room mix-up, but the staff fixed it. Everyone is warm and thoughtful. I’m picky with food, and LEK was my favorite this time, unique and healthy. The birthday cake wasn’t great, but the coconut water in the room was amazing! I also love the Kuxtal cocktail, it’s vibrant and full of flavor. We didn’t make it to any activities as we mostly slept and rested, which was exactly what we needed. I did attend a Palmaïa meditation concert in NYC once, and as someone who never meditated before, I felt deeply calm and relaxed after it. Assuming some of the activities should be similar. The spa was great—I did the Prehispanic Ritual, and my friend had a scalp massage. Both were wonderful. The resort is surrounded by nature. We saw monkeys, raccoons, iguanas, and beautiful plants. The rooms are dark and the beds super comfy which is great for a light sleeper like me. Palmaïa is my favorite all-inclusive resort so far.

Stayed 4 nights in Jul 2025

10/10 Excellent

Scott

24 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jul 2025

10/10 Excellent

Kamilah

Travelled with family

20 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It's such a gift to be able to visit Palmaia for the second time. The staff is wonderfully friendly and helpful. The food is hit or miss, but it's so nice there, you won't care that much. I still managed to gain 4lbs so I clearly ate pretty well! The servers and bartenders are knowledgeable and attentive. The spa is beautiful and the therapists there are amazing. There are a variety of daily activities. The nomadic guides, Kasandra and Esteban, are gems!

Stayed 7 nights in Jul 2025

10/10 Excellent

Maksim

16 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 3 nights in Jul 2025

10/10 Excellent

Deston

Travelled with partner

16 Jul 2025

Liked: Cleanliness, amenities

The experience from beginning to end was amazing. Highly recommend for anyone looking to rest, reset, and recharge. The staff was very hospitable, the property was beautiful and the plant-based cuisine was great, even for a meat eater like me. The wellness programming was great too, from the traditional Temazcal ceremony, pranayama, yoga and the meditation concert among other things. We will be going back soon!

Stayed 4 nights in Jul 2025

10/10 Excellent

Iryna

Travelled with group

12 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in Jul 2025

10/10 Excellent

Juan

9 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10’s across the board! PERFECTION!

One of the best, rejuvenating, and amazing solo trips I have ever taken. The property itself is a great combination of luxury and comfort. It feels like you have been transported into this magical jungle beach ! There is plenty of activity’s to do throughout the day, for those who want to be more active and do more classes. Or you can just lounge by the beach or venture through the amazing property and have no plans . The food was amazing! Every meal was thought out, with also great mocktails or cocktails. Then the staff! This is probably what will make you want to never leave . They are the best! They make you feel so comfortable, and genuinely want to make your stay there great. I can keep going on about this place, but it’s amazing. Also, while I was there I met people who had been there 3 times plus, which is always a great sign. You will have the best time, no matter what type of trip your looking for here!!

Charlie’s Vegan Tacos, the sampler. Totally recommend

Stayed 4 nights in Jul 2025

10/10 Excellent

steven

8 Jul 2025

Stayed 2 nights in Jul 2025

10/10 Excellent

Yai

4 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Superior quality, luxury, perfect to relax . Meditation and yoga available . Will come back again.

Stayed 3 nights in Jun 2025

10/10 Excellent

Vaidehi

Travelled with family

3 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

The food, the service, the environment, the activities, truly all a 10/10. Couldn’t have asked for a more perfect vacation because they simply did it all.

Stayed 4 nights in Jun 2025

10/10 Excellent

Anja

Travelled with partner

27 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Palmaïa – The House of AïA is the most soulful and transformative place I’ve ever stayed. Surrounded by lush jungle and the sea, the resort is designed with deep respect for nature—eco-conscious and breathtakingly beautiful. It feels like stepping into a dream of what the world could be. The plant-based food at all seven restaurants is gourmet, flavorful, and abundant—with a few meat options available for those who want them. Their award-winning mocktails (also available as cocktails) are imaginative and delicious. Each guest is paired with a Nomadic Guide who helps with everything from booking restaurants and spa visits to arranging room service and activities. Their warm and seamless support made my stay effortless. The Architects of Life program offers daily yoga, meditation, and creative experiences with teachers who will impact your life. Angel’s wisdom is unforgettable—I highly recommend a personal session with him. Shaman Balder brings calm, grounding energy and powerful meditation practices. The Atlantis Spa is the best I’ve experienced in seven countries. I highly recommend the 90-min AïA Essence and the 120-min Mezcal Ritual. Arrive early to enjoy the sweat lodge, rosemary rinse, and cenote swim—it’s a true healing ritual. Palmaïa isn’t just a resort—it’s a sanctuary. My favorite place on Earth.

View from the hotel room (all rooms face the ocean)

Stayed 5 nights in May 2025

10/10 Excellent

David

Travelled with family

23 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean, very modern, very trendy overall, great experience

Stayed 3 nights in Jun 2025

10/10 Excellent

doailyn

Travelled with family

16 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best hotel i stay in my life so beautiful peacefull service 10 outt of 10 super quite i felt special they treat me well and my family also!! Food amazing they are available 24/7 for you i love it there

Stayed 5 nights in Jun 2025

10/10 Excellent

Nora

15 Jun 2025

Stayed 3 nights in Jun 2025

10/10 Excellent

violet

Travelled with family

7 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Best food in the world. Great people. Magnificent beach. Gorgeous spa. Will be back.

Stayed 3 nights in May 2025

10/10 Excellent

Vladimir

Travelled with family

6 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful resort with great food, amenities and five star service.

Stayed 3 nights in Jun 2025

10/10 Excellent

Teresa

Travelled with family

4 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

This resort is truly one of the best places we’ve ever stayed at. Loved everything about it !

Stayed 3 nights in Jun 2025

10/10 Excellent

Renee

4 Jun 2025

Stayed 6 nights in May 2025

10/10 Excellent

Julie

3 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had an incredible stay at Palmaia. From the staff, to the room, restaurants and amenities everything was absolutely amazing. I went by myself and it was very resourcing. Lots of activities such as breathing session, yoga, meditation, gym and spa treatments that are out of this world. The food was terrific and the mocktail list is spectacular. I would recommend without hesitation as a solo traveller, friends or couple. I find it might be a little boring for the kids (depending on your kids!) Enjoy!

Stayed 3 nights in May 2025

10/10 Excellent

Atmore

Travelled with partner

31 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Best place in the world

Stayed 4 nights in May 2025

4/10 Poor

Putu

27 May 2025

Stayed 2 nights in May 2025

8/10 Good

heba

Travelled with partner

25 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Food was ok

Stayed 3 nights in May 2025

10/10 Excellent

Jared

Travelled with partner

20 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was amazing. The staff, the spa, the rituals, the layout etc. it’s wonderfully quiet with some dance options in the evening. Only thing is there should be just a few more meat options for us carnivores. Everything else was bliss

Stayed 5 nights in May 2025

10/10 Excellent

Robert

14 May 2025

Stayed 6 nights in May 2025

Palmaïa-The House of AïA: All Inclusive Wellness Resort

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King Suite Ocean View

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King Suite with Bathtub Ocean view

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Queen Suite Ocean View

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Family Master Suite Ocean View

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Quadruple Suite Master with Ocean View

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About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

All-inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Land activities

Lessons/classes/games

Entertainment

Awards and affiliations

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in