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Hilton Cancun Mar Caribe All-Inclusive Resort

4.5 star property

Choose dates to view prices

Photo gallery for Hilton Cancun Mar Caribe All-Inclusive Resort

Exterior
13 outdoor pools, pool cabanas (surcharge), pool umbrellas
Smart TV, table football
Terrace/patio
Sauna, steam room, body treatments, hot stone massages

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

View in a map
Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO, 77500
  • Place, Maya Museum of Cancun
    ‪3 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪5 min walk‬
  • Place, Delfines Beach
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Down duvets, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Balcony, Ocean View

9.2 out of 10
Wonderful
(54 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Ocean View Suite - 1 King 2 Murphy Beds

View from room

Premium Ocean View Suite - 1 King 2 Murphy Beds

8.6 out of 10
Excellent
(14 reviews)
  • 105 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Beachfront Room - King Bed - Terrace

Down duvets, pillow-top beds, in-room safe, desk

Enclave Beachfront Room - King Bed - Terrace

7.4 out of 10
Good
(6 reviews)
  • 41 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

View from room

Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

10.0 out of 10
Exceptional
(3 reviews)
  • 105 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Beachfront (Enclave)

Down duvets, pillow-top beds, in-room safe, desk

Suite, Multiple Beds, Beachfront (Enclave)

9.8 out of 10
Exceptional
(6 reviews)
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

Down duvets, pillow-top beds, in-room safe, desk

Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

9.0 out of 10
Wonderful
(2 reviews)
  • 151 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 8
  • 1 King Bed

View all photos for Suite, Multiple Beds, Beachfront (Enclave, Plunge Pool)

Down duvets, pillow-top beds, in-room safe, desk

Suite, Multiple Beds, Beachfront (Enclave, Plunge Pool)

10.0 out of 10
Exceptional
(3 reviews)
  • 105 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite, 1 Bedroom, Patio (Pool)

View from room

Suite, 1 Bedroom, Patio (Pool)

8.8 out of 10
Excellent
(6 reviews)
  • 105 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

Down duvets, pillow-top beds, in-room safe, desk

Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

  • 151 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 8
  • 1 King Bed

View all photos for Ocean View Accessible Suite - RI Shower

Down duvets, pillow-top beds, in-room safe, desk

Ocean View Accessible Suite - RI Shower

9.0 out of 10
Wonderful
(2 reviews)
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Ocean View

View from room

Suite, 2 Bedrooms, Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • 151 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Single Beds

View all photos for Enclave Honeymoon Suite - King Bed

Enclave Honeymoon Suite - King Bed | Living area | Smart TV, table football

Enclave Honeymoon Suite - King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 105 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite - King Bed

Honeymoon Suite - King Bed | Down duvets, pillow-top beds, in-room safe, desk

Honeymoon Suite - King Bed

  • 105 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy | Down duvets, pillow-top beds, in-room safe, desk

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

10.0 out of 10
Exceptional
(1 review)
  • 151 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 8
  • 1 King Bed

View all photos for Ocean View Room - 2 Queen Beds

View from room

Ocean View Room - 2 Queen Beds

9.4 out of 10
Exceptional
(75 reviews)
  • 41 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Ocean View

View from room

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

8.8 out of 10
Excellent
(78 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Beachfront Room - 2 Queen - Balcony

Down duvets, pillow-top beds, in-room safe, desk

Enclave Beachfront Room - 2 Queen - Balcony

9.0 out of 10
Wonderful
(32 reviews)
  • 41 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Beachfront Room - 2 Queen - Terrace

View from room

Enclave Beachfront Room - 2 Queen - Terrace

8.4 out of 10
Very good
(7 reviews)
  • 41 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

8.0 out of 10
Very good
(5 reviews)
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Pool and Patio View Room - 2 Queen Beds

Pool and Patio View Room - 2 Queen Beds | Down duvets, pillow-top beds, in-room safe, desk

Pool and Patio View Room - 2 Queen Beds

8.2 out of 10
Very good
(17 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View (Mobility)

View from room

Room, 2 Queen Beds, Ocean View (Mobility)

8.4 out of 10
Very good
(11 reviews)
  • 41 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Resort View Room - King Bed

Resort View Room - King Bed | Resort view

Resort View Room - King Bed

9.6 out of 10
Exceptional
(14 reviews)
  • 41 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Resort View Room - 2 Queen Beds

View from room

Resort View Room - 2 Queen Beds

9.2 out of 10
Wonderful
(27 reviews)
  • 41 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hilton Cancun Mar Caribe All-Inclusive Resort

Luxury property on the beach, with 13 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hilton Cancun Mar Caribe All-Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Hilton Cancun Mar Caribe All-Inclusive Resort offers 540 air-conditioned accommodations with a safe and complimentary bottles of water. Pillowtop beds feature down duvets. Smart televisions come with cable channels.

Bathrooms include slippers, complimentary toiletries and hairdryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is provided on a daily basis.

13 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of Hilton Cancun Mar Caribe All-Inclusive Resort's great beach location. During your stay, you're just a quick walk from Iberostar Cancun Golf Course. Enjoy features like free WiFi in public areas and free valet parking, plus 13 outdoor pools.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free valet parking and self-parking
  • Enjoy Mediterranean cuisine at La Luce, one of the property's 8 restaurants and 4 bars/lounges
  • Splash around at the waterslide or swim in the 13 outdoor pools
  • Indulge with body wraps, manicures and pedicures or facials at the spa
  • Services include a free children's club, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests really like the accommodation for the cleanliness, spaciousness and overall comfort
  • 8 minutes by foot from Iberostar Cancun Golf Course and a 4-minute drive from Delfines Beach
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
Some rates at Hilton Cancun Mar Caribe All-Inclusive Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Hilton Cancun Mar Caribe All-Inclusive Resort, you can cool off in one of the 13 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a swim-up bar. Public spaces have free WiFi. This luxury property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

La Luce – This restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Maxal – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Noriku – This restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Vela – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Seasalt – This poolside restaurant specialises in American cuisine and only serves lunch. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hilton Cancun Mar Caribe All-Inclusive Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Free secured self parking on site
  • Free secured valet parking on site

Food and drink

  • 4 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • La Luce
  • Maxal
  • Noriku
  • Seasalt
  • Vela

Things to do

  • 13 outdoor pools
  • 24-hour gym
  • Air hockey
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 13 outdoor pools
  • Children's pool
  • Free children's club
  • In-room cot
  • Mini-fridge
  • Playground
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 80 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 300 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per person (return)
  • Airport shuttle fee per child: USD 25 (return), (up to 15 years old)
  • Pet fee: USD 80 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hilton Cancun Mar Caribe All-Inclusive Resort offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number ORC180608L73
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Royal Uno All Inclusive Resort Spa
Hilton Cancun Mar Caribe All Inclusive Resort
Hilton Cancun Mar Caribe All-Inclusive Resort Cancun

Hilton Cancun Mar Caribe All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 2084 out of 3476 reviews
Rating 8 - Good. 742 out of 3476 reviews
Rating 6 - Okay. 374 out of 3476 reviews
Rating 4 - Poor. 146 out of 3476 reviews
Rating 2 - Terrible. 130 out of 3476 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Troylyne Markelia, Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, clean hotel.
Stayed 5 nights in Aug 2025

10/10 Excellent

Briani M

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Aug 2025

6/10 Okay

Ray

Travelled with family
Liked: Amenities, property conditions & facilities
Unfortunately it was much different from the previous Royal Resorts. The hospitality has really suffered.
Stayed 6 nights in Jun 2025

8/10 Good

sheila i.

Stayed 3 nights in Aug 2025

8/10 Good

Daniela

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

ALISA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort very nice, clean and well maintained. The staff friendly and professional. The food was hit or miss. There were a few delicious dishes, some not too good and bland and I didn’t like any of the desserts. Overall we had a wonderful experience, just wish the food was better.
Stayed 5 nights in Jul 2025

10/10 Excellent

bevi Kohannim, Mansfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was 7 of us including my grandson, from the moment we arrived until we left, everything was amazing, food, service and staff, the children area was perfect too! Will definitely go back!
Stayed 4 nights in Aug 2025

6/10 Okay

Shant Dir

Travelled with family
Liked: Staff & service
NA
Stayed 5 nights in Aug 2025

10/10 Excellent

Ryan William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, great food selection. Service was top notch!
Stayed 7 nights in Aug 2025

10/10 Excellent

Seli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love absolutely everything about this resort. Pictures and reviews do not do this place justice. The place is kept super clean. Nothing to complain about. Cleaners come in everyday to clean even without request. The food is great. Great views from every room on the resort. I personally had the ocean front view but there are absolutely no bad views in the resort. You are either looking at the ocean or looking at the gorgeous view of the pool. All rooms have a balcony/ terrace as well. the location is also 15 mins away from the airport.
Stayed 3 nights in Aug 2025

10/10 Excellent

Anny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Aug 2025

10/10 Excellent

SOL ALEXANDRA, GLENWOOD LANDING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reservation for especial restaurants was not the best
Stayed 3 nights in Aug 2025

10/10 Excellent

Devon

Stayed 3 nights in Aug 2025

10/10 Excellent

Cheri Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort! Food was great, restaurants on the resort were better in my opinion. My family and I felt 100% safe and we enjoyed ourselves. We loved the beach just hated the amount of seaweed there was. Overall, a time was had and we plan to come back again. Thank you Hilton.
Stayed 4 nights in Aug 2025

6/10 Okay

Aaron

Travelled with family and small children
Disliked: Cleanliness
They tried to tell me they didn’t I have the room I booked had to escalate it to a supervisor then they came up with the room somehow. The room was really dirty when we first checked in dead spiders, cockroaches, hair, and dust everywhere. Limited dining and about half of the hotel staff were friendly the other half seemed to not like their job service around the pools was terrible. The room was very hot even with the ac on its lowest setting no ceiling fans and no portable fans the hotel had to bring us. Resort was alright, food was ok, but the splash pad was pretty cool. Next time we will go somewhere else, wasn’t to thrilled about our stay.
Stayed 5 nights in Aug 2025

10/10 Excellent

Roberto, Downey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all. Wonderfull place and service. I be there next year. Thanks
Stayed 7 nights in Aug 2025

10/10 Excellent

luz Adriana guerrero, Conroe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice! We came with our family and had a lot of fun. The staff are really friendly, and we felt very welcome. I highly recommend this hotel!”
Stayed 5 nights in Aug 2025

6/10 Okay

Gavin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed there 8/5-8/10. Food- Hibachi Restaurant was EXCELLENT. A MUST if you go. Maxal was good, but they gave us a 10:30pm reservation (fine it is what it is), but were rushing us out, and eagerly taking food away that we weren't finished with yet. Why give us that time slot and rush us out by 11pm? La Luce was very good. Didn't do the steakhouse. The buffet was very lacking Cleanliness - Its good overall. I found in some areas like there was a mildew scent.....the wash cloths they use sometimes to wipe down areas were causing this - especially around some parts of the food areas. Tipping - I tipped with Canadian $5's and up (I'm from Canada) and they were very happy with that. But no one was tipping at all pretty much from what I observed. Entertainment - Your typical resort fare, fire show, circus, Wonderland party - all very family oriented and pretty much ends around 11pm. Room- I succumbed at check-in and upgraded to Enclave. $90 USD extra. Not worth it in my view...I was on the 2nd floor, with just a Juliet balcony. The only advantages I'd say is you to hear/see the ocean up front (more on that below) and Enclave allows you to book reservations anytime, instantly with a private staff member- and you can book for large groups (which we were of 25 people). Beach - Sea weed everywhere. I don't blame the resort, they do their best to clean but its just too much. And yes it does smell bad. Staff- The ladies at the buffet were rude and unpleasant.
Stayed 5 nights in Aug 2025

8/10 Good

Joyce

Liked: Cleanliness
Overall, the food was good. The properties in a great location. The staff was very friendly, but housekeeping did not clean my room here for the time when I was there I had to complain about housekeeping, not cleaning.
Stayed 4 nights in Aug 2025

8/10 Good

Amine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Dmitriy

Stayed 7 nights in Aug 2025

10/10 Excellent

Lan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd like to give 4.5☆. Some services was ok and others were great. I upgraded my room to Enclave Ocean front which was amazing views. However, there were lots of dust under sink and heading board in the room. My guess is maybe the room was empty for awhile. Foods were good so far except for Italian restaurant that took too long. Also, most of dining restaurants have a small serving. So, if you have big stomach you should order double:))
Stayed 4 nights in Aug 2025

10/10 Excellent

Henry, PORT CHESTER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, one of the best resorts we’ve been to in Cancun, family, friendly, great entertainment staff. Bruno Tony Rane Santos Carlos Leon and rest of the guys make the day so enjoyable. The food is incredible. Every restaurant is great. Staff is friendly and always willing to help. So many activities around the pool. We are family four and my daughters just love this place. If you’re looking for a relaxing place and have some fun. I highly recommend this resort
Stayed 4 nights in Jun 2025

10/10 Excellent

Juan David, PORT CHESTER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, one of the best resorts we’ve been to in Cancun, family, friendly, great entertainment staff. Bruno Tony Rane Santos Carlos Leon and rest of the guys make the day so enjoyable. The food is incredible. Every restaurant is great. Staff is friendly and always willing to help. So many activities around the pool. We are family four and my daughters just love this place. If you’re looking for a relaxing place and have some fun. I highly recommend this resort.
Stayed 5 nights in Aug 2025