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Hilton Cancun Mar Caribe All-Inclusive Resort

4.5 star property

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Photo gallery for Hilton Cancun Mar Caribe All-Inclusive Resort

Exterior
Property video
Down duvets, pillow-top beds, in-room safe, desk
Exterior
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO, 77500
  • Place, Maya Museum of Cancun
    ‪3 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪5 min walk‬
  • Place, Delfines Beach
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Down duvets, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Balcony, Ocean View

9.2 out of 10
Wonderful
(59 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Ocean View Suite - 1 King 2 Murphy Beds

View from room

Premium Ocean View Suite - 1 King 2 Murphy Beds

8.6 out of 10
Excellent
(14 reviews)
  • 105 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Beachfront Room - King Bed - Terrace

Down duvets, pillow-top beds, in-room safe, desk

Enclave Beachfront Room - King Bed - Terrace

7.4 out of 10
Good
(6 reviews)
  • 41 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

View from room

Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

10.0 out of 10
Exceptional
(3 reviews)
  • 105 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Beachfront (Enclave)

Down duvets, pillow-top beds, in-room safe, desk

Suite, Multiple Beds, Beachfront (Enclave)

9.8 out of 10
Exceptional
(6 reviews)
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

Down duvets, pillow-top beds, in-room safe, desk

Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

9.0 out of 10
Wonderful
(2 reviews)
  • 151 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 8
  • 1 King Bed

View all photos for Suite, Multiple Beds, Beachfront (Enclave, Plunge Pool)

Down duvets, pillow-top beds, in-room safe, desk

Suite, Multiple Beds, Beachfront (Enclave, Plunge Pool)

10.0 out of 10
Exceptional
(3 reviews)
  • 105 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite, 1 Bedroom, Patio (Pool)

View from room

Suite, 1 Bedroom, Patio (Pool)

9.2 out of 10
Wonderful
(9 reviews)
  • 105 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

Down duvets, pillow-top beds, in-room safe, desk

Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

  • 151 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 8
  • 1 King Bed

View all photos for Ocean View Accessible Suite - RI Shower

Down duvets, pillow-top beds, in-room safe, desk

Ocean View Accessible Suite - RI Shower

9.0 out of 10
Wonderful
(2 reviews)
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Ocean View

View from room

Suite, 2 Bedrooms, Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • 151 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Single Beds

View all photos for Enclave Honeymoon Suite - King Bed

Enclave Honeymoon Suite - King Bed | Living area | Smart TV, table football

Enclave Honeymoon Suite - King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 105 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite - King Bed

Honeymoon Suite - King Bed | Down duvets, pillow-top beds, in-room safe, desk

Honeymoon Suite - King Bed

  • 105 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy | Down duvets, pillow-top beds, in-room safe, desk

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

  • 151 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 8
  • 1 King Bed

View all photos for Ocean View Room - 2 Queen Beds

View from room

Ocean View Room - 2 Queen Beds

9.2 out of 10
Wonderful
(79 reviews)
  • 41 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Ocean View

View from room

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

8.8 out of 10
Excellent
(81 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Beachfront Room - 2 Queen - Balcony

Down duvets, pillow-top beds, in-room safe, desk

Enclave Beachfront Room - 2 Queen - Balcony

9.0 out of 10
Wonderful
(32 reviews)
  • 41 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Beachfront Room - 2 Queen - Terrace

View from room

Enclave Beachfront Room - 2 Queen - Terrace

8.8 out of 10
Excellent
(9 reviews)
  • 41 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

8.0 out of 10
Very good
(5 reviews)
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Pool and Patio View Room - 2 Queen Beds

Pool and Patio View Room - 2 Queen Beds | Down duvets, pillow-top beds, in-room safe, desk

Pool and Patio View Room - 2 Queen Beds

8.4 out of 10
Very good
(18 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View (Mobility)

View from room

Room, 2 Queen Beds, Ocean View (Mobility)

8.4 out of 10
Very good
(11 reviews)
  • 41 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Resort View Room - King Bed

Resort View Room - King Bed | Resort view

Resort View Room - King Bed

9.6 out of 10
Exceptional
(14 reviews)
  • 41 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Resort View Room - 2 Queen Beds

View from room

Resort View Room - 2 Queen Beds

9.0 out of 10
Wonderful
(30 reviews)
  • 41 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hilton Cancun Mar Caribe All-Inclusive Resort

Luxury property on the beach, with 13 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hilton Cancun Mar Caribe All-Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Hilton Cancun Mar Caribe All-Inclusive Resort offers 540 air-conditioned accommodations with a safe and complimentary bottles of water. Pillowtop beds feature down duvets. Smart televisions come with cable channels.

Bathrooms include slippers, complimentary toiletries and hairdryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is provided on a daily basis.

13 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of Hilton Cancun Mar Caribe All-Inclusive Resort's great beach location. During your stay, you're just a quick walk from Iberostar Cancun Golf Course. Enjoy features like free WiFi in public areas and free valet parking, plus 13 outdoor pools.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free valet parking and self-parking
  • Enjoy Mediterranean cuisine at La Luce, one of the property's 8 restaurants and 4 bars/lounges
  • Splash around at the waterslide or swim in the 13 outdoor pools
  • Indulge with deep-tissue massages, body treatments or facials at the spa
  • Services include a free children's club, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests really like the accommodation for the overall comfort, spaciousness and cleanliness
  • 8 minutes by foot from Iberostar Cancun Golf Course and a 4-minute drive from Delfines Beach
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
Some rates at Hilton Cancun Mar Caribe All-Inclusive Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Hilton Cancun Mar Caribe All-Inclusive Resort, you can cool off in one of the 13 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a swim-up bar. Public spaces have free WiFi. This luxury property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

La Luce – This restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Maxal – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Noriku – This restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Vela – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Seasalt – This poolside restaurant specialises in American cuisine and only serves lunch. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hilton Cancun Mar Caribe All-Inclusive Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Free secured self parking on site
  • Free secured valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 4 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • La Luce
  • Maxal
  • Noriku
  • Seasalt
  • Vela

Things to do

  • 13 outdoor pools
  • 24-hour gym
  • Air hockey
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 13 outdoor pools
  • Children's pool
  • Free children's club
  • In-room cot
  • Mini-fridge
  • Playground
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 80 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 300 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per person (return)
  • Airport shuttle fee per child: USD 25 (return), (up to 15 years old)
  • Pet fee: USD 80 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hilton Cancun Mar Caribe All-Inclusive Resort offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number ORC180608L73
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Royal Uno All Inclusive Resort Spa
Hilton Cancun Mar Caribe All Inclusive Resort
Hilton Cancun Mar Caribe All-Inclusive Resort Cancun

Hilton Cancun Mar Caribe All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 2191 out of 3641 reviews
Rating 8 - Good. 768 out of 3641 reviews
Rating 6 - Okay. 385 out of 3641 reviews
Rating 4 - Poor. 157 out of 3641 reviews
Rating 2 - Terrible. 140 out of 3641 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

robert anthony

Travelled with family
Liked: Cleanliness, property conditions & facilities
The food was ok but most other all inclusive resorts around have much much better eating options.
Stayed 3 nights in Sep 2025

10/10 Excellent

Ranjeet Singh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property
Stayed 3 nights in Oct 2025

10/10 Excellent

Adrienne

Stayed 3 nights in Oct 2025

10/10 Excellent

Rabia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 4 nights in Oct 2025

6/10 Okay

Cecile Rivera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

6/10 Okay

Rahul singh

Liked: Staff & service, property conditions & facilities
.
Stayed 3 nights in Oct 2025

10/10 Excellent

Gricel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from this Hotel is phenomenal! Since you step in the building until you leave. All employees super attentive and especially Jose Chacon in the Bar Lobby lounge ,loved his hospitality and customer service. We will be back soon!
Sunset dinner at La Luce!
Stayed 4 nights in Oct 2025

6/10 Okay

Shuai

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

Elena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, food was good it was all very good. will definitely come again!
Stayed 2 nights in Oct 2025

6/10 Okay

Jacqueline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff outside and in the rooms was amazing. But, staff in the restaurants, the waiters, felt like they treated us less than other guests. No clue why but it kept happening at every restaurant every night. And yes we tipped generously.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No need to leave the resort at all. Nice people stayin at the hotel and the staff is just perfect. However, much to desire when it comes about the dining restaurants. Good ambience to talk and chill but the service there is just slow as fudge. Very understaffed for the asian steakhouse or italian. The mexican is the contrary and it seems they do it on porpuse as they said “to leave the name of their county high up” Good variety of food in the resort overall but the flavors are just simple Great drinks Again service kindness and willingess to help is top notch
Stayed 3 nights in Oct 2025

10/10 Excellent

Viky

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful, comfortable and clean room!
Stayed 4 nights in Sep 2025

6/10 Okay

Emil

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Needs some TLC - all the fabric chairs and sofas around the hotel and in the rooms have stains. We got the nicest room in the hotel and it was still very average. Offering turn down service or some chocolate would be nice. It’s the little details that make someone remember your hotel and want to return. Staff was very friendly and helpful.
Stayed 3 nights in Sep 2025

10/10 Excellent

Daniella Davila, Puebla

Travelled with group
Liked: Amenities
Top service. Food was great. Rooms are remodeled, modern and very nice.
Stayed 3 nights in Sep 2025

10/10 Excellent

bandana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

8/10 Good

CECLIA RENEE LYNN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Yesenia Del

Stayed 3 nights in Sep 2025

8/10 Good

Marlene

Liked: Cleanliness, property conditions & facilities, room comfort
Our room came with 2 sinks inside the bathroom only 1 worked, I notified the front desk but nothing was done. The knob on the balcony door was loose and keep falling off. Not enough trash bags and the floor needed to be swept, but other then that it was a nice hotel.
Stayed 4 nights in Sep 2025

10/10 Excellent

Daniel

Stayed 6 nights in Jun 2025

6/10 Okay

MARGAREAT SHMOAIL

Stayed 6 nights in Aug 2025

10/10 Excellent

Ali Hassan Mohamed Ali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I loved our 3 night stay in late September. Being a family resort, this time of year was perfect to get some relaxing time without having to go to an adult-only resort. Our room was very modern, clean, and spacious. We had a partial ocean view which was much better than we saw on other reviews. Buffet food was decent, but lacked more beef options. We also liked the Asian and Italian restaurants — the Mexican was okay. We didn’t try the other restaurants. Staff was very welcoming, but front desk had a slight bit of an arrogant tone. We’re very happy we chose this hotel.
Stayed 3 nights in Sep 2025

8/10 Good

KATHLEEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was advertised as Adults only yet there are many families with kids. False advertising.
Stayed 4 nights in Sep 2025

2/10 Terrible

habib

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place looks run down in regards to the rooms and leaking celings. The staff was never on the same page about anything and constantly tried to make us pay double then what we already paid. The room service was awful and communication sucked. The best part was the spa that was amazing but also not worth the price. The resteraunts all were way to hot to be able to enjoy the meal without sweating
Stayed 6 nights in Sep 2025

10/10 Excellent

Jane Tanjuaquio

Liked: Cleanliness, staff & service, property conditions & facilities
All crew were nice and accommodating
Stayed 5 nights in Sep 2025

6/10 Okay

Cindy Vanessa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall, the experience was decent, but it did not live up to expectations, especially considering the extra cost for VIP access which is definitely not worth it. The “exclusive” amenities amounted to a few small jacuzzi sized pools on a small deck and a separate section on the beach that felt no different from the regular areas. There was no noticeable upgrade in service, restaurants, bars, or lounges. The food was good overall, but the poolside snack bar was disappointing compared to the other dining options. The staff was polite, and most meals were enjoyable, but the VIP upsell and lack of flexibility with groups were major drawbacks. For that reason, I can only give this resort 3 out of 5 stars.
Stayed 3 nights in Sep 2025