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SureStay Hotel by Best Western Portland City Center

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Portland City Center

In-room safe, iron/ironing board, rollaway beds, free WiFi
In-room safe, iron/ironing board, rollaway beds, free WiFi
Coffee service
Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | In-room safe, iron/ironing board, rollaway beds, free WiFi
Reception

Popular amenities

  • Bar
  • Parking included
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
2401 Sw 4th Ave, Portland, OR, 97201
  • Oregon Health and Science University
    ‪1 min walk‬
  • Portland State University
    ‪3 min walk‬
  • Oregon Zoo
    ‪4 min drive‬
  • Portland, OR (PDX-Portland Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Standard Room, 1 King Bed, Non Smoking, Balcony | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Balcony

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(21 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(29 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds, Accessible, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Multiple Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

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About this property

SureStay Hotel by Best Western Portland City Center

Hotel with free breakfast, a short walk to Portland State University
Along with a restaurant, this smoke-free hotel has a bar/lounge and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area and a front desk safe are on-site. Housekeeping is available on request.
SureStay Hotel by Best Western Portland City Center offers 40 air-conditioned accommodations with a safe and coffee/tea makers. Premium cable televisions are provided. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit.

This Portland hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Our customers tell us that they can't get enough of the helpful staff at SureStay Hotel by Best Western Portland City Center. During your stay, you're just a quick walk from Portland State University. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast offered
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include a front desk safe, an ATM and a vending machine
  • Within a 10-minute walk of Portland State University and Oregon Health and Science University
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. Public spaces have free WiFi.

SureStay Hotel by Best Western Portland City Center also features a vending machine, coffee/tea in common area, and a front desk safe. Self parking is free.

This Portland hotel is smoke free.

Guests are served a free continental breakfast.
SureStay Hotel by Best Western Portland City Center has a restaurant serving breakfast, lunch and dinner.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Travelodge City Center
Travelodge City Center Hotel
Travelodge City Center Hotel Portland
Travelodge Portland City Center
Portland Travel Lodge
Portland Travelodge
Travelodge Portland City Center Hotel Portland
Travelodge Portland City Center Hotel
Travelodge Wyndham Portland City Center Hotel
Travelodge Wyndham Portland City Center
Travelodge land City Center
Travelodge by Wyndham Portland City Center
SureStay Hotel by Best Western Portland City Center Hotel
SureStay Hotel by Best Western Portland City Center Portland

SureStay Hotel by Best Western Portland City Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 261 out of 902 reviews
Rating 8 - Good. 332 out of 902 reviews
Rating 6 - Okay. 181 out of 902 reviews
Rating 4 - Poor. 68 out of 902 reviews
Rating 2 - Terrible. 60 out of 902 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Penelope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk staff was terrific. They are very welcoming and kindly answered questions about where to walk for shopping and using the bus system. The room was spotless, and, while there is some street noise from traffic, we slept soundly. The continental breakfast is not lush, but that is not as important to us as other aspects of lodging. Will stay there again if in the area.
Stayed 2 nights in Apr 2025

10/10 Excellent

Antonio, Cottage Grove

Stayed 3 nights in Apr 2025

2/10 Terrible

LU

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the only good thing is Friendly reception, other than that No wifi signal in room, bathtub clogged, full of hair, next to mainroad noisy. and small toilet bowl.
Stayed 2 nights in Apr 2025

10/10 Excellent

Cecelia, Pendleton

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly greetings from the staff on each shift.
Stayed 1 night in Apr 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine. Got the job done. Thanks
Stayed 1 night in Mar 2025

10/10 Excellent

Tarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each encounter I had with the staff was “out of their way” friendly. From the guy when we pulled in and he gave us several options of food and directions to the hospital. The “late” guy who worked until 7am. Encouraged me to use everything I wanted for the amazing breakfast! The coffee was fresh and so was the food. The afternoon gentleman when we were back to the room. He was also very friendly on instructing us on where to leave the key when we left ect.. all with a very warm, welcoming conversation. We will definitely be back if we have to go to Portland for my mother again.
Stayed 1 night in Mar 2025

10/10 Excellent

TANY KIGANY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I normally stay at 3 or 4 stars hotels, but somehow I decided to go on a lower budget this time, and I can’t say that I was disappointed. This place has a good location, is clean, safe (reception available 24/7), and provides breakfast. In sum, it was a fair stay when you travel on low budget.
Stayed 3 nights in Mar 2025

8/10 Good

Betsy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything, continental breakfast, affordable.
Stayed 2 nights in Mar 2025

10/10 Excellent

francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Kari

Stayed 2 nights in Mar 2025

10/10 Excellent

Delila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is terrific. Thank you for allowing us to check in early. We were exhausted from being up nearly 24 hours after an emergency with our family member. The kindness youve shown us really mattered. Much gratitude.
Stayed 1 night in Mar 2025

8/10 Good

Aurika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
A fully adequate low-cost option that is super convenient to OHSU.
Stayed 1 night in Mar 2025

8/10 Good

Jessie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for one night stay.

This was a convenient easy place to stay for if you have a morning appointment at OHSU and are from out of town. Plan on getting breakfast elsewhere if you have a hearty appetite though. Staff was very kind and friendly. Hotel was surprisingly quiet for all the traffic and location.
Stayed 1 night in Feb 2025

8/10 Good

Ken

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

2/10 Terrible

Daniel

Disliked: Property conditions & facilities
Not enough parking. Area is not walkable. Bkf sucked and it's not a nice place, it's like a crummy motel with room doors from the outside.
Stayed 1 night in Feb 2025

10/10 Excellent

Tyrell

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. we had a snow days and it was very convenient. Right down the street from my job. Will definitely book again
Stayed 2 nights in Feb 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of traffic around, but excellent location and great staff. Overall a good value and experience.
Stayed 1 night in Feb 2025

10/10 Excellent

DANIEL

Very good and convenient.
Stayed 1 night in Feb 2025

6/10 Okay

Amelia

Stayed 1 night in Feb 2025

8/10 Good

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located and quiet.
Stayed 2 nights in Feb 2025

8/10 Good

KATHERINE HOWARD, Roseburg

Business traveller, Travelled with partner
Liked: Staff & service
Comfortable bed, 24 hour desk and decent AM coffee in lobby. Refrigerator and microwave. Convenient location to OHSU.
Stayed 1 night in Feb 2025

8/10 Good

Betsy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Feb 2025

6/10 Okay

Colin

Business traveller
Ok for a cheap night
Stayed 1 night in Oct 2024

4/10 Poor

Arthur, Wayne

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Low level hotel. Old.
Stayed 2 nights in Jan 2025