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Hotel Reina Isabel

3.5 star property
VIP Access

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Photo gallery for Hotel Reina Isabel

Interior
Standard Twin Room | View from room
Restaurant
Hallway
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Parking available

Explore the area

View in a map
Av. Amazonas N23-44 y Veintimilla, Quito, Pichincha
  • Place, Cuyabeno Lodge
    ‪3 min walk‬
  • Place, Foch Square
    ‪5 min walk‬
  • Place, La Mariscal Craft Market
    ‪7 min walk‬
  • Airport, Quito (UIO-Mariscal Sucre Intl.)
    ‪43 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room

Premium bedding, down duvets, in-room safe, desk

Standard Room

9.4 out of 10
Exceptional
(12 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Standard Twin Room | Premium bedding, down duvets, in-room safe, desk

Standard Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room

Premium bedding, down duvets, in-room safe, desk

Deluxe Room

9.4 out of 10
Exceptional
(11 reviews)
  • City view
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room (Twin)

Premium bedding, down duvets, in-room safe, desk

Premier Room (Twin)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Premier Room

Premier Room | Premium bedding, down duvets, in-room safe, desk

Premier Room

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room (Deluxe Room Twin)

Premium bedding, down duvets, in-room safe, desk

Deluxe Room (Deluxe Room Twin)

  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

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The price is €43
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About this property

Hotel Reina Isabel

This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a conference centre, a business centre and conference space. Bathrooms are shared.
Hotel Reina Isabel offers 100 accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature down duvets and premium bedding. LCD televisions come with cable channels. Guests have access to shared bathrooms. Bathrooms include bathrobes, bidets, complimentary toiletries and hairdryers.

This Quito hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel Reina Isabel. During your stay, you're just a quick walk from Cuyabeno Lodge. You'll find features such as free WiFi in public areas and a free manager's reception, plus a restaurant. This property offers pet-friendly amenities, such as an off-lead area.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, complimentary bicycles and mini golf
  • Just a 4-minute walk from Foch Square and a 5-minute drive from Independence Square
  • Airport shuttle service available
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including an off-lead area
Hotel Reina Isabel offers its guests a fitness centre and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

A business centre and 2 meeting rooms are available. Event space at this hotel measures 377 square feet (35 square metres) and includes a conference centre. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Reina Isabel. Parking is available for a fee.

This 3.5-star Quito hotel is smoke free.

The hotel hosts a free manager's reception daily.
Hotel Reina Isabel has a restaurant on site.
Lumo Restaurante – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Airport shuttle available
  • Covered parking on site (surcharge)
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: USD 18.75 for adults and USD 18.75 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Lumo Restaurante

Things to do

  • Free bicycle rentals
  • Gym
  • Mini golf
  • TV in common areas

Family friendly

  • Laundry facilities
  • Mini golf
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Business centre
  • Conference centre (377 square foot of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 7 floors
  • Banquet hall
  • Beaux Arts architecture
  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shared bathroom
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

At check-in, guests must provide a record of full COVID-19 vaccination

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 6.25 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • An off-lead area is available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 30 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per night
  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 18.75 for adults and from USD 18.75 for children
  • Pet fee: USD 6.25 per pet (varies based on length of stay)
  • Rollaway bed fee: USD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Isabel Reina

Hotel Reina

Hotel Reina Isabel

Hotel Reina Isabel Quito

Reina Isabel Hotel

Reina Isabel Quito

Reina Isabel

Hotel Reina Isabel Hotel

Hotel Reina Isabel Quito

Hotel Reina Isabel Hotel Quito

Hotel Reina Isabel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 652 out of 1000 reviews
Rating 8 - Good. 242 out of 1000 reviews
Rating 6 - Okay. 66 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Danny F

Stayed 2 nights in Feb 2026

10/10 Excellent

Alexis

Stayed 1 night in Feb 2026

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo estuvo perfecto muchas gracias por todo
Stayed 4 nights in Feb 2026

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, amenities
Great staff and room, stayed in the back tower, no noise.
Stayed 2 nights in Feb 2026

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room, centrally located and good breakfast.
Stayed 1 night in Feb 2026

8/10 Good

Gabriella, Colorado Springs

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was good. Breakfast was great. Lobby personnel could benefit from customer service training.
Stayed 1 night in Dec 2025

6/10 Okay

Rajesh

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Decent hotel, not a great location
Stayed 4 nights in Jan 2026

6/10 Okay

Denise

Stayed 6 nights in Jan 2026

10/10 Excellent

Ravikash

Stayed 4 nights in Jan 2026

8/10 Good

marco

Liked: Cleanliness, amenities, property conditions & facilities
Everything specially The staff
Stayed 2 nights in Jan 2026

10/10 Excellent

Latha

Stayed 3 nights in Jan 2026

10/10 Excellent

Christopher

Stayed 3 nights in Jan 2026

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is way better than anything I expected! Room was perfect. Restaurant was a bit over priced but tons of food options around.
Stayed 3 nights in Jan 2026

10/10 Excellent

Michelle

Stayed 1 night in Jan 2026

10/10 Excellent

Ajay, Longwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hospitality and great helpful staff. Premium decor and royal feel.
Stayed 7 nights in Dec 2025

10/10 Excellent

William

Nice room. Easy check in. Nice breakfast.
Stayed 1 night in Nov 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very nice clean Hotel.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jose

Stayed 14 nights in Sep 2025

2/10 Terrible

Sharon

Stayed 1 night in Sep 2025

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, but a little out of the way

Fully-equipped gym :) Delicious dinners, but buffet breakfast lacked variety.
Stayed 4 nights in Sep 2025

10/10 Excellent

Wilmer

Liked: Amenities
Stayed 9 nights in Sep 2025

8/10 Good

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everithing good
Stayed 4 nights in Sep 2025

8/10 Good

Annefer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Hotel Reina Isabel was very helpful. They helped us find an express laundry service and let us check out late so we have enough time to pick it up and pack before our flight. Our room has a good view of the mountains. The Artisan Market is about 10 minutes walk from the hotel. We had a good stay at Hotel Reina Isabel.
Stayed 1 night in Aug 2025

10/10 Excellent

jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Almost all of staff is great

The suites in this place are nice, good space. The staff top to bottom was great, except the older lady who works day shifts in the front desk. She might be the only person there who didn't like her job and she didn't seem to care. Just as long as you stay away from her, all else are good there.
Stayed 3 nights in Aug 2025

8/10 Good

William A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good food, comfort bed and reliable internet
Stayed 4 nights in Jul 2025

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