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SureStay Plus Hotel by Best Western Durham Medical Center

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Durham Medical Center

Exterior
Free daily full breakfast
Lobby
Pillow-top beds, desk, laptop workspace, blackout curtains
Lobby

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
3710 Hillsborough Rd, Durham, NC, 27705-2906
  • Place, Bennett Place
    ‪2 min drive‬
  • Place, North Carolina Civil War Trail
    ‪2 min drive‬
  • Place, Rhine Research Center Museum
    ‪3 min drive‬
  • Airport, Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

2 Double Beds, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Work Desk

  • Sleeps 4

1 King Bed, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Work Desk

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Work Desk, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

1 King Accessible Mobility Accessible Roll in Shower Microwave Refrigerator Working Desk Non Smoking

  • Sleeps 2

Accessible-Suite 1 King Bed, Mobility Accessible, Roll In Shower, One Bedroom, Sofabed, 2 Bathrooms, Non-Smoking

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Sofabed, Living Area, Work Desk, Microwave and Refrigerator

  • Sleeps 4

Suite-2 Double Beds, Non-Smoking, One Bedroom, Sofabed, Living Room, Microwave and Refrigerator, 2 Bathrooms

  • Sleeps 6

Suite-1 King Bed, Non-Smoking, One Bedroom, Sofabed, Living Room, Microwave and Refrigerator, 2 Bathrooms

  • Sleeps 4

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2

Accessibility-1 King, Bathtub, Nonsmoking

  • Sleeps 2

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Lobby
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  • Parking included
  • Free Wi-Fi
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includes taxes & fees
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About this property

SureStay Plus Hotel by Best Western Durham Medical Center

Hotel in Durham with free breakfast and fitness centre
Along with a fitness centre, this smoke-free hotel has a business centre and conference space. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and express check-out are on-site.
SureStay Plus Hotel by Best Western Durham Medical Center offers 114 air-conditioned accommodations with coffee/tea makers and complimentary newspapers. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium cable channels. Full-sized fridge/freezers and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Children aged under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Durham Medical Center. During your stay, you'll be within walking distance of Bennett Place. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • WiFi for a fee
  • Amenities include a business centre, a meeting room and conference space
  • On-site recreation includes a gym
  • Just a 4-minute drive from Duke University Hospital and 6 minutes from Duke University
  • Dogs welcome for a fee (restrictions apply)
Public spaces have free WiFi. A business centre and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 480 square feet (43 square metres) and includes conference space. The business-friendly SureStay Plus Hotel by Best Western Durham Medical Center also features a fitness centre, laundry facilities, and express check-out. Self parking is free. A complete renovation of SureStay Plus Hotel by Best Western Durham Medical Center was completed in January 2022.

This Durham hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 480 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1989
  • Renovated entire property - January 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during August, September, October, November, December and January:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per day, plus a deposit of USD 25 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 80 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Quality Durham
Quality Inn Durham
Baymont Inn Durham Hotel
Baymont Inn Durham
Quality Inn Suites
Durham Medical Park Inn Suites
Quality Inn Suites Medical Park
SureStay Plus Hotel by Best Western Durham Medical Center Hotel
SureStay Plus Hotel by Best Western Durham Medical Center Durham

SureStay Plus Hotel by Best Western Durham Medical Center Reviews

Reviews

5.8
Rating 10 - Excellent. 151 out of 1001 reviews
Rating 8 - Good. 188 out of 1001 reviews
Rating 6 - Okay. 228 out of 1001 reviews
Rating 4 - Poor. 216 out of 1001 reviews
Rating 2 - Terrible. 218 out of 1001 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Business traveller
Liked: Cleanliness
Disliked: Room comfort

Too bright, too loud

Room never got dark at night! Glaring, very bright light outside window. And a smoke alarm in hall started chirping in tge early hours!
Stayed 2 nights in Oct 2025

10/10 Excellent

Lara

Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price and stuff, it was quiet, comfortable and everything worked. It was clean and did the job. Can't complain.
Stayed 1 night in Sep 2025

8/10 Good

Seve

Stayed 1 night in Oct 2025

2/10 Terrible

Keiko

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Karen

It was ok
Stayed 1 night in Sep 2025

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Bad

Hotel was comfortable, area was a little sketchy with homeless people in area and abandoned vehicles in parking lot.
Stayed 4 nights in Sep 2025

2/10 Terrible

Derian

Stayed 6 nights in Sep 2025

6/10 Okay

Lin

Travelled with family
I didn’t even want to take my shoes off in the room. The only nice thing was the bed was comfortable.
Stayed 1 night in Sep 2025

10/10 Excellent

Scarlett

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, quiet & easy to access. Front desk staff was nice & I don’t have to put down a deposit
Stayed 1 night in Sep 2025

2/10 Terrible

jayda

Disliked: Cleanliness, staff & service, property conditions & facilities
I had got very bad services the room i was in had a roach infestation bad to where it was in the bed they didn’t want to give me half of my refund back or anything the man had said they will refund for a night a new man came in and said they wouldn’t do it it’s took the man at least 20 mins to move me to a different room , the man at the front desk was so unprofessional and just seemed likes they wanted the money they don’t try to satisfy customers or do good communication, it took the man for me to go back to my room to call me back downstairs to only give me $20 yeah that’s better then nothing but thas not what i was told and it took for me to have a whole reasoning and for me to say it’s okay to call me back to the lobby for it for when i was told i will be refunded one night it was unprofessional
Stayed 2 nights in Sep 2025

10/10 Excellent

Dean

Stayed 1 night in Sep 2025

8/10 Good

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

6/10 Okay

Zelma

Staff was nice & breakfast was good.
Stayed 1 night in Sep 2025

4/10 Poor

Willie

Disliked: Cleanliness, property conditions & facilities
I went to breakfast when it was halfway over and the food n drink was almost gone except for bread for toast. The freshness of the milk n cereal was questionable. The room could have been cleaner. The location was good - easy on,/off to 85 and restaurants close by.
Stayed 1 night in Sep 2025

2/10 Terrible

Jibril

Stayed 7 nights in Sep 2025

6/10 Okay

Chuang

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property is definitely not as good as the photos show, though it carries the "Best Western" brand. Surroundings of the property are not representing good neighborhood. Overall, stay is minimally ok, so is the "full breakfast". Asked frontdesk for lotion, no.
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Desperately need to wash the windows. The rest of room was clean. No frills. Need extra blankets.
Stayed 1 night in Aug 2025

10/10 Excellent

Joshua

Good hotel
Stayed 1 night in Aug 2025

6/10 Okay

Terry

Jyrgkjbg
Stayed 1 night in Aug 2025

8/10 Good

Marcelita

Stayed 1 night in Aug 2025

10/10 Excellent

Remzo J

Stayed 3 nights in Aug 2025

10/10 Excellent

Sherya

Stayed 1 night in Aug 2025

10/10 Excellent

Kety

Stayed 2 nights in Aug 2025

8/10 Good

Hashim

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025