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SureStay Plus Hotel by Best Western Durham Medical Center

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Durham Medical Center

A modern hotel with a two-story structure, a covered entrance, and a parking area.
A hotel room with two beds, a sofa, a dresser, and a lamp.
A seating area with a patterned wall, three round tables, and cushioned chairs.
A hotel lobby with a brown sofa, a glass coffee table, and a patterned rug. There are framed pictures on the walls and a reception desk in the background.
A spacious kitchen area with dark cabinets, a marble countertop, and a seating area with round tables and patterned chairs.

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Air-conditioning
  • Gym

Explore the area

View in a map
3710 Hillsborough Rd, Durham, NC, 27705-2906
  • Place, Duke University
    ‪3 min drive‬
  • Place, Rhine Research Center Museum
    ‪3 min drive‬
  • Place, University of North Carolina
    ‪16 min drive‬
  • Airport, Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a large bed, a desk with a TV, a chair, an air conditioning unit, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a sofa, a dresser, and a lamp.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a desk with a chair, a television, and a lamp.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, a chair, and a window with curtains.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

A hotel room with a large bed, a nightstand with a lamp, a green armchair, and a window with curtains.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Durham Medical Center

Along with a fitness centre, this smoke-free hotel has a business centre and conference space. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and express check-out are on-site.
SureStay Plus Hotel by Best Western Durham Medical Center offers 114 air-conditioned accommodations with coffee/tea makers and complimentary newspapers. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium cable channels. Full-sized fridge/freezers and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Children aged under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Durham Medical Center. During your stay, you'll be within walking distance of Bennett Place. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • WiFi for a fee
  • Amenities include a business centre, a meeting room and conference space
  • On-site recreation includes a gym
  • Just a 4-minute drive from Duke University and a few minutes from Duke University Hospital
  • Dogs welcome for a fee (restrictions apply)
Public spaces have free WiFi. A business centre and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 480 square feet (43 square metres) and includes conference space. The business-friendly SureStay Plus Hotel by Best Western Durham Medical Center also features a fitness centre, laundry facilities, and express check-out. Self parking is free. A complete renovation of SureStay Plus Hotel by Best Western Durham Medical Center was completed in January 2022.

This Durham hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 480 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1989
  • Renovated entire property - January 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during August, September, October, November, December and January:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per day, plus a deposit of USD 25 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 80 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 25 per stay
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Quality Durham
Quality Inn Durham
Baymont Inn Durham Hotel
Baymont Inn Durham
Quality Inn Suites
Durham Medical Park Inn Suites
Quality Inn Suites Medical Park
SureStay Plus Hotel by Best Western Durham Medical Center Hotel
SureStay Plus Hotel by Best Western Durham Medical Center Durham

SureStay Plus Hotel by Best Western Durham Medical Center Reviews

Reviews

5.8
Rating 10 - Excellent. 152 out of 1001 reviews
Rating 8 - Good. 170 out of 1001 reviews
Rating 6 - Okay. 233 out of 1001 reviews
Rating 4 - Poor. 220 out of 1001 reviews
Rating 2 - Terrible. 226 out of 1001 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities
Convenient location
Stayed 2 nights in Nov 2025
Verified

2/10 Terrible

Anteria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BE CAREFUL TO STAY HERE WHAT YOU SEE ONLINE IS SO FAKE THIS A LOW DOWN DIRTY HOTEL
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, amenities
Very clean room and extremely friendly staff.
Stayed 4 nights in Nov 2025
Verified

6/10 Okay

Zelma

Staff was nice & breakfast was good.
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

Adrienne

Disliked: Cleanliness, staff & service, property conditions & facilities
At 8am there was no breakfast, found someone’s else’s private area hair in the bed, don’t over pay for this motel.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Dorothy

Disliked: Amenities
Room was clean and bed comfortable Continental breakfast could have been better When I turned the shower on black stuff came out of the faucet Smelled like marajuana in the halls and room
Stayed 1 night in Feb 2026
Verified

8/10 Good

Minnie M

Liked: Cleanliness, property conditions & facilities
Everything appeared clean and was comfortable. It was difficult to adjust the water temperature of the shower. I would stay again.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Carey

Liked: Staff & service
Disliked: Amenities
The staff is ok but they don’t really clean the room all the time
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Dontai

Liked: Staff & service
Disliked: Cleanliness
The pool wasn’t even available and I’m pretty sure the room has bugs because I woke up to bites on me
Stayed 2 nights in Apr 2026
Verified

4/10 Poor

Kathy

Disliked: Property conditions & facilities
The walls were dirty. The tub was dirty. The building is uneven making the floor uneven. Th
Stayed 3 nights in Apr 2026
Verified

6/10 Okay

Douglas

Liked: Cleanliness, staff & service, amenities
Quick and easy check-in. Room was clean and comfortable. Breakfast was ok. Property itself was a bit sketchy regarding the clientele.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Joshua

Good hotel
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 1 night in May 2025
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Michael

Disliked: Amenities
Good for the price, but obviously a hotel someone bought dropped a little money in to update furniture and paint. Paint includes painting the tub.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Farley

Pool not open yet (as of Apr 11, so n/a for review. Bed (dbl rm, 3rd floor) very comfortable. Pillows were great, Bedding was so clean i give 5+ rating (as were towels, etc) Room in general clean, but bathroom walls in need Deep clean! Staff we encountered were considerate and professional. Breakfast was so-so but plentiful. There was waffle maker ( we don't eat them), but batter looked fresh. Sm yogurts ( I think Intivia), indiv-wrapped sm apples, sausage patties you heat in what seemed a Very good heat oven ( there were english muffins & thick white bread). 2% milk, but the OJ i think was something like Tang.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
The hotel is an older hotel. The room was clean and met what I needed for a single night stay. Fitness center, seasonal pool and breakfast were extra perks of the stay.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Amenities
When we arrived, the property did not seem well kept. However, when we returned, the grass was cut and the hallways and elevator smelled better. The night seemed a bit more hopeful until I went to turn the water on and… black water… Sam did try to change our rooms but my husband inspected the room and water and… same. The water did turn clear after several seconds, but still… I would not return…
Stayed 1 night in Apr 2026
Verified

4/10 Poor

Cassia

Disliked: Staff & service, amenities
There were multiple fights that took place outside of my room, which made the whole place seem very unsafe. Homeless individuals camp out in the grass across from the hotel. The front desk staff did not communicate, I paid for a late checkout and was still disturbed multiple times the day of checkout to leave at the original time. The lady who worked the front desk was nice enough, but the man was rude and combative.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Philip

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Yubesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall experience was great and I will recommend others to come.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Beverly Joan

Liked: Cleanliness, staff & service
The hotel was good accommodations for an overnight/weekend stay. The location was very convenient for shopping, walking, eating, and access to the interstate.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Scarlett

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, quiet & easy to access. Front desk staff was nice & I don’t have to put down a deposit
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Jeff

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The SureStay Plus was a bit rough around the edges. Pulling in, you're greeted with what looks like homeless people that appear to be living in the ground floor rooms. Check in & front desk staff were fine. The room itself was basic, but functional. WiFi worked ok. Lots of noise at night (door slamming?) but a call to the front desk helped resolve it. Breakfast was lacking. They have a waffle maker, but no toppings besides syrup. No eggs. Small selection of tired-looking bulk cereal. Small, plastic-wrapped apples.
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Paul

Disliked: Amenities, property conditions & facilities
Courteous Staff. Rooms stark cold, minimum furnishings, clean bedding and linen. Outside appearance not the best!!
Stayed 1 night in Dec 2025

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