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Hyatt Centric Reims

4.0 star property

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Exterior
Meeting facility
Breakfast, lunch, dinner served; French cuisine
Breakfast, lunch, dinner served; French cuisine
Premium bedding, minibar, in-room safe, blackout curtains

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Bar
  • Room service
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
31 Boulevard Paul Doumer, Reims, Marne, 51100
  • Place, Notre-Dame de Reims
    ‪9 min walk‬
  • Place, Auguste Delaune Stadium
    ‪1 min drive‬
  • Place, Veuve Clicquot-Ponsardin
    ‪2 min drive‬

Room options

Family Room, 1 King Bed

  • Sleeps 6
  • 1 King Bed

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Canal View

  • Canal view
  • Sleeps 2
  • 1 King Bed

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About this property

Hyatt Centric Reims

Hotel in Reims with fitness centre and 24-hour front desk
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, 24-hour room service and dry cleaning. Change of towels is available on request
Hyatt Centric Reims offers 155 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 32-inch LED televisions come with premium digital channels.

Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers. This Reims hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Hyatt Centric Reims's great location gets high marks from our customers. During your stay, you're just a quick walk from Place Drouet d’Erlon. Free WiFi in public areas, a restaurant and a gym are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy French cuisine while dining at Restaurant Le Néo
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from Place Drouet d’Erlon and Roman Reims
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 9 meeting rooms available. A fitness centre, multilingual staff, and gift shops/newsstands are also featured at Hyatt Centric Reims. A complete renovation of Hyatt Centric Reims was completed in August 2025.

This 4-star Reims hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Restaurant Le Néo – This restaurant specialises in French cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Bar Le Néo – On-site bar. Open daily.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 24 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Le Néo
  • Restaurant Le Néo

Things to do

  • Gym
  • Shopping
  • Vineyard
  • Wine tours

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 9 meeting rooms

Outdoors

  • Vineyard

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (80 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (70 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - August 2025
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Maximum 2 (weight limit: 44 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.50 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 24 per person
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email with special check-in information prior to arrival. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This hotel caters to LGBTQ+ guests.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Reims Cathédrale
Mercure Reims Cathédrale Hotel
Mercure Cathédrale
Mercure Reims Cathédrale Hotel
Mercure Reims Cathédrale Reims
Mercure Reims Cathédrale Hotel Reims

Hyatt Centric Reims Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 328 out of 1001 reviews
Rating 8 - Good. 480 out of 1001 reviews
Rating 6 - Okay. 116 out of 1001 reviews
Rating 4 - Poor. 50 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This place is a perfect base to explore Reims . We parked in the car park upstairs , outside for free ( there is underground parking on site too ) The room was nice , overlooking the river .. from the hotel it’s walkable to the Cathedral quarter ( 10/12mins stroll ) and there’s a wealth of restaurant choices and bars there . This seemed a very walkable and safe city and the Mercure is a nice easy , cost effective hotel to use as a base for a visit .
Stayed 1 night in May 2024

8/10 Good

JULIE

Stayed 1 night in May 2024

10/10 Excellent

Joe

Stayed 2 nights in May 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok stay. Good parking & location

Good stay at Mercure, easy to find and parking onsite. Main areas of the hotel were ok but room a little dated. Great location for a short walk into the city. Breakfast offering was quite basic.
Stayed 1 night in May 2024

10/10 Excellent

Gerard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall with great parking facilities
Stayed 1 night in May 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Graeme

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Russell, Seaford

Liked: Amenities
Excellent
Stayed 1 night in Apr 2024

8/10 Good

Ian, Winchester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very comfortable and the staff very friendly. Parking is a bit pricey at €13 per night when the De Gaulle public car park 2 mins walk away is €4 for 24 hrs. Good breakfast and dinner in the restaurant - menu du jour is good value. House wine was excellent.
Stayed 3 nights in Mar 2024

8/10 Good

Brad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great welcome and perfect for a pre-Christmas trip

The reception staff were super welcoming and friendly. The free parking under the hotel was really convenient and easy to navigate. Great breakfast buffet too. We came for Christmas markets and it was just a short walk to the cathedral and then through the historic streets to the market.
Stayed 1 night in Dec 2023

10/10 Excellent

Maksym

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Ann, Louisville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very comfortable and had lots of amenities.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for short stay

We were passing through Reims. The hotel served its purpose for a one night stay. It was clean and comfortable enough.
Stayed 1 night in Aug 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Staff was very accomodating. Only negative is the size of the shower, it's very small.
Stayed 2 nights in Sep 2023

8/10 Good

svetlana

Liked: Cleanliness, staff & service

Nice

Overall good was very nice to have electric car charging Mattress was to soft for me Key is old type that never works reliably
Stayed 1 night in Sep 2023

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 2 nights in Sep 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely large room with a massive, comfortable bed. Secure parking is great. Lovely receptionist- very engaging. Easy walk into the city centre and the beautiful cathedral.
Stayed 2 nights in Aug 2023

6/10 Okay

douglas

Business traveller, Travelled with group
Liked: Staff & service
Ive been staying in this hotel occasionally for several years to be honest it has gone down over the years, but i think this was the worst stay ever. the towels were worn thin, the bath area was dirty and had meldew and its getting expensive. every time i stay here the price goes up and at 11euros a pint my friend who had a different room walked in to find water flowing out of the ceiling but they wouldnt give him a different room once i would of highly recommended this place but now i doubt
Stayed 1 night in Aug 2023

10/10 Excellent

Leonora

Travelled with family
Liked: Cleanliness, staff & service, amenities
Fine for an overnight stay - close to Cathedral and good restaurants in town. Hotel staff lovely and helpful. Clean and parking superb.
Stayed 1 night in Aug 2023

10/10 Excellent

Nina

Stayed 1 night in Jul 2023

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel 10 minutes walk from Cathedral in Reims. Parking and breakfast is extra. But breakfast was good. Like many hotels we tried, AC present but not working. Shower was slippery.
Stayed 1 night in Jul 2023

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Jul 2023

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel..very friendly staff, underground parking..great location for the cathedral..a very pleasant stay
Stayed 1 night in Jul 2023

6/10 Okay

Joseph

Stayed 2 nights in Jun 2023