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Mercure Reims Cathédrale

4-star property
31 Boulevard Paul Doumer, Reims, Marne 09 725 22 184
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3.8 out of 5
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See all 6 ebookers Reviews

"4 star hotel with no fixed shower head? A first for me. No recognition by staff that this is substandard. " More

By a verified traveller on Thu 27 Feb 2020

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Classic Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max
€112* Per night/room 26 May - 27 May

Classic Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, Multiple Beds

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Mercure Reims Cathédrale. Free WiFi in public areas, a restaurant and a bar are available.

  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • Guests speak favourably about the location and the helpful staff
  • Pets welcome for a fee (restrictions apply)

Mercure Reims Cathédrale ratings based on 6 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Mercure Reims Cathédrale

Everyone (5) Couples (1)
3 out of 5
4 star hotel with no fixed shower head? A first for me. No recognition by staff that this is substandard.

Posted by on 27 Feb 2020

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Comment from Hotel Management

4 Mar 2020 by Stéphanie GAGNOUX, General Manager

Dear Guest, Thank you for taking the time to review your stay. We regret to read that you were not fully satisfied with your experience and would like to offer you our apologies. We regret that the bathroom amenities were not to your personal taste. This is, however, a rain shower for more efficient use of water and helps in being eco-friendly. We hope to be able to welcome you back for a more pleasant stay in the future. Kindest regards, Stéphanie GAGNOUX, General Manager

4 out of 5

Good location and pet friendly

Stayed here with two small dogs and everyone was very friendly. Central location over Overlooking the canal with good soundproofing. Easy walk to centre

Posted by on 5 Aug 2014

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4 out of 5
La propreté et le. Elle et le personnel très accueillant

Posted by on 16 Apr 2019

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Comment from Hotel Management

5 Jul 2019 by Stéphanie GAGNOUX, Directrice générale

Cher hôte, Merci d'avoir pris le temps de rédiger ce commentaire vis à vis de l'hôtel Mercure Reims Centre Cathédrale. C'est un plaisir de lire que vous avez pu profiter de votre séjour dans notre établissement. Nous sommes ravis que vous ayez apprécié la propreté de notre hôtel ainsi que l'accueil de notre équipe. Nous espérons vous revoir prochainement. Bien à vous, Stéphanie GAGNOUX, Directrice générale

5 out of 5
Un hotel de qualité, à recommander . Le personnel professionnel , le cadre avec une vue exceptionnelle sur la Marne. Bonne situation en ville, tout est au top. C'est la classe.

Posted by , from Saint Avold on 29 Sep 2018

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4 out of 5
Hotel agréable bien décoré. Personnel poli qui pourrait un peu plus agréable Belle Chambre mais un peu petite pour 3 personnes mais très confortable. Parking extérieur gratuit minuscule.

Posted by , from Strasbourg on 16 May 2018

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3 out of 5

Hotel bien placé

Location: Personnel efficace pour se rendre au centre
Envahi par les tours operators et leurs bus. Cet Hôtel n'est pas au centre.

Posted by , from Suisse on 23 Jul 2017

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About the Mercure Reims Cathédrale

Location 31 Boulevard Paul Doumer, Reims, Marne 51100

Property Features

  • Deli
  • Charging station for electric cars
  • Conference rooms
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator (on request)
  • Refrigerator
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces) , Free parking nearby

Transport

  • Parking: Self parking available for a surcharge

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination.

Front desk staff will greet guests on arrival.

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination.

  • Annual carbon offsets
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Guests must provide health documentation
  • Service animals are exempt from fees/restrictions
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for negative COVID-19 test result requirement: 18
  • Minimum age for proof of COVID-19 vaccination requirement: 18
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 7
  • Property does not offer on-site COVID-19 testing
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on-site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Hotel Names

  • Mercure Reims Cathédrale
  • Mercure Reims Cathédrale Hotel
  • Mercure Cathédrale
  • Mercure Reims Cathédrale Hotel
  • Mercure Reims Cathédrale Reims
  • Mercure Reims Cathédrale Hotel Reims

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.