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Rethymno Palace

5.0 star property
VIP Access

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Photo gallery for Rethymno Palace

Aerial view
On the beach, beach towels, beach volleyball, beach bar
Family Suite, 2 Bedrooms | Bathroom | Shower, free toiletries, hair dryer, bathrobes
Blackout curtains, soundproofing, iron/ironing board, free WiFi
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Adelianos Kampos, Rethymno, Crete Island, 71400
  • Place, Platanes Beach
    ‪2 min walk‬
  • Place, Rethimno Kart
    ‪10 min walk‬
  • Place, University of Crete
    ‪11 min drive‬
  • Airport, Chania (CHQ-Ioannis Daskalogiannis)
    ‪88 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Twin Room, Mountain View

Twin Room, Mountain View | View from room

Twin Room, Mountain View

  • Mountain view
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Twin Room, Pool View

Twin Room, Pool View | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Twin Room, Pool View

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Twin Room, Sea View

Twin Room, Sea View | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Twin Room, Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Family Suite, 2 Bedrooms

  • Sea view
  • 50 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room (Open Plan)

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Family Room (Open Plan)

  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Suite, Sea View (Panoramic)

Deluxe Suite, Sea View (Panoramic) | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Deluxe Suite, Sea View (Panoramic)

  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

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About this property

Rethymno Palace

Catch some rays at the beach or spend the day relaxing at Rethymno Palace's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Rethymno Palace offers 229 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. Rooms open to furnished balconies. Satellite televisions are provided.

Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. This Rethymno hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include Swedish massages, Thai massages, facials and body scrubs. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
During your stay at Rethymno Palace, you're just a quick walk from Platanes Beach. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy Mediterranean cuisine at Dining Room Nafsika, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast offered for a fee
  • Take a swim in the seasonal outdoor pool
  • Treat yourself to aromatherapy, Thai massages or body treatments at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a sauna and volleyball
  • 8 minutes by car from St. Anthony Gorge and 9 minutes from Municipal Garden
  • Airport and local-area shuttle service available for a fee
Some rates at Rethymno Palace are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Rethymno Palace offers its guests a full-service spa, a sauna, and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi.

A children's pool, a seasonal outdoor pool, and spa services are also featured at the luxury Rethymno Palace. An area shuttle within 75 kilometres and an airport shuttle (available 24 hours) are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Rethymno hotel.

Guests can enjoy buffet breakfast for a fee.
Dining Room Nafsika – This buffet restaurant specialises in Mediterranean cuisine and serves lunch and dinner.
Erotokritos – This restaurant specialises in Mediterranean cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Rethymno Palace are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge) up to 75 kilometres
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee: EUR 15 for adults and EUR 7.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Dining Room Nafsika
  • Erotokritos

Things to do

  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Full-service spa
  • Gym
  • Library
  • Playground
  • Sauna
  • Scooter/moped rentals
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Ceiling fan
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: noon
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property enforces a strict dress code in the restaurant.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 7.5 for children
  • Airport shuttle fee: EUR 95 per vehicle (one-way)
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Rethymno Palace offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number 18230342
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
  • Pool access available from 9:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Rethymno Palace Hotel
Rethymno Palace Hotel
Rethymno Palace Rethymno
Rethymno Palace Hotel Rethymno

Rethymno Palace Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 35 out of 73 reviews
Rating 8 - Good. 20 out of 73 reviews
Rating 6 - Okay. 13 out of 73 reviews
Rating 4 - Poor. 2 out of 73 reviews
Rating 2 - Terrible. 3 out of 73 reviews

9.2/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and value for money.
Stayed 5 nights in Jun 2022
Verified

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and a great base to get to other areas of the island. We had a double room upgrade to a sea view which was nice
Stayed 2 nights in Oct 2022
Verified

8/10 Good

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great faciaities staff was friendly and helpful. Location was ideal with the hotel having both beach and pool, beach is pebble so some may not like that. Highly recommend this place. Only warning is price does not include 15 E per day tax which would be nice if this was included in payment instead of asked for at the end of the stay/
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Eranuhe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The employees of the front desk need to have more knowledge to guide better the tourist
Stayed 5 nights in Aug 2023
Verified

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel right on the beach. Air Con in first room did not work, they immediately tried to fix and after day 2 with still not Air con, they moved us to a different room.
Stayed 6 nights in Oct 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay if you prefer outside the main town.

Generally, my stay was great—starting with my room (#400), which I highly recommend if you don’t mind having two single beds. The view is great (pool and ocean view). As always, there is one minor “problem” if we are picky. At one point I asked one if the younger server-helpers whether there was water available (because I asked after the breakfast buffet closed). Instead of going to check, he told me to go and check. The one server, Evaggelia, was fantastic!
Stayed 3 nights in Aug 2022
Verified

6/10 Okay

john

Liked: Cleanliness
Blocked drains that smell constantly on your balcony. Drilling at 6.55 am. Sea view rooms are not side view rooms. Hotel has no sea view rooms. Miwadi for breakfast replacing fresh juice. Food ok but disappointing choice apart from breakfast. V clean nice pool area, beach has a lovely view but dont try swimming with out protective shoes. 4 star premises. Could be better with attention to details. Cant blame the general staff they are v nice.
Stayed 6 nights in Oct 2022
Verified

8/10 Good

Nils

Liked: Cleanliness, amenities, property conditions & facilities
Schönes Hotel direkt am Strand - toller Pool. Angenehme Zimmer - groß und sauber. Der Service im Restaurant nicht immer freundlich. Essen landestypisch; Auswahl OK.Sehr freundlicher Service an der Rezeption.
Stayed 7 nights in May 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Värt vartenda öre!!!

Mysigt hotell med fin utsikt (om man har utsikt mot poolen + havet som oss). Vi bokade All-inclusive vilket var mycket bra. Dem har varierande mat från lunch till middag dessutom inte samma samma lunch varje dag. Bra variation! Dem har sin egna Beach Bar/Taverna som är precis vid stranden/havet. Vi är i helhet extremt nöjda med detta boende. Värt vartenda öre!
Poolutsikt
Beach Bar/Taverna
Restaurangen för alla All-inklusive måltider
Stranden med hotellets solbäddar
Stayed 6 nights in Apr 2024
Verified

10/10 Excellent

I.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nach dem Wechsel in ein anderes 5*Hotel ist die Qualität des Rethymno Palace noch deutlicher geworden. Sehr schöne, saubere und gepflegte Anlage. Sehr strukturiert die Arbeitsweise des erfahrenen Personals. Nicht nur Aushilfen oder Schüler:innen beschäftigt, sondern auch motivierte ältere Mitarbeiter. Sicherheitspersonal vorhanden. Wir empfanden es als ruhiges Hotel. Zwei mal die Woche kretischer Abend. Wir empfehlen es auf jeden Fall.
Stayed 5 nights in Aug 2023
Verified

8/10 Good

sandro

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel war sehr gut, Räumlichkeiten waren sauber sowie ein schönes Zimmer . Der Transfer war nicht wie angegeben Inklusiv, mussten 120 Euro 1 weg Taxi bezahlen. Rezeption fühlte sich nicht verpflichtet aufzukommen für dieses Problem. Schade :(
Stayed 7 nights in Sep 2022
Verified

6/10 Okay

Vidar

Liked: Cleanliness, property conditions & facilities, room comfort
For mye fokus på all inklusive gjester, om man ikke har det selv. Går litt utover service på steder hvor det ikke er all inklusive gjester. Kamp om solsenger både rundt basseng og på strand. Ikke nok solsenger. Rent og fine rom, men litt små. Fine bad.
Stayed 7 nights in Jul 2022
Verified

8/10 Good

Carla Maria

Liked: Cleanliness, staff & service, amenities
Piscina e spiaggia comode. Ristorante con molte offerte e self service. Purtroppo le camere con richiesta di tre letti hanno un divano durissimo con lenzuolo appena appoggiato, improponibile.
Stayed 7 nights in Jun 2022
Verified

6/10 Okay

Atar

Liked: Cleanliness, staff & service
Hotel propre dans l ensemble mais equipements et decoration vieiillote. Coffre fort payant, climatisation vieille et longue au fonctionnement. Une seule par carte par chambre, petit dejeuner moyen. Prestation correcte mais n equivaut pas a celle d un 5 etoiles.
Stayed 3 nights in Jun 2022
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort

Kein 5-Sterne-Service

Wir haben ein Open Plan Sea View für 2 Personen gebucht und beim Check-in ein solches Zimmer in der obersten Etage bekommen. Es war etwa so groß wie bei der Buchung angegeben und hatte einen wunderschönen Meerblick. Allerdings war es bei Ankunft nicht klimatisiert und ca. 30 Grad heiß. Trotz Einschalten der Klimaanlage auf höchster Stufe und dem Versuch bei laufender Klimaanlage zu schlafen, wurde es nicht „kälter“ als 28 Grad. Nach einer schlaflosen Nacht baten wir um ein anderes Zimmer, z. Bsp. 1 Etage tiefer. Wir wurden aber mehrfach abgewiesen ober bekamen Zimmer einer schlechteren (bzw. günstigeren) Kategorie ohne finanziellen Ausgleich angeboten. Erst bei unserer 5. Beschwerde und nach 2 heißen Nächten bekamen wir 1 Zimmer 1 Etage tiefer, welches bereits offensichtlich mindestens 1 Tag frei war. Aber auch hier war die Klimaanlage offensichtlich zentral in ihrer Leistung gedrosselt und eine Kühlung unter ca. 26 Grad Raumtemperatur war selbst bei 24 Stunden eingeschalteter Klimaanlage nicht möglich. Bei unserer Buchung über Expedia hatten wir einen Late-check-out von 2 Stunden mitgebucht. Dieser wurde uns von der Rezeption verweigert und erst nachdem wir bei Expedia angerufen haben und diese mit dem Hotel telefoniert haben, wurde er uns gewährt. Fazit: Ein eigentlich schönes Hotel, aber unfreundliche und respektlose Mitarbeiter an der Rezeption, bei denen man wie ein Bittsteller abgewimmelt wird, wenn man das möchte, wofür man beim Check-in bezahlt hat.
Stayed 13 nights in Jun 2022
Verified

10/10 Excellent

Peter Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was spotless and the staff were very friendly. Lovely location on the beach. Overall I couldn’t fault it.
Stayed 7 nights in Jun 2022
Verified

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food
Stayed 6 nights in May 2022
Verified

10/10 Excellent

GLORIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bel établissement soigné et confortable. Beaucoup d'espace ce qui permet de ne pas avoir l'impression que nous sommes collés aux autres. Le bémol : l'accès à la partie détente (massage, sauna) qui est payant et relativement coûteux au regard du reste.
Stayed 7 nights in Apr 2022
Verified

8/10 Good

Dorothée Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La vue sur la mer, les chambres refaites sont des points positifs de l hôtel.
Stayed 7 nights in Apr 2022
Verified

4/10 Poor

jessie

Liked: Room comfort
Disliked: Staff & service

Disappointing

Beach area did not match the photo it was rough and full of stones very difficult to actually get in the sea without hurting yourself, staff did not ask how our stay was and they charged us for an extra card for our room. The food was not 5 star standard looked like it was going stale. 3 star hotel at best.
Stayed 2 nights in Oct 2021
Verified

6/10 Okay

Yvonne

Liked: Staff & service, amenities
Das Hotel ist insgesamt schön das Essen ist abwechslungsreich und schmeckt gut. Personal sehr freundlich und aufmerksam! Auf Grund von Covid 19 sind die Zimmer nur jeden zweiten Tag gereinigt worden, was uns erstaunt hat und kein Sinn macht. 5 Sterne sind nicht angebracht, gutes 4 Sterne kann man sagen. Am Pool wurde schon morgen früh die Liegen mit Badetücher besetzt! Sehr ärgerlich! Der Dress Code wurde überhaupt nicht eingehalten und auch nicht hingewiesen. yvonne und Claudio
Stayed 7 nights in Sep 2021
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dream getaway

Amazing location!!! On the beach, close to downtown, ready to go.
Stayed 4 nights in Aug 2021
Verified

10/10 Excellent

Eranuhe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hello the personnelle. Needs more training not highly qualified for the treatment they provide They are nice persons polite etc But do not meet the expertise. The rooms should meet more spa standards Like the hotels presentations are very impressive
Stayed 4 nights in Jul 2021
Verified

2/10 Terrible

YASMINE

Liked: Cleanliness
Disliked: Staff & service, room comfort
Le pire des hotels. Demie pension ......ne prenez pas cest une blague, nous avons mange dehors tous les jours..... 1 seule clef de chambre pour 4...... Personnel de reception insolent et agressif...... Je fréquente les gotels 5 étoilés minimum 4 a 5 fois par an, celui ci est le premier hotel dont le staff de la reception est aussi irrespectueux et limite insultant, en appelenat la reception pour indiquer que le coffre ne fermait pas le réceptionnistes ma carement raccroché au nez, et a complètement nié lorseqie je suis descendu les voir, la responsable a dit quelle regarderai les enregistrements caméra mais biensure aucune nouvelle. Personnel de la bputique adorables ainsi que les 2 restaurants, mais lhotel est hyper mal géré, le menage na pas zte fait un jour et on nous simplement explique que la femme de menage aetait absente. le directeur n'est sorti nous parler qu'une fois il a pensé qu'il y avait un souci de paiement avec hotel.com et expedia mais ne sest jamais montre lorseque son réceptionniste ma raccroché au nez! Il ne la même pas mentionné. Vraiment dommage que ca soit limage de la grece que l'on a gardé, cest un pays qui a tellemebt besoin de tourisme, mais les gens comme le staff de cet hotel s'en fichent car ils ont un travail! Et ne pensent pas a ceux qui n'en ont pas. Cest clairement le pire des hotels 5 etoiles que jai vu de ma vie, fuyez .....
Stayed 4 nights in Jul 2021

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