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Extended Stay America Select Suites - Richmond - West End - I-64

2.5 star property

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Photo gallery for Extended Stay America Select Suites - Richmond - West End - I-64

Studio, 2 Queen Beds, Non Smoking | Desk, laptop workspace, free WiFi, bed sheets
Exterior
Property amenity
Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking | Desk, laptop workspace, free WiFi, bed sheets
Lobby

Reviews

6.2 out of 10

Popular amenities

  • Kitchen
  • Pet-friendly
  • Laundry
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

View in a map
10961 W Broad St, Richmond, VA, 23060
  • Place, Short Pump Town Center
    ‪3 min drive‬
  • Place, Henrico Doctors' Hospital
    ‪6 min drive‬
  • Place, University of Richmond
    ‪10 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪29 min drive‬

Room options

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking | Desk, laptop workspace, free WiFi, bed sheets

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed, Non Smoking

Desk, laptop workspace, free WiFi, bed sheets

Studio, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking | Desk, laptop workspace, free WiFi, bed sheets

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 2 Queen Beds, Non Smoking

Studio, 2 Queen Beds, Non Smoking | Desk, laptop workspace, free WiFi, bed sheets

Studio, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, free WiFi, bed sheets

Studio, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Extended Stay America Select Suites - Richmond - West End - I-64

Suburban hotel in Richmond with free parking
Along with conference space, this smoke-free hotel has laundry facilities and express check-out. Free WiFi in public areas and free self parking are also provided. Other amenities include a front desk safe and a vending machine. Housekeeping is available on request.
Extended Stay America Select Suites - Richmond - West End - I-64 offers 142 air-conditioned accommodations, with free toiletries. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops and microwaves. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Extended Stay America Select Suites - Richmond - West End - I-64. During your stay, you'll be close to Short Pump Town Center. Free WiFi in public areas, free self-parking and laundry facilities are available.
  • Free WiFi
  • Free self-parking and extended parking
  • Amenities include a front desk safe, conference space and laundry facilities
  • Just a 5-minute drive from Short Pump Town Center and 12 minutes from University of Richmond
  • Pets welcome for a fee (restrictions apply)
As a guest of Extended Stay America Select Suites - Richmond - West End - I-64, you'll find a vending machine, laundry facilities, and express check-out. WiFi is free in public spaces. Extended Stay America Select Suites - Richmond - West End - I-64 also features a front desk safe and a lift. Free self parking is available.

This Richmond hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 1 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 9:00 AM - 10:00 PM.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Extended Stay America Richmond West End
Extended Stay America Richmond West End I-64
Extended Stay America Richmond West End I-64 Aparthotel
Extended Stay America Richmond West End I-64 Glen Allen
Homestead Studio Suites Richmond / Innsbrook Hotel Glen Allen
Extended Stay America Richmond West End I-64 Hotel Glen Allen
Extended Stay America Richmond West End I-64 Hotel
Extended Stay America Richmond West End I 64
Extend Stay America Richmond
Extended Stay America Richmond West End I 64
Extended Stay America Suites Richmond West End I64

Reviews

Extended Stay America Select Suites - Richmond - West End - I-64 Reviews

6.2

6.4/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 311 out of 1000 reviews
Rating 8 - Good. 129 out of 1000 reviews
Rating 6 - Okay. 122 out of 1000 reviews
Rating 4 - Poor. 167 out of 1000 reviews
Rating 2 - Terrible. 271 out of 1000 reviews

Reviews

4/10 Poor

Pramod

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just poor rooms. Sticky floors.
Stayed 1 night in Aug 2025

10/10 Excellent

keneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Nice stay without any hassle."
Stayed 1 night in Aug 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Connie

Travelled with family
Liked: Cleanliness, staff & service
Internet good, mostly quiet, cabinets were damaged and the tub was well worn. Was clean but could use a few repairs.
Stayed 8 nights in Jul 2025

2/10 Terrible

Austin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is disgusting left over garbage and food from whoever was there before everything was rotten and falling apart mold and mildew growing on the walls of the bathroom and I requested that the stove be fixed multiple times they claimed to schedule repair and it was never fixed the entire time I was there ended up leaving before my stay was over and getting another hotel room elsewhere
Stayed 7 nights in Jul 2025

4/10 Poor

Ben

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Get it together

Floors were very dirty. Turned my socks black. Also the front desk booked another guest into my room. He showed up 130 in the morning.
Stayed 1 night in Jul 2025

10/10 Excellent

Taniah

Business traveller
Liked: Amenities
Great place to stay !
Stayed 1 night in Jul 2025

2/10 Terrible

Katherine

Disliked: Cleanliness, staff & service, property conditions & facilities
The pictures look nothing like the actual property. There was a homeless person in the room they gave me a key to - when I told them, they said they had no rooms left and to ask Expedia for a refund. This led to a two day back and forth between Expedia and the hotel, as well as corporate. The company was extremely rude and impatient. I will never use any hotel by Extended Stay America again.
Stayed 1 night in Jul 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Stayed 1 night in Jul 2025

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very busy and very convenient. Like the place and also it was nice stay .
Stayed 1 night in Jul 2025

10/10 Excellent

keneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long drive, I had a good sleep and a nice stay without any hassle.
Stayed 1 night in Jul 2025

10/10 Excellent

Jayson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a quck check in process. Staff is friendly and cooperative. Room was clean .
Stayed 1 night in Jul 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice stay .
Stayed 1 night in Jul 2025

8/10 Good

Michelle

Stayed 1 night in Jul 2025

10/10 Excellent

Romullo cezar

Stayed 3 nights in Jul 2025

10/10 Excellent

keneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My reservation was canceled. The hotel lobby was closed, but I called the number, and someone came to help me as a walk-in check-in. Thanks! The room was clean anyway.
Stayed 1 night in Jul 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was actually quite pleasant.
Stayed 1 night in Jul 2025

4/10 Poor

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bare bones and bad

Awful property in rough condition in an excellent area (we lived there at one time) and would have never expected that.
Stayed 1 night in Jul 2025

10/10 Excellent

keneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in was quick. My room was standard size and clean. That's all that matters.
Stayed 1 night in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Stayed 1 night in Jul 2025

2/10 Terrible

Jason, CHARLOTTE

Disliked: Cleanliness, amenities, property conditions & facilities
Not worth the money.. worst place I have ever stay.. be warned !
Stayed 2 nights in Jul 2025

2/10 Terrible

Alicia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an overnight check-in, and it was quick. The front desk was helpful. I read all the reviews when I made the reservation, but I didn’t have many choices. At first, I was disappointed, but once I checked in, it wasn't bad at all. The room was clean, and the service was good. I learned that having high expectations can lead to disappointment.
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family

Not good!

No ice machines, tv didn’t work, had to move to another room bc ac did not work. Overall: I would not recommend
Stayed 2 nights in Jul 2025

2/10 Terrible

LATOYA

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms outdated. TV very small. No elevator.
Stayed 1 night in Jul 2025