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Hilton Richmond Hotel & Spa/Short Pump

4.0 star property

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Photo gallery for Hilton Richmond Hotel & Spa/Short Pump

Exterior
Reception
Terrace/patio
Meeting facility
2 restaurants, breakfast, lunch, dinner served; American cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
12042 West Broad Street, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪11 min walk‬
  • Place, Virginia Commonwealth University
    ‪16 min drive‬
  • Place, Kings Dominion
    ‪24 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪28 min drive‬

Room options

View all photos for Parlor Suite Non-Smoking

Parlor Suite Non-Smoking | Living area | 65-inch flat-screen TV with satellite channels, TV, pay films

Parlor Suite Non-Smoking

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Accessible (Roll-In Shower)

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Classic Room, 2 Queen Beds, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(3 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Accessible (Hearing Accessible)

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Classic Room, 1 King Bed, Accessible (Hearing Accessible)

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Classic Room, 2 Queen Beds, Accessible, Bathtub

8.4 out of 10
Very good
(8 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking

  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Non Smoking

Suite, Non Smoking | Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Suite, Non Smoking

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(20 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed with Sofa bed, Accessible (Hearing Accessible)

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed with Sofa bed, Accessible (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 King Bed

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(59 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Classic Room, 2 Queen Beds

9.2 out of 10
Wonderful
(21 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hilton Richmond Hotel & Spa/Short Pump

Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a bar/lounge and a 24-hour business centre are on-site. Housekeeping is available on request.
Hilton Richmond Hotel & Spa/Short Pump offers 254 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 65-inch flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
Aura Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is open selected days.
Our customers tell us that they can't get enough of the helpful staff at Hilton Richmond Hotel & Spa/Short Pump. During your stay, you'll be within walking distance of Short Pump Town Center. Free WiFi in public areas, 2 restaurants and a full-service spa are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to deep-tissue massages, body treatments or body scrubs at Aura Spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from Short Pump Town Center and 14 minutes from University of Richmond
Hilton Richmond Hotel & Spa/Short Pump offers its guests a full-service spa, an indoor pool, and a hot tub. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 11 meeting rooms. Event space at this hotel measures 21937 square feet (2038 square metres) and includes conference space. A 24-hour fitness centre, spa services, and a terrace are also featured at the business-friendly Hilton Richmond Hotel & Spa/Short Pump. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Richmond hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Aroma Cafe – This café only serves breakfast.
Shula's Steakhouse – This steakhouse specialises in American cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
On-site venue No. 3 – This restaurant specialises in American cuisine and only serves breakfast. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (USD 10 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 9 to 18 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Aroma Cafe
  • Shula's Steakhouse

Things to do

  • 24-hour gym
  • Full-service spa
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Wedding services

Business services

  • 11 meeting rooms
  • 21,937 square feet of conference space
  • 24-hour business centre
  • Computer station

Outdoors

  • Outdoor furniture
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium cable/satellite channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's Hilton Honors mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 9.00 to 18.00 per person
  • Covered self-parking fee: USD 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive smart lock details. Guests are recommended to download the property's Hilton Honors mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Richmond
Hilton Richmond Hotel
Hilton Richmond Hotel Short Pump
Hilton Richmond Short Pump
Hilton Short Pump
Hilton Short Pump Richmond
Richmond Hilton
Richmond Hilton Short Pump
Richmond Short Pump Hilton
Short Pump Hilton
Hilton Richmond Hotel And Spa / Short Pump
Hilton Richmond Hotel /Short Pump
Hilton Richmond /Short Pump
The Hilton Richmond Hotel Spa / Short Pump
Hilton Richmond & Short Pump
Hilton Richmond Hotel & Spa/Short Pump Hotel
Hilton Richmond Hotel & Spa/Short Pump Richmond
Hilton Richmond Hotel & Spa/Short Pump Hotel Richmond

Hilton Richmond Hotel & Spa/Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 664 out of 1006 reviews
Rating 8 - Good. 183 out of 1006 reviews
Rating 6 - Okay. 78 out of 1006 reviews
Rating 4 - Poor. 43 out of 1006 reviews
Rating 2 - Terrible. 38 out of 1006 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Annette

Liked: Cleanliness, amenities, property conditions & facilities
From the front desk, room quality, Shulas Staff thru security, this is a GREAT Hilton.
Stayed 1 night in Jan 2026

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities
Room was great! Clean and ready to relax in. Staff were extremely kind and helpful. Next door neighbor had a kid who was having a rough time throughout the night, but other than that we enjoyed our stay.
Stayed 2 nights in Jan 2026

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities
The room was spotless and the staff was friendly.
Stayed 1 night in Jan 2026

10/10 Excellent

Jamie

Stayed 1 night in Jan 2026

10/10 Excellent

Saeed

Liked: Cleanliness, amenities, property conditions & facilities
Staff are friendly, rooms are clean, and there is a good restaurant on the property.
Stayed 1 night in Jan 2026

10/10 Excellent

Jackie

Liked: Staff & service, property conditions & facilities, room comfort
Yes
Stayed 1 night in Jan 2026

10/10 Excellent

Tawanda

Liked: Cleanliness, staff & service, property conditions & facilities
The facility was nicely decorated. And our room was very clean, fresh and especially the bathroom and shower was spotless!! Will stay again.
Stayed 1 night in Jan 2026

10/10 Excellent

Charles

Stayed 1 night in Jan 2026

10/10 Excellent

Denette

Stayed 1 night in Jan 2026

8/10 Good

Sharnetta

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2026

10/10 Excellent

Sue

Stayed 1 night in Jan 2026

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very clean comfortable and quiet. Unfortunately the shower water was only lukewarm for both my shower and my husband’s.
Stayed 1 night in Jan 2026

10/10 Excellent

Jaila

Stayed 1 night in Jan 2026

10/10 Excellent

Denette

Stayed 1 night in Jan 2026

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quick and easy, staff was nice
Stayed 1 night in Jan 2026

10/10 Excellent

Megan

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful I ended up in hospital due to medical issues so we did leave at 1:30 in morning
Stayed 1 night in Jan 2026

10/10 Excellent

Breena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I highly recommend the Hilton Richmond Hotel & Spa/Short Pump! I stayed for 3 days in Dec 2025 and had an excellent experience. I was extremely pleased with everything. The overall cleanliness was spotless. The desk staff were friendly and professional. The food and drinks at the bar were delicious. The bar staff was attentive and engaging. I had so much fun getting to know the bartenders and exchanging stories. I also went to the spa on my last day and had the BEST massage I've had in a long time. Unfortunately, I cannot recall the masseuses name, but she is from Ukraine and she has magic fingers. My neck muscles and frozen shoulder felt 1000% better after the massage. The walk from the spa to my car was like floating on a cloud. I also met a woman in the waiting area who described the fantastic spa experience she had. I will definitely stay here again when I visit my daughter in Midlothian next month. I'm looking forward to the hotel stay and another spa service.
Stayed 1 night in Dec 2025

10/10 Excellent

Olaa

Stayed 7 nights in Dec 2025

8/10 Good

Munir

Liked: Cleanliness, property conditions & facilities
Yes
Stayed 1 night in Sep 2025

8/10 Good

Dave

Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine. Though the $2 per bottle of water in the room is a bit much. 2 nights ago I stayed in Marriott group hotel and received a water bottle, chips and snack bar at check-in at no charge.
Stayed 1 night in Jan 2026

4/10 Poor

Shannon

Stayed 4 nights in Dec 2025

10/10 Excellent

Gin

Liked: Cleanliness, staff & service, amenities
Everything was perfect!
Stayed 2 nights in Dec 2025

8/10 Good

Jamie

Liked: Cleanliness, property conditions & facilities
Good location. Helpful customer service.
Stayed 4 nights in Dec 2025

10/10 Excellent

Tara

Stayed 2 nights in Dec 2025

8/10 Good

Terry

Travelled with family
Liked: Amenities
Everything great except the water was not very hot. My shower was a little cooler than I like.
Stayed 1 night in Dec 2025

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